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費尼克斯 - 機場智選假日套房飯店 - IHG 旗下飯店的評分

2.5 out of 5
費尼克斯 - 機場智選假日套房飯店 - IHG 旗下飯店
3401 E University Drive, Phoenix, AZ

評論

8.8

有夠讚

10 分，有夠讚；1176 則評論中有 709 則" "
8 分，不錯哦；1176 則評論中有 273 則" "
6 分，一般般；1176 則評論中有 95 則" "
4 分，不太好；1176 則評論中有 62 則" "
2 分，很糟糕；1176 則評論中有 37 則" "

8.8/10

整潔度

9.0/10

員工素質

8.4/10

設施服務

8.6/10

住宿環境和硬體

8.6/10

環保程度

評論

4/10 不太好

Richard

商務旅客
不喜歡：員工素質、設施服務和住宿環境和硬體
Not great
於 2024 年 5 月住了 1 晚

10/10 有夠讚

Patricia

喜歡：整潔度、員工素質和住宿環境和硬體
.
於 2024 年 5 月住了 1 晚

10/10 有夠讚

Pamela

情侶出遊
喜歡：整潔度、員工素質和住宿環境和硬體
I like the cleanliness and the warm breakfast that is included.
於 2024 年 5 月住了 1 晚
Sporter 於 2024年5月22日回覆
Thank you so much for taking the time to post a review. We are so happy to hear that you had a pleasant stay over all, we look forward to seeing you again soon!

10/10 有夠讚

Julian，La Quinta

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 5 月住了 1 晚
Sporter 於 2024年5月22日回覆
Thank you for giving us a perfect rating and for recommending our hotel to other travelers. Looking forward to seeing you again soon!

10/10 有夠讚

MARIA DE LOS ANGELES，CIUDAD DE MEXICO

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Vert good
於 2024 年 5 月住了 1 晚
Sporter 於 2024年5月21日回覆
Thank you so much for taking the time to post a review. We are so happy to hear that you had a pleasant stay overall, we look forward to seeing you again soon!

8/10 不錯哦

matthew

親子旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
good place
於 2024 年 5 月住了 1 晚
Benny C. 於 2024年5月20日回覆
Hello,Thank you so much for taking the time to post a review. We are so happy to hear that you had a pleasant stay over all, we look forward to seeing you again soon!

10/10 有夠讚

Mandar，Shoreview

喜歡：住宿環境和硬體
於 2024 年 5 月住了 1 晚
Sporter 於 2024年5月21日回覆
Thank you for giving us a perfect rating and for recommending our hotel to other travelers. Looking forward to seeing you again soon!

10/10 有夠讚

Brandon

情侶出遊
喜歡：整潔度、員工素質和住宿環境和硬體
The shuttle to the airport and the super helpful late night staff member, David.
於 2024 年 5 月住了 1 晚
Benito C. 於 2024年5月20日回覆
Hello,Thank you for sharing your delightful experience at Holiday Inn Express PHOENIX AIRPORT. Your lovely feedback reinforces our commitment to providing exceptional guest experiences. It's pleasing to hear that our Shuttle services to our team members met your expectations. We would love to see you again soon.

8/10 不錯哦

Curtis W

情侶出遊
Clean and sufficient for a quick stay. I would stay there again
於 2024 年 5 月住了 1 晚
Benito C. 於 2024年5月16日回覆
Hello,We appreciate your positive feedback about our hotel. We do take pride in catering to our guests’ needs the best way we can. We look forward to seeing you again soon.

10/10 有夠讚

Helen

喜歡：整潔度、員工素質和住宿環境和硬體
Very nice people.
於 2024 年 5 月住了 1 晚
Sporter 於 2024年5月16日回覆
Thank you for giving us a perfect rating and for recommending our hotel to other travelers. Looking forward to seeing you again soon!

8/10 不錯哦

Ronald

喜歡：整潔度和員工素質
Room was clean but very noisy
於 2024 年 5 月住了 1 晚
Benito C. 於 2024年5月16日回覆
Hello,Thank you so much for taking the time to post a review. We are so happy to hear that you had a pleasant stay over all, we look forward to seeing you again soon!

10/10 有夠讚

Mary

喜歡：整潔度和住宿環境和硬體
The property was comfortable and clean.
於 2024 年 5 月住了 1 晚
Sporter 於 2024年5月16日回覆
Thank you for giving us a perfect rating and for recommending our hotel to other travelers. Looking forward to seeing you again soon!

10/10 有夠讚

Klaas

喜歡：整潔度、員工素質和住宿環境和硬體
Good breakfast! Helpful staff.
於 2024 年 5 月住了 1 晚
Benito C. 於 2024年5月13日回覆
Hello,Thank you for giving us a perfect rating and for recommending our hotel to other travelers. We look forward to seeing you again soon!

10/10 有夠讚

Robyn

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Natalie at the Front Desk is wonderful! Shuttle service was great as well. Highly recommend for Airport travel.
於 2024 年 5 月住了 1 晚
Benito C. 於 2024年5月13日回覆
Hello,Thank you so much for taking the time to post a review. Our staff do our best to make you feel welcome, thank you for letting us know natalie is doing just that. And we are so happy to hear that you had a pleasant stay over all, we look forward to seeing you again soon!

10/10 有夠讚

Tracy

喜歡：整潔度、員工素質和住宿環境和硬體
N/a
於 2024 年 5 月住了 1 晚
Benito C. 於 2024年5月13日回覆
Hello,Thank you so much for taking the time to post a review. We are so happy to hear that you had a pleasant stay over all, we look forward to seeing you again soon!

10/10 有夠讚

Kaitlyn

於 2024 年 5 月住了 1 晚
Benito C. 於 2024年5月8日回覆
Hello,Thank you so much for taking the time to post a review. We are so happy to hear that you had a pleasant stay over all, we look forward to seeing you again soon!

8/10 不錯哦

Mary

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Pleasant staff, very clean and adequate buffet breakfast
於 2024 年 5 月住了 1 晚
Benito C. 於 2024年5月7日回覆
Hello,Thank you so much for taking the time to post a review. We are so happy to hear that you had a pleasant stay over all, we look forward to seeing you again soon!

2/10 很糟糕

susan

家庭旅遊
不喜歡：整潔度、員工素質和住宿環境和硬體
This morning was horrible I had my elderly mother with me and each employee told a different story. Go up stairs go down stairs we were yelled at by security in the airport and frontier charged us for my small bag nobody was helpful we barely made our flight. Please learn from this people with elderly need assistance. We will never be back with frontier again
於 2024 年 5 月住了 1 晚
Sporter 於 2024年5月6日回覆
As Holiday Inn Express & Suites Phoenix Airport We are sorry to hear you had a terrible experience with Frontier Airlines. You may want to try contacting Frontier Airlines directly to voice your concerns, as we are not allied with Frontier. We strive to provide excellent service at Holiday Inn Express & Suites. We'd appreciate it if you let us know about your experience.

6/10 一般般

Teresa

家庭旅遊
喜歡：員工素質、設施服務和住宿環境和硬體
A nice hoel, very quiet. Pool, great airport shuttle arrived very quickly. New, comfortable bed, good breakfast. Cleanliness of bathroom was the only dissapointment.
於 2024 年 5 月住了 1 晚
Benito C. 於 2024年5月6日回覆
Hello, Thank you so much for taking the time to post a review. Im sorry the cleanliness in the bathroom wasn't up to standards, we are looking into this and hope to resolve it accurately. We are so happy to hear that you had a pleasant stay over all, we look forward to seeing you again soon!

10/10 有夠讚

Carolina

商務旅客, 家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
I like that the staff was very professional. I like the body wash and body lotion by Dove, excellent choice. I did not like that when I walked into my room it did not smell clean, it was giving musty smell. I had to spray my perfume. The shower pressure needs to be fixed, and the bathroom sink needs plumbing as the water was not flowing away fast enough.
於 2024 年 5 月住了 2 晚
Benito C. 於 2024年5月6日回覆
Thank you so much for taking the time to post a review and for letting us know about these issues. Your feedback helps us do better. We are looking into this and hope to resolve it promptly and accurately. We are so happy to hear that you had a pleasant stay over all, we look forward to seeing you again soon!

6/10 一般般

Michael

商務旅客
喜歡：整潔度和設施服務
Needs updated. Five plumbing requests, 2 card replacements, door left open by staff, door wouldn’t close properly. Overall, disappointed. Get what you pay for. Breakfast was good and housekeeping good. Pool could use some TLC.
於 2024 年 4 月住了 13 晚
Benito C. 於 2024年5月3日回覆
Hello,Thank you for taking the time to rate us today. I would like to extend my apologies that your recent stay did not meet your expectations. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

10/10 有夠讚

Maria

於 2024 年 5 月住了 1 晚

8/10 不錯哦

Ebeth

商務旅客, 家庭旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
Friendly staff, clean rooms
於 2024 年 4 月住了 2 晚
Benito C. 於 2024年5月3日回覆
Hello,Thank you so much for taking the time to post a review. We are so happy to hear that you had a pleasant stay over all, we look forward to seeing you again soon!

10/10 有夠讚

Maria

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 5 月住了 1 晚
Benito C. 於 2024年5月3日回覆
Hello,Thank you for sharing your delightful experience at Holiday Inn Express PHOENIX AIRPORT. Your lovely feedback reinforces our commitment to providing exceptional guest experiences. We hope for the opportunity to serve you again.

10/10 有夠讚

Paula

於 2024 年 4 月住了 1 晚
Sporter 於 2024年5月21日回覆
Thank you for giving us a perfect rating and for recommending our hotel to other travelers. Looking forward to seeing you again soon!

10/10 有夠讚

Monte

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Price was right for the locations within the Airport.
於 2024 年 4 月住了 1 晚
Benito C. 於 2024年4月30日回覆
Hello Monte,Thank you so much for taking the time to post a review. We are so happy to hear that you had a pleasant stay over all, we look forward to seeing you again soon!

6/10 一般般

Lisa

情侶出遊
喜歡：整潔度、員工素質和住宿環境和硬體
The staff was very nice, the room spotless- however, the refrigerator hummed all night and we couldn’t get the temperature to 68, so it was too hot to sleep.
於 2024 年 4 月住了 1 晚
Sporter 於 2024年4月30日回覆
We are delighted to know that you appreciated the service level of our teams. I am sorry to hear that your accommodation did not meet your expectations. We will do our best to remedy this issue promptly.

10/10 有夠讚

Marnie

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Centrally located
於 2024 年 4 月住了 1 晚
Benito C. 於 2024年4月28日回覆
Hello Marnie,Thank you so much for taking the time to post a review. We are so happy to hear that you had a pleasant stay over all, we look forward to seeing you again soon!

10/10 有夠讚

Courtney

喜歡：設施服務
Staff was very accommodating and so nice.
於 2024 年 4 月住了 2 晚
Benito C. 於 2024年4月28日回覆
Hello Courtney, We appreciate your positive feedback about our hotel. We do take pride in catering to our guests’ needs the best way we can. We look forward to seeing you again soon.

10/10 有夠讚

Marisa，Winchester

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Nice place
於 2024 年 4 月住了 4 晚
Benito C. 於 2024年4月26日回覆
Hello,Thank you so much for taking the time to post a review. We are so happy to hear that you had a pleasant stay over all, we look forward to seeing you again soon!

8/10 不錯哦

Robin

喜歡：整潔度、員工素質和住宿環境和硬體
This was the best breakfast included place we have stayed. Great and fast check in service.
於 2024 年 4 月住了 2 晚
Benito C. 於 2024年4月26日回覆
Hello Robin, Thank you for sharing your delightful experience at Holiday Inn Express PHOENIX AIRPORT. Your lovely feedback reinforces our commitment to providing exceptional guest experiences. It's pleasing to hear that our complimentary breakfast met your expectations. We hope to have you with us again soon!

10/10 有夠讚

Craig

於 2024 年 4 月住了 1 晚
Benny C. 於 2024年5月13日回覆
Hello,Thank you for giving us a perfect rating and for recommending our hotel to other travelers. We look forward to seeing you again soon!

10/10 有夠讚

Ellen

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Friendly staff. Fantastic breakfast
於 2024 年 4 月住了 1 晚
Benito C. 於 2024年4月22日回覆
Hello, We appreciate your positive feedback about our hotel. We do take pride in catering to our guests’ needs the best way we can. We look forward to seeing you again soon.

10/10 有夠讚

Joan

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Near enough to airport. Great room set-up etc. Good breakfast. Nice desk people
於 2024 年 4 月住了 1 晚
Benito C. 於 2024年4月21日回覆
HELLO,Thank you so much for taking the time to post a review. We are so happy to hear that you had a pleasant stay over all, we look forward to seeing you again soon

10/10 有夠讚

Pablo

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Room great the only problem we stay in a room on the first floor the window shades didn't close all the way they were broken my wife was not Comfortable can't lived lights on you can see in the room fro the out side
於 2024 年 4 月住了 1 晚
Benito C. 於 2024年4月22日回覆
Hello Mr.Osuna,Thank you so much for taking the time to post a review and letting us know about the broken shade. We are so happy to hear that you had a pleasant stay overall and look forward to seeing you again soon!

8/10 不錯哦

David，Kitchener

團體旅遊, 家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Proximity to the airport and great breakfast options
於 2024 年 4 月住了 1 晚
Benito C. 於 2024年4月21日回覆
hello, Thank you so much for taking the time to post a review. We are so happy to hear that you had a pleasant stay over all, we look forward to seeing you again soon!

8/10 不錯哦

Joe，Somerton

喜歡：整潔度、員工素質和住宿環境和硬體
A great place to stay
於 2024 年 4 月住了 1 晚
Benito C. 於 2024年4月21日回覆
Hello,We appreciate your positive feedback about our hotel. We do take pride in catering to our guests’ needs the best way we can. We look forward to seeing you again soon.

10/10 有夠讚

Thomas

於 2024 年 4 月住了 1 晚
Benito C. 於 2024年5月10日回覆
Hello,Thank you for giving us a perfect rating and for recommending our hotel to other travelers. We look forward to seeing you again soon!

10/10 有夠讚

Jamie David

商務旅客
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
My stay here was good. Breakfast was good. No issues with the rooms. Only problem I had is what I was told was “quite time” wasn’t until 10pm. During my stay, there were a lot of people who decided to become rowdy and loud at the pool area around the time normal people go to bed, especially those who were there on business. I asked the front desk if there was anything they could do about it to which they said not really because it wasn’t quiet time. Recommend lowering quite time to 9 PM and have staff keep the guests at a moderate noise level whilst outside. Nothing disrupts your sleep more than being on the second floor and it’s sounding like people are right outside the window, screaming and hollering.
於 2024 年 4 月住了 4 晚
Benito C. 於 2024年4月18日回覆
Thank you so much for taking the time to post a review. We are so happy to hear that you had a pleasant stay over all. Thank you for letting us know about the loud noise around 9pm. Your feedback helps us do better. We will be looking into this issue. We look forward to seeing you again soon!

8/10 不錯哦

Ruthanne

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 1 晚
Benito C. 於 2024年4月19日回覆
Hello Ruthanne,Thank you so much for taking the time to post a review. We are so happy to hear that you had a pleasant stay over all, we look forward to seeing you again soon!

10/10 有夠讚

Deanna

於 2024 年 4 月住了 1 晚
Benito C. 於 2024年5月7日回覆
Hello,Thank you for giving us a perfect rating and for recommending our hotel to other travelers. We look forward to seeing you again soon!

4/10 不太好

Jesse

不喜歡：員工素質和住宿環境和硬體
Very thin walls. We had to be awake at 3 AM and the teenage cheer leaders there for comp were awake and screaming at the pool and thru the hallway until 2 AM. Hotel staff said nothing to them
於 2024 年 4 月住了 1 晚
Sporter 於 2024年4月15日回覆
Thank you for sharing your comments. Sincere apologies for the inconveniences you encountered during your stay. We will do our best to remedy this issue promptly. We are hoping to deliver a better experience next time. You may reach us anytime!

10/10 有夠讚

Fernando

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Todo bien
於 2024 年 4 月住了 1 晚
Benito C. 於 2024年4月14日回覆
Hello Fernando,Thank you so much for taking the time to post a review. We are so happy to hear that you had a pleasant stay over all, we look forward to seeing you again soon!

8/10 不錯哦

Micah

喜歡：整潔度、員工素質和住宿環境和硬體
We arrived leas than a hour before check-in but they wouldn’t give us a room “because you booked on Expedia.” We sat in the lobby and waited for a room that was obviously ready, so that was a bummer and our only issue on this visit. The hotel/room itself was as expected. We will likely book directly with the hotel from now on, to avoid this issue in the future.
於 2024 年 4 月住了 1 晚
Benito C. 於 2024年4月11日回覆
Good Morning Micah, Thank you for taking your time and reviewing our hotel. Check in time is 3pm as listed on your booking. Any check in before 3pm is reserved for our IHG members. Im happy to hear the wait didn't distract you from your enjoyment of our hotel. Your lovely feedback reinforces our commitment to providing exceptional guest experiences. We hope you will stay with us again in the near future!

10/10 有夠讚

Jessica

團體旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The airport shuttle is a life saver!
於 2024 年 4 月住了 1 晚
Sporter 於 2024年4月9日回覆
Thank you so much for taking the time to post a review. We are so happy to hear that you had a pleasant stay over all, we look forward to seeing you again soon!

10/10 有夠讚

Wayne

於 2024 年 4 月住了 1 晚
Benito C. 於 2024年4月28日回覆
Hello Wayne,Thank you so much for taking the time to post a review. We are so happy to hear that you had a pleasant stay over all, we look forward to seeing you again soon!

6/10 一般般

Anthony

喜歡：整潔度和住宿環境和硬體
於 2024 年 4 月住了 1 晚
Benito C. 於 2024年4月8日回覆
Hello Anthony,Thank you for taking the time to rating us. I would like to extend my apologies that your recent stay did not meet your expectations. It is important to us that every guest had an enjoyable and comfortable stay. We would love to know why, so that we can deliver a better experience next time. You may reach us anytime!

8/10 不錯哦

Steven

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Quiet, clean, and convenient to the airport for our early morning flight.
於 2024 年 4 月住了 1 晚
Benito C. 於 2024年4月7日回覆
Hello Steven, Thank you so much for taking the time to post a review. We are so happy to hear that you had a pleasant stay over all, we look forward to seeing you again soon!

6/10 一般般

Lisa

家庭旅遊
喜歡：員工素質
不喜歡：設施服務和住宿環境和硬體
I was charged more than the total Expedia quoted me. Total was supposed to be $276.98, they charged $318.53 on my VISA. Property is very dated. Also our flight was very early so we couldn't have the breakfast. Being an airport hotel, they should start at 4 or 5 AM for early travelers, or at least have a bag breakfast available. Also, very noisy motorcycles vrooming outside for at least 2 hours during the night.
於 2024 年 4 月住了 1 晚
Benito C. 於 2024年4月7日回覆
Hello Lisa, hank you for taking the time to rating us. I would like to extend my apologies that your recent stay did not meet your expectations. Regarding your bill however the extra amount was only for incidentals and was released when you checked out. Your finalized charge was 276.98 as stated in your review. Im sorry our breakfast was unavailable at the time of your departure we will look into this and we will strive to do better. We hope you can give us another chance to prove your unsatisfactory stay was an exception.

6/10 一般般

Jennifer

喜歡：整潔度和員工素質
於 2024 年 4 月住了 1 晚
Benito C. 於 2024年4月4日回覆
Hello Jennifer, Thank you for taking the time to rating us. I would like to extend my apologies that your recent stay did not meet your expectations. It is important to us that every guest had an enjoyable and comfortable stay. We would love to know why, so that we can deliver a better experience next time. You may reach us anytime!