I purchased three bottles of water at $3 each but was charged $15. I brought this to the receptionist’s attention at the time, and she assured me that the issue had been resolved. However, the incorrect charge has since appeared on my final bill, and no refund was issued. It’s disappointing when someone gives their word but doesn’t follow through—it feels dishonest and unprofessional.
Additionally, after returning home, I noticed I had been charged a $100 deposit twice. When I called to inquire, I was told that both charges would fall off my credit card within seven days. I hope this is the case, but given the previous experience, I felt it necessary to document everything.