We booked 3 different units at this facility for 3 groups of the family. 2 of them were 2-room units and 1 was a 4-room unit. Based on the information on their website and the ones provided by their staff on the phone, you get the impression that the only difference between the 2-room units and the 4-room unit is the size and number of rooms. After we checked in we realized that these rooms are not on the same planet. All the 3-room and 4-room units are in the main tower and these are luxurious while the 2-room units are located in a nearby cabana building and are at a much lower quality. The cabana units are outdated, and poorly designed looking like a bus with a long narrow hallway leading to the main room. I’m shocked by the difference in quality between the tower and the cabana units and more shocked by the misleading marketing for this. On their website, they basically sell you the nice photos of tower but give you the ugly cabana rooms.
One last note regarding booking through Expedia. I felt that this facility treated my booking differently because it was through Expedia as they refused to assign me the rooms when we booked weeks in advance. We were told that Expedia bookings are only assigned a day or 2 before check in which tells me they give you the rooms that no one wants. This is a recurrent trend of hotels but it was so blunt with this one. Even though Expedia has always been good I will not book a hotel through them again because of this.
