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普吉島巴東海灘瑞士飯店渡假村的評分

5 out of 5
普吉島巴東海灘瑞士飯店渡假村
48 Ruam Jai Road, Patong, Phuket

評論

8.0

非常好

10 分，有夠讚；997 則評論中有 346 則" "
8 分，不錯哦；997 則評論中有 413 則" "
6 分，一般般；997 則評論中有 134 則" "
4 分，不太好；997 則評論中有 68 則" "
2 分，很糟糕；997 則評論中有 36 則" "

8.2/10

整潔度

8.6/10

員工素質

8.0/10

設施服務

7.6/10

住宿環境和硬體

評論

8/10 不錯哦

真實旅客

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
房間很大，不過比較舊，尚可接受。但checkin時已過下午2:00，但還要等40分鐘才有房，這點有待改善。頂樓泳池超舒服。
於 2019 年 12 月住了 3 晚

8/10 不錯哦

真實旅客

喜歡：客房舒適度
不喜歡：整潔度
特色房近按摩池去游泳池是方便的，但簷頂在下大雨時，雨打下的聲音很大，入夜睡眠會被吵醒!! 房內廁所及吧台很多小蟻仔!!
於 2019 年 8 月住了 4 晚
Jennifer Ann Cruz - Guest Experience Manager 於 2019年9月29日回覆
Dear Anonymous, Thank you for sharing your experience with us. We sincerely apologize if we did not meet your expectation in few aspects during your stay. However, we trust that you had an enjoyable stay. We are looking forward meeting you in the future. Sincerely,

8/10 不錯哦

真實旅客

親子旅遊
喜歡：員工素質、設施服務和住宿環境和硬體
酒店環境非常方便，落街左邊直行到芭東沙灘，右轉又係夜市，距離附近幾個大商場都好近，晚晚落街都可以行轉BigC Market. 可惜我訂的是city view 房間， 最後竟是成個露台貼正大廈牆。酒店餐廳不時出現小昆蟲，可幸房間未見過有。
於 2019 年 8 月住了 3 晚
Jennifer Ann Cruz - Guest Experience Manager 於 2019年9月29日回覆
Dear Anonymous, Thank you for sharing us your feedback and for choosing to stay with us. I am glad the you appreciate the hotel's location. We are also suggesting to book a room with pool view on your future reservation with us. Otherwise, we also accommodate guest's request whenever possible. Please feel free to approach our Front desk team at anytime. Sincerely

8/10 不錯哦

真實旅客

於 2019 年 8 月住了 3 晚
Jennifer Ann Cruz - Guest Experience Manager 於 2019年9月29日回覆
Dear Anonymous, Thank you for your generous rating. We hope to welcome you back at Swissotel Resort Phuket Patong Beach in the future. Sincerely,

10/10 有夠讚

Tomswong

親子旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
房間整潔，步行三分鐘到沙灘、八分鐘到江西冷商場，地點一流，員工熱情有禮，Kidsclub 比較多設施，小孩很喜歡，泳池不是很大，但另外有個天台泳池服務至晚上十點，餐廳價格合理，傍邊有個夜市食品很有風味。
於 2019 年 7 月住了 7 晚

8/10 不錯哦

Ada

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2019 年 5 月住了 1 晚

10/10 有夠讚

真實旅客

於 2019 年 3 月住了 3 晚

10/10 有夠讚

真實旅客

於 2019 年 3 月住了 3 晚

10/10 有夠讚

真實旅客

於 2019 年 3 月住了 3 晚

10/10 有夠讚

真實旅客

商務旅客, 親子旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Private lodge breakfast was good. swimming pool and kid club house is a bit small. overall, I am happy to live again.
於 2019 年 2 月住了 4 晚
Jennifer Ann Cruz - Asst. Guest Experience Manager 於 2019年2月18日回覆
Dear Anonymous, Thank you for choosing to stay with us and we are glad that you had a fantastic one. It is our great pleasure welcoming you back soon at Swissotel Resort Phuket Patong Beach.

10/10 有夠讚

Chi Yan

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Patong Beach, Phuket
Swissotel Ressort Hotel provided comfortable environment during my stays where located in an excellent position near Patong Beach with just 2-3 minutes walk distance. I really enjoy the Thai food in its restaurant and the heartfelt and hospitality service. Cleanliness and the staff performance are excellent. It is really a 5 stars hotel rating.
於 2019 年 2 月住了 3 晚
Jennifer Ann Cruz - Asst. Guest Experience Manager 於 2019年2月6日回覆
Dear Chi Yan, Thank you for choosing to stay with us and for your review. We were very pleased to know that we have met your expectations during your recent stay with us and the team’s service left a positive impression. It has always been our goal to ensure that we provide the best possible service to all our guests and glad we did not disappoint you. Sincerely, Jennifer Ann Cruz Asst. Guest Experience Manager

10/10 有夠讚

kenny

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
就是浴室用品每天都不一样，一天有一天没有
於 2019 年 1 月住了 4 晚
Jennifer Ann Cruz - Asst. Guest Experience Manager 於 2019年1月30日回覆
Dear Kenny, 感谢您选择留在我们这里并分享您的反馈意见。我们希望很快能再次欢迎您。

10/10 有夠讚

KA YAN

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
非常方便適合一家老小
未入住已經用email 聯絡，回覆迅速。到達後，櫃檯員工要我們等15分鐘。見我們帶小朋友，就邀請我們上貴賓室休息。服務周到。 酒店有兩個泳池，有兒童遊戲室，5分鐘到達沙灘，酒店後面hard rock cafe同O top market。15分鐘大型商場Robison Big c.非常方便
於 2019 年 1 月住了 4 晚
Jennifer Ann Cruz - Asst. Guest Experience Manager 於 2019年1月30日回覆
亲 KA YAN, 非常感谢您的反馈。我们期待着您的下次访问。

8/10 不錯哦

Cindy

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Near Beach, great staffs with good service Late check out .. nice pool and fantastic rooptop view with live band
於 2018 年 12 月住了 2 晚
Jennifer Ann Cruz - Asst. Guest Experience Manager 於 2019年2月1日回覆
Dear Cindy, Thank you so much for such a great feedback. The team will for sure appreciate your compliments and we will be more than happy to welcome you back

8/10 不錯哦

真實旅客

於 2018 年 12 月住了 2 晚
Jennifer Ann Cruz - Asst. Guest Experience Manager 於 2019年2月1日回覆
Dear Anonymous, Thank you for your feedback. We all looking forward on your next visit.

8/10 不錯哦

Ming

喜歡：整潔度、員工素質和客房舒適度
The hotel is only 5 minutes walking distance to the beach. The hotel staff are helpful. They managed to send quickly a card and a small cake to my mum after I told them the next day was her birthday.
於 2018 年 12 月住了 2 晚
Jennifer Ann Cruz - Asst. Guest Experience Manager 於 2019年2月1日回覆
Dear Ming, Thank you for feedback. It is indeed a privilege having you during your special occasion. We are looking forward for another great experience with you.

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2018 年 11 月住了 4 晚

8/10 不錯哦

GIN HANG

Excellent service, part of Accolade hospitality group, is a sure bet of value trusted service; smiles were abundance everywhere, everyone are very helpful and you even get birthday cake and song of reception of greetings as I saw with pre-request ahead to surprise your companion. The room is good, bedsheets and towels are clean; air condition is good, fridge is cold, tv is ok with reception and channels. The only thing are shower pressure is a bit weak, there are ants on 7th floor by the pool and a few sipped in the room that got my attention. A little pesticide will do the job; there’s handyman at work regularly as I saw to maintain the quality of each room, so all in all, with convenience to the beach and shopping and eating, I will come back any time. There’s hard rock and holiday inn next door, hooters by the corner, what more can you ask for. The concierge was very helpful with umbrellas and taxi service to airport and guidances; the breakfast was excellent, a must try with value and service. The doormen and bell boy was very helpful also, well job by Accolade with training and hotel management. Keep up the good work! The reception drink was alright but can improve certainly with better assistance on mix. Next time in Patong, I will come back for sure!
於 2018 年 11 月住了 4 晚

8/10 不錯哦

CK，Hkg

喜歡：員工素質、住宿環境和硬體和客房舒適度
不喜歡：整潔度
The towel and sheets are dirty on the first day ( I was check in in the mid night) but after room cleaning on the next morning, it is acceptable
於 2018 年 11 月住了 3 晚

10/10 有夠讚

Neo，Hong Kong

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Excellent staff n location
Staffs are nice friendly n polite, and answer any questions we had; the location is excellent, shops, restaurants, bars are no more than 5mins away and patong beach just 2mins away, would love to stay here again
於 2018 年 9 月住了 6 晚
MadisLaid 於 2018年9月26日回覆
Dear Neo, Thank you for the great feedback. We are glad you enjoyed your stay and we do hope to welcome you back soon! Sincerely, Madis Laid Executive Assistant Manager Swissôtel Resort Phuket Patong Beach

6/10 一般般

Julian，Hong Kong

喜歡：員工素質
不喜歡：整潔度
Lack of facilities as a resort
As a resort, the facilities for holiday were not attractive. The swimming pools were small and not providing a relax environment. I found a cockroach inside the room that was scary. The air conditioning made the room very humid when the temperature adjusted to 25 degree. I appreciated the attitude of the staff, they were really helpful with good attitude at anytime.
於 2018 年 9 月住了 4 晚
MadisLaid 於 2018年9月26日回覆
Dear Julian, Thank you for staying with us and giving us your feedback. I was sorry to learn that we could not meet your expectations. We do run a very vigorous pest control program at our resort but due to open floors and climate zone we are in there can be instances which we regret sincerely. Our apologies for any inconvenience caused. Sincerely, Madis Laid Executive Assistant Manager Swissôtel Resort Phuket Patong Beach

8/10 不錯哦

Maggie，HK

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Helpful staff
Since my family is late check in, the location of the room is not good. They still willing to help them to change the room when there is free room ready. I am not going there with my family. We just communicate through the Email. I can still get the sincere from them. All staff is helpful.
於 2018 年 8 月住了 5 晚

6/10 一般般

kc，hong kong

喜歡：員工素質
不喜歡：整潔度和住宿環境和硬體
很dirty.....mushroom grow on the balcony chairs....
Close to beach..5 mins walking..bars and restaurants Buses going to old town...30 barts..hooter and hard rock nrxt door.....
於 2018 年 7 月住了 2 晚
MadisL 於 2018年7月20日回覆
Dear kc, Thank you for taking the time to give us your feedback regarding your recent stay with us. We have addressed your comments with our housekeeping team to be more attentive as the tropical climate here can be challenging at times. Our sincere apologies for this. Thank you for staying with us and we are looking forward to welcoming you back here in Phuket. Kind regards, Madis Laid Executive Assistant Manager Swissôtel Resort Phuket Patong Beach

8/10 不錯哦

真實旅客

喜歡：員工素質
不喜歡：整潔度
訂了pool access去到話無房
訂了4晚pool access , check in 時說pool access已無晒房，4晚都安排唔到pool access. 當初訂呢間係因為pool access, 如果無pool access根本唔會訂呢間。但訂房時已比錢又無得退，唯有就範。所以第一感覺已好差！ 房間唔乾淨 多塵 感覺似好耐無抹地。尤其窗廉布 hi到都已經成手灰。 執房每日都比100銖泰幣，但廁所沖涼液洗頭液棉花棒都唔同我refill。兒童遊戲室好一般，玩具好污糟。 不過酒店好處係位置方便 出酒店轉左就係沙灘，轉右就好多野食同可以行街shopping ，但去Jungcylon要行15-20分鐘。同埋泳池幾靚。 不會考慮再次入住！
於 2018 年 6 月住了 4 晚
MadisL 於 2018年7月20日回覆
Thank you for taking the time to give us your feedback. Our apologies we couldn't meet your expectations and we have taken steps to prevent this happening in the future. Thank you for staying with us and once again, our apologies. Kind regards, Madis Laid Executive Assistant Manager Swissôtel Resort Phuket Patong Beach

10/10 有夠讚

Mandy

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
所有工作人員都很熱情有禮，房間很大，只是有點舊
於 2018 年 5 月住了 3 晚

10/10 有夠讚

Matthew，Hong Kong

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
近海灘，亦可以延遲入住
晚機還要delay，機場過來大概一小時，要凌晨兩點多才到，幸好預先通知延遲入住! 酒店非常近酒店，很多遊客都是濕濕的從海灘走回來! 房間有露台，方便曬乾衣服! 不過房間牆上有很多像螞蟻般的小昆蟲，幸好不是在床那邊。 步行至大型商場大概十分鐘，也很方便。
於 2018 年 4 月住了 4 晚

10/10 有夠讚

Chapman Tsui

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2017 年 9 月住了 3 晚
Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Madis Laid Executive Assistant Manager

6/10 一般般

Ricky

喜歡：整潔度、住宿環境和硬體和客房舒適度
整體來說還不錯，就客房整理一天比一天糟糕，一天比一天敷衍，雖不影響住房，但有時缺東缺西就麻煩！ 雙床房空間會比單床雙人房來的大唷！！ 飯店周邊生活機能算方便唷～Hard Rock，Holliday Inn 就在旁邊，周遭居住品質還不賴，也方便！ 可推的飯店～～
Dear Ricky Thank you very much for staying with us at Swissotel Phuket Patong Beach. We appreciate your feedback and will look into the issues you have mentioned. Your input is important to us as this is a great opportunity for us to improve our service and product standards.

6/10 一般般

真實旅客

喜歡：員工素質和客房舒適度
酒店員工很友善，房間很大日用品齊全，早餐算不錯，渡假一流很近沙灘。我住直通泳池房間比較潮濕。
Dear Guest Thank you very much for staying with us at Swissotel Phuket Patong Beach. We appreciate your feedback and will look into the issues you have mentioned. Your input is important to us as this is a great opportunity for us to improve our service and product standards.

4/10 不太好

真實旅客

不喜歡：整潔度、員工素質和住宿環境和硬體
Large lizards inside the room
Many lizards inside .....very scary!

8/10 不錯哦

mei Hui

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Nice hotel, friendly service, spacious room and good location. The restaurant at ground floor is really good and price is very reasonable. They even offer coupon if you spend money in the hotel. The only downside is the pool which is small. But I guess it applies to every hotel in Patong beach.
General Manager 於 2017年1月19日回覆
I'm glad you have a great time wiht us and thank you for let us know as we work hard to make our guest happy and look forward to welcome you back in the near future!

4/10 不太好

真實旅客

不喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
General Manager 於 2017年1月4日回覆
I apologize that you did not enjoy your stay and we sincerely look forward to an opportunity to welcome you back and be of service once again. Sincerely.

8/10 不錯哦

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
General Manager 於 2017年1月4日回覆
Thank you and appreciate your time to let us know and look forward to welcome you back in the near future.

8/10 不錯哦

CHI FAI PHILIP

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
住近巴東海灘的遊客的一個好的選擇
酒店就近巴東海灘，步行數分鐘便到，酒店設備齊全，wi-fi上網非常快速，房間寬敞，是想住近巴東海灘的遊客的一個好的選擇。
General Manager 於 2016年10月26日回覆
Thank you for your review to let us know, we are delighted to know you had a great time stay with us as we work hard to make our guests happy and look forward to welcome you back soon.

8/10 不錯哦

Michelle，Tang

喜歡：員工素質和客房舒適度
不喜歡：住宿環境和硬體
Good to stay for 2 nights, but not longer
Kids club lack of toys and facilities, do not expect anything there. Swimming pool at 3rd floor is small. Walking to Juncelong takes 15 mins, with kids maybe 20 mins. Its not noisy in my room as its not close to hard rock hotel. But its facing holiday inn, the road down there would be noisy when cars pass by. Breakfast is OK but it charge kids aged 4 or above THB 200 which is not good. Usually kids are free under 6.
Swissotel Resort Phuket Patong Beach 於 2016年9月20日回覆
Thank you for your review as we work hard to make our guest happy and look forward to having you back in the near future.

8/10 不錯哦

wai yee

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度

8/10 不錯哦

lai hung dora，香港

喜歡：員工素質
不喜歡：整潔度和住宿環境和硬體
房間裝飾、浴室設備、浴巾全部都殘舊和破爛
因酒店房間有DVD機客人可自備喜愛的節目播放

8/10 不錯哦

Pei-Ling，台灣

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
想要好好約會的父母 帶孩子來這就對了!
這是一家適合帶小孩入住的飯店.位於芭東海灘的南方.步行到沙灘只要3分鐘.房間很大雙人房是兩張大床.早餐的選擇很多還有孩童專屬的取餐區域.飯店有兩個泳池可選擇.3樓泳池旁就是兒童遊戲間入口.從嬰兒的睡床到幼兒的溜滑梯球池.甚至大孩子的電玩設備和撞球台都有.更難能可貴的是還有褓母服務.想自己偷閒出去約會的父母來這裡就對啦! 若是年輕人入住.頂樓的泳池晚上搖一變為絢麗的夜店.樓下就是Hard Rock便利極了.附近生活機能不錯.要買要吃要按摩都不是問題.可惜離芭東夜市和百貨有些距離.要走個20分鐘才到得了.否則就無懈可擊了!

8/10 不錯哦

YuChuan

喜歡：員工素質

8/10 不錯哦

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
沒有停車場, 需要泊街並放下車匙予服務員
非常適合有小朋友入住

2/10 很糟糕

mika ，Hong Kong

超賣房間，沒有房間給予
本人晚上1點到布吉，帶著已睡的小朋友，去到酒店，竟然被告知超賣房間，沒有房間了！知道有多驚訝嗎？雖然員工有善，指立即安排第二間酒店給我們，但根本不是我們想要的，我看中是方便及kids club .酒店職員指第二間酒店是「resort 」比較高級一點，但那一間根本比較舊及不方便，對於此，我心感不滿！但前台服務態度是很好的·

8/10 不錯哦

Wah Chun

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度

8/10 不錯哦

Paul，Hong Kong

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Convenient location
Good location to get everything. Since the hotel breakfast can be provided from 6:30 am, we can have plenty of time to eat before we are picked up by the local tour.

2/10 很糟糕

真實旅客

不喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
very bad hotel
這是一次非常差的體驗,從來都沒有住過這麼差的酒店 服務態度不好 酒店房費支付規則不明確 每個員工說法都不一樣! 房間用品不齊全 房間門鎖有問題 經常開不了門 引起好多不必要的麻煩不便，員工還理所當然 欠缺耐性 一點歉意都沒有！建議不要選擇這酒店！

6/10 一般般

YUN-CHIEH，Taiwan

不喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
BAD
房間清潔不乾淨 枕頭棉被有異味 房間潮濕 極力不推薦

10/10 有夠讚

PUI MING，hong kong

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Will go again
excellent staff, good location, 2 mins walk to the beach, 10 mins to shopping mall, 7-11 in 1 mins. pool is small but clean. kid zone is just ok

8/10 不錯哦

CHI HANG，Hong Kong

Ok

6/10 一般般

Yeuk Lung Simon，Hong Kong

不喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Room not clean enough
Towel looks used for a long while. Mosquito in room

8/10 不錯哦

Brian，hong kong

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Great hotel
poor wifi, mould around the bathroom sink and shower. Everything else was great. best breakfast i have had in Phuket.

8/10 不錯哦

Polly，Hong Kong

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
房間超大,但有少少木的霉味, 對街隔音極差, 沒有風景, 因面對着Holiday Inn, 早餐不錯
房間超大, 位置也方便, 旁邊的泰國食肆多到數不完, 可以步行約15分鐘到帆船商場, 唯一是進房後有少少木的霉味, 但可以忍受的, 如果可以改善就更好, 早餐選擇不錯, 要求不太高的話, 這中等價錢房價包早餐已算超值, 還有一個角落給印度人的, 頗貼心, 就是泳池太小了, 看之前評價說旁邊 Hard Rock Cafe 音響很大, 晚上影响睡眠, 但其實是 Hooter放的音樂, 最差是房間對外的隔音極差, 早晚如有車經過完全聽得到, 第一晚我還以為忘了關落地玻璃, 其實已關, 只是隔音太差, 如果是要绝對清淨没一點聲音才能睡覺的話, 一定不能選這間酒店, 最後, 房間沒有風景看, 是對着 Holiday Inn 的房間.