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Balkón Boutique Hotel

3.0 star property
Morning coffee sets the stage for beach adventures at this Playa del Carmen retreat, with poolside relaxation and Quinta Avenida shopping steps away.

Choose dates to view prices

Balkón Boutique Hotel in central Playa del Carmen offers thoughtful amenities. Enjoy the rooftop terrace, outdoor pool with cabanas, and sun loungers. The property provides coworking spaces, bike rentals, and staff ready to arrange local tours and tickets.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Free WiFi
  • Air conditioning
  • Housekeeping
  • 24/7 front desk

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Double Room, 2 Double Beds

Double Room, 2 Double Beds | Premium bedding, down comforters, minibar, in-room safe

Double Room, 2 Double Beds

8.0 out of 10
Very good
(1 review)

Highlights

Air conditioning
Flat-screen TV
Renovated in 2021
Down duvet
Blackout drapes/curtains
Premium bedding
Rainfall showerhead
Hair dryer
  • 237 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Double Room, 1 Queen Bed

Double Room, 1 Queen Bed | Premium bedding, down comforters, minibar, in-room safe

Double Room, 1 Queen Bed

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Air conditioning
Flat-screen TV
Renovated in 2021
Down duvet
Blackout drapes/curtains
Premium bedding
Rainfall showerhead
Hair dryer
  • 183 sq ft
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Double Room, 1 King Bed

Double Room, 1 King Bed | Premium bedding, down comforters, minibar, in-room safe

Double Room, 1 King Bed

Highlights

Air conditioning
Flat-screen TV
Renovated in 2021
Down duvet
Blackout drapes/curtains
Premium bedding
Rainfall showerhead
Hair dryer
  • 237 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Double Room, 1 King Bed, Balcony

Superior Double Room, 1 King Bed, Balcony | Premium bedding, down comforters, minibar, in-room safe

Superior Double Room, 1 King Bed, Balcony

Highlights

Balcony
Air conditioning
Flat-screen TV
Renovated in 2021
Down duvet
Blackout drapes/curtains
Premium bedding
Rainfall showerhead
  • 237 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

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About the neighborhood

Map
Avenida 10 entre Calle 60 y 62, Playa del Carmen, QROO, 77728

What's nearby

  • Guadalupe Church - 6 min walk - 0.6 km
  • Mamitas Beach - 10 min walk - 0.8 km
  • Playa del Carmen Main Beach - 13 min walk - 1.1 km
  • Quinta Avenida - 16 min walk - 1.4 km
  • Punta Esmeralda Beach - 7 min drive - 1.4 km

Getting around

  • Cancun Intl. Airport (CUN) - 48 min drive

Restaurants

  • ‪Crisol - ‬2 min walk
  • ‪Que Huevos - ‬6 min walk
  • ‪Roma Spaghetti - ‬8 min walk
  • ‪El Arabe - ‬6 min walk
  • ‪Casa Ocelotl - ‬2 min walk

About this property

Balkón Boutique Hotel

Hotel remodeled in 2021 and located near Mamitas Beach
Located close to Playa del Carmen Main Beach and Quinta Avenida, Balkón Boutique Hotel provides a rooftop terrace and an outdoor entertainment area. Stay connected with free in-room WiFi.
Other perks at this hotel include:
  • An outdoor pool along with free cabanas and sun loungers
  • A roundtrip airport shuttle (surcharge), outdoor furniture, and an elevator
  • Beach umbrellas, luggage storage, and tour/ticket assistance
  • A 24-hour front desk, beach towels, and coworking spaces
Room features
All guestrooms at Balkón Boutique Hotel offer comforts such as premium bedding and laptop-friendly workspaces, in addition to amenities like free WiFi and air conditioning.
Extra amenities include:
  • Bathrooms with rainfall showers and hair dryers
  • 42-inch flat-screen TVs with Netflix, streaming services, and digital channels
  • Wardrobes/closets, daily housekeeping, and desks

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Exterior
Verandah Studios
  • Kitchen
  • Free WiFi
  • Air conditioning
  • Outdoor Space
8.6 out of 10, Excellent, 24 reviews
Verandah Studios

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • 24-hour roundtrip airport shuttle at scheduled times and on request for a surcharge

Food and drink

  • Coffee and tea in common areas

Things to do

  • Outdoor pool

Family friendly

  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Shared microwave
  • Water dispenser

Guest services

  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • Coworking space

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free pool cabanas
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator
  • Well-lit path to entrance
  • Wheelchair-accessible path to elevator

More

  • 1 building
  • 6 floors
  • Art Deco architecture
  • Communal living room
  • Designated smoking areas
  • Renovated entire property - November 2021

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Premium bedding

Bathroom

  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with digital channels
  • Netflix
  • Streaming services

Food and drink

  • Minibar

More

  • Air conditioning
  • Desk
  • Iron/ironing board on request
  • Laptop workspace
  • Safe

Policies

Check-in

Check-in time starts at 3:00 PM
Early check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Airport shuttle fee: MXN 2500 per vehicle (roundtrip, maximum occupancy 4)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Pool access available from 8:00 AM to 9:00 PM
No pets and no service animals are allowed at this property

Property is also known as

Balkón Boutique Hotel Hotel
Balkón Boutique Hotel Playa del Carmen
Balkón Boutique Hotel Hotel Playa del Carmen

Frequently asked questions

Does Balkón Boutique Hotel have a pool?

Yes, this property has an outdoor pool. Pool access is from 8:00 AM–9:00 PM.

Is Balkón Boutique Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Balkón Boutique Hotel doesn't offer parking.

What time is check-in at Balkón Boutique Hotel?

Check-in begins at 3:00 PM.

What time is check-out at Balkón Boutique Hotel?

Check-out is at noon.

Does Balkón Boutique Hotel provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of MXN 2500 per vehicle applies.

Where is Balkón Boutique Hotel located?

Located in Luis Donaldo Colosio, this hotel is within a 15-minute walk of Mamitas Beach, Quinta Avenida, and Playa del Carmen Main Beach. Playa del Carmen Maritime Terminal and Gran Coyote Golf are also within 3 mi (5 km).

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Reviews

Balkón Boutique Hotel Reviews

8.6

Excellent

9.0

Cleanliness

9.0

Amenities

9.2

Staff & service

8.8

Eco-friendliness

8.6

Property conditions & facilities
Rating 10 - Excellent. 47 out of 74 reviews
Rating 8 - Good. 13 out of 74 reviews
Rating 6 - Okay. 8 out of 74 reviews
Rating 4 - Poor. 1 out of 74 reviews
Rating 2 - Terrible. 5 out of 74 reviews

Reviews

10/10 Excellent

Tara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Balkon boutique Hotel has the best staff in Playa Del Carmen!
Stayed 9 nights in Oct 2025

10/10 Excellent

Yaritza

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing Place , very clean and quiet !
Stayed 2 nights in Aug 2025

10/10 Excellent

Marco

Liked: Cleanliness, amenities, property conditions & facilities
Great staff, smells nice, and some how new. I’ll definitely stay again
Stayed 1 night in Jun 2025

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyable stay that got extended more than once, that says it all!
Stayed 1 night in Mar 2025

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extended stay on extended stay, wish I was still there!
Stayed 2 nights in Mar 2025

2/10 Terrible

Mateo

Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
The hotel is very noisy
Stayed 10 nights in Jun 2025

8/10 Good

Marco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay, although didn’t feel as nice as the first time I stayed there
Stayed 1 night in May 2025

10/10 Excellent

Marco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience! I would definitely come back
Stayed 1 night in Apr 2025

8/10 Good

Kirsten

Liked: Staff & service, amenities, property conditions & facilities
We enjoyed our stay here. The room was a good size with a good shower. Take note when they describe balcony as this is not a balcony with space to sit on. Great facilities for coffee and tea in the lobby. The staff were very helpful with organising cheaper taxis for us
Stayed 3 nights in Apr 2025

8/10 Good

Donald

Liked: Cleanliness, staff & service, property conditions & facilities
The desk personnel were very nice and helpful. The roof top pool was small bet clear and area around was comfortable. The rooms were clean and the shower was hot and had good pressure. The lobby had free coffee and cold water refill station. The hotel was very good for the price.
Stayed 4 nights in Feb 2025

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Jan 2025

10/10 Excellent

Mily

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely stay

Beautiful rooftop terrace and pool really made the stay amazing. The rooms were very clean and the showers were great. Free pastries and coffee for breakfast was good and the staff were helpful and friendly. Location wasn’t great as was a good 15 minute walk into town. Local beach also not the best. Overall I would recommend staying here as for the price it was very good.
Stayed 4 nights in Jan 2023

10/10 Excellent

Liveth

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in Dec 2024

10/10 Excellent

Estefania

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome service, very clean and neat overall. The rooms were spacious and had nice, modern decorations. My favorite part was the rooftop pool which despite not being ocean front had a very nice view. Fairly close walking distance to main attractions ( 5th avenue ) staff was nice and respectful. The little restaurant at the corner has pozole Thursdays and let me just say best pozole I've ever had!! Had an awesome stay at Balkon Boutique Hotel! Thanks!!
Stayed 3 nights in Aug 2022

6/10 Okay

Amber

No hot water
Stayed 1 night in Feb 2025

6/10 Okay

Yeeke

Liked: Cleanliness, amenities
The room was clean and had all the facilities needed. Staff was friendly. The rooms are so noisy, you hear noise the entire night, I think there is no isolation at all. They provide earplugs in the room, but even they don’t help a lot, you can still hear the noise from outside through them.
Stayed 2 nights in Dec 2023

2/10 Terrible

Kristy Perez-naranj

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort

Better options elsewhere

The only thing this hotel has going for them is that it is new and modern. It is far from practically everything, it is adjacent to homes so you hear dogs barking and kids crying at all times of the night. The lobby remains with its sliding glass doors open all night so you have some sketchy people hanging in the lobby. We didn’t sleep for two nights due to the noise and decided to cut out loses and check out early and pay for another hotel. When we approached the lady at check out about our issues she just gave us a blank stare and said nothing she could do and then charged us $2 for a bottle of water we consumed considering we were leaving early and loosing our money. This was our 12th trip to Playa del Carmen and we have never felt so uncomfortable before at a hotel. Stay elsewhere. There are many great options in Playa.
Stayed 4 nights in Jun 2022

10/10 Excellent

Cindy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La propiedad está bien ubicada, tiene lugares para comer cerca (recomiendo mucho "Que huevos" y considero que era bastante seguro. Me gustó el trato del personal, el area de la piscina, la habitación muy bonita. Lo unico que no me gusto fue que se sentia mucho un olor a cigarro en los ascensores. Les sugerería tener un fridge para que los huespedes puedan comprar bebidas :)
Stayed 3 nights in Oct 2025

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El personal fue muy amable desde nuestra llegada, está perfectamente ubicado y la comodidad de la habitación permite descansar
Stayed 1 night in Oct 2025

10/10 Excellent

Jaime

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente lugar
Stayed 4 nights in May 2025

10/10 Excellent

GibboRadio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
instalaciones, comodidad.
Stayed 1 night in May 2025

10/10 Excellent

Kathrine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Super service - udemærket hotel.

Lille hyggeligt hotel med fin beliggenhed.Vi havde booket 2 nætter, men endte faktisk med at booke en mere, da vi ikke var helt færdige med at se området. Det tager ca 30 minutter at gå ind til centrum og vi kunne godt have fundet noget tættere på til cirka samme pris. Men hotellet var rent og pænt samt meget serviceminded. Det var nok primært pga. den gode service fra Rosset og Guillermo og trygheden der gjorde at vi blev. Parkering er i øvrigt gratis og let tilgængelig.
Stayed 1 night in Apr 2025

8/10 Good

Gerald

Liked: Cleanliness
Bon hôtel mais un peu froid sans âme.
Stayed 2 nights in Mar 2025

10/10 Excellent

Renato

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El hotel es muy bonito y a unos pasos de los restaurantes y tiendas de la 5ta y la playa. El personal es muy amable, sobre todo Min, la chica de recepción. El único detalle es que la alberca podría estar en mejores condiciones, pero aún así es muy bonita. Totalmente recomendado si vistas Playa del Carmen.
Stayed 3 nights in Mar 2025

10/10 Excellent

Clara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy buena opción en relación al precio y la calidad del hotel. Esta a unos 10 minutos caminando de la 5ta avenida. El hotel está limpio y el personal nos trató muy bien. La zona del hotel no es la mejor y hay un poco de ruido en la noche por la avenida.
Stayed 7 nights in Feb 2025