West Castle Motel Reviews

Deluxe Room, 1 Queen Bed, Non Smoking | Free WiFi, bed sheets

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Reviews of West Castle Motel

West Castle Motel

1042 Waterton Avenue, Pincher Creek, AB

8.0

Very Good

8.2/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

7.0/10

Eco-friendliness

10/10 Excellent

AYESHA

Traveled with family

2024/5/21

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Nice and clean overall not bad at all .

Response from Deep on 2024/5/21

Thanks for your reviews

6/10 Okay

Deborah

Traveled with partner

2024/5/18

Bed uncomfortable, room small, works for one night while passing through

Stayed 1 night in May 2024

Response from Deep on 2024/5/19

Thanks for your reply

10/10 Excellent

Nikki

Traveled with family and small children

2024/5/12

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

We will come back

Stayed 1 night in May 2024

Response from Deep on 2024/5/12

Thanks for your reviews

10/10 Excellent

Chetan

Traveled with partner

2024/5/7

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The venue and the host were excellent. Highly recommended!

Stayed 1 night in May 2024

Response from Deep on 2024/5/7

Thanks for your reviews

8/10 Good

Darrin

2024/5/3

Liked: Cleanliness, staff & service

Stayed 1 night in May 2024

Response from Deep on 2024/5/4

Thanks for your reviews

10/10 Excellent

Terri

Business traveler

2024/4/27

Liked: Amenities

quick and easy to get to from trade show. Nice and warm room.

Stayed 1 night in Apr 2024

Response from Deep on 2024/4/27

Thanks for your reviews

4/10 Poor

Brian, Calgary

2024/4/23

Disliked: Staff & service, amenities, property conditions & facilities

No staff onsite, advertised Kitchenettes but didn't get a room with one, almost no electrical outlets, couldn't get the WIFI to work.

Stayed 1 night in Apr 2024

Response from Deep on 2024/4/23

Thanks for your reply

8/10 Good

Raymond

Traveled with partner

2024/4/7

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Cleanliness of hotel ,very good. Bed comfortable, bathroom clean! Great for an overnight stay!!

Stayed 1 night in Apr 2024

Response from Deep on 2024/4/7

Thanks for your reviews

8/10 Good

Matthew

Traveled with partner

2024/3/30

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great place.

Stayed 3 nights in Mar 2024

Response from Deep on 2024/3/30

Thanks for your reviews

10/10 Excellent

Meghan

2023/11/19

Stayed 1 night in Nov 2023

Response from Deep on 2023/11/20

Thanks for your reviews

10/10 Excellent

Raymond

Traveled with partner

2023/10/20

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Very nice clean room! Polite, efficient check in, showed us to room and opened door for us!

Stayed 1 night in Oct 2023

Response from Deep on 2023/10/20

Hi, thanks for your feedback. We really appreciate it.

10/10 Excellent

Laura

2023/9/16

Liked: Cleanliness, staff & service, property conditions & facilities

The price was right - clean - older builder building but well maintained

Stayed 1 night in Sep 2023

Response from Deep on 2023/9/16

Thanks for your reviews

8/10 Good

Todd

2023/9/12

Liked: Cleanliness, staff & service, property conditions & facilities

It was fine

Stayed 1 night in Sep 2023

Response from Deep on 2023/9/12

Thanks for your review

10/10 Excellent

Zoe

Traveled with partner

2023/9/12

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

This is an older property that has been redone. The rooms are small but well appointed. The staff(owners?) Were very friendly and helpful when we arrived. They went so far as to point out where we could eat if we were hungry.

Stayed 1 night in Sep 2023

Response from Deep on 2023/9/12

Thanks for your reviews

10/10 Excellent

Julie

2023/9/6

This is an older property which has been completely updated. It is very clean and comfortable.

Stayed 1 night in Sep 2023

Response from Deep on 2023/9/8

Thanks for your reviews

4/10 Poor

Susan E M

2023/8/24

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

$200 per night?? For what? No cream rinse, noisy AC, asked for wifi password, told to find my bill and find it…tiny old motel in tiny town, tiny towels, no breakfast, with huge price because oilfield workers need accom. and their companies will pay it. Total rip-off for a single traveller stopping for the night.

Stayed 1 night in Aug 2023

Response from Deep on 2023/8/26

Thanks for your reply

8/10 Good

Francene

2023/8/8

Stayed 2 nights in Aug 2023

Response from Deep on 2023/8/28

Thanks for your reviews

10/10 Excellent

Mina

2023/8/6

Liked: Cleanliness, staff & service, property conditions & facilities

I will come to stay again

Stayed 1 night in Aug 2023

Response from Deep on 2023/8/9

Hi Mina, thanks for your feedback. We really appreciate it.

10/10 Excellent

Megan

2023/8/6

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Staff was friendly, parking was easy, it was a short drive to restaurants, shopping, seemed like a safe area to walk around. It was a short drive to waterton park

Stayed 1 night in Jul 2023

Response from Deep on 2023/8/9

Hi Megan, thanks for feedback. We really appreciate it.

2/10 Terrible

Sujil

Traveled with family

2023/8/3

Liked: Staff & service

Disliked: Cleanliness, amenities, property conditions & facilities

Standard 2 queen room is pretty small and they packed all kitchen in that room. Its very congested and filled with files. There were no rooms available nearby and that is why i picked it up. It was horrible stay. Paid in $200 range. WAY UP FOR THE FACILITY. It is worth less than $60

Stayed 1 night in Jul 2023

Response from Deep on 2023/8/3

THANKS. FOR YOURS. REPLY

8/10 Good

Doug

2023/7/30

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 1 night in Jul 2023

Response from Deep on 2023/7/31

Thanks for your reviews

8/10 Good

Harlynn

2023/7/29

Liked: Staff & service

Stayed 1 night in Jul 2023

Response from Deep on 2023/7/30

Thanks for your reviews

8/10 Good

JANETL

2023/7/27

Liked: Cleanliness, staff & service, property conditions & facilities

Convenuence

Stayed 1 night in Jul 2023

Response from Deep on 2023/7/27

Thanks for your reviews

2/10 Terrible

Wasmer

Traveled with partner

2023/7/20

Liked: Cleanliness, staff & service, property conditions & facilities

bad breakfast all plastic, never again this hotel

Stayed 1 night in Jul 2023

Response from Deep on 2023/7/20

Hi Wasmer , I think you got it wrong . That’s probably some where else’s review because we don’t even serve breakfast at west castle motel . So, kindly can you please remove this review. Thanks

8/10 Good

dana

2023/7/19

Stayed 1 night in Jul 2023

Response from Deep on 2023/8/9

Thanks for your review

10/10 Excellent

Suzanne

2023/7/11

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 3 nights in Jul 2023

Response from Deep on 2023/7/12

Thanks for your reviews

2/10 Terrible

Roxanne

Traveled with partner

2023/7/8

Disliked: Cleanliness, staff & service, property conditions & facilities

The motel gave me a back pain and the reception person is lying that their mattress is new but I said I had a back pain and he said I have a new mattress at the back. He’s a liar and rude to us. The room in the photos is not quite the same. Room is small, dusty and old with bad mattress. Bathroom is nice but overall this is a horrible experience.

Stayed 2 nights in Jul 2023

Response from Deep on 2023/7/17

Hi dear we didn’t lie to you at all we Changed all the mattress recently. We book same room so many times but no body complains about mattress. But still we refund your money because you said it’s not good. Rooms are same size as you booked online, that are exactly same as shown on our website.

10/10 Excellent

jayesh

Traveled with group

2023/7/6

Liked: Cleanliness, staff & service, property conditions & facilities

nice and clean property very nice people. And very good place to stay

Stayed 1 night in Jul 2023

Response from Deep on 2023/7/6

Thanks for your reviews

8/10 Good

Talon

Traveled with group

2023/7/6

Liked: Cleanliness, staff & service, property conditions & facilities

Good motel, cleanly, with pleasant staff. The beds were not comfortable though

Stayed 1 night in Jun 2023

Response from Deep on 2023/7/6

Thanks for your reply

8/10 Good

debmalya

2023/7/6

Liked: Cleanliness, staff & service, property conditions & facilities

Descent place to stay. Clean, recommend to stay 1-2 nights. Rooms are just bit small but manageable.

Stayed 1 night in Jul 2023

Response from Deep on 2023/7/7

Thanks for your reviews

8/10 Good

Melissa Jeanne

2023/7/5

Stayed 1 night in Jul 2023

Response from Deep on 2023/7/25

Thanks for your reviews

6/10 Okay

Mathew

2023/7/3

Stayed 1 night in Jul 2023

Response from Deep on 2023/7/4

Thanks for your reply

10/10 Excellent

Lynn

2023/7/1

Liked: Cleanliness, staff & service, property conditions & facilities

Perfect for an overnight stay

Stayed 1 night in Jun 2023

Response from Deep on 2023/7/3

Thanks for your reviews

10/10 Excellent

Chinwendu Deborah

2023/6/30

Liked: Cleanliness, staff & service, property conditions & facilities

They are thoughtful in providing necessary things

Stayed 2 nights in Jun 2023

Response from Deep on 2023/6/30

Thanks for your reviews

2/10 Terrible

bill

2023/6/20

Stayed 1 night in Jun 2023

Response from Deep on 2023/7/12

Thanks for your reply

8/10 Good

Marilyn

Traveled with partner

2023/6/12

Liked: Cleanliness, staff & service, property conditions & facilities

Rooms are clean and tidy, but small

Stayed 1 night in Jun 2023

Response from Deep on 2023/6/12

Thanks for your reviews

10/10 Excellent

Fred

2023/6/8

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 2 nights in Jun 2023

Response from deep on 2023/6/12

Thanks for your reivews

10/10 Excellent

lisa

2023/5/28

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 1 night in May 2023

Response from Deep on 2023/5/29

Thanks for your reviews

10/10 Excellent

ayodhya rao

2023/5/27

Liked: Cleanliness, staff & service, property conditions & facilities

Very good

Stayed 2 nights in May 2023

Response from Deep on 2023/5/27

Thanks for your reviews

10/10 Excellent

Harry

2023/5/25

Stayed 1 night in May 2023

Response from Deep on 2023/5/26

Thanks for your reviews

6/10 Okay

Hamid

Traveled with family

2023/5/24

Liked: Staff & service

Disliked: Cleanliness, property conditions & facilities

Stayed 1 night in May 2023

Response from Deep on 2023/5/24

Thanks for your reviews

10/10 Excellent

Vladimir, Calgary

Traveled with partner

2023/5/24

Liked: Cleanliness, staff & service, property conditions & facilities

The price is what matters. We could hear the noises from our neighbours. But all in all quite good.

Stayed 1 night in May 2023

Response from Deep on 2023/5/24

Thanks for your reviews

10/10 Excellent

Kenneth

Traveled with family

2023/5/14

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great stay.

Stayed 1 night in May 2023

Response from Deep on 2023/5/14

Thanks for your reviews

8/10 Good

Susan

2023/4/23

Stayed 1 night in Apr 2023

Response from Deep on 2023/4/24

Thanks for your reviews

10/10 Excellent

LLOYD

Traveled with partner

2023/4/15

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The bathroom space had been updated, the furnace was very quiet, a new 10 cubic foot ss. refrigerator, a 24" range not- tiny microwave were some of the unexpected amenities or us, the thrifty lodgers. And yes, we would return.

Stayed 1 night in Apr 2023

Response from Deep on 2023/4/15

Thanks for your reviews

8/10 Good

Kirsten, Calgary

Traveled with family

2023/1/30

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The room was well appointed with dishes/coffee maker/ microwave/fridge. Recent renovation for floors and bathroom.

Stayed 2 nights in Jan 2023

Response from Deep on 2023/1/30

Thanks for your review

2/10 Terrible

Giuseppe

2022/10/30

Disliked: Staff & service, property conditions & facilities

What is there to like about a cinder block room. This is perhaps the smallest room I have ever rented. There was no stovetop as stated in their ad.

Stayed 1 night in Oct 2022

Response from Deep on 2022/10/30

Thanks for your feedback

10/10 Excellent

Sheldon

Business traveler

2022/10/15

Liked: Cleanliness, staff & service, property conditions & facilities

Staff super friendly! Excellent price for the area. Wifi speeds beyond exceptional. Will be my go to when im in the area no question. Awesome!

Stayed 3 nights in Oct 2022

Response from Deep on 2022/10/15

Thanks for your reviews

6/10 Okay

Mike, Calgary

2022/10/10

Liked: Cleanliness, staff & service

Stayed 1 night in Oct 2022

10/10 Excellent

Brittney

Traveled with pets

2022/10/6

Liked: Cleanliness, staff & service, property conditions & facilities

clean, quick check in - overall a great stay

Stayed 1 night in Oct 2022

Response from Deep on 2022/10/6

Thanks for your reviews

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Reviews of West Castle Motel

Reviews

Very Good

8.2/10

8.6/10

7.8/10

7.6/10

7.0/10

Reviews

10/10 Excellent

AYESHA

AYESHA

6/10 Okay

Deborah

Deborah

10/10 Excellent

Nikki

Nikki

10/10 Excellent

Chetan

Chetan

8/10 Good

Darrin

Darrin

10/10 Excellent

Terri

Terri

4/10 Poor

Brian, Calgary

Brian

8/10 Good

Raymond

Raymond

8/10 Good

Matthew

Matthew

10/10 Excellent

Meghan

Meghan

10/10 Excellent

Raymond

Raymond

10/10 Excellent

Laura

Laura

8/10 Good

Todd

Todd

10/10 Excellent

Zoe

Zoe

10/10 Excellent

Julie

Julie

4/10 Poor

Susan E M

Susan E M

8/10 Good

Francene

Francene

10/10 Excellent

Mina

Mina

10/10 Excellent

Megan

Megan

2/10 Terrible

Sujil

Sujil

8/10 Good

Doug

Doug

8/10 Good

Harlynn

Harlynn

8/10 Good

JANETL

JANETL

2/10 Terrible