The description of the property is fraudulent. No towels in the room, the hot water does not work, we reserved full size beds but were put ib a room with 4 twin beds. We had to climb 64 steps in the rain to get to our room. Internet is only available in the lobby.
真實旅客
於 2020 年 2 月住了 1 晚
2/10 很糟糕
Nasrin,Copenhagen
團體旅遊, 家庭旅遊
2020 年 1 月 27 日
不喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Everything was horrible except from the view. Dirty, worn out, unfriendly staff, insulated, we were the only guests, after 9:00 no possibility to buy food or drinks not even water. The photos do not correspond to the reality. A total scam administrated by Expedia.
Nasrin
於 2020 年 1 月住了 4 晚
8/10 不錯哦
Marybeth J.
2020 年 1 月 18 日
不喜歡:整潔度
Amazing location in a dated lodge
The staff was amazing, and very kind. The location and views are breathtaking. We loved being outside of the congestion of La Fortuna. However, the Lodge and the rooms could use some updating, a fresh coat of paint and a good spring cleaning. Gecko poop was everywhere and our room had a leak in the roof that become problematic when it rained. And it rained. The leak was located right over the foot of one of the twin beds. We moved the bed - but it never dried out. Again the staff was amazing, kind and attentive.
Marybeth J.
於 2019 年 12 月住了 3 晚
8/10 不錯哦
真實旅客
情侶出遊
2020 年 1 月 7 日
喜歡:員工素質
El hotel está en un área muy bonita pero alejada del pueblo la Fortuna
真實旅客
於 2019 年 12 月住了 2 晚
8/10 不錯哦
真實旅客
家庭旅遊
2019 年 12 月 31 日
喜歡:員工素質
I love the place, it is different, great place for relaxing
真實旅客
於 2019 年 12 月住了 2 晚
8/10 不錯哦
Frances
2019 年 11 月 30 日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
It was a beautiful stay. The butterfly sanctuary just a short ways from the motel was a pleasure to experience. We intend to return to Arenal soon as our stay had to be cut short. The complimentary breakfast was yummy & the view was top notch. John‘s pizza makes a great pizza & it’s within walking distance.
Frances
於 2019 年 11 月住了 1 晚
8/10 不錯哦
Sionney
2019 年 4 月 21 日
喜歡:員工素質、住宿環境和硬體和客房舒適度
Calificación
Mi reserva estaba equivocado ,pero el hotel me ayudó y me coloco
Sionney
於 2019 年 4 月住了 1 晚
10/10 有夠讚
David
2019 年 3 月 11 日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
David
於 2019 年 3 月住了 1 晚
8/10 不錯哦
Michael
2019 年 2 月 18 日
喜歡:整潔度和員工素質
Older hotel with basic accommodation. Fantastic view of the volcano. Good value with breakfast and dinners included.
Michael
於 2019 年 2 月住了 1 晚
4/10 不太好
Maria,Miami, FL
家庭旅遊
2019 年 1 月 6 日
喜歡:員工素質
不喜歡:設施服務和住宿環境和硬體
Booked for 3 night, upon arriving was very dissapointed at the property conditions, not as advertised on Expedia. Stayed only that night and booked at another hotel for the rest of my trip. Reservation was for 3 adults, only one bath tower in the room, no soap, shampoo, no telephone in the room. Purchased the dinner option, 4 meals to choose from. The only nice of this facility is the view to the lake and volcano.
Maria
於 2018 年 12 月住了 3 晚
10/10 有夠讚
真實旅客
2019 年 1 月 4 日
真實旅客
於 2018 年 12 月住了 5 晚
8/10 不錯哦
Randall
2018 年 8 月 6 日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Acogedor y atención personalizada
Excelente atención..!! Muy perzonalizada... Linda experiencia y sitio muy acogedor!
Randall
於 2018 年 7 月住了 1 晚
8/10 不錯哦
Rodolfo
2018 年 4 月 28 日
喜歡:整潔度
不喜歡:員工素質
Un lugar bonito, pero el agua caliente nos falló dos de los tres días que estuvimos!
Rodolfo
6/10 一般般
Eric ,Dallas, TX
2018 年 3 月 14 日
喜歡:整潔度
不喜歡:客房舒適度
Hotel ok for 1 night
Room clean. Hotel provides minimum comfort. View in the lake is ok. Breakfast was not so good.
Eric
於 2018 年 3 月住了 1 晚
6/10 一般般
Roberto
2018 年 2 月 16 日
不喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Local bonito , mas abandonado!
Roberto
於 2018 年 2 月住了 1 晚
8/10 不錯哦
victor,toluca, mexico
2017 年 8 月 15 日
喜歡:員工素質
Close to a lagoon
Very relaxing and quite, near to the nature.
The hotel is near of some natural areas like manantial hot water, butterfly and Arenal volcano.
The people is very nice, its 3 hours from yhe international Santa Maria Airport.
victor
2/10 很糟糕
Vincent,Montreal
2017 年 4 月 14 日
不喜歡:整潔度、住宿環境和硬體和客房舒適度
fourmis dans la chambre
à l'arrivé, on note que l'hotel ne fut pas rénové ou retouché depuis plusieurs années. Dans la chambre, il y avait des centaines de fourmis et les draps du matelas n'étaient pas assez serrés. Résultat, on se réveillait à moitié couché sur le vieux matelas.
Vincent
4/10 不太好
真實旅客
2017 年 4 月 12 日
不喜歡:整潔度、住宿環境和硬體和客房舒適度
Drap de lit malpropre, bruyant, très peu de service........
真實旅客
6/10 一般般
Jeffrey
2017 年 3 月 13 日
喜歡:整潔度
Need to try harder with basics
Ok place in an incredible area. Food was below average, and they overcharged us for our dinner there, had to go through the bill with the waitress/cook/bartender/ only person there. Check presented in dollars with menu in colones and nothing was right. Just a poor experience otherwise ok place, nice pool, and nice room with incredible view.
Jeffrey
6/10 一般般
真實旅客
2017 年 2 月 13 日
喜歡:員工素質
不喜歡:整潔度、住宿環境和硬體和客房舒適度
El hotel no representa el costo por el que se pago
Está en una ubicación muy lejana con calle demasiasa empedrada, por lo que el vehículo sufre mucho, las habitaciones son muy sencillas y no teníamos agua caliente, televisión o radio, los desayunos demasiados sencillos no había ni jugo y no tiene una elegancia. Recomiendo mucho a los dueños del local darle una buena renovación pintando todo y remodelándolo los cuartos, ya que así cambiaría mucho el aspecto visual del mismo
真實旅客
4/10 不太好
真實旅客
2017 年 1 月 6 日
喜歡:員工素質
不喜歡:整潔度、住宿環境和硬體和客房舒適度
Horrible road, animal droppings, hotel run down.
Horrible unpaved road with lot of potholes. Takes very long to reach hotel from main road.
Friendly staff but Hotel looks run down. Found animal droppings in our bed every single night.
真實旅客
2/10 很糟糕
Donna,Las Vegas, NV
2017 年 1 月 2 日
喜歡:員工素質
不喜歡:整潔度、住宿環境和硬體和客房舒適度
Remote, needs a major update
Got to the hotel, not at all what I was expecting. No cell reception, wifi did not work, very remote. Rooms were similar to a hostel, bedding was old and worn, looked at the room and found another hotel to stay at. Very disappointed.
Donna
6/10 一般般
真實旅客
2016 年 12 月 31 日
不喜歡:客房舒適度
Beds were comfortable but all singles. Breakfast was good. Location is great as its right near the National Park