頂樓露台

Capri by Fraser, Phnom Penh的評分

4 out of 5
Capri by Fraser, Phnom Penh
26, Street 228 corner 55, Chaktomuch, Daun Penh, Phnom Penh, Phnom Penh

評論

9.4

好極了

10 分,有夠讚;51 則評論中有 35 則" "
8 分,不錯哦;51 則評論中有 16 則" "
6 分,一般般;51 則評論中有 0 則" "
4 分,不太好;51 則評論中有 0 則" "
2 分,很糟糕;51 則評論中有 0 則" "

9.6/10

整潔度

9.6/10

員工素質

8.6/10

設施服務

9.6/10

住宿環境和硬體

9.4/10

環保程度

評論

8/10 不錯哦

Yuen Ling Ivy

商務旅客
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
整潔
房間十分整潔,服務也很好,只是酒店附近欠缺食肆, 不太方便
於 2024 年 1 月住了 3 晚
Kol 於 2024年1月29日回覆
Dear Yuen,Thank you for your review of your recent stay at Capri by Fraser Phnom Penh. We appreciate your positive comments about our clean rooms and good service. Thank you for choosing to stay with us, and we hope to welcome you back in the future.Best regards,Koy KolRoom Division Manager

10/10 有夠讚

Kim Ho

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
A good hotel for business and personal travel
The location of the hotel is good. It has a nice restaurant on 14/F which serves tasty food and shows a spectacular view. The lobby area is also spacious. Hotel staff are friendly in general.
於 2023 年 9 月住了 4 晚
Kol 於 2023年10月30日回覆
Dear Kim Ho,Thank you for taking the time to share your wonderful review of Capri by Fraser with us. We are thrilled to hear that you had a great time during your stay with us.If there is anything we can do to make your future stay even more enjoyable, please do not hesitate to let me know. We are always here to assist you in any way possible.Thank you again for choosing Capri by Fraser for your stay. We look forward to welcoming you back soon.Warm regards,Koy KolRoom Division Manager

10/10 有夠讚

chiusen

商務旅客
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
非常滿意
住在高樓層景色非常漂亮 ,服務人員親切 ,餐廳的飲食也很棒 ,值得 下次再來, 因有武漢疫情的關係 ,健身房沒開是唯一遺憾
於 2020 年 6 月住了 2 晚
Maneth 於 2020年9月17日回覆
Dear Mr. Chiusen, Greeting from Lyve Inc Hotel! Thank you for choosing us for your stayed in Phnom Penh! We really appreciated with your valuable time for rating us here. Moreover, our gym and Jacuzzi right now are open as normal. We are hopefully to see you in the next future again. Best regards, Ms. YOUEN Maneth Lyve Inc Hotel

10/10 有夠讚

Pui Yee

家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
The best hotel
Wonderful hotel, service, room is clean. Excellant.
於 2020 年 7 月住了 1 晚
Maneth 於 2020年7月18日回覆
Dear Pui Yee, Greeting from Lyve Inc Hotel! Thank you for choosing us for your stayed in Phnom Penh! We really appreciated with your valuable time for rating us here. We are hopefully to see you in the next future again. Best regards, Ms. YOUEN Maneth Lyve Inc Hotel

10/10 有夠讚

yuchih

家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2020 年 5 月住了 1 晚
Tola THOEUN 於 2020年6月4日回覆
Dear YuChih, Thank you so much for this perfect rating you shared today. I am so delighted to hear you had an amazing stay with us. Look forward to welcoming you back again soon.

10/10 有夠讚

Ryu

家庭旅遊
喜歡:設施服務
とてもサービスが親切
於 2024 年 5 月住了 4 晚

10/10 有夠讚

Feng

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Well balanced hotel. Great breakfast.
於 2024 年 1 月住了 4 晚
Kol 於 2024年2月28日回覆
Dear Feng,Thank you for taking the time to leave us a review. We are so glad to hear that you enjoyed your stay and breakfast with us. Our team works hard to provide a balanced and comfortable experience for all of our guests. We hope to welcome you back again soon!Best regards Koy KolRoom Division Manager

10/10 有夠讚

Katie

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Four star hotel // five star service and facilitie
Amazing hotel with free breakfast and great staff in the middle of Phnom phenh. We were greeted with a welcome drink and shown our rooms immediately; hot tub on the roof was a nice perk and they have a great restaurant and free breakfast.
於 2024 年 1 月住了 2 晚
Kol 於 2024年1月29日回覆
Dear Katie,Thank you for your amazing review of Capri by Fraser Phnom Penh! We are thrilled that you enjoyed our free breakfast, great staff, and rooftop hot tub. We hope to welcome you back soon.Best regards,Koy KolRoom Division Manager

10/10 有夠讚

Bun

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
於 2024 年 1 月住了 5 晚
Kol 於 2024年1月23日回覆
Dear Bun,Thank you so much for your time giving us 5/5 rating on Expedia.We are so glad to know that you had a great time with us here at Capri by Fraser Phnom Penh.We are very much looking forward to welcoming you back again in the near future.Best regardsKoy KolRoom Division Manager

10/10 有夠讚

真實旅客

商務旅客
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
추천드립니다.
청결하고 아주 만족하게 지내다가 갑니다.
於 2024 年 1 月住了 10 晚
Kol 於 2024年1月23日回覆
Dear Guest,Thank you for taking the time to provide feedback on your recent stay with us. We are thrilled to hear that you found our property to be clean and that you were very satisfied with your experience.Maintaining a high level of cleanliness is a top priority for us, and we appreciate your recognition of our efforts.Thank you once again for choosing to stay with us. We look forward to welcoming you back in the future!Best regardsKoy KolRoom Division Manager

10/10 有夠讚

Kuan Hoe,Petaling Jaya

情侶出遊
喜歡:整潔度、員工素質和住宿環境和硬體
Special mention to front desk staff: Pattya. He made my stay really memorable with the impeccapable service. He even gave us travel tips for safety and even recommendeded some of his local favourites. I normally dont leave reviews but this time I just had to specially mention him. Its people like him that makes a hotel a home away from home. Thank you Pattya!
於 2024 年 1 月住了 2 晚
Kol 於 2024年1月22日回覆
Dear Mr. Kuan,Thank you for taking the time to share your feedback and for specifically mentioning our front desk staff member, Pattya. We truly appreciate your kind words about his impeccable service and the efforts he made to ensure your stay was memorable.Your recognition and appreciation mean a lot to us, and we will make sure to pass on your compliments to Pattya. We believe that it's exceptional individuals like him who truly make our hotel a home away from home for our guests.Once again, thank you for choosing to stay with us, and we look forward to welcoming you back in the future.Best regards,Koy Kol Room Division Manager

10/10 有夠讚

John

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
A great team at this hotel - always ready to help make the stay a pleasant one
於 2024 年 1 月住了 2 晚
Kol 於 2024年1月22日回覆
Dear John,Thank you for your positive review about your recent stay at Capri by Fraser Phnom Penh! We're thrilled to hear that our team went above and beyond to ensure you had a pleasant stay. Providing exceptional service is one of our top priorities, and it's always rewarding to receive feedback like yours. We appreciate your compliment and hope to have the opportunity to welcome you back in the future.Best regardsKoy KolRoom Division Manager

8/10 不錯哦

ITO

於 2024 年 1 月住了 2 晚
Kol 於 2024年2月28日回覆
Dear Ito,Thank you for taking the time to leave us a review. We are delighted to hear that you enjoyed your stay with us and that our services met your expectations. We truly appreciate your feedback and hope to welcome you back again in the future.Best RegardsKoy KolRoom Division Manager

10/10 有夠讚

Sunghee

團體旅遊, 家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
감사했어요
매우 친절한 스텝 특히 슈퍼바이저가 강압적인 툭툭 드라이버때문에 겁이난 나이든 세명의 일행을 도와주어 감동. 놎은 체크아웃, 청결함. 세심함 또방문 할것입니다
於 2023 年 12 月住了 2 晚
Kol 於 2024年1月22日回覆
Dear Songhee,Thank you very much for your time sharing your review on expedia! We are glad to hear that our staff are very friendly and helped you and your companions despite a busy traffic. We are thrilled that you were impressed by our attention to detail and hospitality. We also appreciate your compliments regarding the checkout process and cleanliness. Your intention to visit us again in the future is truly appreciated, and we will make sure to provide you with an exceptional experience once again. Best regardsKoy KolRoom Division Manager

10/10 有夠讚

真實旅客

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 12 月住了 2 晚
Kol 於 2024年1月29日回覆
Dear Guest,Thank you for your review of your recent stay at Capri by Fraser Phnom Penh. We appreciate your positive comments about our clean rooms and good service. Thank you for choosing to stay with us, and we hope to welcome you back in the future.Best regards,Koy KolRoom Division Manager

10/10 有夠讚

Seng Giap Joshua

商務旅客
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
於 2023 年 12 月住了 3 晚
Kol 於 2024年1月29日回覆
Dear Giap,Thank you for your review of your recent stay at Capri by Fraser Phnom Penh. We appreciated your compliment, and we hope to welcome you back in the future.Best regards,Koy KolRoom Division Manager

8/10 不錯哦

OKRAN

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 11 月住了 4 晚

10/10 有夠讚

William

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The staff was amazing from the front desk to the doorman. The street food across the street is great and a good value. It is only a short walk to the royal palace and river front.
Kol 於 2024年2月28日回覆
Dear William,Thank you for taking the time to leave us a review. We are delighted to hear that you enjoyed your stay with us and that our services met your expectations. We are committed to providing our guests with the best possible experience, and we are glad that we were able to make your visit a memorable one.We truly appreciate your feedback and hope to welcome you back again in the future.Best regards, Koy KolRoom Division Manager

8/10 不錯哦

Srinivas

團體旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Good
於 2023 年 11 月住了 1 晚

8/10 不錯哦

William

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The staff was amazing the hotel was nice. The area was undeveloped, but the street food was great.
於 2023 年 11 月住了 3 晚

10/10 有夠讚

Ker

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Excellent Stay
Very pleasant stay in the heart of Phnom Penh. Very easy to get around the city. I stayed in the one-bedroom and it was very comfortable and quiet. Looking forward to staying here again.
於 2023 年 10 月住了 4 晚
Kol 於 2023年11月10日回覆
Dear Ker, Thank you for sharing your positive experience at Capri by Fraser Phnom Penh. We are delighted to hear that you enjoyed your stay in our one-bedroom and found it comfortable and quiet. We look forward to welcoming you back soon.Best regards,Koy KolRoom Division Manager

10/10 有夠讚

Yoke Mooi

商務旅客
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Clean and New
Overall stay was very pleasant. Clean and nice place to sta. easy to go around. Staffs are friendly and helpful.
於 2023 年 10 月住了 2 晚
Kol 於 2023年10月30日回覆
Dear Yoke Mooi,Thank you for taking the time to leave a review of your recent stay with us. We're delighted to hear that you had an amazing time with us.We appreciate your feedback and look forward to welcoming you back in the future.Best regardsKoy KolRoom Division Manager

8/10 不錯哦

Renato

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The Hotel is very well staffed and the people were very helpful and kind. The rooms are wonderful with a beautiful view. We enjoyed the breakfast very much. We would definitely stay again.
於 2023 年 10 月住了 1 晚
Kol 於 2023年10月30日回覆
Dear Renato,Thank you for taking the time to share your wonderful review of Capri by Fraser with us. We are thrilled to hear that enjoy the view from your room and having the most amazing time during your stay with us.Thank you again for choosing Capri by Fraser for your stay. We look forward to welcoming you back soon.Warm regards,Koy KolRoom Division Manager

10/10 有夠讚

CHUN HOE

商務旅客
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
excellent stay
於 2023 年 9 月住了 2 晚
Kol 於 2023年11月6日回覆
Dear Chun Hoe,Thank you so much for taking your time sharing your feedback about your recent stay at Capri by Fraser Phnom Penh.We are so glad to hear that you enjoy your stay with us and we look forward to welcome you back here again in the near future.Best regardsKoy KolRoom Division Manager

10/10 有夠讚

Kentaro,Ota-ku

喜歡:整潔度、員工素質和住宿環境和硬體
於 2023 年 8 月住了 2 晚
Kol 於 2023年8月22日回覆
Dear Kentaro, Thanks to you for choosing to stay at Capri by Fraser. We are glad to hear that you had a memorable experience during your stay with us. Thank you again for choosing Capri by Fraser as your destination of choice, we look forward to welcoming you back in the future.Sincerely, KolRoom Division Manager

10/10 有夠讚

seo

團體旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Clean and comfortable!
於 2023 年 8 月住了 3 晚
Kol 於 2023年8月22日回覆
Dear Seo, Thanks to you for choosing to stay at Capri by Fraser. We are glad to hear that you had a memorable experience during your stay with us. Thank you again for choosing Capri by Fraser as your destination of choice, we look forward to welcoming you back in the future.Sincerely, KolRoom Division Manager

10/10 有夠讚

David

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 7 月住了 3 晚
Kol 於 2023年8月22日回覆
Dear David, Thanks to you for choosing to stay at Capri by Fraser. We are glad to hear that you had a memorable experience during your stay with us. Thank you again for choosing Capri by Fraser as your destination of choice, we look forward to welcoming you back in the future.Sincerely, KolRoom Division Manager

10/10 有夠讚

Michael

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Phenomenal Addition to Phnom Penh
A new Capri (by Fraser) franchise in Phnom Penh, only 2 months old as of the date of review (mid-June ‘23). Given that it is new, occupancy was a bit light so I was given a room upgrade from a Deluxe King to an Executive King without even asking; YMMV as occupancy rises, which given how nice the accommodations and location are, so anticipate will be soon. A decent little breakfast was included in my rate, which was quite low for what was provided. I travel frequently for work across Asia and while this was a trip on my own Dime, I can safely say this was the best “value proposition” I’ve seen in terms of rate vs what is provided. Super cold A/C (I usually set to 18c as they never work, here I could set to 24c and get true 24c), very comfy bed and linens, and UK comparable AC ports (I didn’t even notice this perk until my next Hotel). My only disappointment is that I pre-booked my next 3 nights of accommodations (I generally change Hotels every night) as I would have just extended my stay here had I not. Hat tip to Kol, who is either the Night Manager or General Manager. Excellent customer service. Thank you, sir.
於 2023 年 6 月住了 1 晚
Kol 於 2023年6月19日回覆
Dear Mr. Michael,I would like to express my sincere gratitude to you for taking the time to write a positive review of our new Capri by Fraser in Phnom Penh. Your feedback is highly appreciated as we continuously strive to provide our guests with the best possible experiences.It is truly rewarding to know that you had a wonderful stay with us and that our services met your expectations. Thank you once again for choosing to stay with us and for sharing your valuable feedback. We look forward to welcoming you back soon.Best Regards,Kol KoyRoom Division Manager

8/10 不錯哦

Eddie

商務旅客
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Great Value Hotel
Wonderful small hotel in a very convenient location. And just across the road from a world’s 50 best restaurants , Cuisine Wat Damnart Phnom Penh. My only gripe is that the 28 sqm room was probably about 22sqm. Otherwise nearly perfect!
於 2023 年 6 月住了 3 晚
Kol 於 2023年6月16日回覆
Dear EddieThank you for choosing Capri by Fraser as your accommodation of choice during your recent visit to Phnom Penh. We are thrilled to hear that you enjoyed your stay with us, and that our central location was convenient for you.We appreciate your feedback regarding the size of the room you stayed in, and we apologize if it did not meet your expectations. Our team always strives to provide our guests with a comfortable and enjoyable experience, and we take all feedback seriously to continuously improve our services.We are delighted that you also enjoyed the nearby restaurant, Cuisine Wat Damnak, which we agree is a great dining destination in the area.Thank you for your kind words and we hope to welcome you back on your next visit to Phnom Penh.Best regards,Kol KoyRoom Division Manager

10/10 有夠讚

Sorattaknak

喜歡:整潔度、員工素質和住宿環境和硬體
Yes

8/10 不錯哦

Rade

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
於 2022 年 1 月住了 1 晚

10/10 有夠讚

Soheng

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Very clean and up-to-date hotel
於 2022 年 1 月住了 1 晚

10/10 有夠讚

真實旅客

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Love it
Everything is great, staff is friendly, the room is very comfortable and quiet
於 2021 年 12 月住了 2 晚

8/10 不錯哦

SUNG WOON

於 2021 年 11 月住了 3 晚

10/10 有夠讚

Lim

商務旅客
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2021 年 9 月住了 1 晚

8/10 不錯哦

Danny

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Classy and quiet
Very nice and clean. It was a short stay so did not get a chance to explore the hotel. Quiet and had a great sleep.
於 2020 年 12 月住了 1 晚
Tola THOEUN 於 2020年12月18日回覆
Dear Danny, Thank you very much for staying with us and share your experience here. It is so nice for having you and hearing how wonderful your stay was and particularly you had a great sleep. Please do come back and stay with us longer next time. Best regards,

10/10 有夠讚

Chanrasmey

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Love the stay
於 2020 年 12 月住了 2 晚
Tola THOEUN 於 2020年12月18日回覆
Dear Mr. Rasmey, Once again, thank you very much for a wonderful rating and review about us. You truly made our day with your great compliments. We look forward to welcoming you back again soon.

10/10 有夠讚

Chanrasmey

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Great hotel
The service was amazing.i would definitely recommend this hotel.employees was very nice and helpful.
於 2020 年 12 月住了 1 晚
Tola THOEUN 於 2020年12月17日回覆
Dear Mr. Rasmey, Thank you very much for your kind rating and nice words about us. We are so grateful for having you and your wife. Once again, Happy Anniversary! Kind regards,

8/10 不錯哦

Willem,Wuxi

喜歡:員工素質和設施服務
Great design. Surrounded by great restaurants and bar. But there should be a sofa at the foot of the bed, possibly with a small table. There is more than enough space. There is no comfortable way to watch TV now, it is too far if you lie on the bed. There is o comfortable place to sit and read either. A ten dollar scale would be nice too.
於 2020 年 12 月住了 6 晚
Tola THOEUN 於 2020年12月8日回覆
Dear Mr. Burgers, Thank you very much for your one week stay at Lyve Inc Hotel. I could understand how you feel with the situation where you spend most of your time in your room during this period. I wish I could hear this from you during you were here so that we could offer a free upgrade for you to an Executive room where the facility you mentioned is available. I am sorry we couldn't do enough to make your stay a comfortable one. If you wish to come back and stay with us, do let me know. I will make sure to take care of your stay. Kind regards,

10/10 有夠讚

真實旅客

於 2020 年 11 月住了 1 晚
Maneth 於 2020年12月2日回覆
Dear our valued guest, Greeting from Lyve Inc Hotel! Thank you for choosing us for your stayed in Phnom Penh! We really appreciated with your valuable time for rating us here. Moreover, we will improve our service to be better and we are hopefully to see you in the next future again. Best regards, Ms. YOUEN Maneth Lyve Inc Hotel

10/10 有夠讚

真實旅客

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
於 2020 年 10 月住了 1 晚
Tola THOEUN 於 2020年10月17日回覆
Dear valued guest, Thank you very much for your perfect rating. It would be even more appreciated if you could share your detailed experience to other travelers. Look forward to welcoming you back again soon. Best regards, Lyve Inc Management

10/10 有夠讚

JAESEUNG

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
숙소자체가 너무 깨끗함 벙깽콩 한인식당들까지 툭툭이로 10분안에 전체 다 갈수 있음 워치도 좋음 하지만 16층에 있는 헬스장 옆 스파 관리는 해야할것 같음 빠른 체크인 빠른 체크아웃
於 2020 年 8 月住了 1 晚
Maneth 於 2020年8月30日回覆
Dear Mr. JAESEUNG, Greeting from Lyve Inc Hotel! Thank you for choosing us for your stayed in Phnom Penh! We really appreciated with your valuable time for rating us here. Moreover, we will improve our service to be better and we are hopefully to see you in the next future again. Best regards, Ms. YOUEN Maneth Lyve Inc Hotel

8/10 不錯哦

Scott

商務旅客
喜歡:整潔度、員工素質和住宿環境和硬體
There are 2 LYVE hotels... I actually thought I was checking into one and I had stayed at previously and was disappointed because this one room is half size.. Jacuzzi in gym are open which is better than the other Hotel however there is no opening window or balcony in this room no fresh air
於 2020 年 8 月住了 1 晚
Tola THOEUN 於 2020年8月8日回覆
Dear Scott, Thank you for your kind support both of our properties. I appreciate your kind rating and valued feedback. I agree with you that both properties. Thank you once again to extend two more nights with us. I wish you a pleasant stay and especially a free upgrade room for your convenience. Kind regards,

8/10 不錯哦

KAWABATA

商務旅客
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2020 年 7 月住了 2 晚
Tola THOEUN 於 2020年7月21日回覆
Dear Mr. Kawabata, Thank you very much for your kind rating. Please feel free to share your experience with us so that we can improve our quality of service. Kind regards,

8/10 不錯哦

yoo

商務旅客
喜歡:整潔度、員工素質和客房舒適度
於 2020 年 6 月住了 1 晚
Tola THOEUN 於 2020年7月13日回覆
Dear Yoo, Thank you very much for your stay with us earlier. I appreciate you take your time rating us and please feel free to contact us if you had any specific comment about your stay. Look forward to welcoming you back again soon. Kind regards,

8/10 不錯哦

yoo

商務旅客
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
후기
깨끗함 호텔에 조명을 안키는데 이해못함 너무 어두움 에어콘이 약함
於 2020 年 6 月住了 7 晚

8/10 不錯哦

YOSHIHISA

商務旅客
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2020 年 6 月住了 2 晚
Tola THOEUN 於 2020年6月25日回覆
Dear Mr. Okada, Thank you very much for your kind rating. I appreciate you take your time to share this to other travelers. We look forward to welcoming you back again soon. Kind regards,