One Bedroom Ocean View | 露台/庭院
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烏馬雅冒險渡假村的評分

4 out of 5
烏馬雅冒險渡假村
Maya Beach, Stann Creek, Placencia

評論

9.0

太棒了

10 分，有夠讚；834 則評論中有 509 則" "
8 分，不錯哦；834 則評論中有 224 則" "
6 分，一般般；834 則評論中有 60 則" "
4 分，不太好；834 則評論中有 34 則" "
2 分，很糟糕；834 則評論中有 7 則" "

9.2/10

整潔度

9.4/10

員工素質

8.6/10

設施服務

8.8/10

住宿環境和硬體

8.8/10

環保程度

評論

10/10 有夠讚

Paul

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Our first time back in Belize in 18 years . Umaya was the perfect place. The views over the lagoon towards the Maya mountains are perfect backdrop after a day at the beach and pool. The staff were great, very helpful with booking trips etc. The restaurant is excellent and the wood burning Pizzeria provides a great alternative. We will be back

8/10 不錯哦

Darlene

喜歡：員工素質和住宿環境和硬體
於 2024 年 4 月住了 3 晚

2/10 很糟糕

Brenda

於 2024 年 2 月住了 8 晚

10/10 有夠讚

Angela

家庭旅遊
喜歡：整潔度、員工素質和設施服務
Very friendly staff and super attentive. Unit could use more kitchen items and the bathrooms need a major overhaul. Pool needed maintenance, as well. Amazing, clean beach and staff were constantly working to keep it clean. Housekeeping did not come until dinner, but when asked for extra pillows, someone came right away. Laguna was great food and service. Pizza place was yummy, but expensive. Our family of 5 had a wonderful time.
於 2024 年 3 月住了 2 晚

8/10 不錯哦

Trevor

團體旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
The property was clean and very quiet with easy access to the beach even if your room was on the lagoon side. All of the staff were kind and helpful as well. This was exactly what we needed to disconnect from our busy schedules.
於 2024 年 4 月住了 6 晚

10/10 有夠讚

Maria

於 2024 年 3 月住了 5 晚

8/10 不錯哦

anaitte

親子旅遊
喜歡：整潔度和住宿環境和硬體
The beach is not very nice. The restaurant isn’t always open
於 2024 年 3 月住了 2 晚
The Team at Umaya 於 2024年4月4日回覆
Hi Anaitte,Thank you for sharing your feedback. We are sorry to hear that you encountered some issues with the beach and restaurant availability. Please note that Don Tonito's Pizzeria is open daily from 12 p.m. to 8 p.m. and Restaurante Laguna serves breakfast from 7 a.m. to 10 a.m., lunch from 12 p.m. to 3 p.m., lunch snacks from 3 p.m. to 5:30 p.m., and dinner from 5:30 p.m. to 9 p.m. We hope this information is helpful and we apologize for any inconvenience caused.

6/10 一般般

alberto

喜歡：整潔度
不喜歡：員工素質
Untrained staff
於 2024 年 3 月住了 2 晚
The Team at Umaya 於 2024年4月4日回覆
Hi Alberto,Thank you for sharing your feedback with us. We apologize if our staff's service did not meet your expectations. Thank you for bringing this to our attention, and we hope to have the opportunity to exceed your expectations in the future.

8/10 不錯哦

chris j

於 2024 年 3 月住了 6 晚
The Team at Umaya 於 2024年4月10日回覆
Hi Chris,Thank you so much for taking the time to leave us a review! We truly appreciate it. We can't wait to have the pleasure of welcoming you back again soon!

4/10 不太好

Kristen

於 2024 年 3 月住了 1 晚
The Team at Umaya 於 2024年4月4日回覆
Hi Kristen,Thank you for taking the time to leave us a review. Your feedback is important to us.

10/10 有夠讚

Robert

喜歡：整潔度、員工素質和住宿環境和硬體
Rooms were great size, quiet. Need more kitchen dishes, cutlery and oven mitts
於 2024 年 2 月住了 14 晚
The Team at Umaya 於 2024年3月13日回覆
Hi Robert,Thank you for your valuable feedback regarding the kitchen amenities; we'll certainly take this into consideration to enhance our guests' experience in the future. We hope to have the opportunity to welcome you back soon!

10/10 有夠讚

Caelin

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Just wonderful and very friendly staff
於 2024 年 3 月住了 1 晚
The Team at Umaya 於 2024年3月13日回覆
Hi Caelin,Thank you for your review. Your kind words mean a lot to us, and we can't wait to welcome you back for another wonderful experience soon!

8/10 不錯哦

Gary

於 2024 年 3 月住了 3 晚
The Team at Umaya 於 2024年4月4日回覆
Hi Gary,Thank you for taking the time to leave us a review. We hope to have the pleasure of welcoming you back soon.

10/10 有夠讚

Francis

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The staff was great and the location is good
於 2024 年 3 月住了 2 晚
The Team at Umaya 於 2024年3月13日回覆
Hi Francis,Thank you for sharing your feedback! We're happy to hear that you enjoyed your experience with us and we look forward to welcoming you back soon for another delightful visit.

10/10 有夠讚

Wendy

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Loved that it was quiet, not crowded, well kept and everyone we interacted with was very friendly and helpful.
於 2024 年 2 月住了 9 晚
The Team at Umaya 於 2024年3月13日回覆
Hi Wendy,Thank you for sharing your feedback! Your satisfaction is our top priority, and we can't wait to have you back for another serene and enjoyable visit.

10/10 有夠讚

Daniel L

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 2 月住了 7 晚
The Team at Umaya 於 2024年3月13日回覆
Hi Daniel,Thank you for leaving us such a great review.

10/10 有夠讚

Mohamad，Belize

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 1 月住了 1 晚
The Team at Umaya 於 2024年3月13日回覆
Hi Mohamad,Thank you for leaving us such a great review. We appreciate your feedback.

10/10 有夠讚

Francis

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
My Family of three enjoyed a beach front two bedroom penthouse. It was very spacious with a great view of the beach. We enjoyed our balcony where we played card games. The site had nice bars and restaurants. Beautiful pool and jacuzzi. The staff were very friendly and helpful. Very relaxing.
於 2024 年 2 月住了 2 晚
The Team at Umaya 於 2024年3月13日回覆
Hi Frencis,It sounds like you had a wonderful family vacation! Thank you for your kind words about our friendly and helpful staff. We're so happy that your stay was very relaxing, and we hope to welcome you back for another memorable experience in the future!

10/10 有夠讚

James

情侶出遊
喜歡：整潔度、員工素質和住宿環境和硬體
The property is excellent. Great pool, great beach, great beach bar. The staff is the best ever.
於 2024 年 2 月住了 7 晚
The Team at Umaya 於 2024年3月13日回覆
Hi James,Thank you for taking the time to leave us a review. We're delighted that our property and staff exceeded your expectations. We hope to welcome you back for another wonderful experience soon!

4/10 不太好

Lori

團體旅遊, 家庭旅遊
Terrible! Terrible service. Do not have any events here, spare yourself the headache and stress. I ordered 4 course meal. Did not get the vegetables nor deserts with no explanation. Over 35 guests booked and stayed at Umaya. I didn’t even get a free coffee. The staff knew that I was celebrating my 60th and took business to them both in room, restaurant and alcohol sales. Umaya charges all rates and events in US dollars but the service doesn’t match the prices. Do yourself a favor and stay somewhere else.
於 2024 年 1 月住了 4 晚
The Team at Umaya 於 2024年3月13日回覆
Hi Lori,Your feedback is incredibly important to us, and we sincerely apologize for any inconvenience caused. We will address these issues with our team to ensure that such lapses in service do not occur in the future. We hope to have the opportunity to regain your trust and provide you with the exceptional service you deserve should you choose to give us another chance in the future.

10/10 有夠讚

Cecilia

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Great sevice, lovely resort. Clean and well kept. Will definitely be back.
於 2024 年 1 月住了 4 晚
The Team at Umaya 於 2024年3月13日回覆
Hi Cecilia,Thank you for your kind words. We can't wait to welcome you back for another enjoyable stay in the future!

10/10 有夠讚

Serge

喜歡：整潔度、員工素質和住宿環境和硬體
great tream of poeple
於 2024 年 2 月住了 1 晚
The Team at Umaya 於 2024年3月13日回覆
Hi Serge,Thank you for leaving us a review. We are happy to hear that our team was able to make your experience even more memorable. We hope to welcome you back soon.

4/10 不太好

Mishay

於 2024 年 1 月住了 4 晚
The Team at Umaya 於 2024年3月13日回覆
Hi Mishay,Thank you taking the time out to leave us a review. We hope to have the pleasure of welcoming you back soon.

10/10 有夠讚

Gary

喜歡：設施服務
Very good service Staff and room were above expectations A problem with the refrigerator that they jumped on promptly
於 2024 年 1 月住了 3 晚
The Team at Umaya 於 2024年3月13日回覆
Hi Gary,Thank you for your feedback! We appreciate your understanding and hope to have the opportunity to welcome you back for another excellent stay in the future!

10/10 有夠讚

James

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Loved the design and landscape of the property. Room was very spacious and you can go to either lagoon or beach side. Restaurant onsite was wonderful. Beach and the dock were very nice and staff were friendly.
於 2024 年 1 月住了 2 晚
The Team at Umaya 於 2024年3月13日回覆
Hi James,Thank you for taking the time to leave us a review. We appreciate your kind words about our friendly staff. We hope to welcome you back for another enjoyable stay soon!

4/10 不太好

Steven

喜歡：員工素質、設施服務和住宿環境和硬體
不喜歡：整潔度
The property and amenities eere great but could not enjoy them because of all the mosquitoes
於 2024 年 1 月住了 1 晚
The Team at Umaya 於 2024年2月2日回覆
Hi Steven,Thank you for leaving us a review. We appreciate your feedback. We recommend using a repellent when doing outdoor activities since we are located in a tropical climate. We usually have bug repellant available onsite.

6/10 一般般

Jose Andres

喜歡：整潔度和員工素質
於 2024 年 1 月住了 1 晚
The Team at Umaya 於 2024年2月2日回覆
Hi Jose,Thank you for leaving us a review. We appreciate your feedback.

8/10 不錯哦

Alexandra

親子旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
於 2024 年 1 月住了 5 晚
The Team at Umaya 於 2024年2月2日回覆
Hey Alexandra,Thank you for taking the time to leave us a review. We are looking forward to having you back with us in the near future.

10/10 有夠讚

Carey

團體旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
They made dealing with various food issues easy. Also the excursion we took through the tesort was amazing and easily booked.
於 2024 年 1 月住了 4 晚
The Team at Umaya 於 2024年2月2日回覆
Hi Carey,Thank you for taking the time to leave us a review. We are so happy to hear that you enjoyed your stay with us. We are looking forward to welcoming you back soon.

10/10 有夠讚

Gretchen

團體旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Lovely hotel
Beautiful location, gorgeous beach. Kinda far from town - I forgot to check before booking. But it was luxurious and comfortable.
於 2024 年 1 月住了 4 晚
The Team at Umaya 於 2024年2月2日回覆
Hi Gretchen,Thank you for taking the time to leave us a review. We are so happy to hear that you enjoyed your stay with us and are looking forward to welcoming you back.

10/10 有夠讚

william

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
I liked the staff I like the quite professional setting. I liked the restaurant and bar.
於 2024 年 1 月住了 3 晚
The Team at Umaya 於 2024年1月22日回覆
Hi William,Thank you for the review. We appreciate your feedback and looking forward to welcoming you back soon.

8/10 不錯哦

Hugh，Welch

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Rooms were spacious with 2 bedrooms and two baths. Wifi was very intermittent. No pool on lagoon side and no beach. Had to walk across street for pool and beach. Restaurant was expensive but good food. Everything was in American dollars which was confusing at times because the rest of the island is in belizian dollars. Overall good but not excellent. Would probably stay again but on the ocean side.
於 2024 年 1 月住了 7 晚
The Team at Umaya 於 2024年1月22日回覆
Hi Hugh,Thank you so much for taking the time to share your thoughts with us! Your review means a lot, and we genuinely appreciate your feedback. We can't wait to have the pleasure of welcoming you back soon!

10/10 有夠讚

Jeffrey

團體旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
於 2024 年 1 月住了 6 晚
The Team at Umaya 於 2024年1月22日回覆
Hey Jeffery,Thank you for taking the time to leave us a review. We are hoping to have you back with us soon.

6/10 一般般

Kajsa，Tabernash

喜歡：設施服務
This resort is a nice resort but could use some updating. Sink had major rust under the glass top, fuzzy growing stuff on some sealant to The wood sink base and things just looked tired. The staff were nice and helpful despite a rough start of them not being responsive. The food was good. Bring your bug spray as mosquito and sand fleas are out in the mornings and after dark.
於 2024 年 1 月住了 3 晚
The Team at Umaya 於 2024年1月22日回覆
Hi Kajsa,Thank you for sharing your thoughts with us! Your feedback is truly appreciated, and we value your experience. We sincerely apologize for any inconvenience you may have encountered during your stay. We're committed to making things better and hope to have the pleasure of welcoming you back soon.

10/10 有夠讚

Bryan

於 2023 年 12 月住了 4 晚
The Team at Umaya 於 2024年1月22日回覆
Hey Bryan,Thanks for taking the time to leave us a review. We appreciate your feedback and look forward to having you back with us soon.

8/10 不錯哦

Bretton

家庭旅遊, 親子旅遊
喜歡：整潔度、設施服務和住宿環境和硬體
Great trip overall. Our first time in Belize and tough not to compare to other countries. A bit pricey for the experience but was a great vacation for parties seeking a quaint experience. Recommend checking out their sister resort, Jaguar Reef in Hopkins as well.
於 2023 年 12 月住了 14 晚
The Team at Umaya 於 2024年1月8日回覆
Hey Bretton,Thank you for leaving us a review. We really appreciate your feedback and hope to have the pleasure of hosting you again in the near future.

8/10 不錯哦

Krista

喜歡：整潔度、員工素質和住宿環境和硬體
於 2023 年 12 月住了 10 晚
The Team at Umaya 於 2024年1月8日回覆
Hey Krista,Thank you for leaving us a review.

10/10 有夠讚

SHELDON

家庭旅遊
於 2023 年 12 月住了 3 晚
The Team at Umaya 於 2024年1月8日回覆
Hi Sheldon,Thank you for taking the time to leave us a great review. We really appreciate your feedback.

10/10 有夠讚

Abhijit

於 2023 年 12 月住了 3 晚
The Team at Umaya 於 2024年1月22日回覆
Hey Abhijit,Thanks for taking the time to leave us a review. We look forward to welcoming you back soon.

10/10 有夠讚

Abhijit

The Team at Umaya 於 2024年1月22日回覆
Hi Abhijit,Thank you for the great review. We really appreciate your feedback.

10/10 有夠讚

Alisha

喜歡：整潔度、員工素質和住宿環境和硬體
於 2023 年 12 月住了 4 晚
The Team at Umaya 於 2023年12月29日回覆
Hi, thank you for leaving us a review.

8/10 不錯哦

Franchesca

喜歡：員工素質和住宿環境和硬體
於 2023 年 12 月住了 5 晚
The Team at Umaya 於 2023年12月29日回覆
Hi, thank you for taking the time to leave us a review. We really appreciate your feedback.

10/10 有夠讚

Shawn

團體旅遊, 家庭旅遊, 親子旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
Omg this was an amazing place, everything spotless and beautiful. High end customer service, great food….everything was just amazing! I can’t even find the words to describe how wonderful our stay was. Thank you, I highly recommend!
於 2023 年 12 月住了 1 晚
The Team at Umaya 於 2024年2月2日回覆
Hi Shawn,Thank you for leaving us such a great review. We are so excited to hear how much you enjoyed your stay with us. We hope to have the pleasure of welcoming you back soon!

8/10 不錯哦

Tynnetta

於 2023 年 12 月住了 3 晚
The Team at Umaya 於 2024年1月8日回覆
Hi Tynnetta,Thank you for taking the time to leave us a review.

10/10 有夠讚

arturo

情侶出遊
喜歡：整潔度、員工素質和設施服務
於 2023 年 12 月住了 2 晚
The Team at Umaya 於 2023年12月19日回覆
Hi Arturo,Thanks for the great review, we appreciate your feedback. We hope to have the pleasure of welcoming you back soon.

4/10 不太好

Robert

情侶出遊
喜歡：整潔度和住宿環境和硬體
不喜歡：員工素質和設施服務
The Team at Umaya 於 2024年3月13日回覆
Hi Robert,Thank you for taking the time to leave us a review. We appreciate your feedback.

6/10 一般般

Nicole Marie

家庭旅遊
喜歡：員工素質、設施服務和住宿環境和硬體
The staff here are incredible but we had a few hiccups. Do not stay in room 201. The view was beautiful and close to pool but the bed and pillows are rock hard. We had a very noisy neighbour above us (at 12-3am) and we were unable to move rooms even though the resort was empty. Most of the time it was quiet but then a bus would arrive with large groups to use the amenities. Even with the increased people it was still not as busy as most resorts. We stayed beginning of Dec and I understand this is probably a way for the resort to make up lost revenue during slow season. The food was great and there was free parking for our rental car. Too far from town for a golf cart.
於 2023 年 12 月住了 7 晚
The Team at Umaya 於 2023年12月19日回覆
Hi Nicole,Thank you for taking the time to leave us a review. Your feedback is highly valued. We deeply apologize if there were any hiccups during your stay that may have caused any inconvenience. Your kind remarks regarding our staff's exceptional service and the food are greatly appreciated.

8/10 不錯哦

W.John

於 2023 年 12 月住了 3 晚
The Team at Umaya 於 2023年12月19日回覆
Hi John,Thank you for leaving us a review. We look forward to welcoming you back soon.

10/10 有夠讚

Christina

情侶出遊
喜歡：整潔度、員工素質和設施服務
The water in the main shower kept leaking but that was because of the open concept and water started to build up in a corner and over flowing. After a shower the water would make its way out of the bathroom. We hadn't noticed until we came off the bed and stepped in water
於 2023 年 12 月住了 1 晚
The Team at Umaya 於 2023年12月19日回覆
Thank you for taking the time to leave us a review. Your feedback means a lot to us, and we truly value your opinion. We are sorry if there were any inconveniences that occurred during your stay with us. Thank you again for taking the time to share your experience!

4/10 不太好

Derrick

喜歡：整潔度、員工素質和設施服務
The Team at Umaya 於 2024年3月13日回覆
Hi Derrick,Thank you for taking the time to leave us a review. We appreciate your feedback.