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Reviews of Hotel Castilla Real

3.5 out of 5
Hotel Castilla Real
Calle 15 Nº 12b -15, Pereira, Risaralda

Reviews

9.4

Exceptional

Rating 10 - Excellent. 73 out of 102 reviews" "
Rating 8 - Good. 25 out of 102 reviews" "
Rating 6 - Okay. 3 out of 102 reviews" "
Rating 4 - Poor. 0 out of 102 reviews" "
Rating 2 - Terrible. 1 out of 102 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

FRANK

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The management (Jimmy) is extremely helpful and courteous. Excellent communication. The building interior is very pleasant and the breakfast area is comfortable. The housekeeping staff does an outstanding job and deserves appreciation. There is a small supermarket next door and an excellent Peruvian restaurant (Cardinal) around the corner. Probably as close to the airport as you want to be. The shuttle organized by the hotel was cost effective and on time.

10/10 Excellent

John, Aventura

Stayed 1 night in Dec 2023

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place, great staff. Highly recommended.
Stayed 1 night in Dec 2023

10/10 Excellent

Diana

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Very courteous staff
Stayed 1 night in Jul 2023

10/10 Excellent

Maykel, Fort Myers

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everyone was extremely kind, polite and professional. Jorge, Jimmy, Christian, Jackeline, Andrea, etc... We'll definitely be back in the future.... Thank you!!! Maykel & Roxana From Florida
Stayed 5 nights in Jun 2023

10/10 Excellent

leonard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Class hotel...very nice for romantic trist.
Nice, very classy hotel. Staff are classic...i felt special.
Stayed 2 nights in Jun 2023

10/10 Excellent

Pamela

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El hotel es muy lindo y la ubicación es muy buena. Cerca de muchos restaurantes y sitios de interés.
Stayed 1 night in Apr 2023

10/10 Excellent

jesus

10/10 Excellent

CLAUDIA

Stayed 1 night in Aug 2022

10/10 Excellent

Hernando

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a great stay. Hector and other staff will ensure you leave happy and they repeatedly express that to you. I needed a cappuccino but they do not have a espresso machine but Hector went a got it from a near by coffee shop for us a few times. Hotel is clean and they do your laundry if needed.
Stayed 3 nights in Jul 2022

10/10 Excellent

Hernando

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hector and other staff are very accommodating and polite. Hotel is beautiful, clean and bed comfy. You can walk on Circunbalar street and find nice restaurants, bars and malls.
Stayed 1 night in Jul 2022

10/10 Excellent

Neil

Stayed 2 nights in May 2022

10/10 Excellent

Luis Natareno

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2022

8/10 Good

Geert

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very kind and helpful. A hairdryer would have been nice
Stayed 8 nights in Dec 2021

6/10 Okay

Tracie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful old hotel with a bad neighbor
Really pretty, clean hotel with wonderful staff and a great breakfast. The location in the city is great too. Unfortunately there is a disco next door and they’re allowed to play music at full blast until 1-2am. It’s absolutely ludicrous that the city would allow that considering there are hotels all around that area. The staff is so nice and the room we had was really comfortable-until the music started just as we were trying to go to sleep around 10. Maybe the rooms towards the back of the hotel are quieter - we had one up front right next to the disco :-(
Stayed 1 night in Dec 2021

10/10 Excellent

Raul, MIAMI

Stayed 1 night in Oct 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice little hotel with a very nice traditional atmosphere inside. A few restaurants within walking distance
Stayed 1 night in Jun 2021

10/10 Excellent

Daniel

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
The hotel is extremely clean, the included breakfast was great, the staff and location were perfect! The room was also clean and comfortable and the shower had very strong water pressure.
Stayed 2 nights in Dec 2020
Response from Agradecimientos on 2021/2/9
Muchas gracias por dedicarnos parte de su tiempo al escribirnos. Para nuestra familia Castilla Real es un placer brindarle el mejor servicio. Esperamos nos visite nuevamente en una próxima ocasión , siempre será bienvenido. att : Gerencia

10/10 Excellent

zulay

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service
Stayed 4 nights in Dec 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2020

10/10 Excellent

Nancy, Port Charlotte

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is professionally run by caring staff. It is very clean and has a nice ambiance.
Stayed 1 night in Mar 2020

10/10 Excellent

Jerome, Hornell, NY

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staff were especially helpful and friendly. My Spanish is not great so I was happy to learn that the desk attendent could help us out by speaking English when necessary. There was no communication problem at all. The bar/restaurant was conven ient and we had a very high quality breakfast included in our room rate.
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveler

Stayed 4 nights in Feb 2020

10/10 Excellent

Virgu, Mexico

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente locación! Buenas camas y sabanas. El servicio muy bueno. Súper recomendado!!
Stayed 1 night in Feb 2020

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019
Response from gerencia general on 2019/8/8
Sr. Alex, agradecemos su calificación, siempre estamos dispuestos a recibir y servir a nuestros huéspedes de la mejor manera posible. Esperamos que nos eliga de nuevo a su regreso.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hidden gem of a hotel
What makes this hotel great is its staff. We were greeted with a smile by everyone we met, and they went out of their way to help us with whatever we needed, whether it was ordering a taxi, offering us coffee, or even loaning us towels for a day trip elsewhere. Breakfast was fantastic, with enough variety to keep us looking forward to it every day of our 6-night stay. I really liked the option of sitting on the patio in the morning while we enjoyed our coffee. The rooms were small, but clean and comfortable, and surprisingly quiet for the location. The wi-fi never let us down, which was important because we used it to organize our days with family in the area. I was worried that my inability to speak Spanish would be a problem, but Danny (who appears to work there 24/7) is completely bilingual and we had no trouble communicating with the rest of the staff either. This was not a shiny new highrise hotel, but it is a great little taste of Colombian hospitality. I'd certainly go back.
Stayed 6 nights in Apr 2019

10/10 Excellent

Val, Seattle, USA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From the minute we arrived in our taxi from the Pereira airport and were greeted at the door by Danny, we knew we were going to enjoy our stay at Hotel Castilla Real! Its in a great location, the rooms are a good size and well-appointed, the beds were comfortable. But best of all, the staff was very attentive to our entire group (especially Danny) and made us feel entirely at home. Its a great value and just an all-round great place to stay!
Stayed 1 night in Dec 2018
Response from General Manager on 2018/12/7
Dear guest, thank you for choosing us and we are glad that you have been able to live memorable experiences in our hotel, we are always ready to serve you with all our human resources, we hope your return very soon.

8/10 Good

Verified traveler

It has a wonderful location, comfortable accommodations, and friendly, efficient staff, especially Danny!
Stayed 1 night in Nov 2018
Response from General Manager on 2018/12/2
Dear guest, thank you for giving us the opportunity to serve you, our entire team is always willing to generate memorable experiences to our clients, from the reception department we thank you for your good comments towards Daniel. We look forward to your return soon to our hotel.

10/10 Excellent

Val, Seattle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a great little hotel in the heart of the city! Excellent location and some of the best service we've ever had anywhere! We were here with a group of 15 people, and each person was made to feel special. Great value, great staff, wonderful beds, awesome rain shower. Stay here if you get the chance!!!!
Stayed 1 night in Nov 2018
Response from General Manager on 2018/12/2
Dear Guest, thank you for giving us the opportunity to serve you, our entire team is always willing to generate memorable experiences for all our guests. We hope you can choose us upon your return in the city of Pereira.

10/10 Excellent

Lynn, Chicago

Liked: Staff & service
We arrived very late and the hotel staff was waiting for us....we were able to arrange airport service prior to arrival, made it very easy for us
Stayed 1 night in Nov 2018
Response from General Manager on 2018/12/2
Dear guest, thank you for giving us the opportunity to serve you, we are always willing to welcome you with open arms and serve you in the best way. We look forward to your return soon

10/10 Excellent

Rafael, New York

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent quality versus money
3 nights stay. Everything was OK. Hotel is close to shopping, bars and restaurant area. A little bit noise due traffic in the room, that can be easily fixed with double glass windows, but nothing major.
Stayed 3 nights in Jan 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Good condition
Friendly, comfortable, good breakfast, coffee not that good.

10/10 Excellent

Rufina, Saskatchewan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to everything
We were very impressed with the treatment we received from all the staff. Check in and check out were quick.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

billy, miami

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel close To everithing, great location.
Stay for the weekend for a business trip, great place with amazing rooms and facilities. With an excellent customer service

8/10 Good

Mario, Bogota (Colombia)

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pretty
The room is a few litle; I will like only a few larger the room.

8/10 Good

nick, usa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, modern hotel with helpful staff
The hotel was efficiently run. I was given a complimentary beer upon arrival, which helped the whole process. Blackout blinds and excellent bedding meant a good nights sleep. The hotel was tastefully decorated for Christmas.

10/10 Excellent

LOVE COLOMBIA, HOUSTON TX

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice small hotel with friendly staff
I've stayed here five times always great. Just a simple hotel in a good location near two malls and near the central business area with some night life but nothing crazy. The rooms have A/C but no elevator but only has 3 floors.

8/10 Good

Anthony, miami

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
home away from home..
Awesome...like always..

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Castilla Real Pereira
It was a great stay at this hotel

8/10 Good

Gary, Colombia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel
Perfect location, clean rooms.

10/10 Excellent

Chris, Miami

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly, comfortable, and accessible.
Great service, every staff member was friendly and committed to provide personalized service. I will stay again and again.

10/10 Excellent

luis alejandro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buen lugar y servicio.
Stayed 1 night in Mar 2024

10/10 Excellent

rosalba

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente servicio y bien ubicado
Muy buen servicio y muy cómodo. Ademas está bien ubicado: en una zona bonita y tranquila de Pereira, cerca a buenos restaurantes y centros comerciales.
Stayed 1 night in May 2023

10/10 Excellent

Sara

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right in the center of Pereira, close to our favorite shopping center. Very friendly staff, excellent porch with a view to have your breakfast. Small hotel but you feel very comfortable and at home, great breakfast! We will be back for sure!
Stayed 1 night in Apr 2023

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente servicio y muy recomendado
la estadia en este hotel siempre es muy buena, el desayuno es variado y delicioso, el servicio es excelente siempre estan dispuestos a ayudar y eso es muy bueno. super recomendado
Stayed 3 nights in Feb 2023

10/10 Excellent

John

Stayed 4 nights in Jan 2023

8/10 Good

Angela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Estuvo bien, agradable