The property is nothing like posted we stayed in 220 no blow dryer no coffee pot the room was NASTY the lights didn’t work near the bed the remote didn’t go to the tv AND no hot water when the front desk was told about it and I told them I wanted a refund e gentleman told me “the lady does not get back to us on refunds”
Also they don’t take card reservations at the property ONLY cash so if you don’t look online take cash and take an extra 75 as a “fee” because that’s also not stated on any check in information.
Katie
於 2025 年 8 月住了 1 晚
2/10 很糟糕
Samantha
情侶出遊, 家庭旅遊, 親子旅遊
2025 年 8 月 3 日
不喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
This was the absolute worst hotel I’ve ever seen in my life, very dirty and they have cockroaches I have pictures! Also absolutely no hot water to shower myself or my children so we couldn’t even get ready for the day. Guy at the front desk said the owner will not give refunds of any sort.
Samantha
於 2025 年 8 月住了 1 晚
2/10 很糟糕
Victoria Marie,pflugerville
2025 年 8 月 2 日
喜歡:員工素質
不喜歡:整潔度和住宿環境和硬體
Shower head was broken, television was not working, missing light bulbs in most of the outlets, killed a roach in the bathroom. And the transients that hang around the property are very shady. I would not recommend this hotel to anyone.
Victoria Marie
於 2025 年 7 月住了 5 晚
2/10 很糟糕
Angela
2025 年 8 月 1 日
不喜歡:整潔度、員工素質和住宿環境和硬體
No TV no service at all on a TV or different curtains didn't pick up or bring new bedding toilet didn't flush the hook was broken the shower barley worked the beds was hard the celling was peeling off and I talked and talked to the people at the desk about everything and still we got nothing not to mention I reserved a king room but they couldn't find the housekeeping so I waited and still nothing so I had to go with a 2 queen beed 😡😡😡
Angela
於 2025 年 7 月住了 3 晚
2/10 很糟糕
Janice
親子旅遊
2025 年 7 月 31 日
不喜歡:整潔度、員工素質和住宿環境和硬體
Door had to be slammed to lock, bugs noticed, shower dirty, AC did not work. Would have not even stayed first night but got to hotel after being at Dollywood rather late and had no option! Left early next morning but hotel stated refund had to come through Expedia
Janice
於 2025 年 7 月住了 2 晚
2/10 很糟糕
Linda
親子旅遊
2025 年 7 月 31 日
不喜歡:整潔度、設施服務和住宿環境和硬體
Nothing gross. Left didnt even stay.
Linda
於 2025 年 7 月住了 1 晚
2/10 很糟糕
Rebecca
家庭旅遊, 親子旅遊
2025 年 7 月 31 日
不喜歡:整潔度、設施服務和住宿環境和硬體
Absolutely nothing
Rebecca
於 2025 年 7 月住了 1 晚
4/10 不太好
Sue
家庭旅遊
2025 年 7 月 31 日
喜歡:員工素質
不喜歡:整潔度和住宿環境和硬體
Soon as I got to my room had to be moved due TV didn't work frig leaked water all over floor. I got to my other room started finding cig butts. I have never seen it where the pool was never shut down people swimming all night a that's ok but when I got to the pool next day beer bottle caps everywhere with cig butts to go with it. The cig butts were in the pool. The pool didn't look clean. This place has gone down hill. I have been here before and love it not this time. Who is running this place? Where is the help? I saw only one person cleaning on my side and she was working hard. I don't think I want to go back until they clean this place up/. Thank you
Sue
於 2025 年 7 月住了 3 晚
4/10 不太好
Megan
家庭旅遊
2025 年 7 月 29 日
不喜歡:設施服務和住宿環境和硬體
Fridge was broke, hair dryer didn't work, pool was really dirty
Megan
於 2025 年 7 月住了 2 晚
2/10 很糟糕
Bryan
情侶出遊
2025 年 7 月 27 日
不喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
We didn’t like anything!!!!! The room was smoked in looked like someone kicked the door in and service was horrible. The man at the front desk was beyond rude and hateful
Bryan
於 2025 年 7 月住了 5 晚
4/10 不太好
Bonnie
情侶出遊
2025 年 7 月 26 日
不喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Didn’t like the gap under the door. Chair was broken tv remote didn’t work need battery. Tv needed plugged back in shelf was broken off.room was not the cleanest. Didn’t feel very safe there. Took a long time to check in. Won’t stay there again.
Bonnie
於 2025 年 5 月住了 1 晚
10/10 有夠讚
Jonathan
2025 年 7 月 26 日
喜歡:整潔度、員工素質和住宿環境和硬體
Has a pool walking distance to everything
Jonathan
於 2025 年 7 月住了 2 晚
8/10 不錯哦
Elena
家庭旅遊
2025 年 7 月 25 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The beds were very uncomfortable but other than that our stay was pretty good. The pool was great.
Elena
於 2025 年 7 月住了 2 晚
2/10 很糟糕
Jennifer,Pembroke
2025 年 7 月 24 日
不喜歡:住宿環境和硬體
dirty
Jennifer
於 2025 年 7 月住了 1 晚
2/10 很糟糕
Brittany
家庭旅遊
2025 年 7 月 24 日
不喜歡:設施服務
Well first off the employee was cery rude locked us in the pool area and wouldnt let us out she was very rude to my under age daughter cause she was in the pool i wanted my money back and they wouldnt refund me i will never stay again there if they can treat there customers with respect then they dont need to work the front desk ... and the wr had to change room when we got there cause the room they gave us the air conditioner wouldnt work wr ask for another room and the employee got very smart with my.husband and didnt want to change us room ver bad experience and they wasnt much help whwn staying there .. I WILL NEVER STAY THERE AGAIN THEY LOST MY BUSINESS..
Brittany
於 2025 年 7 月住了 2 晚
2/10 很糟糕
Stephen
2025 年 7 月 24 日
不喜歡:整潔度、員工素質和設施服務
It was the worst experience ever… Not only did they make me put down $75 on my card and not get it back to me for 10 days… They triple charged me for the room. Then I didn’t get those two $70 charges for five days after constantly calling them and talking to them. It was horrible And the area around the property once outside the room was very very dirty. They should’ve paid me to stay there.
Stephen
於 2025 年 7 月住了 1 晚
2/10 很糟糕
Michaela
2025 年 7 月 23 日
不喜歡:員工素質
They withheld my deposit for a week (still waiting on it even) without a reason and when i tried to csll them it took me calling 10 different times to get them to answer and they only answered then because i picked the "do a new reservation" option on the menu and then they kept putting me on hold and then told me to call back later instead of giving me a straight answer. They even tried to give me a sales pitch as if i would want to go to them again after this experience, they had me on hold for half an hour and they just said "call back later, we're busy"
Michaela
於 2025 年 7 月住了 1 晚
2/10 很糟糕
Tina
團體旅遊
2025 年 7 月 22 日
不喜歡:整潔度、員工素質和住宿環境和硬體
The property is rundown, dirty toilet did not flush. The room was smoked in. It was filthy tub was all scummy we left that night.
Tina
於 2025 年 7 月住了 2 晚
4/10 不太好
Michael
親子旅遊
2025 年 7 月 22 日
不喜歡:整潔度、設施服務和住宿環境和硬體
When arriving no one was at the front desk. Lady in front of us said she had been waiting 15 minutes prior to us. When getting to our room #425 the air conditioning didn’t work. Also had had hair on the towels and toilet paper left in the commode. The guy at the front desk said the maintenance guy had already left and had already had to fix several. Gave us another room #111 with a broken wore out mattress that had a huge dent in it because apparently had no other room available but we saw several that were available. The mattress had massive stains on it. Had no towels/wash cloth’s in the room had to go to front desk to get them with giving only towels because apparently they ran out of wash cloth's. The only plus side of this was the swimming pool and being able to swim any time you wanted. Plus they charge a $75 deposit.
Michael
於 2025 年 7 月住了 1 晚
6/10 一般般
Ciera
親子旅遊
2025 年 7 月 22 日
喜歡:員工素質
不喜歡:住宿環境和硬體
Decent Hotel just needs a lot of TLC
Ciera
於 2025 年 7 月住了 2 晚
2/10 很糟糕
Don
2025 年 7 月 22 日
喜歡:員工素質
不喜歡:整潔度和設施服務
Dirty no WiFi. We couldn’t connect to the internet when in our room at all. We couldn’t connect to our hot spots FaceTime with family. Watch tv. Nothing.
Don
於 2025 年 7 月住了 4 晚
4/10 不太好
Ralph
親子旅遊
2025 年 7 月 21 日
不喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
TV didn't work, door latch was broke, floor was dirty, staff wasn't very friendly.
Ralph
於 2025 年 7 月住了 2 晚
4/10 不太好
tabitha
2025 年 7 月 20 日
不喜歡:整潔度、設施服務和住宿環境和硬體
Location and the pool were the only good thing's. Roaches in the room. Only 2 lights worked in the entire room. Blanket had a hole in it from being melted. No smoke detectors.