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如家套房飯店的評分

2.5 out of 5
如家套房飯店
6550 Pensacola Boulevard, Pensacola, FL

評論

7.4

不錯哦

10 分，有夠讚；1001 則評論中有 378 則" "
8 分，不錯哦；1001 則評論中有 233 則" "
6 分，一般般；1001 則評論中有 141 則" "
4 分，不太好；1001 則評論中有 124 則" "
2 分，很糟糕；1001 則評論中有 125 則" "

7.4/10

整潔度

8.0/10

員工素質

7.2/10

設施服務

7.2/10

住宿環境和硬體

7.6/10

環保程度

評論

6/10 一般般

Ferteri，columbus

親子旅遊
喜歡：整潔度、員工素質和設施服務
Overall, decent place for the price. It seemed as if some people were living on the property. My mother-in-law got bit by something in the middle of the night as she was sleeping. She woke up because of the painful itching. The area was red and swollen. Did not see any bed bugs but it could have possibly been one.
於 2024 年 4 月住了 2 晚

4/10 不太好

hannah

When I went to book a room the person working reception had sold our room out to someone else
於 2024 年 4 月住了 1 晚

8/10 不錯哦

Hannah，Baton Rouge

家庭旅遊
喜歡：員工素質和住宿環境和硬體
Nice little place! Floors could have been cleaned better but all around it was okay! It was good for one night for a cheap last min place to stay!
於 2024 年 4 月住了 1 晚
Manager 於 2024年4月29日回覆
Thanks for staying here.

10/10 有夠讚

Savannah

家庭旅遊
We loved how clean the room was, staff was very welcoming & helpful. The pool was nice & clean too! All around great stay.
於 2024 年 4 月住了 2 晚
Manager 於 2024年4月18日回覆
Terrific! We are happy to see you had a great experience. Thank you for being our guest and leaving your review. Please come visit us again!

10/10 有夠讚

Mike

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Great great aervice by staff and they were super helpful and attentive.
於 2024 年 3 月住了 5 晚
Manager 於 2024年4月5日回覆
We appreciate you being our guest and leaving your review. We help you visit us again.

8/10 不錯哦

Ian

於 2024 年 3 月住了 1 晚
Manager 於 2024年4月29日回覆
Thank you for being our guest and leaving your review. Please visit us again!

8/10 不錯哦

Sheila

喜歡：住宿環境和硬體
Staff was very friendly and helpful. The rooms where recently renovated and very clean. The bathroom sink didn’t drain quite properly but it was no big deal.
於 2024 年 3 月住了 1 晚
Manager 於 2024年4月5日回覆
Thank you for being our guest and leaving your feedback. We will check out that sink.

8/10 不錯哦

Jasmine

於 2024 年 3 月住了 1 晚
Manager 於 2024年4月18日回覆
Thank you for being our guest. Please come back!

10/10 有夠讚

sherry

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Somebody up stairs bumping all night other then that a 10
於 2024 年 3 月住了 1 晚
Manager 於 2024年3月22日回覆
Thank you for being our guest.

8/10 不錯哦

Courtney

情侶出遊
喜歡：整潔度、員工素質和住宿環境和硬體
Highly recommend. The employees were SO helpful and accommodating
於 2024 年 3 月住了 1 晚
Manager 於 2024年3月22日回覆
Thank you for being our guest and leaving your nice comments. Please visit us again!

10/10 有夠讚

Natalie

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Check-in was quick and informative. There was a different clerk this time, but like the other clerks, she was nice, friendly & knowledgeable.
於 2024 年 3 月住了 1 晚
Manager 於 2024年3月7日回覆
Thank you for being our guest and leaving your review. We hope you keep coming back!

10/10 有夠讚

Terrance

喜歡：整潔度、員工素質和住宿環境和硬體
The room was nice and clean
於 2024 年 2 月住了 1 晚
Manager 於 2024年3月7日回覆
Thank you for staying and leaving your review. Please come back.

6/10 一般般

ARIENNE

家庭旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
The place was clean and looked nice, but the toilet was cooked, our room was positioned underneath the bright outside sign that still leaked light into the room, the beds were pretty uncomfortable, the vending machines stole money without vending, & the housekeeper didn't clean our room. I would consider staying in a better room at the back of the property with better beds.
於 2024 年 2 月住了 2 晚
Manager 於 2024年2月26日回覆
Thank you for staying and leaving your feedback. I wish you would have let our front desk know about your issues with your stay and we could have moved you and helped with the other things.

10/10 有夠讚

Flavio

親子旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Hotel confortável !
Manager 於 2024年2月26日回覆
Thank you for being our guest. We hope you visit us again!

10/10 有夠讚

Lilyan

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
This was nice for the price
於 2024 年 2 月住了 5 晚
Manager 於 2024年2月26日回覆
Thank you for staying here and leaving your comments. We hope to see you again.

10/10 有夠讚

Dorothy

團體旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The young lady that was at the desk when we checked was fantastic. We were stranded in Pensacola due to a car accident. We had injuries and did not get to hotel until after 2:30 am. She was so helpful and kind. Day shift personal were great as well. Made a terrible day much better
於 2024 年 2 月住了 1 晚
Manager 於 2024年2月26日回覆
We are sorry about your accident Dorothy. It is nice to hear that you were comforted staying here and happy with the service of our staff. Thank you for being our guest and leaving your comments. We hope you can visit again for a nice vacation.

10/10 有夠讚

DENISE

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Great lobby! Check in was easy with a very nice front desk hostess!!
於 2024 年 2 月住了 1 晚
Manager 於 2024年2月18日回覆
Terrific! We are happy you enjoyed your stay, and thank you for being our guest. Please come visit us again!

10/10 有夠讚

Marcel

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 2 月住了 1 晚
Manager 於 2024年2月18日回覆
Thank you for being our guest and leaving your review. We hope to see you again!

2/10 很糟糕

Jahbrey

不喜歡：整潔度和員工素質
於 2024 年 2 月住了 3 晚
Manager 於 2024年2月18日回覆
Thank you for being our guest. I hope if you had issues, you let the front desk know. We are always trying to improve.

10/10 有夠讚

Amy

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 2 月住了 2 晚
At Home Inn Staff 於 2024年2月10日回覆
We are so happy you enjoyed your stay with us. We hope to see you again! Safe travels.

10/10 有夠讚

Brittany，Pensacola

情侶出遊, 團體旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
This is one of the only hotels I’ll book with reasonable and good looking on the inside
於 2024 年 2 月住了 1 晚
At Home Inn Staff 於 2024年2月7日回覆
Thank you for leaving your review, safe travels

10/10 有夠讚

Salomao

喜歡：整潔度和員工素質
於 2024 年 2 月住了 1 晚
Manager 於 2024年2月5日回覆
Thank you for being our guest and leaving your review. We hope you will visit us again!

10/10 有夠讚

Tina

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2024 年 1 月住了 1 晚
At Home Inn Staff 於 2024年1月30日回覆
Thank you for your review! We hope to see you again soon.

10/10 有夠讚

Tina

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2024 年 1 月住了 1 晚
Manager 於 2024年1月25日回覆
Thank you for staying and leaving your review.

2/10 很糟糕

Dwight

家庭旅遊
不喜歡：整潔度、住宿環境和硬體和客房舒適度
於 2024 年 1 月住了 1 晚
Manager 於 2024年1月25日回覆
Thank you for being our guest.

2/10 很糟糕

Monica，Pensacola

不喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
於 2024 年 1 月住了 1 晚
At Home Inn Staff 於 2024年1月30日回覆
We are sorry for your experience, we are interested in learning how we can better serve our guests. What went wrong during your stay?

10/10 有夠讚

Tina

於 2024 年 1 月住了 2 晚
Manager 於 2024年1月22日回覆
We appreciate you being our guest and leaving your review. Please come visit us again!

10/10 有夠讚

Kevin

於 2024 年 1 月住了 1 晚
Manager 於 2024年1月22日回覆
Thank you for being our guest and leaving your review. We hope to see you again!

10/10 有夠讚

Tina

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2024 年 1 月住了 3 晚
At Home Inn Staff 於 2024年1月10日回覆
Thank you!

6/10 一般般

Levi

You get what you pay for
於 2023 年 12 月住了 6 晚
Manager 於 2024年1月10日回覆
Thank you for being our guest.

10/10 有夠讚

Ricky

商務旅客, 家庭旅遊
喜歡：整潔度和住宿環境和硬體
於 2023 年 12 月住了 4 晚
Manager 於 2024年1月10日回覆
We are happy you enjoyed your stay and thank you for being our guest.

10/10 有夠讚

BRAD

喜歡：整潔度、員工素質和住宿環境和硬體
於 2023 年 12 月住了 1 晚
Manager 於 2024年1月10日回覆
Thank you for being our guest. We hope to see you again!

6/10 一般般

Brenda

於 2023 年 12 月住了 1 晚
Manager 於 2024年1月10日回覆
Thank you for staying here. Please come back.

4/10 不太好

Thomas E

家庭旅遊
不喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Main building, lobby was as advertised, rooms were not properly taken care of, or properly cleaned. We booked two rooms well in advance and requested to be close together. At ck in, they wanted to put us in different buildings. We decided to not ck in ans forfeited one nights stay with the second to be refunded. It still has nor been refunded.We were told not to go to Walmart after dark and to only travel north to look for other accommodations. When the wife and her sister dont feel safe i will take the loss of one night for 2 rooms.
於 2023 年 12 月住了 2 晚
Manager 於 2024年1月10日回覆
Thomas, I'm so sorry about the issues you experienced and for the inconvenience it cause your family. We have made sure to train our new staff better on handling these type of situations and again apologize for what happened. It is very unusual.

10/10 有夠讚

LISA

於 2023 年 12 月住了 1 晚
Manager 於 2024年1月10日回覆
Thank you for being our guest. We hope to see you again!

10/10 有夠讚

Natalie

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
I liked my experience at check in, Lincoln was very knowledgeable, kind, informative and helpful. Check out with Dana went well. The system that this property has-works really well and it doesn’t take long to check in or out.
於 2023 年 12 月住了 2 晚
Manager 於 2024年1月10日回覆
We are happy you enjoyed you experience staying here and we thank you for being our guest. Please come visit us again!

10/10 有夠讚

Chris

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
I always enjoy booking a room here
於 2023 年 12 月住了 1 晚
Manager 於 2023年12月16日回覆
We appreciate you being our frequent guest. We are happy you enjoy your stays with us and look forward to seeing you again!

2/10 很糟糕

DL Zo

情侶出遊
喜歡：整潔度、設施服務和住宿環境和硬體
不喜歡：員工素質
The man at the front desk was absolutely rude to my wife and I. We have stayed here before with no issues but when we went to check in we were charged for the room after we had paid for it online. So we in total charged for the room we were in TWICE, on top of the $100.00 security deposit along with this man’s nasty attitude towards us. My wife was getting frustrated and she said that she would step outside to calm down and the man yelled at her, “You do that!” After she tried to be an adult and remove herself from the situation. He also refused to give us a refund, stating that we were not charged online and that we had to pay when we got there even tho we showed him all of the receipts and payments. To top it off, my wife only inserted her card once into the machine meaning the man charged her for the surety deposit the proceeded to do another transaction without her knowledge which was easier for him because the card reader didn’t require a pin to work. Overall, we will never be going there again due to this man’s poor service to us, along with his incapability to properly do his job especially with us both being military members working in the local area.
於 2023 年 12 月住了 1 晚
Manager 於 2023年12月16日回覆
I'm so sorry to hear about your experience. I did not get the same story from our clerk, but I'm checking into more of the situation. It is very unusual to hear about any of our staff reacting that way, but I apologize and I will be looking into this more. We don't want any of our guests to have a bad experience.

8/10 不錯哦

Lilyan

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Kind people
於 2023 年 11 月住了 9 晚
Manager 於 2023年12月16日回覆
Thank you for being our guest.

6/10 一般般

makeyah

喜歡：員工素質
於 2023 年 11 月住了 3 晚
Manager 於 2023年12月16日回覆
Thank you for being our guest.

4/10 不太好

loretta

於 2023 年 11 月住了 2 晚
Manager 於 2024年1月10日回覆
Thank you for being our guest.

10/10 有夠讚

Erica

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
I'll definitely book this hotel for future trips.
I booked this hotel based on the reviews that I read and I have to say that I was very happy with this hotel. The room was nice, very clean, and it smelled really nice. When I checked in, the girl at the front desk was super sweet and was very helpful with my special payment circumstances. We stayed for two nights and when we asked for maid services for the second day, they came in and took our stuffed animals and made a little "scene" with them and left sweet handwritten notes for us. I've never had that kind of thing happen at any other hotel that I've ever stayed at. So that little bit of extra thoughtfulness really meant a lot. The only complaint that I had was that there were no blinds in our room when every other room had them. We had curtains, but no blinds; so that was very disappointing. That and the USB ports in both of the lamps didn't work, but that was only a minor inconvenience and didn't make me think any less of our experience.
於 2023 年 11 月住了 2 晚
Manager 於 2024年1月10日回覆
Thank you for being our guest and leaving your comments. We appreciate you feedback as we are always trying to improve. Please come visit us again!

6/10 一般般

Michael

喜歡：整潔度和員工素質
於 2023 年 11 月住了 3 晚
Manager 於 2023年12月16日回覆
Thank you for being our guest.

2/10 很糟糕

Heidi

不喜歡：整潔度和住宿環境和硬體
The USB outlets didn't work and there was mold in the shower.
於 2023 年 10 月住了 3 晚
Manager 於 2023年12月16日回覆
Thanks for staying and leaving your feedback. It is unusual what you experienced and we are always trying to improve.

10/10 有夠讚

Christopher，rocky face

於 2023 年 11 月住了 1 晚
Manager 於 2023年12月16日回覆
Thank you for being our guest and leaving your review.

10/10 有夠讚

ivonne

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Excellent service and super clean
於 2023 年 11 月住了 1 晚
Manager 於 2023年11月27日回覆
It is great to see you had an enjoyable stay. Thank you for being our guest and leaving your review. We hope you visit us again!

8/10 不錯哦

gil f

商務旅客
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 11 月住了 3 晚
Manager 於 2023年11月27日回覆
Thank you for being our guest and leaving your review. Please come back again!

10/10 有夠讚

Azaria

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 11 月住了 1 晚
Manager 於 2023年11月27日回覆
Thank you for being our guest. We hope to see you again!

4/10 不太好

Erica

喜歡：員工素質
不喜歡：整潔度
People was loud outside and the room smelled and the bathroom wasn’t cleaned properly and definitely needs to be updated. The door didn’t have a deadbolt it was removed. Which is not good for safety reasons
於 2023 年 11 月住了 1 晚
Manager 於 2023年11月27日回覆
I'm sorry about your experience. I wish you would have let us know so we could have moved you to a different room. I will look into the issues you commented about.

10/10 有夠讚

Jasmine

於 2023 年 8 月住了 2 晚
manager 於 2023年12月16日回覆
Thank you for being our guest. We hope to see you again!