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鳳凰城天港國際機場溫德姆拉昆塔飯店的評分

2.5 out of 5
鳳凰城天港國際機場溫德姆拉昆塔飯店
911 S 48th St, Tempe, AZ

評論

6.0
10 分，有夠讚；1279 則評論中有 258 則" "
8 分，不錯哦；1279 則評論中有 222 則" "
6 分，一般般；1279 則評論中有 259 則" "
4 分，不太好；1279 則評論中有 269 則" "
2 分，很糟糕；1279 則評論中有 271 則" "

5.8/10

整潔度

7.0/10

員工素質

5.6/10

設施服務

5.6/10

住宿環境和硬體

6.0/10

環保程度

評論

8/10 不錯哦

Taiyuan

商務旅客
空调不可调节
於 2023 年 4 月住了 3 晚
Lizbeth Marrufo 於 2023年5月5日回覆
We appreciate you sharing your concerns. I will be sharing your feedback with the team. Please feel free to reach out to me at the property with any further concerns.

6/10 一般般

Cindy

商務旅客
不喜歡：整潔度
Noisy neighbour & dirty room
Dirty Carpet, noisy neighbours with loud music as early as 06:30 !
於 2022 年 11 月住了 1 晚
Assistant General Manager 於 2022年11月28日回覆
We appreciate your feedback.

10/10 有夠讚

Francis

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Very nice and comfortable as well as good self care amenities such as makeup wipes were included.
於 2024 年 5 月住了 1 晚

6/10 一般般

Angela

不喜歡：住宿環境和硬體
於 2024 年 5 月住了 1 晚

10/10 有夠讚

Janice

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Continental breakfast, small atrium/ patio area on property. Quiet, clean and elevators. The only problems I had was the volume button didn't work on the TV remote control but I didn't have time to inquire about it. I could hear the TV, but I couldn't adjust the volume. Another note, I drove there, and parked my car right outside, the front of the hotel to check out and one of thr other guests was mad because I was blocking the airport van transportation to the airport. The sign was not that noticeable to not park right outside the front doors to check in/out.
於 2024 年 5 月住了 2 晚

8/10 不錯哦

Amanda

喜歡：員工素質
不喜歡：住宿環境和硬體
The bed was comfortable, the aircon and lights worked, but couldn’t get the tv to work. The hotel is in serious need of an upgrade, but the price was enticing. The desk and evening shuttle staff were friendly and welcoming. All in all it met my basic needs.
於 2024 年 5 月住了 1 晚

10/10 有夠讚

Stephanie

喜歡：整潔度、員工素質和住宿環境和硬體
No complaints. Ya get what you pay for, in the positive sense. Will definitely return.
於 2024 年 5 月住了 1 晚

2/10 很糟糕

Susan

情侶出遊
不喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Indifferent help at check in, misinformation as to where elevator was located, door for bathroom did not close all the way. The bathroom was not properly cleaned had mold around the tub, Trash & dirty walk ways oitside. I will never stay at that hotel again.
於 2024 年 5 月住了 1 晚

6/10 一般般

kimberly

於 2024 年 3 月住了 1 晚

6/10 一般般

Sophie

家庭旅遊
喜歡：員工素質
不喜歡：設施服務和住宿環境和硬體
An older hotel with limited airport shuttle hours. Staff was nice and the location is convenient to the airport.
於 2024 年 5 月住了 1 晚

10/10 有夠讚

Karl

商務旅客
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Everything
於 2024 年 5 月住了 2 晚

2/10 很糟糕

Tara

不喜歡：整潔度、員工素質和住宿環境和硬體
Disgusting!!!!
於 2024 年 5 月住了 1 晚

2/10 很糟糕

Robert

喜歡：整潔度和員工素質
The photos you shared does not show justice.
於 2024 年 5 月住了 2 晚

4/10 不太好

Steven，Louisville

喜歡：員工素質
不喜歡：整潔度和住宿環境和硬體
Hasn't been upgraded for a long time, so old looking rooms and maintenance has been sloppy/lacking over the years. it was clean and the TV and AC worked, so it may the minimal acceptable conditions.
於 2024 年 5 月住了 1 晚

2/10 很糟糕

Neoilus

親子旅遊
不喜歡：整潔度和設施服務
Small just small
於 2024 年 4 月住了 2 晚

4/10 不太好

Chris

家庭旅遊
不喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
My wife and I stayed 3 nights. During that entire time, they came to empty the trash once. That’s it. No cleaning of the bathroom, no clean sheets, nothing. Out of 4 lights in the bathroom, only 2 worked. The shower and sink water took forever to heat up and there were no stoppers in either. Almost lost an item into the sink drain because of the missing stopper. No microwave, no mini fridge. The window didn’t seal properly so the winds whistled and traffic noise was clearly heard. There were holes in the carpet and the entire room was in need of serious updating. Oh, and my room key card constantly kept not working and I’d have to go back down to the desk and have it reset.
於 2024 年 5 月住了 3 晚

8/10 不錯哦

Rogelio

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The waffle machine was out of order 3 of the 4 days that we were there. The king mattress dipped to the middle and was bumpy. Definitely needed replacement. Everything else was fine.
於 2024 年 5 月住了 4 晚

2/10 很糟糕

Arturo

家庭旅遊
不喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The hotel was very run down. The pipes in the bathroom were extremely rusty. And we felt unsafe.
於 2024 年 5 月住了 1 晚

6/10 一般般

BARBARA，CARLSBAD

情侶出遊
喜歡：整潔度
So, the night staff is terrible, the day staff is wonderful. Handicap room was horrible, it was adjoining room, which of course had a door to the room behind us. It was like you were in the same room as the person who coughed all night. This place has been refurbished recently, but not all rooms. Drains are very slow. We called for shuttle 7 pm and no one answered the phone at hotel for over 25 rings two times. Finally I called reservations and they transferred me to hotel after about 5 minutes. The shuttle driver was not helpful, I fell back trying to step into van. We found out the next daytime ride we had they have a step for customers. Nighttime driver didn't even offer it to us. Asked nighttime check-in, if we could change rooms and she said no. So, no sleep that 1 night. In the AM called desk, they said no problem and the room was terrific. You do hear airplane noise and the restaurant that was next to Inn is closed. Very old property. Very Clean.
於 2024 年 5 月住了 2 晚

4/10 不太好

Morgen

情侶出遊
不喜歡：整潔度、員工素質和設施服務
I am awaiting a call back for a refund but I left room 142 yesterday and I’m covered in bed bug bites. They said they would get back to me about a refund to make sure I wasn’t lying about bed bugs being in the room. Make sure you check EVERYTHING before laying your head down at night here. I’m not pretentious and love to rough it out in cheep hotels but this was gross beyond what I’ve ever experienced. The bathroom, specifically the bathtub is brown on the floor so make sure to bring shower shoes. If you are expecting a grand free breakfast keep in mind it’s just pastries eggs and sausage and some cereal and coffee, the waffle iron broke the day we got there sadly. Besides all of that, The rest of our stay was pleasant, the pool is great, the housekeeping was amazingly nice, front desk helpful. Just don’t stay here unless you call and confirm the bed bugs are not there anymore.
於 2024 年 5 月住了 4 晚
Shaun F, General Manager 於 2024年5月9日回覆
Hello Morgen,As mentioned by the desk agent we would reach out after the pest company inspected. They did today and there were no findings of any insects, bed bugs or anything. We sincerely apologize for the inconvenience. you experienced, but we are glad to confirm it was not bed bugs that caused your bites.

8/10 不錯哦

John

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 5 月住了 2 晚

6/10 一般般

Dawn

團體旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The motel is sufficient for an overnight stay close to the airport. We chose it for location, continental breakfast & airport shuttle. Had to move rooms due to an issue with the card lock, 2nd room had cigarette smoke smell but staff deodorized the room for us, then it was fine. Bed was comfortable, staff was great, very friendly. A bit noisy from the freeway & early morning talking outside our door. Breakfast was typical motel food, met our needs. Nice courtyard with outdoor seating areas.
於 2024 年 5 月住了 1 晚

6/10 一般般

Sam

喜歡：員工素質
Property could use some updates. The staff was friendly and knowledgeable.
於 2024 年 5 月住了 1 晚

2/10 很糟糕

Taylor

不喜歡：員工素質、設施服務和住宿環境和硬體
won’t be staying here
於 2024 年 5 月住了 1 晚

10/10 有夠讚

Fernando

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
NA
於 2024 年 5 月住了 1 晚

10/10 有夠讚

Reyes

喜歡：員工素質和住宿環境和硬體
於 2024 年 5 月住了 2 晚

10/10 有夠讚

Yasutake

情侶出遊
喜歡：整潔度、員工素質和設施服務
空港からの立地の良さが素晴らしく 無料のシャトルもありがたいです。 朝食も簡単なものですが無料で付いてます。 スタッフも皆さん親切でした。 いくつかの低評価が目立ちますが、 決してそのようなホテルではなく快適に過ごせました。
於 2024 年 5 月住了 2 晚

8/10 不錯哦

Daryl

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 5 月住了 1 晚

6/10 一般般

Kathleen

商務旅客
喜歡：員工素質
不喜歡：整潔度和住宿環境和硬體
The floor in my room was so dirty my feet were black from crossing the room once. In room coffee was weak & awful. Fitness was out of order the 4 days I stayed. Bad area.
於 2024 年 4 月住了 4 晚

10/10 有夠讚

Sarah

於 2024 年 5 月住了 1 晚

10/10 有夠讚

Canan

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Great place
於 2024 年 5 月住了 1 晚

2/10 很糟糕

Paul

不喜歡：整潔度、員工素質和住宿環境和硬體
Made me pay a 50 dollar deposit like a common criminal.Unsatisfactory. Expedia should inform us of this when we reserve. Will never come back.
於 2024 年 5 月住了 1 晚

4/10 不太好

Ryan

喜歡：整潔度和員工素質
不喜歡：住宿環境和硬體
There was only one light working in the main room. Water pressure was very poor. Area was shady and room was very noisy. Staff was nice, but I would not stay again
於 2024 年 4 月住了 1 晚

4/10 不太好

Lori

不喜歡：整潔度、員工素質和住宿環境和硬體
No one was here upon checkin. Waited 20min till someone finally showed up. No outlets to charge phones.
於 2024 年 4 月住了 1 晚

6/10 一般般

Danny

情侶出遊
喜歡：員工素質
不喜歡：住宿環境和硬體
Good price, many food choices very close. Room didn't have microwave or fridge. Ice machine closest to our room was out of order.
於 2024 年 4 月住了 1 晚

6/10 一般般

Anna

團體旅遊
The hotel needs updating. It is very old
於 2024 年 4 月住了 2 晚

10/10 有夠讚

Pamela，Oakville

喜歡：整潔度、員工素質和住宿環境和硬體
The staff was incredibly friendly and helpful, the gentleman who checked me in offered me so great options of what I could order around the area and had also offered me water when he noticed that was running on empty and tired after I came to this hotel last minute when I ran into issues with my original hotel booking down the street.
於 2024 年 4 月住了 1 晚

4/10 不太好

Charlene

家庭旅遊
喜歡：整潔度
不喜歡：員工素質
The bed sizes were supposed to be queens, but they were definitely smaller than that, probably doubles. And they were quite hard. My daughter forgot her favorite pajama pants in the room when we checked out. I called the next day to get them back. The front desk was supposed to have housekeeping call me back, but nobody did. I called 3 more times over the next 5 days, but nobody ever called back. I finally spoke with the manager, and even they didn’t call me back. Finally I was told that the pants were not in the lost and found, and there was nothing else they could do. We definitely know the pants were in the room, so they must have thrown them out or something. Not impressed with their customer service and lack of concern about the missing pants. The only positive about this hotel is that it was close to the airport, which is why we picked it.
於 2024 年 4 月住了 1 晚

4/10 不太好

Albert

家庭旅遊
不喜歡：員工素質和住宿環境和硬體
Crappy place. Loud AC banged all night. Staff arguing loudly with an unruly customer is last thing I need early morning.
於 2024 年 4 月住了 1 晚

8/10 不錯哦

David

家庭旅遊
The breakfast. No syrup for the waffles
於 2024 年 4 月住了 1 晚

2/10 很糟糕

Rochelle

情侶出遊
Dirty , sketchy hotel
於 2024 年 4 月住了 1 晚

10/10 有夠讚

Lilia

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Staff were attentive to our needs! We choose the property because of proximity to the airport and a shuttle. It's delivered!
於 2024 年 4 月住了 1 晚

10/10 有夠讚

Marty

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 2 晚

8/10 不錯哦

Brian L

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Unhappy with the lack of room housekeeping. had to ask to get someone to do the room and the last day all we were given were bathroom supplies (given to us at the door entrance) after 2 days of nothing. Front counter staff were super and helpful and very friendly.
於 2024 年 4 月住了 5 晚

4/10 不太好

Jessica

不喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 3 晚

6/10 一般般

Steve

情侶出遊, 商務旅客
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
I booked an accessible room however, The hotel does NOT know ADA standards, the toilet was a "short" toilet not accessable, I had to help my wife use the toilet every time. The tub was standard, not an accessible shower so we didn't use it.
於 2024 年 4 月住了 1 晚
Shaun F, General Manager 於 2024年4月24日回覆
Hello Steve,I sincerely apologize for the problems you encountered. We can assure you we are up to code on Federal compliance for ADA requirements. If you feel this is inaccurate, please reach out to the hotel and ask for my email.Thank you!

6/10 一般般

Jose

家庭旅遊
不喜歡：員工素質
the property is older in good area.
於 2024 年 4 月住了 3 晚
Shaun F, General Manager 於 2024年4月24日回覆
Hello Jose,Thank you for the review! We are working on updating our property in the summer.Thank you!

6/10 一般般

Odile

Average..
於 2024 年 4 月住了 1 晚

6/10 一般般

Steven

不喜歡：員工素質、設施服務和住宿環境和硬體
The price was low, my expectations were a bit higher than i received !! The pool was nothing lime the picture and not heated! I did appreciate the breakfast and that staff was nice !!!
於 2024 年 4 月住了 4 晚

8/10 不錯哦

JP

喜歡：員工素質
於 2024 年 4 月住了 1 晚