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The Carmen Hotel - Ocean Front

4.5 star property
Oceanfront paradise awaits with a rooftop bar and world-class shopping just steps away from this Playa del Carmen retreat

Choose dates to view prices

Near Playa del Carmen Maritime Terminal, The Carmen Hotel - Ocean Front offers an oceanfront retreat with a rooftop terrace and poolside bar. Enjoy the outdoor pool, unwind at the restaurant, or explore nearby shopping thanks to concierge services. Guests rave about the hotel's helpful staff.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Free WiFi
  • Air conditioning
  • Bar
The current price is NT$4,129
NT$5,102 total
includes taxes & fees
Feb 9 - Feb 10

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Reef Suite King

Premium bedding, in-room safe, desk, blackout drapes

Reef Suite King

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Balcony
Air conditioning
LED TV
Blackout drapes/curtains
Premium bedding
Ceiling fan
Separate bedroom
Private bathroom
  • City view
  • 366 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Coral Suite

Premium bedding, in-room safe, desk, blackout drapes

Coral Suite

8.4 out of 10
Very good
(7 reviews)

Highlights

Balcony
Air conditioning
LED TV
Blackout drapes/curtains
Premium bedding
Ceiling fan
Separate bedroom
Private bathroom
  • City view
  • 366 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Reef Suite King

Premium bedding, in-room safe, desk, blackout drapes

Reef Suite King

7.4 out of 10
Good
(11 reviews)

Highlights

Balcony
Air conditioning
LED TV
Blackout drapes/curtains
Premium bedding
Ceiling fan
Separate bedroom
Private bathroom
  • 366 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Captain's Suite

Captain's Suite | Premium bedding, in-room safe, desk, blackout drapes

Captain's Suite

Highlights

Balcony
Air conditioning
LED TV
Ceiling fan
Premium bedding
Blackout drapes/curtains
Private bathroom
Hair dryer
  • Partial ocean view
  • 646 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Sunrise Suite

Sunrise Suite | Premium bedding, in-room safe, desk, blackout drapes

Sunrise Suite

8.0 out of 10
Very good
(8 reviews)

Highlights

Balcony
Air conditioning
LED TV
Blackout drapes/curtains
Premium bedding
Ceiling fan
Separate bedroom
Private bathroom
  • Ocean view
  • 344 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Grand Ocean Suite

Grand Ocean Suite | Premium bedding, in-room safe, desk, blackout drapes

Grand Ocean Suite

Highlights

Balcony
Air conditioning
LED TV
Blackout drapes/curtains
Premium bedding
Ceiling fan
Separate bedroom
Private bathroom
  • Ocean view
  • 538 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Owner´s Suite

Owner´s Suite | Premium bedding, in-room safe, desk, blackout drapes

Owner´s Suite

Highlights

Balcony
Air conditioning
LED TV
Ceiling fan
Premium bedding
Blackout drapes/curtains
Private bathroom
Hair dryer
  • Ocean view
  • 764 sq ft
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Located on the beach, The Carmen Hotel - Ocean Front is in Downtown Playa del Carmen, a neighborhood in Playa del Carmen with great shopping. Playa del Carmen Maritime Terminal and Playacar Golf Club are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Playa del Carmen Main Beach and Playacar Beach. Xcaret Eco Theme Park and Xplor Theme Park are not to be missed. Visit our Playa del Carmen travel guide
Map
Playa del Carmen, QROO

What's nearby

  • Beautiful new sculptures ... 5a y Constituyentes... Playa del Carmen #LifeatExpedia
    Quinta Avenida
    8 min walk - 0.7 km
  • Navidad en el Caribe
    Quinta Alegría Shopping Mall
    9 min walk - 0.8 km
  • Playa del Carmen beach palapa in Riviera Maya Caribbean at Mayan Mexico
    Playa del Carmen Main Beach
    10 min walk - 0.8 km
  • Mamita's Beach en Playa del Carmen
    Mamitas Beach
    14 min walk - 1.2 km
  • Central Square
    5 min walk - 0.4 km

Getting around

  • Cancun Intl. Airport (CUN)
    50 min drive

Restaurants

  • El Árbol de la Diez
    3 min walk
  • Club SociaL
    2 min walk
  • El Tapas Restaurante
    1 min walk
  • Café Andrade
    1 min walk
  • Logia Café
    2 min walk

About this property

The Carmen Hotel - Ocean Front

Luxury hotel near Quinta Avenida
Close to Playa del Carmen Main Beach and Playa del Carmen Maritime Terminal, The Carmen Hotel - Ocean Front provides a poolside bar, a rooftop terrace, and a bar. Free in-room WiFi and a restaurant are available to all guests.
Other perks include:
  • An outdoor pool along with pool umbrellas
  • Cooked-to-order breakfast (surcharge), concierge services, and tour/ticket assistance
  • Luggage storage, an elevator, and a 24-hour front desk
  • Beach umbrellas and smoke-free premises
  • Guest reviews give top marks for the pool, helpful staff, and proximity to shopping
Room features
All guestrooms at The Carmen Hotel - Ocean Front have comforts such as premium bedding and laptop-compatible safes, as well as amenities like free WiFi and air conditioning. Guest reviews speak positively of the clean rooms at the property.
Other amenities include:
  • Bathrooms with tubs or showers and free toiletries
  • 50-inch LED TVs with streaming services and digital channels
  • Balconies, ceiling fans, and daily housekeeping

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 11:30 AM for a fee: USD 10 to 15 per person
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Deck 5

Things to do

  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance

Outdoors

  • Beach umbrellas
  • On the beach
  • On the waterfront
  • Pool umbrellas
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (59 inch wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (39 inches high)
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 5 floors
  • Built in 2016
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 50-inch LED TV with digital channels
  • Streaming services

Food and drink

  • Free bottled water

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Laptop-compatible safe
  • Mobile key entry

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 6:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals welcome)

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: USD 3.36 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 10 to 15 per person

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Property Registration Number 008-007-007241/2025

We should mention

Guests under 18 years old are not permitted at this adults-only property
Construction is underway at a neighboring building and there may be noise disturbance from the construction work

Property is also known as

Carmen Hotel Playa del Carmen
Carmen Hotel
Carmen Playa del Carmen

Frequently asked questions

Does The Carmen Hotel - Ocean Front have a pool?

Yes, this property has an outdoor pool.

How much does it cost to stay at The Carmen Hotel - Ocean Front?

As of 2026/2/8, prices found for a 1-night stay for 2 adults at The Carmen Hotel - Ocean Front on 2026/2/9 start from NT$4,129, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is The Carmen Hotel - Ocean Front pet-friendly?

No, only service animals are welcome at the property.

How much is parking?

The Carmen Hotel - Ocean Front doesn't offer parking.

What time is check-in at The Carmen Hotel - Ocean Front?

Check-in start time: 3:00 PM; Check-in end time: 6:00 PM. Late check-in is available during limited hours.

What time is check-out at The Carmen Hotel - Ocean Front?

Check-out is at 11:00 AM.

Where is The Carmen Hotel - Ocean Front located?

Nestled on the beach, this Downtown Playa del Carmen hotel is within a 5-minute walk of Central Square and Quinta Avenida. Playa del Carmen Main Beach and Playacar Beach are also within 15 minutes.

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Reviews

The Carmen Hotel - Ocean Front Reviews

8.2

Very Good

8.6

Cleanliness

9.6

Location

8.4

Staff & service

8.0

Property conditions & facilities
Rating 10 - Excellent. 403 out of 797 reviews
Rating 8 - Good. 191 out of 797 reviews
Rating 6 - Okay. 89 out of 797 reviews
Rating 4 - Poor. 52 out of 797 reviews
Rating 2 - Terrible. 62 out of 797 reviews

Reviews

8/10 Good

Payton Sydney

Liked: Staff & service, property conditions & facilities
Overall, nice beach access hotel right on the Main Street in playa del Carmen. Walkable distance to shops, restaurants and beach.
Stayed 5 nights in Dec 2025

8/10 Good

doug

Liked: Cleanliness, amenities, property conditions & facilities
The room is very nice, and the staff is terrific. The cleaning services every day are very good and the views from the hotel are great and the location is great. It’s right next to Muza a very nice restaurant. There is also a restaurant in the hotel when tourism is at its peak.
Stayed 10 nights in Dec 2025

8/10 Good

Hayden

Liked: Cleanliness, amenities
Room was clean, missing a bathroom mirror. Music from the restaurant was extremely loud until late at night keeping us awake. Beach loungers were old and falling apart.
Stayed 8 nights in Jan 2026

10/10 Excellent

Yessenia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel !! The service amazing .
Stayed 3 nights in Sep 2025

10/10 Excellent

Francisco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and plenty to do.
Stayed 2 nights in Jun 2025

2/10 Terrible

Helga

Liked: Cleanliness
Although staff members in general were nice there was one receptionist by the name Mina who not only wasn't nice to us but we felt being treated by her differently. We were the only one being told that the check out would be 11 oclock despite our clear written time of 12 pm. Whenn we indicated that she was very nasty about it. Also when stating the rules, she was very intimidating. We didn't see this treatment with other customers while waiting. We really believe thisvwas a result of us being minarity group. The other receptionist was very nice and even told Mina in spanish that check out was 12. Other staff members were nice.
Stayed 3 nights in Jan 2026

6/10 Okay

Erendira

Disliked: Cleanliness, staff & service

Great location but bad service

The location was great for this hotel. However the staff was rude and dismissive. Also, a couple of our rooms were not thoroughly cleaned even after mentioning to cleaning staff that there was a roach in the room.
Stayed 4 nights in Sep 2025

10/10 Excellent

Darren

Liked: Cleanliness, amenities, property conditions & facilities
Great location. Spacious room.
Stayed 3 nights in May 2025

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location beach front and walk downtown
Stayed 7 nights in Jan 2025

10/10 Excellent

Jackie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice room but definitely starting to show its age. Main vent in center of room leaked water the entire stay. For the proce and location its well worth it though.
Stayed 3 nights in Sep 2025

8/10 Good

Vanness

Liked: Staff & service
Great location, property was a bit outdated nice rooftop staff was nice.
Stayed 3 nights in May 2025

10/10 Excellent

Deymi

The location was great and also very clean. I will definitely book there for my next vacation.
Stayed 5 nights in Nov 2024

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Love it here

The ocean breezes, unique rooms, the music from the club next door, and great location make this one of my favorite places in Playa
Stayed 1 night in Dec 2024

8/10 Good

DOUGLAS ROBERT

Liked: Cleanliness, staff & service
The location is excellent and the staff was very nice. Unfortunately, most of the plumbing needs to be replaced
Stayed 6 nights in Apr 2025

10/10 Excellent

Plutarco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would definitely go back beautiful view and love iit
Stayed 1 night in Dec 2024

8/10 Good

Patricia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very well located on the beach. Nice room design and nice rooftop Pool-Bar.
Stayed 2 nights in Dec 2024

10/10 Excellent

Valentin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, amazing room views, great staff. Building itself a bit run down; it has unique features, feels like on a cruise. Would recommend for the location and uniqueness.
Stayed 4 nights in Feb 2025

10/10 Excellent

Doralia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location !!!
Stayed 1 night in Jun 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

PDC great location on the beach

Great location and accommodations. Would stay here again
Stayed 3 nights in Apr 2024

10/10 Excellent

ANGEL

Liked: Cleanliness, room comfort, communication

Great location

Friendly staff and great location
Stayed 5 nights in Oct 2023

10/10 Excellent

Shane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is well situated within Playa Del Carmen. Being on the the beach was amazing, having breakfast or lunch seconds from your room was great. I would definitely stay again.
Stayed 4 nights in Dec 2024

10/10 Excellent

BatEl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great location at the center of 5th avenue the busiest street in Playa de carmen. I would definately stay there again for a great location purpose.
Stayed 3 nights in Sep 2024

10/10 Excellent

Jordan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Looked forward to breakfast everyday. Loved our stay.
Stayed 7 nights in Feb 2024

10/10 Excellent

Frederick

Liked: Cleanliness, room comfort, communication

Excellent option to stay

Great place to stay ! Very well located and the staff was very helpful and informative. The place is beautiful and we all were very happy during our stay.
Stayed 2 nights in Nov 2023

8/10 Good

Tina

Liked: Cleanliness, staff & service, property conditions & facilities
Decent price close to the beach neat riom and close to shopping and restaurants
Stayed 6 nights in Nov 2023