We loved staying here! Beautiful property with great amenities and friendly and courteous staff.
Jennifer
於 2025 年 7 月住了 1 晚
10/10 有夠讚
April
家庭旅遊, 親子旅遊
2025 年 7 月 22 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
This was a great spot to spend a few days with the family. The kids loved the resort, pool, lazy, river, and waterslide! The resort was family friendly, and we will definitely visit again.
The only downside was that we had to walk farther than normal to get to the restaurant and there was no breakfast buffet. Additionally, our room did not have a microwave. It made feeding children a little more complex. The carpet in their room was stained and dirty. Probably because they allow pets. I did not want my kids even sitting on the floor. Everything else was clean and enjoyable!
April
於 2025 年 7 月住了 4 晚
4/10 不太好
PANAGIOTA,Massapequa Pk
家庭旅遊
2025 年 7 月 22 日
不喜歡:整潔度、設施服務和住宿環境和硬體
unfortunately, as much as we were looking forward to staying at this property we ended up not being happy. Let's start with check in. It was great that our room was ready as soon as we arrived and were able to check in early but we were not given any direction or information about the property at all. We had no idea where we could get food, directions to the pool and amenities.
We got to the room and it was spacious but a bit dark and dingy. There was a distinct smell coming from the carpeting as well.
The air conditioning in the room would not cool the room under 74* in the main area and the bedroom had one tiny vent so it was HOT. I did mention it to the front desk and they offered to send maintenance to check it out but i didn't want to be stuck in a room where work was being done. We decided to suffer through the hot nights.
We were never notified about construction being done on the property and bc of that work we didn't have access to the 2nd pool.
Finally the elevator was a little temperamental. On occasion we stood in it waiting for it to start and it didn't so we would get out and use the stairs. The stairs were outside leading to the main pool area. They were cracked and broken so you had to be careful how you stepped to make sure that the broken tile didn't lift, causing a fall.
PANAGIOTA
於 2025 年 7 月住了 4 晚
10/10 有夠讚
Jackelyn
團體旅遊
2025 年 7 月 22 日
喜歡:員工素質、設施服務和住宿環境和硬體
The pools were really nice for adults and kids.
Jackelyn
於 2025 年 7 月住了 1 晚
2/10 很糟糕
Felicia
家庭旅遊
2025 年 7 月 22 日
不喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Let’s just say I could have booked at the motel 6 and it probably would have been better. This hotel is disgusting. The floors were extremely dirty with black stains all over. Missing cabinet doors. Vents were full of dust. Front desk wasn’t nice. Pictures on the website are very deceiving. The ac stopped working the last night. The elevator didn’t work for two days. Next time I’ll book elsewhere
Felicia
於 2025 年 7 月住了 4 晚
6/10 一般般
Angelique
2025 年 7 月 21 日
喜歡:整潔度和員工素質
Check in isn’t until 4pm and pool services like the bar and slide closed at 6pm and water park closes early. Doesn’t feel like enough time for the price. You’re trio feels rushed.
Angelique
於 2025 年 7 月住了 1 晚
2/10 很糟糕
Catherine M
家庭旅遊
2025 年 7 月 21 日
不喜歡:員工素質和住宿環境和硬體
I didn’t like how I had adjoining rooms and I left my connecting door open and house service entered my room with out me being checked out yet and locked the connecting door with a young family member sleeping in the bed by herself!! How safe is this situation? What if something happened to her and her family couldn’t get to her because one of the connecting doors was locked by the staff? There was a reason I left my side unlocked, I don’t understand why they needed to shut it. I called the hotel and they said they would call me back, still haven’t heard back. They also need to get more floats for the lazy river, we couldn’t even get any because people were holding them at this chairs!
Catherine M
於 2025 年 7 月住了 2 晚
2/10 很糟糕
Melissa,Lake Elsinore
情侶出遊, 團體旅遊, 家庭旅遊, 親子旅遊
2025 年 7 月 20 日
不喜歡:整潔度和設施服務
Front door lock hanging off the wall
Shower leaking all night
AC controls hanging 1/2 on the wall
Bedroom tv broken and crooked
Data lines running the hallway
Tractors and dirt lot outside our windows.
Carpet
Data lines lining the hallways
Entire facility and property under construction. Pure false advertising.Total joke. We had 12 rooms and 25 people. All left the same day they checked in.
Melissa
於 2025 年 7 月住了 3 晚
8/10 不錯哦
Jeanne
家庭旅遊, 親子旅遊
2025 年 7 月 20 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The rooms are large and spacious, the staff was super friendly. The bathroom in the room is small like almost have to be on the toilet to shut the door. For some reason the bar at the pool wasn't open even though it's a weekend in July. This location doesn't have free breakfast which was a bummer, and if you go to the water park in the afternoon they might be out of towels also the water park did not have enough tubes for the lazy river but it was fun and definitely great for the whole day.
Jeanne
於 2025 年 7 月住了 2 晚
4/10 不太好
Mary Jean
家庭旅遊
2025 年 7 月 20 日
不喜歡:整潔度和住宿環境和硬體
no shampoo, lock difficult to lock, badly stained carpet
Mary Jean
於 2025 年 7 月住了 1 晚
8/10 不錯哦
Amanda
親子旅遊
2025 年 7 月 19 日
喜歡:整潔度和員工素質
A little rundown but good for overnight. My kids enjoyed the pool
Amanda
於 2025 年 7 月住了 1 晚
4/10 不太好
Nilufar
親子旅遊
2025 年 7 月 19 日
喜歡:員工素質和住宿環境和硬體
不喜歡:整潔度和設施服務
Property itself was wonderful, great pool and staff was super kind. The room was horrible though. Beds were rock hard to the point that my sides felt bruised when waking up in the morning. Water in the showers was unpredictable and would go from super cold to scorching hot (super unsafe with kids showering) and the room overall seemed dirty and unkept. Very outdated rooms yet the property was well maintained and looked new. Won’t return to this Hilton- it definitely didn’t hold up the Hilton reputation for comfort and modern style. Rooms looked like a Ramada Inn. Disappointing.
Nilufar
於 2025 年 7 月住了 4 晚
2/10 很糟糕
Evelyn
2025 年 7 月 19 日
不喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The “resort” was horrible. Lots of areas closed due to construction. The rooms were dirty and old. They are in desperate need of an updated. Very little parking, we found a place 5 minutes away in an area with little lighting.
Evelyn
於 2025 年 7 月住了 5 晚
10/10 有夠讚
Norman,Centralia
家庭旅遊
2025 年 7 月 18 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
I've stayed here several times with family and friends, and it never disappoints. The hotel itself is older, but there's something charming about it. The lazy river and water slide are the best on hot days! Can't wait to return!
Norman
於 2025 年 7 月住了 4 晚
6/10 一般般
laurie
2025 年 7 月 17 日
不喜歡:整潔度和住宿環境和硬體
The room was dirty they were doing construction on site They charge extra each day for amenities without telling you
laurie
於 2025 年 7 月住了 2 晚
8/10 不錯哦
Terence
家庭旅遊
2025 年 7 月 17 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Hotel had a snack/drink to purchase area which was nice. Pool side waitstaff was awesome at the water park area. Main spaces of hotel were kept up nice. The carpet area of our room was gross- needed serious cleaning or even better removed. Sofa sleeper mattress was awful - could feel every spring. The mattress on the bed was great though.
Terence
於 2025 年 7 月住了 2 晚
10/10 有夠讚
Shanteria
2025 年 7 月 16 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Really love it!
Shanteria
於 2025 年 7 月住了 1 晚
2/10 很糟糕
Debbie
團體旅遊
2025 年 7 月 15 日
不喜歡:整潔度、設施服務和住宿環境和硬體
Room was mediocre - clean but worn. amenities were closed. Air Conditioner was inadequate to cool the room comfortably (and the afternoon sun beats on the metal door, making it too hot to touch)
Debbie
於 2025 年 7 月住了 4 晚
10/10 有夠讚
Alexandra
家庭旅遊, 親子旅遊
2025 年 7 月 14 日
喜歡:整潔度、設施服務和住宿環境和硬體
Phoenix resort is a great place fir a staycation, great waterpark, nice staff, accommodating for extra fluffy parents and special needs guests, even has a chair to help with wheelchair transfers. We will be back next month again. Thanks so much. Oh please try for more shade lol our Arizona sun is harsh lol.
Alexandra
於 2025 年 7 月住了 1 晚
10/10 有夠讚
Shanteria
2025 年 7 月 14 日
喜歡:整潔度、員工素質和住宿環境和硬體
Everything was great!
Shanteria
於 2025 年 7 月住了 1 晚
6/10 一般般
Francisco
家庭旅遊
2025 年 7 月 14 日
不喜歡:住宿環境和硬體
Carpet in room was old and dingy. Needs an upgrade. Only half of the room air conditioning was working very hot and uncomfortable
Francisco
於 2025 年 7 月住了 2 晚
4/10 不太好
Ethan
親子旅遊
2025 年 7 月 13 日
不喜歡:整潔度和住宿環境和硬體
We really enjoyed the water park. The hotel room was absolutely disgusting! The carpet was so bad that we had to wear shoes inside the whole time! It literally looked like a murder scene happened in our room. I took pictures and videos of the room because we were so grossed out. Everyone we met at the water park had the same complaint. Save your money and go somewhere else!!
Ethan
於 2025 年 6 月住了 2 晚
6/10 一般般
Deanna
親子旅遊
2025 年 7 月 13 日
喜歡:整潔度和員工素質
The staff was very helpful. The room was clean and the bed was comfortable. We did have issues with the hot water working then not working depending on the time of day. Also i was sad that the big waterfall at the pool wasnt work for our stay, we also hard a hard time getting tubes for lazy river. Was still a great weekend getaway