The room was not as pictured, it was definitely older than we expected.
The staff was okay for the most part, but 2 staff members in particular were really rude to us for having triplets.
One of them was the train driver, his name Bernabe who didn’t want us using our stroller. He made a comment along the lines of people being so insensitive bringing big A$$ strollers into the train. I told him my husband and I were outnumbered, and if I had only one child, I would not be bringing a stroller; but we have triplets. On top of that he was blocking us from getting on the tram.
The other member was from the family club who spoke too fast and wasn’t flexible to us regarding the hours. Yes, we went 18 mins before closing, but she said she needed that time to clean, she had a lot of attitude towards us. Definitely not appropriate, her coworker was a lot more understanding and let us play for a little bit, we helped clean up the toys.
Everyone else was very nice and attentive to us.
On the first day they wanted us to get a “free” VIP breakfast and gift, it was a waste of our time. They wanted us to buy shares. They were very annoying, especially knowing we went for vacation not for business. There was also nothing VIP about the breakfast.
The food was mediocre at best.
Lots of reconstruction, which meant a lot of walking and nothing in between point A and point B. Although the wildlife did make up for the long walk in between.
Creeps in the kids pool & no security.