This hotel is nice and clean but seems a little dated. The room was on the small side, but this is Europe, so expected. It is across the street from the ruins of the Bishops Palace, which is interesting to see. The staff were all very nice, the dining room pretty good, and a nice pool on site.
Christina
於 2025 年 7 月住了 1 晚
6/10 一般般
Gemma
2025 年 6 月 6 日
喜歡:整潔度
A pleasant stay. Hotel could do with a lick of paint and deep clean but for the price we paid it was not be expectedd. Liked the pool area. Young staff in the restaurant very helpful, one lady made us feel like a burden. Overpriced food for the quality.
Gemma
於 2025 年 5 月住了 3 晚
8/10 不錯哦
Terence,Milton Keynes
情侶出遊
2025 年 6 月 6 日
喜歡:整潔度、設施服務和住宿環境和硬體
Lovely facility in a super setting. Looked after very well.
Terence
於 2025 年 6 月住了 5 晚
4/10 不太好
Connie
2025 年 5 月 20 日
不喜歡:整潔度、員工素質和住宿環境和硬體
Hi,
I would like to know where I can email regarding my stay at the hotel?
It is advertised as a spa hotel however the sauna is only on on two days per week which is not clear at all, the steam room was barely warm. The young lady on reception couldn’t answer basic questions like when is the spa open tomorrow. The room we stayed in was lovely but we had gone there expecting to have spa facilities and not just be able to swim in a very chilly pool. I chatted with the gentleman at the bar and he seemed to know more about the spa than we were told. It’s only even running the sauna on a Tuesday and Thursday and they alternate that with the steam room. For a cost of £170 with no food and practically no spa I feel it is terribly over priced and considering it’s part of best western I do feel there should be a standard of service or at least honesty about what is offered. They also do not take any cash on site which again isn’t an issue but I do feel that must be advertised.
Connie
於 2025 年 5 月住了 1 晚
10/10 有夠讚
Ye
2025 年 5 月 8 日
喜歡:整潔度、員工素質和住宿環境和硬體
Excellent
Ye
於 2025 年 4 月住了 2 晚
10/10 有夠讚
真實旅客
家庭旅遊
2025 年 5 月 8 日
Lovely quiet stay, good breakfast and spar. Close to Pembroke and Tenby. Clean, tidy and excellent staff from book in, breakfast to book out.
真實旅客
於 2025 年 5 月住了 1 晚
10/10 有夠讚
Karen
2025 年 4 月 27 日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Impressive hotel
It was amazing. We had a lovely warm welcome and felt relaxed from the start. We enjoyed spending time in the pool, spa area.
Karen
於 2025 年 4 月住了 1 晚
8/10 不錯哦
Michael
2025 年 4 月 16 日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Michael
於 2025 年 4 月住了 1 晚
10/10 有夠讚
Steve
商務旅客
2025 年 4 月 4 日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
All good
Exactly what you expect
Steve
於 2025 年 1 月住了 1 晚
4/10 不太好
Andrew
家庭旅遊
2025 年 3 月 30 日
喜歡:設施服務
不喜歡:員工素質和住宿環境和硬體
If you want to stay in a room surrounded by scaffolding up a set of stairs then this is the place to stay. My 80 year old mother struggled to use the stairs or locate her room in the dark. This was particularly upsetting after attending a wake and we were given no warning about either the room location or the scaffolding. Definitely not what you might expect from a 5 star hotel or the prices charged. When booking I deliberately opted for breakfast to be included but on arrival was told it was not included. Please be very careful to check of you are expecting breakfast to be included.
Andrew
於 2025 年 3 月住了 1 晚
10/10 有夠讚
Andrew
2025 年 3 月 24 日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Andrew
於 2025 年 3 月住了 2 晚
2/10 很糟糕
真實旅客
2025 年 3 月 19 日
不喜歡:住宿環境和硬體
真實旅客
於 2025 年 3 月住了 1 晚
8/10 不錯哦
Lis
2025 年 3 月 14 日
Lis
於 2025 年 3 月住了 1 晚
10/10 有夠讚
kate
2025 年 3 月 8 日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Excellent night stay
Lovely night stay, clean and comfortable. Spa facilities were great
kate
於 2025 年 3 月住了 1 晚
6/10 一般般
Clifford
2025 年 1 月 31 日
喜歡:整潔度和員工素質
Business trip
Stayed on a business trip in a small double room. The room was dated but ok. They could do with swapping the quilts in the winter to winter quilts as the room was cold even with 2 radiators that seemed to work when they wanted to. Also, to get hot water in the shower you have to run the hot tap in the sink for a couple of minutes, not ideal. Staff though are extremely frendly and wlecoming. I wont be staying again.
Clifford
於 2025 年 1 月住了 4 晚
10/10 有夠讚
Dean
2025 年 1 月 27 日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Really lovely weekend
Really nice friendly staff and really nice hotel perfect setting in a small village.
Dean
於 2025 年 1 月住了 2 晚
10/10 有夠讚
Talfan
2025 年 1 月 11 日
不喜歡:住宿環境和硬體
Talfan
於 2025 年 1 月住了 1 晚
8/10 不錯哦
Robert
親子旅遊
2025 年 1 月 6 日
喜歡:整潔度、員工素質和設施服務
Overall it was a pleasant stay. We stayed on route to the ferry and it’s conveniently placed to access that easily. We used the the Pod Point charger for our electric car over night which was easy to use and worked well. The hotel itself is pretty dated with lots of temporary fixes covering holes/breaks. The part we stayed in was old so the floor above was very noisy when they were walking about as they settled for bed. We also used the pool with the kids on arrival which was nice and they enjoyed it. Unfortunately the dinner was fully booked so we had to get a takeaway. Same with the breakfast as there was no hot breakfast and no kids breakfast price so we gave that a miss and went to Martha’s kitchen which was great for brunch. We also visited Cheeky Chimps soft play to get some energy out of the kids before the ferry which worked well. Overall a good stay and kids enjoyed it.
Robert
於 2025 年 1 月住了 1 晚
10/10 有夠讚
Matthew
2025 年 1 月 4 日
喜歡:整潔度、員工素質和住宿環境和硬體
Matthew
於 2024 年 12 月住了 1 晚
10/10 有夠讚
Lucy
團體旅遊
2025 年 1 月 3 日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Stunning hotel in beautiful location!
Beautiful location and hotel- spa was lovely and great food. Would definitely come again.
Lucy
於 2025 年 1 月住了 1 晚
6/10 一般般
Emyr
家庭旅遊
2025 年 1 月 2 日
喜歡:員工素質
不喜歡:整潔度和住宿環境和硬體
Pros and cons
Pro's - staff were friendly and helpful. The food in the restaurant was lovely and the breakfast was also lovely. The Spa facilities were clean and very nice. When we asked to change rooms, we were given a new room without any problems.
Con's - the rooms are extremely tired and are in desperate need of upgrading. The hot water took ages to warm up in the shower and the bathroom is very tatty. The kids bedroom in the first room were were given had a very damp and musty smell to it so I asked to be moved. The second room was better, but again, is very tired and a bit scruffy.
This hotel has so much potential. It's in a stunning location and the food, spa and staff are great. The rooms really let this place down. Definitely not a 4 star hotel and overly priced for the quality of the rooms.
Emyr
於 2025 年 1 月住了 1 晚
8/10 不錯哦
Geoffrey
2025 年 1 月 1 日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
New year eve stay for two.
Lovely looking place in a beautiful location. We like to walk and found the walk to Pembroke castle very nice, even though it was a very windy day. The pool and sauna are very nice, unable to get a massage ( fully booked) maybe next time. The lane in and out is not lit and very dark, so walking to the pub was an adventure.maybe some kind of solar lighting would make it a more pedestrian friendly. We enjoyed our stay and would visit again. Lovely place with lovely staff.
Geoffrey
於 2024 年 12 月住了 2 晚
8/10 不錯哦
Junior
2024 年 12 月 20 日
Junior
於 2024 年 12 月住了 1 晚
8/10 不錯哦
Mark
商務旅客
2024 年 12 月 2 日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Mark
於 2024 年 11 月住了 3 晚
10/10 有夠讚
Anthony
2024 年 11 月 24 日
Lovely stay
A lovely stay and friendly helpful staff. Also used the Spa which was also lovely. Looking forward to coming again