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Hotel Santika Pontianak

3.0 star property
A comfortable base in Pontianak where travelers can cool off in the outdoor pool, enjoy garden surroundings, and sample local flavors at the coffee shop

Choose dates to view prices

Hotel Santika Pontianak sits in the heart of the city, offering a practical retreat for visitors. Guests can relax in the garden setting, take refreshing dips in the outdoor pool, and easily access nearby shopping centers connected to the property.

Reviews

7.4 out of 10
Good

Popular amenities

  • Pool
  • Spa
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Superior Room, 1 King Bed

Shower, hair dryer, slippers, towels

Superior Room, 1 King Bed

Highlights

Air conditioning
Refrigerator
TV
Private bathroom
Hair dryer
Free bottled water
Coffee/tea maker
Minibar
  • 258 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed

Shower, hair dryer, slippers, towels

Deluxe Room, 1 King Bed

Highlights

Air conditioning
Refrigerator
TV
Private bathroom
Hair dryer
Free bottled water
Coffee/tea maker
Minibar
  • 344 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Twin Beds

Shower, hair dryer, slippers, towels

Deluxe Room, 2 Twin Beds

Highlights

Air conditioning
Refrigerator
TV
Private bathroom
Hair dryer
Free bottled water
Coffee/tea maker
Minibar
  • 344 sq ft
  • Sleeps 3
  • 2 Twin Beds

View all photos for Executive Room, 1 King Bed

Shower, hair dryer, slippers, towels

Executive Room, 1 King Bed

Highlights

Air conditioning
Refrigerator
TV
Private bathroom
Hair dryer
Free bottled water
Coffee/tea maker
Minibar
  • 516 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed

Shower, hair dryer, slippers, towels

Suite, 1 King Bed

Highlights

Air conditioning
Refrigerator
TV
Private bathroom
Hair dryer
Free bottled water
Coffee/tea maker
Minibar
  • 613 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 2 Twin Beds

Superior Room, 2 Twin Beds | Minibar, in-room safe, desk, free WiFi

Superior Room, 2 Twin Beds

Highlights

Air conditioning
Refrigerator
TV
Private bathroom
Hair dryer
Free bottled water
Coffee/tea maker
Minibar
  • 258 sq ft
  • Sleeps 3
  • 2 Twin Beds
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About the neighborhood

Map
Jalan Diponegoro No. 46, Pontianak, West Kalimantan, 78123

Getting around

  • Pontianak (PNK-Supadio)
    30 min drive

About this property

Hotel Santika Pontianak

Hotel connected to a shopping center
Consider a stay at Hotel Santika Pontianak and take advantage of a coffee shop/cafe, a garden, and a library. The on-site restaurant, Bamboo Cafe, offers breakfast, lunch, and dinner. Stay connected with free in-room WiFi, and guests can find other amenities such as dry cleaning/laundry services and car rentals on site.
You'll also enjoy perks such as:
  • An outdoor pool
  • Free valet parking
  • Buffet breakfast (surcharge), airport pick-up service (surcharge), and meeting rooms
  • A 24-hour front desk, smoke-free premises, and tour/ticket assistance
Room features
All 129 rooms have comforts such as 24-hour room service and air conditioning, in addition to perks like free WiFi and safes.
More conveniences in all rooms include:
  • Bathrooms with showers and hair dryers
  • TVs with premium channels
  • Refrigerators, coffee/tea makers, and daily housekeeping

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Airport pick-up shuttle (surcharge) from 8:00 AM to 8:30 PM at scheduled times and on request
  • Free valet parking on site

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:00 AM for a fee: IDR 70,000 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Bamboo Cafe

Things to do

  • Health club
  • Library
  • Outdoor pool

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Business center
  • Conference space
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Garden

Spa

  • Spa services

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible path to elevator

More

  • 6 floors
  • Banquet hall
  • Built in 2003
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • TV with premium cable/satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
At check-in, guests must provide a negative COVID-19 test result
Guests providing a negative COVID-19 test result must have been tested no more than 48 hours prior to check-in

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 3 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately IDR 70000 per person
  • Airport shuttle fee: IDR 50000 per vehicle (maximum occupancy 6)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

We should mention

No pets and no service animals are allowed at this property

Property is also known as

Hotel Pontianak
Hotel Santika Pontianak
Pontianak Hotel
Santika Pontianak
Hotel Santika Pontianak Hotel
Hotel Santika Pontianak Pontianak
Hotel Santika Pontianak CHSE Certified
Hotel Santika Pontianak Hotel Pontianak

Frequently asked questions

Does Hotel Santika Pontianak have a pool?

Yes, this property has an outdoor pool.

Is Hotel Santika Pontianak pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hotel Santika Pontianak?

Valet parking is free at this property.

What time is check-in at Hotel Santika Pontianak?

Check-in start time: 2:00 PM; Check-in end time: anytime.

What time is check-out at Hotel Santika Pontianak?

Check-out is at noon.

Does Hotel Santika Pontianak provide a shuttle to the airport?

Yes, there's a shuttle from the airport to the hotel that runs 8:00 AM–8:30 PM on request. A fee of IDR 50000 per vehicle applies.

Where is Hotel Santika Pontianak located?

Located in the heart of Pontianak, this hotel is within a 10-minute walk of Vihara Bodhisatva Karaniya Metta and Kapuas Indah Building. Taman Alun Kapuas and Alun Alun Kapuas are also within 15 minutes.

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Reviews

Hotel Santika Pontianak Reviews

7.4

Good

7.8

Cleanliness

7.0

Location

7.6

Staff & service

7.4

Property conditions & facilities
Rating 10 - Excellent. 9 out of 42 reviews
Rating 8 - Good. 17 out of 42 reviews
Rating 6 - Okay. 11 out of 42 reviews
Rating 4 - Poor. 3 out of 42 reviews
Rating 2 - Terrible. 2 out of 42 reviews

Reviews

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
清潔で良かった。朝食を含めたコスパもGood。
Stayed 2 nights in Nov 2019

8/10 Good

Lesley

Liked: Staff & service, property conditions & facilities, room comfort

Good location

Good hotel let down by not being as clean as it could be. Staff were very pleasant and helpful, wifi was dreadful, we had difficulty booking things online.
Stayed 1 night in Oct 2019

10/10 Excellent

josef stefan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Das Spa ist absolut zu renovieren.
Stayed 4 nights in Mar 2019

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort

The connection of Wi-Fi is bad

The connection of Wi-Fi is bad. The staff's response was good
Stayed 6 nights in Dec 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very helpful staff and nice hotel.Very near to the town.
Stayed 4 nights in Dec 2018

8/10 Good

Zora, Kuching

Liked: Cleanliness, staff & service, room comfort

Nice, near to eateries and shops

Overall, Santika Hotel Pontianak is a suitable place for holiday makers or business trips. It is in the city centre and near to many eateries and shops, supermarkets and the impressive St Joseph Cathedral
Stayed 2 nights in May 2018

6/10 Okay

Stefan

Disliked: Cleanliness, property conditions & facilities, room comfort
The hotel has quite an old look and feel. Location is good, situated in center of the city. Breakfast could have a little bit more variety. Although room was kept clean during my stay, there were some bugs crawling around in bathroom and near entrance of the room.

10/10 Excellent

julia, kuching

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Comfort stay in the city

1. convenient stay easy to get food at night 2. variety of food served for breakfast 3. with the price, it is value for money, clean room, clean bathroom 4. will definitely come back here for my next trip 5. special area for smoking - will not affect non-smoker
Stayed 2 nights in Nov 2017

8/10 Good

Ku Hazizam

Liked: Cleanliness, staff & service, room comfort

NEED TO REPAIR BATHROOM.

NEED TO REPAIR BATHROOM.stagnant water
Stayed 2 nights in Oct 2017

2/10 Terrible

Andrew

Disliked: Cleanliness, staff & service, property conditions & facilities

I once loved this hotel, but now I won't be back!

Years ago this hotel was one of the top in Pontianak but it has not been maintained. The overall hotel feels old and rundown. We had to be moved from our first room because the air con, TV and fridge didn't work. The gym is really used and tatty, not nice at all. The breakfast has very little selection, and not enough of what it did have as things kept running out. The condition of things in the restaurant look old and falling apart. The worst thing about what I found in the restaurant; cockroaches... this should not be! No excuse, totally discussing! About the only thing this hotel has going for it is the lovely, honest staff who work there.
Stayed 20 nights in Jun 2017

4/10 Poor

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

reliable

the room was beautiful and very clean, but dark during the day (window only to the inside courtyard)

6/10 Okay

Verified traveler

classical

everything was correct

8/10 Good

Verified traveler

Room for improvement

Not bad but could be better.

8/10 Good

shaffeqe, Kuching

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good plus plus...

Everything were nice, be it from front desk, location, the hotel's price, food and other services, but during our stay, Sauna doesn't work, Swimming pool also doesn't work.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bra hotell på intressnat läge

Mycket bra hotell med bra service.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities

worth it

Overall it was a good stay..

10/10 Excellent

dave, s

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great staff. Great breakfast.

I left a shirt on our first stay here and did not think I would see it again. I asked anyway on our return 10 days later and a man dilivered it to our room in minutes. I highly recommend this hotel.

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort

Not recommend

Hotel was so old and not clean

6/10 Okay

Ahmed Ahne, Espoo

Liked: Staff & service

Keskinkertaisuutta päiväntasaajalla

Hotelli sijaitsee hieman ydinkeskustan ulkopuolella, n .2km. Päiväntasaajan monumentille matkaa kertyy n. 10 km eli taksi tai mopo ( allekirjoittanut vuokrasi hotellin henkilökunnalta n. 8 euron päivähintaan ) ellei sitten kovakuntoinen fysiikka. Henkilökunta ystävällistä, olut erittäin kallista (muslimimaa). Ihan ok, parempaa varmasti löytyy tähän hintaan jos viitsii etsiä.

6/10 Okay

Steve, San Francisco, CA

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Nice hotel, difficult staff

Stayed one night, reserved a basic room (superior, I think - why is a basis room called superior?). The room was dark due to having only a small interior window. My wife wanted more light, but instead of offering us to upgrade, the staff gave a second room with a larger interior window that opened to the inside courtyard, where, if the window was opened, our entire room would be on display to the inside of the hotel. Finally, I suggested we upgrade to a room with an outside window. The staff was able to accommodate and we were given a nice room with a big window, however, the front desk were very confused what to charge for the upgrade due to the fact I booked the room through Expedia. Finally, I spoke to the manager and we worked a reasonable price. At 6 pm, we went to use the pool which has a sign that says it is open until 7 pm. The staff immediately came and attempted to kick us put of the pool. I showed them the sign but they instead told us the pool was closed without giving us a reason.

8/10 Good

Chai, Kuching, Sarawak, Malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

My experience with Santika & Pontianak

Comfortable stay for 4 days 3 nights with my family. Staff very well mannered and helpful. Has lots of varieties for breakfast and value for money when it c/w the room rate @ RM125/night. However, the barbecue buffet on Chinese New Year eve was a great disappointment as there was insufficient food. Quite good location as it is located right in centre of the town. One thing lacking is that there are no taxis on standby. Hence, unless you charter a private car, you have to walk to your preferred destination. I think this applies to the town itself and not exclusive to the hotel. The shopping area behind the hotel is not air-conditioned and you have to sweat it out if you want to buy clothes or shoes and you have to bargain to get the best deal.

10/10 Excellent

sahap

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2020

6/10 Okay

Fatimah

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in May 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019