「The cleaning lady at the breakfast area were not friendly. I asked her how to use the waffle machine. She told me to push the button and then I never got any waffle and checked out.」
「Couldn't check in. I was charged for the room you took the payment it's documented in my credit card account but your company fails to send the hotel the vittural payment so I was not allowed a room. I ended up paying for a room bypassing Hotels.com and it was not a good experience. I may never use Hotels.com again.」