Residences in Pays du Mont-Blanc

"Rooms are beautifully decorated, the interior of the hotel is also nicely designed, but the staff wasn’t particularly friendly. Sure they did the job but it felt a bit, if not hostile, indifferent. Some parts of restaurant aren’t cleaned properly, you could see dust on consoles, bread crumbs on sofas. And then also their spa didn’t work. They have known this at the time of my booking but only informed me some days before my arrival when the booking was non refundable. "

"Breakfast amazing"

"Great service and nice view!"

"Lovely rooms and amenities. Staff was always very friendly. However, I was a bit disappointed that my male colleague were upgraded to the chalet when I was not (we all booked together). My room was right next to the elevator which was extremely noisy at all hours. Also, the amount of small children was surprising due to the nature of this property- the constant crying and screaming did not allow for a relaxing stay. "

"Lovely staff- kind, very polite and attentive. Spa was a bit of a disappointment,- dry sauna not hot enough, pool has no jets; often with lots of kids playing and screaming loudly in the pool. Not the best during relaxation. "

"Staff were incredibly friendly. The room was a good size, albeit the bathroom slightly dated. The shuttle service worked very well - regular and only short (5 mins) journeys to the main lifts and town centre. "

"Awesome - under rated - quiet and relaxing ideal for couples. The hotel is peaceful and has attentive staff who just do the right thing every-time. "

"Amazing staff and luxurious facilities"

"I’ve been a Hotels.com member for over 15 years and have experienced a few disappointing stays, but this was the first time where the information on the site felt truly inaccurate from the start. Property looks great in photos, but the reality was very different and many important details were missing from the listing.Check‑in was polite but overwhelming, and several things we were told turned out to be incorrect. We were instructed to inspect the apartment on arrival and document issues, which felt unusual for a property presented at this level. We found scratches, a dirty counter, dog hair, and other signs the unit wasn’t properly prepared.Access to the apartment was inconvenient. Instead of a connected garage, we had to walk outside on completely unsalted, slippery paths while carrying luggage. The garage itself was extremely tight. Inside, the apartment looked nice, but the walls were thin and noise carried easily throughout the night. Several key details were not communicated: needing to scan a QR code for essential info, cleaning requirements before departure, scheduling a checkout inspection, reserving the sauna/gym, and the fact that no extra towels or toilet paper are provided. Reception was slow to respond, and our scheduled checkout walkthrough never happened.The stay might make sense for a full group of 8, but for fewer people the value simply wasn’t there. Overall, the experience was disappointing, and I would not return at this price.Also, no kids allowed times"