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富國島湯姆山渡假村及水療中心的評分

4 out of 5
富國島湯姆山渡假村及水療中心
121/12A Tran Hung Dao, Duong Dong, Phu Quoc, Kien Giang

評論

8.8

有夠讚

10 分，有夠讚；19 則評論中有 10 則" "
8 分，不錯哦；19 則評論中有 7 則" "
6 分，一般般；19 則評論中有 0 則" "
4 分，不太好；19 則評論中有 2 則" "
2 分，很糟糕；19 則評論中有 0 則" "

8.8/10

整潔度

8.6/10

員工素質

8.4/10

設施服務

8.8/10

住宿環境和硬體

4.0/10

環保程度

評論

4/10 不太好

真實旅客

不喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
If you are not afraid of insects and animals, it is an okay hotel. We experienced that the air was very bad and we found a gray silverfish. We did get another upgraded room where the air was much better, but we immidiately found another disgusting insect in the shower. When we caught the insect in a cup and went down to the reception with it, the person who was there was so frightened that he almost jumped, so it was not only us who thought it was disgusting! There are also a LOT of ants everywhere, in the room, the bathroom, the carpet in the hallway, on the food at breakfast, and on the breakfast tables. We travel on a budget, so we didn't have the opportunity to change hotels. We stayed there for a week. It was okay to stay there when we regularly removed ants from the room, didn't eat cakes from the breakfast buffet, made sure there were no ants on the dishes, removed ants from the fruit, and avoided the bread slices with ants. The hotel is up a hill from the beach and main street. We thought it didn't matter, as we don't mind walking up and down hills. But the downside was that there were often dogs in the street in the evening that bark aggresively when you walk by. Although we reported the insect findings, we didn't hear anything more from the staff, and don't know if they did take any actions. Towels, toilet paper and water were also missing several times, so we had to ask for it.
於 2024 年 1 月住了 8 晚

10/10 有夠讚

Tilde

團體旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Prisvärt hotell
Hotellet var rent och fint, frukosten var dock ofta väldigt utplockad. Hotellet låg på ett berg så blev en ordentlig promenad varje gång man skulle ut från hotellet. Vi kom förtidigt och satte oss och väntade på att få checka in, men fick inte checka in föränn 14.40. Men personalen var väldigt trevliga.
於 2020 年 2 月住了 6 晚

8/10 不錯哦

KIAM FARN

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2020 年 2 月住了 7 晚

8/10 不錯哦

Rachel

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
If you want a quiet stay not far from everything, Tom Hill is a good choice. It is a few km from the busy night market and up on a hill which overseeing the sea. Hotel provides free buggy to the main street (600m walk away) but the service is until 6pm only. So you have walk back after dinner. We rented a motorbike the second day so transport is not a problem anymore. Breakfast buffet was good, plenty of choices. Awesome infinity pool in the hotel. Staffs are helpful and friendly. Room is okay but the bathroom is a bit outdated. Overall it is a good stay.
於 2019 年 11 月住了 3 晚

10/10 有夠讚

真實旅客

商務旅客, 團體旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Great view and convenient
於 2019 年 11 月住了 3 晚

10/10 有夠讚

FennyL，KL

親子旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Hotel staffs are helpful and friendly. The food are excellent, much better than outside restaurants. Hotel are accessible via taxi or Grab, no problem in getting around.
於 2019 年 10 月住了 3 晚
Trang Nguyen 於 2019年10月14日回覆
Dear Fennyl, Xin Chao from Tom Hill resort & spa Phu quoc, Thank you for your stay with us and posting your review. We are delighted that you are satisfied with our services we also hope you had some memorable moments throughout your stay. Looking forward to welcoming you back soon Many Thanks, On behalf of Tom Hill resort team, Trang Nguyen

8/10 不錯哦

真實旅客

於 2019 年 5 月住了 4 晚
Reservation Department 於 2019年6月5日回覆
Thank you for staying with us. It's our pleasure to have you here and served you on your vacation.

8/10 不錯哦

真實旅客

喜歡：整潔度、員工素質和住宿環境和硬體
於 2019 年 4 月住了 4 晚

8/10 不錯哦

Daniel

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Friendly Staff, Nice pool, ok location
Stayed her for one week and overall it was a pleasent stay. Staff is very friendly, the pool is clean and Nice, breakfast is decent. It's a good idea to go early to the breakfast as If you Come late, you'll might face that Everything is empty and they won't refill dishes that are out. Even though they claim breakfast is from 06:30-09:30. I did experience this once when I Come for breakfast around 08:45. Unfortunately a Group of starving chinese people came before me... Leaving me scrubs. Room cleaning could be better scheduled as I experienced that it was very random also in quality (refilling towels / filling mini bar ect.) I had to call / ask receptions/Staff a few times for different items. Due a build next to the hotel it was quite noisy in the morning. They started each morning around 07:15 am with construction. I must admit that If I knew this before booking the hotel, I've would have found another place. I would recommended the hotel to considder giving the rooms a good scrubdown cleaning once a while, as I did notice that walls, bathroom ect. All had minor stains. Stains that could easily been washed away - this should be a minor thing and a low budget investment for the hotel to do as it would lift the standard a noch and give the customer a better experience during their stay.
於 2019 年 4 月住了 4 晚

10/10 有夠讚

真實旅客

親子旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
La struttura è molto bella situata in alto a 10minuti dal mare, molto curata e pulita! Il personale è fantastico sempre disponibile per qualsiasi tipo di problema!!
於 2019 年 2 月住了 17 晚
Khuong 於 2019年3月1日回覆
Dear Mr. / Ms. Thanks for your nice review. We're here to serve you. Look forward to seeing you soon. Thank you

8/10 不錯哦

Marco

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
I would come again
Nice and friendly staff, breakfast was ok (standard VN), great view, Quit place, no traffic noise, 5min walk to the Main Street.
於 2019 年 2 月住了 3 晚
Khuong 於 2019年3月1日回覆
Dear Mr. Marco Thanks for your booking with us. Look forward to see you again

10/10 有夠讚

Jihee

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
친벌함이 기억에 남는 곳
음... 일단 감동적일 정도로 친절했습니다. 공항 픽업은 물론 사파리 셔틀 버스 타러 갈 때도 데려다주고 언덕에 있어서 주변에 아무것도 없다는 것이 좀 단점이지만 그래도 별로 불편함을 느끼지 못했습니다. 즈엉동 야시장도 가까워서 택시를 타도 얼마 나오지 않았어요. 조식도 가격대비 훌륭했고 조용하고 룸도 깨끗하고 친절하고 다 좋았어요.
於 2019 年 1 月住了 2 晚
Tom Hill Team, 於 2019年1月24日回覆
Dear Jihee, Thank you for your feedback. We will try to be better. Wish you a happy new year 2019! Best regards,

10/10 有夠讚

Hans

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Lugnt läge
Fint hotell med fantastisk utsikt och en riktigt stor pool. Mycket att välja på till frukost. Ligger en bit ifrån den värsta trafiken. Bra avslappningsställe.
於 2019 年 1 月住了 6 晚
Tom Hill Team 於 2019年1月24日回覆
Dear Lugnt, Thank you for your feedback. We will try to be better and better. We wish you a happy new year 2019. Best regards,

10/10 有夠讚

Mats

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2019 年 1 月住了 3 晚
Tom Hill Team 於 2019年1月24日回覆
Thank you so much!

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Riktigt bra
Vi kände oss välkomna och uppskattade som gäster på Tom Hill. Personalen var mycket vänliga, hjälpsamma och tillmötesgående. Rummet och hela anläggningen var tipptopp, vårt familjerum var på baksidan och vette från trädgården/havsutsikten men rummet kändes svalt och skönt. Extra plus för det buddistiska templet vi hade nästan direkt utanför vårt fönster. Fantastiskt fin utomhusmiljö med trädgård och pool som vi utnyttjade till fullo. God och varierad frukost. Hit återvänder vi gärna.
於 2019 年 1 月住了 2 晚
Jenny 於 2019年1月12日回覆
Kära bror, Tack för att du valde Tom Hill Resort och spa för semestern, vi uppskattar din tillfredsställelse, vilket är motivationen för alla medarbetare att sträva efter att få bästa service till dig. . Önskar dig och din familj lycklig. Med vänliga hälsningar

10/10 有夠讚

Lars

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2018 年 12 月住了 2 晚
Jenny 於 2019年1月8日回覆
Thank you stay with us. See you. Best regard

4/10 不太好

Juha

喜歡：客房舒適度
不喜歡：員工素質
Good will but no skill
Very few of the personnel had any clue on hotel or restaurant services. Food was not good, frozen pizzas, undercooked fish etc. Hotel side room cleaning some days removed all the towels, some days left extras. Toilet paper you get only one roll and get new one only whwn that was used. Examples are numerous. Very few spoke any english, and understood even less. Good view from the hotel and pool area was nice.
於 2018 年 12 月住了 6 晚
Tom Hill Team 於 2019年1月24日回覆
Dear Mr Juha, Thank you so much for your feedback. We are so sorry for all the troubles you had during your stay here. We are trying to improve day by day. We wish you a happy new year 2019!

8/10 不錯哦

Lee

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
A really lovely new hotel in serene surroundings
A really lovely new hotel in serene surroundings. Staff genuinely couldn't do more to help and always greeted with a warm smile. Only 2 minor gripes. As it is a new hotel there is still some building work going on and the surrounding grounds could do with a clear up and try location is at the top of a very steep hill which could cause problems for people who find walking distances a problem and it is a little too far away from then main high street with everything going on, but this can easily be rectified by taking one of the many cheap cans that are available on the island.
於 2018 年 11 月住了 5 晚
Roy 於 2018年12月28日回覆
Dear Mr/ Ms Lee, We very much appreciate your time spent to share your amazing experience while staying with us. Thank you for your compliments on our property services, our staff service. It is always a pleasure to know guests are happy with what we offer and that is also our daily goal, to do our utmost to ensure a most comfortable stay for each and every guest. We hope you had a great time and surely look forward to your next stay with us. Sincerely, Roy Director

10/10 有夠讚

jang，korea

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
아주 대만족입니다.
야시장에서 20분정도 도보, 택시 5분 거리정도 너무 좋고 깔끔합니다. 조식도 맛있도 다른 곳 가지 말고 여기 선택하는걸 추천합니다 정말요
於 2018 年 9 月住了 2 晚
Tom Hill Team 於 2019年1月24日回覆
Dear Jang, Thank you so much for your feedback. We wish you a happy new year 2019! Best regards,