Mixed stay at beautiful property
Highlights: Excellent spa facilities (steam/sauna), lovely pool with great temperature. Outstanding poolside service - staff like Kamal, Theodora, Ibrahim & Peter were exceptional despite being understaffed. WiFi reliable for streaming. Nice touches like birthday cake on arrival.
Issues: Housekeeping inconsistent - sheets not changed despite requests, dirty glasses left in room. Food quality disappointing for 5-star rating. Technical problems frequent (keycards, TV stopped working, shower flooding). Room finishing more 3-star quality with poor paintwork. No spa bathrobes provided. Prime poolside loungers hard to secure, but plenty of other nice spots available.
Bottom line: Great staff and location, but operational issues don't match 5-star billing. The wonderful service team made it enjoyable despite property shortcomings.