We were three adults and two kids (ages 8 and 9). The resort is large, clean, and family-friendly. Rooms were spacious, very clean, with good AC and showers. The grounds are well maintained. There’s a fun water playground, and the kids enjoyed daily activities like bracelet-making, piñatas, bingo, and mini parties.
There are multiple pools, but the beach was not usable—full of seaweed and poorly maintained. If beach access is important, I’d avoid this resort from May to September.
Buffet was small and repetitive, with no self-serve drinks—you often finish your meal before water or juice arrives. À la carte restaurants require early in-person or online reservations. Despite being all-inclusive, some menu items have an extra charge.
Evening shows were entertaining. Most staff were friendly and professional, though some (especially at the bars) were less welcoming and seemed bothered by requests.
The hotel does not provide airport transportation. We booked Happy Shuttle Cancun, and they were on time, professional, and courteous. I highly recommend using private transportation for convenience.
Overall, I’d rate the resort 7/10. Great for families with young kids, but if you’re traveling without children and want a more relaxing or upscale experience, I’d recommend considering another resort.