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帕洛瑪鳳凰城市景金普頓飯店 - IHG 旗下飯店的評分

4 out of 5
帕洛瑪鳳凰城市景金普頓飯店 - IHG 旗下飯店
2 East Jefferson, Phoenix, AZ

評論

8.8

有夠讚

10 分，有夠讚；1003 則評論中有 660 則" "
8 分，不錯哦；1003 則評論中有 185 則" "
6 分，一般般；1003 則評論中有 85 則" "
4 分，不太好；1003 則評論中有 42 則" "
2 分，很糟糕；1003 則評論中有 31 則" "

9.2/10

整潔度

9.4/10

員工素質

8.8/10

設施服務

9.0/10

住宿環境和硬體

9.0/10

環保程度

評論

4/10 不太好

Nicole

於 2024 年 4 月住了 2 晚

10/10 有夠讚

Claudia

喜歡：整潔度和住宿環境和硬體
於 2024 年 4 月住了 1 晚
Lyle 於 2024年4月27日回覆
Thank you for your feedback!

10/10 有夠讚

Steven

喜歡：設施服務和住宿環境和硬體
Rooftop pool and bar was amazing! Really enjoyed the location.
於 2024 年 4 月住了 3 晚
Lyle 於 2024年4月27日回覆
Wow, thank you for your amazing feedback.

8/10 不錯哦

Juan Gabriel

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Su ubicación
於 2024 年 4 月住了 2 晚
Lyle 於 2024年4月27日回覆
Thank you for your great feedback.

6/10 一般般

govind

於 2024 年 4 月住了 2 晚
Lyle 於 2024年4月27日回覆
Thank you for your feedback!

10/10 有夠讚

Tim

情侶出遊
喜歡：員工素質、設施服務和住宿環境和硬體
Nice hotel, great location
於 2024 年 4 月住了 3 晚
Lyle 於 2024年4月20日回覆
Thank you for the feedback. We hope to see you again soon!

6/10 一般般

Stephen

情侶出遊
喜歡：員工素質和住宿環境和硬體
不喜歡：整潔度
Nice property and pool. Very close to Footprint Center and Chase field. No water glasses or water in the room to drink was weird. They also need to vacuume under tables.
於 2024 年 4 月住了 1 晚
Lyle 於 2024年4月20日回覆
Thank you for taking the time to leave feedback. We will be addressing all of these areas of concerns. Have a great night!

10/10 有夠讚

Michael

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 1 晚
Lyle 於 2024年4月20日回覆
Thank you for the great feedback.

10/10 有夠讚

Melodie Anne，Milton

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Staff were wonderful and all very helpful. Loved being able to text with questions and have them answered promptly. Only gripe would be to offer more seating around the pool. Several times the shaded area closest to the entryway had no seating and there was a need for several more lounge chairs that would easily have fit into the space.
於 2024 年 4 月住了 4 晚
Lyle 於 2024年4月16日回覆
Thank you so much for taking the time to leave feedback. We appreciate your choice to stay with us.

8/10 不錯哦

Kelly，Wilsonville

情侶出遊
喜歡：整潔度和住宿環境和硬體
Nice hotel and rooms. Overall we enjoyed our stay. We did have an issue with room being cleaned. The service didn’t show up until 4:50 pm and we had just returned so we decided to pass. The hotel has a great pool and roof top bar. However the bar service was poor. Slow and inexperienced.
於 2024 年 4 月住了 2 晚
Lyle 於 2024年4月14日回覆
Thank you for staying with us and we appreciated your feedback. We will be addressing these areas of concern with our team. Have a great rest of your day!

10/10 有夠讚

Carlos

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Great place to stay!
於 2024 年 4 月住了 1 晚
Lyle 於 2024年4月11日回覆
Thank you for your choice to stay with us. Have a great day!

8/10 不錯哦

Casey

家庭旅遊
喜歡：整潔度和員工素質
Parking is expensive. There is a baseball stadium nearby so traffic can get crazy with blocked streets. Room is clean but some of the furniture is very old (paint is peeling off) which need to be upgraded. Restaurants open at 11 am which is a bit late for breakfast.
於 2024 年 3 月住了 3 晚
Lyle 於 2024年4月9日回覆
Thank you for your choice to stay with us. Have a great night!

10/10 有夠讚

Matthew S

喜歡：住宿環境和硬體
於 2024 年 3 月住了 1 晚
Lyle 於 2024年4月8日回覆
Thank you for your choice to stay with us.

10/10 有夠讚

Oluwaseye

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Friendly staffs.
於 2024 年 3 月住了 2 晚
Carissa 於 2024年4月5日回覆
Thank you!

10/10 有夠讚

Elisa

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Great service
於 2024 年 4 月住了 2 晚
Carissa 於 2024年4月5日回覆
We appreciate your feedback Elisa!

10/10 有夠讚

Essi

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Excellent
於 2024 年 3 月住了 2 晚
Lyle 於 2024年4月2日回覆
Thank you for your choice to stay with us. We hope to see you again soon.

2/10 很糟糕

Mike

喜歡：整潔度和住宿環境和硬體
不喜歡：員工素質
Staff friendly but room not available until 6pm. Got here at 2. Super disappointing for the money we paid.
於 2024 年 3 月住了 1 晚
Carissa 於 2024年4月1日回覆
Hey Mike. This is disappointing to hear. I will reach out to our housekeeping team to ensure this is not the case moving forward!

10/10 有夠讚

Dalene

喜歡：整潔度、員工素質和住宿環境和硬體
The property is clean, Staff are super helpful. The rooms were very clean and updated. The Beds were super comfortable as well.
於 2024 年 3 月住了 4 晚
Carissa 於 2024年4月1日回覆
Thank you for the excellent review Dalene!

10/10 有夠讚

Seth James

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Great downtown experience.
於 2024 年 3 月住了 4 晚
Lyle 於 2024年3月28日回覆
Thank you for staying with us. We truly appreciate your feedback.

8/10 不錯哦

Eunshil

商務旅客, 家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
I liked its central location.
於 2024 年 3 月住了 2 晚
Lyle 於 2024年3月28日回覆
Thank you for taking the time to leave us a review. We truly appreciate your business.

8/10 不錯哦

joseph

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
I liked size of room, clean overall. I did not like lack of small refrigerator in room, no breakfast items with coffee or water bottles in room. Garage is not a great experience either at $30/day
於 2024 年 3 月住了 2 晚
Lyle 於 2024年3月28日回覆
Thank you for taking the time to leave us some feedback. We truly appreciate your choice to stay with us and hope to see you again soon.

10/10 有夠讚

Alexandra

喜歡：整潔度、員工素質和住宿環境和硬體
This place is great and very accomodating
於 2024 年 3 月住了 1 晚
Carissa 於 2024年3月26日回覆
Thank you Alexandra!

8/10 不錯哦

Kristine

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Loved the staff and the location! Here for convention just 5 minutes walk from hotel! Clean rooms and great views! I will stay here again!
Carissa 於 2024年3月26日回覆
We're happy to hear that Kristine!

8/10 不錯哦

Mindy

商務旅客
喜歡：住宿環境和硬體
The staff that I encountered were excellent but it seemed as if no one was paying attention to the details and condition of several things.
於 2024 年 3 月住了 4 晚
Carissa 於 2024年3月26日回覆
We appreciate your feedback Mindy.

2/10 很糟糕

debra

情侶出遊
不喜歡：整潔度、設施服務和住宿環境和硬體
This was the worst hotel i have stayed at the room was filthy and run down. Homeless everywhere was not safe. the room smelled like the people next to us were smoking pot all night woke up with a migraine ruined my hole weekend.
於 2024 年 3 月住了 1 晚
Carissa 於 2024年3月26日回覆
We will address your concerns directly Debra.

10/10 有夠讚

Brad

家庭旅遊
喜歡：設施服務
Great service, rooftop bar and pool were amazing, and great central location.
於 2024 年 3 月住了 2 晚
Carissa 於 2024年3月26日回覆
Thank you Brad!

6/10 一般般

Abby

商務旅客
喜歡：整潔度和員工素質
There are no coffee pots in the room. The party at the pool was very loud until late. If you’re vacationing and there to party, this would be a great place! But not a great stay for a work meeting.
於 2024 年 3 月住了 3 晚
Carissa 於 2024年3月26日回覆
We appreciate your feedback Abby!

8/10 不錯哦

Olivier

於 2024 年 3 月住了 2 晚
Lyle 於 2024年4月14日回覆
Thank you for staying with us! Have a great rest of your day!

10/10 有夠讚

BRENDA

團體旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Pretty hotel, friendly staff, great location
於 2024 年 3 月住了 3 晚
Carissa 於 2024年3月26日回覆
Thank you Brenda!

10/10 有夠讚

Jorge Octavio

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Great stay
於 2024 年 3 月住了 2 晚
Carissa 於 2024年3月26日回覆
Thank you!

10/10 有夠讚

Maria

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
I really liked the convenience of this property and all the amenities it offers. The staff was friendly and wanted to make sure we enjoyed our stay. My only qualms were that it was noisy at night from the bars and the air conditioning unit in my room made this rattle that drove me nuts but otherwise it was a pleasant stay.
於 2024 年 3 月住了 2 晚
Carissa 於 2024年3月26日回覆
Thank you for the feedback Maria.

10/10 有夠讚

tom，juneau

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Went to a concert at footprint center and the location was perfect. It would be great for those attending either baseball or basketball events downtown. Loved our stay
於 2024 年 3 月住了 1 晚
Carissa 於 2024年3月21日回覆
We're so happy to hear that Tom!

10/10 有夠讚

Art

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 3 月住了 2 晚
Carissa 於 2024年3月21日回覆
Thank you Art!

8/10 不錯哦

William

喜歡：整潔度和員工素質
於 2024 年 3 月住了 2 晚
Carissa 於 2024年3月21日回覆
Thank you William!

10/10 有夠讚

Aldo Fernando

團體旅遊, 家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
EXCELLENT LOCATION!!!
於 2024 年 3 月住了 2 晚
Carissa 於 2024年3月20日回覆
We think so too!

10/10 有夠讚

Angelina

家庭旅遊, 親子旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Was a very nice stay. First time in AZ, for Game on Expo. Had a blast and the staff was great. Would and will likely stay again if I am in the area.
於 2024 年 3 月住了 4 晚
Lyle 於 2024年3月19日回覆
Thank you for taking the time to provide feedback. We truly appreciate your choice to stay with us.

2/10 很糟糕

Linda

不喜歡：整潔度、員工素質和住宿環境和硬體
The room was dirty and in disrepair. Front desk changed the room I paid for just because the room I paid for did not have the extra pillows I asked for !
Carissa 於 2024年3月18日回覆
I'm sorry to hear that Linda! We appreciate you taking the team to provide us feedback!

8/10 不錯哦

James

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 3 月住了 2 晚
Carissa 於 2024年3月18日回覆
Thanks for the awesome feedback James!

10/10 有夠讚

Ana

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Had an amazing time. They were very considerate. I brought my elderly dad and it was cold at night and they brought a heater and blankets. Also food was good pool was heated. I will definitely come back soon.
於 2024 年 3 月住了 1 晚
Lyle 於 2024年3月12日回覆
Thank you for taking the time to write this review. We truly appreciate your business. Have a great rest of your week.

10/10 有夠讚

Tara

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Great location. Within walking distance to a lot of awesome bars and restaurants. Clean, modern rooms and very spacious. Would definitely stay again!
於 2024 年 3 月住了 4 晚
Lyle 於 2024年3月10日回覆
Thank you for taking the time to share some feedback with us. We appreciate your choice to stay with us.

6/10 一般般

Onameyore

喜歡：整潔度和員工素質
Old peeling furniture
Carissa 於 2024年3月5日回覆
Thank you for the feedback Onameyore!

8/10 不錯哦

Ashley

情侶出遊
喜歡：員工素質、設施服務和住宿環境和硬體
Overall, a beautiful property in a wonderful location with restaurants and such. However, our room was fairly dirty, with areas of caked on/streaked discoloration to the side of the bed and across the front of the entertainment center. I felt bad calling, but ultimately requested they send someone the next morning to clean those specific areas. I was ensured it would be taken care of, but it was not and I ultimately cleaned the surfaces myself a few days later. No information given regarding the amenity fee and how to best utilize what was paid for. Online it said the fee would include a discount at the restaurants but this discount wasn’t received when I got my bill for room service. We also called for the advertised diffuser and a tooth brush, which were never received. Had several unexpected knocks on the door from staff attempting to deliver items for other rooms at late hours. Overall, was a lovely hotel and we’d stay again, but the service and cleanliness wasn’t what I anticipated for the price we paid.
於 2024 年 2 月住了 6 晚
Carissa 於 2024年3月5日回覆
Ashley, we greatly appreciate your feedback and will make sure proper steps are taken to prevent these same issues for future guests!

10/10 有夠讚

Steve

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The property is right in the middle of downtown. Easy walking to nearby restaurants or to have a cocktail. Fry’s grocery store is right on the corner and so is a CVS. Just in case you forgot to pack something. 24 hour valet parking available , $44 a day.The Hotel was clean and safe. They offer free coffee every morning on the second floor. Overall very nice hotel. I would highly recommend!!
於 2024 年 2 月住了 5 晚
Carissa 於 2024年3月3日回覆
Thank you for your feedback Steve!

10/10 有夠讚

Julio

10/10
於 2024 年 2 月住了 1 晚
Carissa 於 2024年3月3日回覆
Thank you Julio!

10/10 有夠讚

Skylar

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
We were so happy with our stay at the Kimpton. The service was exceptional and the hotel is so clean. We enjoyed drinks at the bar in the evenings and we walked to different restaurants in the area. Definitely a 5 star experience for us.
於 2024 年 2 月住了 3 晚
Carissa 於 2024年2月28日回覆
Thanks for the excellent feedback!

10/10 有夠讚

Mark

Good
於 2024 年 2 月住了 3 晚
Lyle 於 2024年4月20日回覆
Thank you for the great feedback. Have a great night!

8/10 不錯哦

Kathleen

團體旅遊
喜歡：整潔度和員工素質
Staff was helpful and kind and the hotel was clean. However there were private events scheduled for everyday of our stay that kept us from the pool and rooftop bar. We were even removed from our chairs at the pool midday for a private event. It was frustrating to not be able to enjoy the amenities.
於 2024 年 2 月住了 3 晚
Carissa 於 2024年2月24日回覆
We appreciate your feedback Kathleen.

6/10 一般般

Dane

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 2 月住了 4 晚
Carissa 於 2024年2月25日回覆
We appreciate you taking the time to leave us a review Dane.

10/10 有夠讚

Thomas，Mesa

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Great place to stay with plenty of entertainment in the area within walking distance. The people made the stay 5 stars due to the professionalism and kindness. We will stay here again.
於 2024 年 2 月住了 1 晚
Carissa 於 2024年2月24日回覆
Thank you for the excellent feedback Thomas!

10/10 有夠讚

Marco，Weston

喜歡：整潔度、員工素質和住宿環境和硬體
Great location Rooms are large and clean Quick check-in
於 2024 年 2 月住了 1 晚
Carissa 於 2024年2月24日回覆
Happy to hear it Marco!