Novotel Pekanbaru

Property class: 4

Choose dates to view prices

Take advantage of a poolside bar, a terrace, and a coffee shop/cafe at Novotel Pekanbaru. Treat yourself to a massage or other spa services. The on-site international cuisine restaurant, Food Exchange, offers breakfast, lunch, and dinner. Stay connected with free in-room WiFi, and guests can find other amenities such as a garden and dry cleaning/laundry services.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Spa
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
The current price is NT$1,287
NT$1,557 total
includes taxes & fees
Nov 8 - Nov 9

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Superior Double Room, 1 Double Bed

A modern hotel room with a large bed, a desk with a chair, a walk-in closet, and a bathroom with a glass shower enclosure.

Superior Double Room, 1 Double Bed

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 301 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed
  • Free wired internet

View all photos for Superior Room, 2 Twin Beds

A hotel room with two beds, a desk, a chair, and a large window with curtains.

Superior Room, 2 Twin Beds

10.0 out of 10
Exceptional
(2 reviews)
  • City view
  • 301 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Twin Beds
  • Free wired internet

View all photos for Deluxe Room, 1 Double Bed, Balcony

A hotel room with a bed, a desk with a chair, a TV, a window with curtains, and a wall with a red abstract design.

Deluxe Room, 1 Double Bed, Balcony

  • Sleeps 4
  • 1 Double Bed
  • Free wired internet

View all photos for Deluxe Room, 2 Twin Beds, Balcony

A hotel room with two beds, a TV, a desk, and a large window with curtains.

Deluxe Room, 2 Twin Beds, Balcony

  • Sleeps 4
  • 2 Twin Beds
  • Free wired internet

View all photos for Superior Room, 1 Double Bed with Sofa bed

A modern hotel room with a large bed, a sofa, a wooden headboard, a painting, and a window with curtains.

Superior Room, 1 Double Bed with Sofa bed

  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed
  • Free wired internet

Superior Room, Multiple Beds

  • Sleeps 4
  • 2 Twin Beds and 1 Double Sofa Bed
  • Free wired internet

View all photos for Junior Suite, 1 King Bed

A hotel room with a large bed, a red sofa, a glass partition, and a view of the city.

Junior Suite, 1 King Bed

  • Sleeps 4
  • 1 King Bed
  • Free wired internet
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About the neighborhood

Pekanbaru is home to Novotel Pekanbaru. Ciputra Seraya Mall and Pekan Baru Mall are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Senapelan Tunjuk Ajar Integritas Park and RTH Putri Kaca Mayang Park. Asia Heritage Pekanbaru and Riau Fantasy are also worth visiting. Visit our Pekanbaru travel guide
Map
Jalan Riau No 59, Pekanbaru, Riau, 28154

What's nearby

  • Ciputra Seraya Mall
    3 min walk - 0.3 km
  • Raya Mosque
    10 min walk - 0.9 km
  • Senapelan Tunjuk Ajar Integritas Park
    6 min drive - 1.9 km
  • Pekan Baru Mall
    8 min drive - 2.7 km
  • SKA Mall
    16 min drive - 5.3 km

Getting around

  • Pekanbaru (PKU-Sultan Syarif Qasim II Intl.)
    30 min drive

Restaurants

  • Food Exchange
    2 min walk
  • Maxx Coffee Sadira Plaza
    2 min walk
  • Saint Cinnamon Mall Ciputra
    2 min walk
  • Bakso Lapangan Tembak
    2 min walk
  • KFC
    2 min walk

About this property

Novotel Pekanbaru

  • Upscale hotel
  • At Novotel Pekanbaru, you can look forward to a poolside bar, a terrace, and a coffee shop/cafe. Treat yourself to a massage or other spa services. The on-site international cuisine restaurant, Food Exchange, offers breakfast, lunch, and dinner. Stay connected with free in-room WiFi, and guests can find other amenities such as a garden and dry cleaning/laundry services.
  • You'll also enjoy perks such as:
    • An outdoor pool and a children's pool
    • Free self parking
    • Buffet breakfast (surcharge), a roundtrip airport shuttle (surcharge), and express check-out
    • Meeting rooms, a front-desk safe, and multilingual staff
  • Room features
  • All 150 rooms feature comforts such as 24-hour room service and air conditioning, as well as perks like free WiFi and safes.
  • More amenities include:
    • Free toiletries and hair dryers
    • 40-inch LED TVs with satellite channels
    • Recycling, coffee/tea makers, and daily housekeeping

Awards and affiliations

  • Sustainability Certifications
  • This property is certified by this third-party sustainability certification scheme: Green Key (Foundation for Environmental Education). For more information on what this certification requires and verifies, please visit their website.

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Frequently asked questions

Does Novotel Pekanbaru have a pool?

Yes, this property has an outdoor pool and a children's pool.

How much does it cost to stay at Novotel Pekanbaru?

As of 2026/10/23, prices found for a 1-night stay for 2 adults at Novotel Pekanbaru on 2026/11/8 start from NT$1,287, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Novotel Pekanbaru pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Novotel Pekanbaru?

Check-in begins at 2 PM. After-hours check-in is not available.

What time is check-out at Novotel Pekanbaru?

Check-out is at noon.

Does Novotel Pekanbaru provide a shuttle to the airport?

Yes, there's an airport shuttle. A fee of IDR 100000 per room applies.

Where is Novotel Pekanbaru located?

Situated in Pekanbaru, this hotel is within a 10-minute walk of Ciputra Seraya Mall and Raya Mosque. Senapelan Tunjuk Ajar Integritas Park and Pekan Baru Mall are also within 2 mi (3 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Novotel Pekanbaru Reviews

8.4

Very Good

8.6

Cleanliness

8.6

Location

8.4

Staff & service

8.4

Property conditions & facilities
Rating 10 - Excellent. 49 out of 112 reviews
Rating 8 - Good. 41 out of 112 reviews
Rating 6 - Okay. 15 out of 112 reviews
Rating 4 - Poor. 5 out of 112 reviews
Rating 2 - Terrible. 2 out of 112 reviews

Reviews

Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean and neat
Stayed 2 nights in Mar 2026
Verified review

6/10 Okay

Liked: Cleanliness, staff & service
Clean, tidy, courteous staff.
Stayed 2 nights in Apr 2025
Verified review

8/10 Good

Liked: Cleanliness, property conditions & facilities
Good hotel, friendly staff
Stayed 2 nights in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice clean comfortable and conveniently located next to Ciputra Mall
Stayed 1 night in May 2023
Verified review

6/10 Okay

There are mosquitoes in the dining area.
Stayed 1 night in May 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Shower curtain can not roll up. Please check and repair
Stayed 2 nights in Apr 2026
Verified review

6/10 Okay

Disliked: Amenities, property conditions & facilities
Very average
Stayed 4 nights in Apr 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, room comfort

Good location.

Convenient hotel with good location. The sound from the corridor is a bit loud. Or maybe just the people that are load. Great breakfast. Very much a standard hotel without surprises. GF. Have a nice pool.
Stayed 1 night in Jun 2022
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service
During booking..requested NON SMOKING room but was given smoking room. Was assured by Front Desk..room was sanitize 3X but cigarettes smells still lingers.
Stayed 1 night in Jul 2024
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Chiller is not working
Stayed 2 nights in May 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
清潔で掃除も毎日行き届いていた
Stayed 3 nights in Jun 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Winkels in de buurt
Stayed 3 nights in May 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities

Business trip

Katil kurang selesa...tenggelam dan berbunyi
Stayed 2 nights in Dec 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great facility and friendly staffs!
Stayed 3 nights in Jun 2022
Verified review

8/10 Good

Liked: Cleanliness, staff & service

이용 후기

그런대로 깔끔하고 상태 양호
Stayed 1 night in Jan 2021
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
아주 편하고 청결한 숙박
Stayed 3 nights in Nov 2020
Verified review

8/10 Good

Liked: Staff & service

이용 후기

혼자 출장으로 사용하기에는 적합함
Stayed 1 night in Jun 2020
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good and clean

Clean new Hotel... Fulfils what can be expected from Novotel. Propably the best hotel in town
Stayed 2 nights in Feb 2020
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my go-to hotel whenever I'm in Pekanbaru to visit relatives. Great room and amenities and friendly staffs!
Stayed 3 nights in Feb 2020
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
Room lighting should be brighter otherwise rooms are clean and worth the price
Stayed 1 night in Jan 2020
Verified review

8/10 Good

Liked: Staff & service, property conditions & facilities, room comfort
Stay for 3 nights, overall was happy. Hotel need to improve on the toiletries supply items. The items provide was not enough, and we have to call wait for housekeeping to send. Also the bath towel was not clean, perhaps hotel may consider to change for a new batch, as the towel already turn grey. Hope there is improve for our next visit. Thank you.
Stayed 3 nights in Dec 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

awesome stay

my choice of hotel, for my stay in Pekan Baru. Staff are super friendly and service with a smile.
Stayed 1 night in Sep 2019
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mall is beside the hotel. Eateries is all over the surrounding area.
Stayed 4 nights in Aug 2019
Verified review

4/10 Poor

服務態度

服務態度差，房間內小毛巾也沒有。
Stayed 3 nights in Jul 2019
Verified review

4/10 Poor

Disliked: Staff & service
Staff rude Expedia ages for our kids not registered with hotel wouldn’t give us beds for them. Had to argue for 25 minutes to get an upgrade
Stayed 1 night in Jun 2019