Premier Ocean View Suite | Minibar, in-room safe, desk, laptop workspace
Check availability

Reviews of ibis Styles Port Macquarie

3.5 out of 5
ibis Styles Port Macquarie
1 Stewart Street, Port Macquarie, NSW

Reviews

8.0

Very Good

Rating 10 - Excellent. 330 out of 1004 reviews" "
Rating 8 - Good. 399 out of 1004 reviews" "
Rating 6 - Okay. 155 out of 1004 reviews" "
Rating 4 - Poor. 91 out of 1004 reviews" "
Rating 2 - Terrible. 29 out of 1004 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

Andrew

Traveled with partner
Liked: Cleanliness
No lift so access to 2nd and 3rd floor difficult. Fortunately we were able to get a room on the ground floor
Stayed 1 night in May 2024
Response from Claudia on 2024/5/21
Hi Andrew, thank you for your feedback. We do try to make sure our guests are aware there is no lift prior to arrival and when possible we try and accommodate lower level room requests. Our staff will also assist our guests with luggage if they do choose the higher floors. The view is worth the climb.We hope to see you again soon. Regards,The IBIS Styles Team

10/10 Excellent

MARY

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only down side was no elevator, but the staff helped us with our luggage. Great location, RIGHT across from the beach, Nice pool on site I'd stay there again in a heart beat
Stayed 1 night in Apr 2024
Response from Lesley on 2024/5/19
Hi Mary, Thank you for taking the time to respond on Expedia, this is always appreciated. We are so glad to hear your stay with us was an enjoyable one. Hope to see you again soon. Kind regards, Lesley FlanaganFront Office Supervisor

8/10 Good

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, quiet and in a great location for me
Stayed 1 night in May 2024
Response from Lesley on 2024/5/4
Hi Joseph, Thank you for taking the time to respond on Expedia, this is always appreciated. We are so glad to hear your stay with us was an enjoyable one. Hope to see you again soon. Kind regards, Lesley Flanagan Front Office Supervisor

2/10 Terrible

Louise

Traveled with family
Disliked: Amenities, property conditions & facilities
Room was clean but smelt like a dog kennel. Bathroom extremely small. Noisey from other room
Stayed 1 night in Apr 2024
Response from Lesley on 2024/5/4
Hi Louise, Thank you for taking the time to respond on Expedia, this is always appreciated. We sincerely apologize for the inconvenience caused during your stay. If there is anything we can address directly, please do not hesitate to contact us. Kind regards,Lesley FlanaganFront Office Supervisor

10/10 Excellent

Sylviane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent condition wonderful view friendly staff and very handy to town and beach and coastal walk
Stayed 3 nights in Apr 2024
Response from Lesley on 2024/4/27
Hi Sylviane,Thank you for taking the time to respond on Expedia, this is always appreciated. We are so glad to hear your stay with us was an enjoyable one. Hope to see you again soon. Kind regards, Lesley FlanaganFront Office Supervisor

8/10 Good

Peter, Sydney

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The view is lovely. The breakfast is simple but acceptable. The fishing club 5mins walk has surprisingly excellent food.
Stayed 1 night in Apr 2024
Response from Lesley on 2024/4/27
Hi Peter,Thank you for taking the time to respond on Expedia, this is always appreciated. We are so glad to hear your stay with us was an enjoyable one. Hope to see you again soon. Kind regards, Lesley FlanaganFront Office Supervisor

10/10 Excellent

Greg

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect positon 🙂 kind, friendly, helpful and professional staff.
Stayed 1 night in Apr 2024
Response from Lesley on 2024/4/27
Hi Greg,Thank you for taking the time to respond on Expedia, this is always appreciated. We are so glad to hear your stay with us was an enjoyable one. Hope to see you again soon. Kind regards, Lesley FlanaganFront Office Supervisor

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location! Gorgeous views nice property
Stayed 2 nights in Apr 2024
Response from Lesley on 2024/4/27
Hi Nancy,Thank you for taking the time to respond on Expedia, this is always appreciated. We are so glad to hear your stay with us was an enjoyable one. Hope to see you again soon. Kind regards, Lesley FlanaganFront Office Supervisor

6/10 Okay

Brianne

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I’ll start with the only good thing, the view. The view was phenomenal. The description was very deceiving of the room, we got the ocean view spa suite. Not clean, VERY outdated. The bedding had holes, the doors out to the balcony very difficult to open. We were up on the 3rd floor and they have no elevator so luggage had to be lugged up and down the stairs. Staff was very friendly, check in and out was very easy.
Stayed 2 nights in Apr 2024
Response from Lesley on 2024/4/14
Hi Brianne, Thank you for taking the time to respond on Expedia, this is always appreciated. We are so glad to hear your stay with us was an enjoyable one. Hope to see you again soon. Kind regards, Lesley Flanagan Front Office Supervisor

10/10 Excellent

Greg

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly, helpful, clean property. Simple and awesome 👌
Stayed 1 night in Mar 2024
Response from Lesley on 2024/4/10
Hi Greg,Thank you for taking the time to respond on Expedia, this is always appreciated. We are so glad to hear your stay with us was an enjoyable one. Hope to see you again soon. Kind regards, Lesley FlanaganFront Office Supervisor

2/10 Terrible

Scott

Traveled with partner
Disliked: Cleanliness, staff & service, amenities
This property is listed as a stylish hotel, it is far from it. it is merely motel refurbed and not comfortable!! I feel completely ripped off and paid far more than what should have been charged I will never stay here again nor should i recommend this to family and friends
Stayed 2 nights in Mar 2024
Response from Lesley on 2024/4/4
Hi Scott, Thank you for taking the time to respond on Expedia, this is always appreciated. We sincerely apologize for the inconvenience during your stay. If there is anything we can assist with directly, please do not hesitate to contact us. Kind regards, Lesley FlanaganFront Office Supervisor

8/10 Good

brian

Traveled with partner
Liked: Cleanliness, staff & service
Reception staff on the ball, quick and efficient checking and out
Stayed 1 night in Mar 2024
Response from Lesley on 2024/3/29
Hi Brian, Thank you for your taking the time to respond on Expedia, this is always appreciated. We are so glad to hear your stay with us was an enjoyable one. We hope to see you again soon. Kind regards, Lesley FlanaganFront Office Supervisor

8/10 Good

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Rooms are all very loud
Stayed 2 nights in Mar 2024
Response from Lesley on 2024/3/28
Dear Guest, Thank you for taking the time to respond on Expedia, this is always appreciated. We are so glad to hear your stay with us was an enjoyable one. Hope to see you again soon. Kind regards, Lesley FlanaganFront Office Supervisor

6/10 Okay

josh, San Francisco

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Lesley on 2024/3/29
Hi Josh,Thank you for your taking the time to respond on Expedia, this is always appreciated. We are so glad to hear your stay with us was an enjoyable one. We hope to see you again soon. Kind regards, Lesley FlanaganFront Office Supervisor

10/10 Excellent

Matthew

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed for one night. Our stay was easy access and the room was extremely comfortable. Sunrise on the eastern side was amazing.
Stayed 1 night in Mar 2024
Response from Lesley on 2024/3/28
Dear Guest, Thank you for taking the time to respond on Expedia, this is always appreciated. We are so glad to hear your stay with us was an enjoyable one. Hope to see you again soon. Kind regards, Lesley FlanaganFront Office Supervisor

4/10 Poor

Zhenyu

Liked: Staff & service
Stayed 1 night in Mar 2024
Response from Lesley on 2024/3/29
Hi Zhenyu,Thank you for taking the time to respond on Expedia, this is always appreciated. We sincerely apologize for portions of your stay being unsatisfactory. If there is anything we can do to assist with directly, please do not hesitate to contact us. Kind regards, Lesley FlanaganFront Office Supervisor

8/10 Good

Adam, Tamworth

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a bit loud up to about midnight, not property fault it was idiot drivers, the staff were awesome and room nice also the tea, coffee in room perfect
Stayed 1 night in Mar 2024
Response from Lesley on 2024/3/28
Dear Guest, Thank you for taking the time to respond on Expedia, this is always appreciated. We are so glad to hear your stay with us was an enjoyable one. Hope to see you again soon. Kind regards, Lesley FlanaganFront Office Supervisor

10/10 Excellent

JON

Liked: Cleanliness, staff & service, property conditions & facilities
Everything as expected
Stayed 1 night in Mar 2024
Response from Lesley on 2024/3/28
Dear Guest, Thank you for taking the time to respond on Expedia, this is always appreciated. We are so glad to hear your stay with us was an enjoyable one. Hope to see you again soon. Kind regards, Lesley FlanaganFront Office Supervisor

10/10 Excellent

Brian

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful location and our room had a terrific view over the ever-changing ocean scene. Very helpful staff who helped us with our luggage and were very friendly. Keep up the great work in a great location. Highly recommended.
Stayed 7 nights in Feb 2024
Response from Lesley on 2024/3/10
Hi Brian, Thank you for taking the time to respond on Expedia, this is always appreciated. We are so glad to hear your stay with us was an enjoyable one. Hope to see you again soon. Kind regards, Lesley Flanagan Front Office Supervisor

10/10 Excellent

Rachael

Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
We didn’t like there was no balcony and you couldn’t really open the room windows so there was no fresh air. For what we paid the room was very disappointing.
Stayed 2 nights in Feb 2024
Response from Lesley on 2024/2/27
Hi Rachael, Thank you for taking the time to respond on Expedia, this is always appreciated. We are so glad to hear your stay with us was an enjoyable one. Not all our rooms come with Balconies, for gauranteed ocean views & Balconies, I would recommend booking our Superior Ocean view rooms.Hope to see you again soon. Kind regards, Lesley Flanagan Front Office Supervisor

8/10 Good

John

Liked: Staff & service, amenities, property conditions & facilities
friendly staff
Stayed 1 night in Feb 2024
Response from Lesley on 2024/2/22
Hi John, Thank you for taking the time to respond on Expedia, this is always appreciated. We are so glad to hear your stay with us was enjoyable. Hope to see you again soon. Kind regards, Lesley FlanaganFront Office Supervisor

10/10 Excellent

Brisn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Lesley on 2024/2/22
Hi Brian, Thank you for taking the time to respond on Wotif, this is always appreciated. We are so glad to hear your stay with us was enjoyable. Hope to see you again soon. Kind regards, Lesley FlanaganFront Office Supervisor

6/10 Okay

GIORGIO, Kirrawee

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 1 night in Feb 2024
Response from Lesley on 2024/2/22
Hi Giorgio,Thank you for taking the time to respond on Expedia, this is always appreciated. We are so glad to hear your stay with us was enjoyable. Hope to see you again soon. Kind regards, Lesley FlanaganFront Office Supervisor

10/10 Excellent

Joel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Lesley on 2024/2/18
Hi Joel, Thank you for taking the time to respond on Wotif, this is always appreciated. We are so glad to hear your stay with us was an enjoyable one. Hope to see you again soon. Kind regards, Lesley Flanagan Front Office Supervisor

8/10 Good

Dr. Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Lesley on 2024/2/16
Hi Anthony, Thank you for taking the time to respond on Expedia, this is always appreciated. We are so glad to hear your stay with us was an enjoyable one. Hope to see you again soon. Kind regards, Lesley Flanagan Front Office Supervisor

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic, dog friendly Hotel
I booked a night on the way down to Sydney with my dog. Even though there was a fee for her of $80 it was worth it. Nice place to stay in great location and friendly staff.
Stayed 1 night in Feb 2024
Response from Lesley on 2024/2/6
Hi Margaret, Thank you for taking the time to respond on Hotels.com, this is always appreciated. We are so glad to hear your stay with us was an enjoyable one. Hope to see you again.Kind regards, Lesley FlanaganFront Office Supervisor

10/10 Excellent

Michael

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view was excellent
Stayed 1 night in Jan 2024
Response from Lesley on 2024/2/4
Hi Michael, Thank you for taking the time to respond on Expedia, this is always appreciated. We are so glad to hear your stay with us was an enjoyable one. Hope to see you again soon. Kind regards, Lesley FlanaganFront Office Supervisor

10/10 Excellent

Sandra

Traveled with partner
We stayed in room 301 which was the beachfront room and it was gorgeous!!! Loved it. The hotel itself is right across the street from beautiful beaches and very easy 10 min walk into town.
Stayed 1 night in Jan 2024
Response from Lesley on 2024/2/1
Hi Sandra, Thank you for taking the time to respond on Expedia, this is always appreciated. We are so glad to hear your stay with us was an enjoyable one. Hope to see you again soon. Kind regards, Lesley FlanaganFront Office Supervisor

10/10 Excellent

Megan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable and cool room for overnight stay.
Stayed 1 night in Jan 2024
Response from Lesley on 2024/2/1
Hi Megan, Thank you for taking the time to respond on Expedia, this is always appreciated. We are so glad to hear your stay with us was an enjoyable one. Hope to see you again soon. Kind regards, Lesley FlanaganFront Office Supervisor

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 12 nights in Jan 2024
Response from Lesley on 2024/2/1
Hi Benjamin, Thank you for taking the time to respond on Expedia, this is always appreciated. We are so glad to hear your stay with us was an enjoyable one. Hope to see you again soon. Kind regards, Lesley FlanaganFront Office Supervisor

2/10 Terrible

Laura, BAGSHOT

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
We were EXTREMELY disappointed with this hotel. When we arrived we were told that we had been upgraded to a 'spa room'. When we arrived at the room, it was clean but very, very basic and not like the images displayed. We then noticed the bathroom sink had an awful crack in it and there was no curtain on the shower and the water from the shower smelt like water from a swimming pool. We spoke with reception and asked to be moved to another room however we were told there was no other rooms available and offered $80 discount. We were not happy with this so left a message with the manager only for them to increase the discount to $100. We accepted this discount however couldn't wait to leave the hotel as soon as possible the next morning. We thought this hotel was not value for money at all, costing us $477 for one night. We paid less for a 2 night stay at the Hyatt in Sydney and the standard was 100 times better. Very disappointing.
Stayed 1 night in Jan 2024
Response from Lesley on 2024/1/23
Hi Laura, Thank you for taking the time to respond on Expedia, this is always appreciated. We sincerely apologize that portions of your stay were not satisfactory. Your reservation was booked in Port Macquarie's peak holiday season and the rate is reflective of the very high demand. Kind regards, Lesley FlanaganFront Office Supervisor

8/10 Good

Daniela

Liked: Staff & service, property conditions & facilities
Banheiro com problema
Stayed 1 night in Jan 2024
Response from Lesley on 2024/1/19
Hi Daniela, Thank you for taking the time to respond on Expedia, this is always appreciated. We are so glad to hear your stay with us was an enjoyable one.Hope to see you again soon. Kind regards, Lesley FlanaganFront Office Supervisor

8/10 Good

Gary

Stayed 2 nights in Jan 2024
Response from Lesley on 2024/1/9
Hi Gary, Thank you for taking the time to respond on Wotif, this is always appreciated. We are so glad to hear your stay with us was an enjoyable one. Hope to see you again soon. Kind regards, Lesley FlanaganFront Office Supervisor

8/10 Good

EDUARDO

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the beach near the hotel and the good restaurants near by. Great place to stay with family
Stayed 1 night in Jan 2024
Response from Lesley on 2024/1/9
Hi Eduardo,Thank you for taking the time to respond on Expedia, this is always appreciated. We are so glad to hear your stay with us was an enjoyable one. Hope to see you again soon. Kind regards, Lesley FlanaganFront Office Supervisor

10/10 Excellent

Richard, Lake Tapps

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location for overnight stay. Friendly staff
Stayed 1 night in Dec 2023
Response from lesley on 2024/1/9
Hi Richard, Thank you for taking the time to respond on Expedia, this is always appreciated. We are so glad to hear your stay with us was an enjoyable one. Hope to see you again soon. Kind regards, Lesley FlanaganFront Office Supervisor

8/10 Good

Noriyuki

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Lesley on 2024/2/1
Hi Noriyuki, Thank you for taking the time to respond on Hotels.com, this is always appreciated. We are so glad to hear your stay with us was an enjoyable one. Hope to see you again soon. Kind regards, Lesley FlanaganFront Office Supervisor

10/10 Excellent

Hasthee

Traveled with pets
Liked: Amenities
Nice cosy hotel in front of the beach. Very friendly and welcoming personnel. Enjoyed our stay with our little pouch.
Stayed 3 nights in Dec 2023
Response from Lesley on 2023/12/31
Hi Hasthee, Thank you for taking the time to respond on Wotif, this is always appreciated. We are so glad to hear your stay with us was an enjoyable one. Hope to see you again soon. Kind regards, Lesley FlanaganFront Office Supervisor

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Lesley on 2023/12/29
Hi Margaret, Thank you for taking the time to respond on Hotels.com, this is always appreciated. We are so glad to hear your stay with us was an enjoyable one. Hope to see you again soon. Kind regards, Lesley Flanagan Front Office Supervisor

4/10 Poor

Steve

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Dec 2023
Response from Lesley on 2023/12/29
Hi Steve, Thank you for taking the time to respond on LastMinute, this is always appreciated. We sincerely apologise that portions of your stay were not satisfactory. If there is anything we can address directly, please do not hesitate to contact us. Kind regards, Lesley FlanaganFront Office Supervisor

6/10 Okay

Virgilio, Cronulla

Traveled with partner
A bit outdated hotel, opposite the beach, Carpets in bedroom a bit worn out but generally clean. Bed is comfortable. Walkable to parks and shops.
Stayed 2 nights in Dec 2023
Response from Lesley on 2023/12/29
Hi Virgilio, Thank you for taking the time to respond on Expedia, this is always appreciated. We are so glad to hear your stay with us was an enjoyable one. Hope to see you again soon. Kind regards, Lesley Flanagan Front Office Supervisor

8/10 Good

Craig

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from Lesley on 2023/12/29
Hi Craig, Thank you for taking the time to respond on Wotif, this is always appreciated. We are so glad to hear your stay with us was an enjoyable one. Hope to see you again soon. Kind regards, Lesley Flanagan Front Office Supervisor

4/10 Poor

Hendy

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Good: Great location, short walking distance to the town beach. Big and comfy bed. There's free access to Netflix. Bad: Old and very worn out condition. Room felt dusty. The property and room look significantly different than the pictures in the booking site. As our room was on the ground floor, while it's convenient to have our car parked very near to our room, the room was also very noisy from the street noise as well from the hotel hallway. The "king" bed was 2 beds combined together.
Stayed 1 night in Dec 2023
Response from Lesley on 2023/12/29
Hi Hendy, Thank you for taking the time to respond on Wotif, this is always appreciated. We sincerely apologise that portions of your stay were not satisfactory. If there is anything we can address directly, please do not hesitate to contact us. Kind regards, Lesley FlanaganFront Office Supervisor

10/10 Excellent

Lisa

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Room nice and clean had everything needed nice comfortable bednice seaview i would stay there again friendly staff.
Stayed 1 night in Dec 2023
Response from Lesley on 2023/12/29
Hi Lisa, Thank you for taking the time to respond on Hotels.com, this is always appreciated. We are so glad to hear your stay with us was an enjoyable one. Hope to see you again soon. Kind regards, Lesley Flanagan Front Office Supervisor

10/10 Excellent

Rae

Stayed 2 nights in Oct 2023
Response from Andrew on 2023/12/11
Dear Rae, Thank you for taking the time to respond on Wotif, this is always appreciated. We are so glad to hear your stay with us was an enjoyable one.I will pass on your wonderful comments to the team. Hope you see you again soon. Kind regards, Andrew Grinter General Manager

8/10 Good

VERONIKA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was a great location, not far from the beach. Dog friendliness was a bonus, however the extra $80 charge was disappointing. We brought all of our own dog beds, bowls etc as requested. As for cleaning, hard floors need the same treatment with or without a dog.
Stayed 2 nights in Dec 2023
Response from Andrew on 2023/12/11
Dear Veronika, Thank you for taking the time to respond on Wotif, this is always appreciated. We are so glad to hear your stay with us was an enjoyable one.Please note our Pet friendly charge of 80.00 has been in place for past 2 years. Hope you see you again soon. Kind regards,Andrew Grinter General Manager

10/10 Excellent

Sarah

Stayed 1 night in Dec 2023
Response from Andrew on 2023/12/11
Dear Sarah, Thank you for taking the time to respond on Wotif, this is always appreciated. We are so glad to hear your stay with us was an enjoyable one.I will pass on your wonderful comments to the team. Hope you see you again soon. Kind regards, Andrew Grinter General Manager

6/10 Okay

Roy

Traveled with group
Liked: Cleanliness, room comfort
Good stay, not as modern as show, front not 24/7
Overall, the stay was fine. Unfortunately, there are limited hours that someone is on site and the front five closed prior to our arrival. Luckily, we thought to contact the hotel as this was not known prior to arrival. The hotel stated they did not have our contact information, so luckily we didn’t have to find out what would happen if we arrived after hours without a prior in place plan from the hotel. Also, the name of the hotel does not appear on the building and the pictures show a more modern hotel than it really is. Overall, the hotel is fine, though it lacks a lift if your room happens to be on the upper floors.
Stayed 1 night in Nov 2023
Response from Andrew on 2023/12/5
Hi Roy, Thank you for taking the time to respond on Hotels.com, this is always appreciated. With regards to your feedback our reception hours, we are open from 7am to 8pm. All online websites note the reception hours and after hour arrival instructions. Unfortunately, Hotelbeds do not provide your contact details.Kind regards, Andrew GrinterGeneral Manager,

8/10 Good

Brian

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Agood stay
Stayed 2 nights in Nov 2023
Response from Andrew on 2023/12/5
Dear Brian, Thank you for taking the time to respond on Wotif, this is always appreciated. We are so glad to hear your stay with us was an enjoyable one.I will pass on your wonderful comments to the team. Hope you see you again soon. Kind regards, Andrew Grinter General Manager

8/10 Good

Verified traveler

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Good place with bad room service
I have stayed here before, its a good place and location to stay. I love it but this time service wasnt great. they just made the bed and didnt change anything else, bins or changed towel nothing, when asked they said “that team is gone by now”. and when I informed about this to reception next day they just said sorry about that.
Stayed 4 nights in Nov 2023
Response from Andrew on 2023/11/30
Dear Guest, Thank you for taking the time to respond on Hotel.com, this is always appreciated. We are so glad to hear your stay with us was an enjoyable one. I will pass on your feedback to our Housekeeping team.Hope you see you again soon. Kind regards, Andrew Grinter General Manager

10/10 Excellent

Allison

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2023
Response from Lesley on 2023/11/14
Hi Allison, Thank you for taking the time to respond on Expedia, this is always appreciated. We are so glad to hear your stay with us was an enjoyable one. Hope to see you again soon. Kind regards, Lesley FlanaganFront Office Supervisor