大廳

拉貝斯塔套房飯店的評分

4 out of 5
拉貝斯塔套房飯店
206 Alexa Ct, Paso Robles, CA

評論

9.0

太棒了

10 分,有夠讚;1042 則評論中有 689 則" "
8 分,不錯哦;1042 則評論中有 194 則" "
6 分,一般般;1042 則評論中有 76 則" "
4 分,不太好;1042 則評論中有 57 則" "
2 分,很糟糕;1042 則評論中有 26 則" "

9.2/10

整潔度

9.0/10

員工素質

8.6/10

設施服務

8.8/10

住宿環境和硬體

8.8/10

環保程度

評論

10/10 有夠讚

Samuel

商務旅客
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2021 年 11 月住了 2 晚
GM 於 2021年11月25日回覆
Hi Samuel, Thank you so much for the perfect score.

6/10 一般般

Viorel

家庭旅遊
喜歡:整潔度和設施服務
不喜歡:住宿環境和硬體
I liked the newly remodeled room with fireplace and jacuzzi! Since the remodeling was ongoing, there was ni restaurant/bar on the property.
於 2024 年 5 月住了 1 晚
Owner 於 2024年5月17日回覆
Viorel, thank you very much for your feedback! We hope to serve you again in the future.

8/10 不錯哦

Stephanie

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Everything's close distance from the hotel. Easy to get around. I disliked that our room was not cleaned by staff each day we stayed there. That's my only complaint.other than that great stay. staff are friendly
於 2024 年 5 月住了 2 晚
Owner 於 2024年5月8日回覆
Stephanie, thank you for taking the time to leave us such a great review! Our team is glad we were able to help you enjoy your stay and will use your feedback to improve even better for the future! We hope to host you again next time you are in the area!

4/10 不太好

Marcus

家庭旅遊
喜歡:整潔度和員工素質
不喜歡:設施服務和住宿環境和硬體
於 2024 年 5 月住了 3 晚
Owner 於 2024年5月6日回覆
Thank you for taking the time to review us, Marcus. It is never our intention to disappoint a guest. Please feel free to reach out to the hotel directly if you would like to discuss your stay with us further. We hope to welcome you back in the future for a more positive experience.

10/10 有夠讚

Joel

情侶出遊
喜歡:整潔度、員工素質和住宿環境和硬體
Checked in 5/4 @ 1630hrs, front desk was pleasant
於 2024 年 5 月住了 1 晚
Owner 於 2024年5月6日回覆
Thank you very much for your positive feedback! We hope to serve you again in the future.

8/10 不錯哦

Keir,Salinas

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 1 晚
Owner 於 2024年5月23日回覆
Keir, we appreciate the great review! We are glad to see you enjoyed your stay with us, and hope you choose us again next time you are in the area!

10/10 有夠讚

Judith,Hemet

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
於 2024 年 5 月住了 1 晚
Owner 於 2024年5月23日回覆
Judith, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

8/10 不錯哦

Serla

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
We are happy with a nice clean cozy hotel. Our room had the jacuzzi tub, which was very nice. A little disappointed that the restaurant on the premises was being renovated and the spa was closed. It’s ok, we went for the wine tasting anyway.
於 2024 年 4 月住了 3 晚
Front Office Manager 於 2024年4月30日回覆
Dear Guest,Thank you for taking the time to share your experience with us. We're thrilled to hear that you enjoyed the **cleanliness** and **coziness** of our hotel, as well as the **jacuzzi tub** in your room. Your comfort is our top priority, and we're glad these features enhanced your stay.We understand your disappointment regarding the **restaurant renovation** and the **spa closure**. We are working diligently to enhance these areas and are excited about the improvements we're making. The restaurant is scheduled to reopen in **mid-July 2024**, and we're confident it will offer an even more delightful dining experience.We're pleased that you were able to enjoy the local **wine tasting**, and we hope it added a special touch to your visit. We would love to welcome you back to experience our fully renovated facilities. Please feel free to reach out to us for any future reservations, and we'll ensure your next stay is even more comfortable and enjoyable.Warm regards,Le Bellasera Hotel and Suites, Paso Robles, CA

10/10 有夠讚

Jeff

情侶出遊
喜歡:整潔度、員工素質和住宿環境和硬體
The staff were friendly and helpful, and our stay was very quiet. We would stay here again.
於 2024 年 4 月住了 2 晚
Front Office Manager 於 2024年4月30日回覆
Dear Guest,Thank you for your wonderful feedback and the **5 out of 5** rating. We're thrilled to hear that our staff's friendliness and helpfulness made your stay enjoyable, and that the quietness of our hotel provided you with a serene environment.We also wanted to inform you that we are currently undergoing renovations to further improve our facilities and services. These enhancements are scheduled to be completed by the **second quarter of next year**. We believe these improvements will make future stays even more delightful.We appreciate your understanding during this period of change and look forward to the opportunity to host you again, offering an even better experience with our upgraded amenities.Warmest regards,La Bellasera Hotel and Suites

10/10 有夠讚

Hugo Alcantar

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Very Romantic Property
於 2024 年 4 月住了 2 晚
Owner 於 2024年4月24日回覆
Hugo, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

6/10 一般般

Marilyn

團體旅遊
喜歡:整潔度
不喜歡:員工素質和住宿環境和硬體
The restaurant and lounge was closed for renovations. Would have liked to have known that- one of the hotel features that brings us back. Refrigerator didn’t work, no extra bedding for sofa, went down to front desk to ask for extra drinking glass and was told no. I’ve stayed here a number of times and this is the first time had a negative experience
於 2024 年 4 月住了 2 晚
Front Office Manager 於 2024年4月30日回覆
Dear Valued Guest,We sincerely apologize for the inconvenience you experienced during your recent stay with us. We understand that the closure of our **restaurant and lounge** for renovations impacted your visit, and we regret not communicating this information effectively. Your feedback is crucial to us, and we are taking steps to ensure our guests are well-informed about any changes that may affect their stay.We also apologize for the issues with the **refrigerator** and the lack of **extra bedding** for the sofa. We strive to provide complete comfort and convenience, and it's clear we fell short in this instance. Additionally, we are addressing the service lapse at the front desk to ensure that all guest requests are handled with the utmost care and respect.We are currently undergoing renovations with an expected completion around the **2nd quarter of next year**. We are confident that these improvements will enhance the overall guest experience, including the amenities that you've enjoyed in the past.We value your loyalty and would like to make this right. We would be honored to have the opportunity to welcome you back and provide a stay that not only meets but exceeds your expectations. Please contact us directly for your next booking, and we will ensure that your experience is nothing short of exceptional.Warm regards,La Bellasera Hotel and Suites

6/10 一般般

Marsha

The hotel is and being renovated. The restaurant was closed permanently. Not a classy hotel as I was expecting.
於 2024 年 4 月住了 1 晚
Owner 於 2024年4月23日回覆
Marsha, thank you for taking the time to leave us review. We appreciate the constructive feedback, and we will be sure to use this to improve our service in the future. We hope for the opportunity to host you again soon.

10/10 有夠讚

Conrado

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 2 月住了 1 晚
Owner 於 2024年4月24日回覆
Conrado, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

10/10 有夠讚

Natilee

喜歡:整潔度、員工素質和住宿環境和硬體
Lovely property
於 2024 年 4 月住了 1 晚
Owner 於 2024年4月24日回覆
Natilee, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

8/10 不錯哦

Christina

情侶出遊
喜歡:住宿環境和硬體
Nice location. Just not the best views from room.
於 2024 年 4 月住了 2 晚
Owner 於 2024年4月22日回覆
Christina, thank you very much for your feedback! We hope to serve you again in the future.

6/10 一般般

Brenton

情侶出遊
I didn’t like the wall ac unit and listening to the 101 traffic.
於 2024 年 4 月住了 1 晚
Owner 於 2024年4月22日回覆
Brenton, thank you for taking the time to leave us review. We appreciate the constructive feedback, and we will be sure to use this to improve our service in the future. We hope for the opportunity to host you again soon.

2/10 很糟糕

真實旅客

情侶出遊
不喜歡:員工素質和住宿環境和硬體
I brought my girlfriend here for our anniversary, booked a room with a jacuzzi and the room would not cool down below 79-80 degrees. She had her heart set on enjoying the jacuzzi and we couldn’t take the heat and had to get a different room.
於 2024 年 4 月住了 1 晚
Owner 於 2024年4月22日回覆
Thank you for taking the time to review us, Daniel. It is never our intention to disappoint a guest. Please feel free to reach out to the hotel directly if you would like to discuss your stay with us further. We hope to welcome you back in the future for a more positive experience.

10/10 有夠讚

Sheryl

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The best service weve had in a long time checking in to a hotel. Staff was friendly and suggesting restaurants and genuinely happy. Tne room was beautiful!
於 2024 年 4 月住了 1 晚
Owner 於 2024年4月22日回覆
Sheryl, thank you for sharing your experience. We appreciate your feedback and are delighted to hear you had a great stay. We take great pride in not only meeting, but also exceeding the expectations of every guest. We hope you will come back and visit us again soon!

10/10 有夠讚

Mario

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Great overall experience! The in room hot tub is a nice feature!
於 2024 年 2 月住了 1 晚
Owner 於 2024年4月18日回覆
Thank you very much for your positive feedback! We hope to serve you again in the future.

10/10 有夠讚

Van

情侶出遊
喜歡:整潔度、員工素質和住宿環境和硬體
We liked the hotel very much and will definitely stay again.
於 2024 年 4 月住了 1 晚
Owner 於 2024年4月17日回覆
Thank you very much for your positive feedback! We hope to serve you again in the future.

6/10 一般般

Patricia,Templeton

情侶出遊
喜歡:整潔度
不喜歡:設施服務和住宿環境和硬體
We have always enjoyed staying at this property in the past however this stay was below standard. The hotel is changing management or ownership not sure Hilton will be taking over therefore things were let go a bit. Staff still friendly but supples low toiletries were not replaced bar in restaurant was out of some liqueurs. We were disappointed in our stay. Will check out other hotels in Paso Robles area as this hotel is going into renovation mode.
於 2024 年 4 月住了 3 晚
Owner 於 2024年4月15日回覆
Patricia, thank you for taking the time to leave us review! We appreciate both the positive feedback as well as the constructive feedback, and we will be sure to use this to improve our service in the future! We hope for the opportunity to host you again soon!

10/10 有夠讚

Dennis

於 2024 年 4 月住了 1 晚
Owner 於 2024年5月6日回覆
Dennis, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

10/10 有夠讚

Mercedes

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Great location for a short Paso Robles trip.
於 2024 年 4 月住了 1 晚
Owner 於 2024年4月15日回覆
Thank you very much for your positive feedback! We hope to serve you again in the future.

10/10 有夠讚

Daniel

於 2024 年 4 月住了 1 晚
Owner 於 2024年5月6日回覆
Daniel, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

10/10 有夠讚

Elvira

團體旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Great place to stay. The staff was awesome, in particular Joan. So helpful and knowledgeable. Will definitely stay here again!!
於 2024 年 4 月住了 1 晚
Owner 於 2024年4月15日回覆
Elvira, thank you so much for your kind words. We really appreciate you taking the time to share your experience with us! We hope to see you again soon.

8/10 不錯哦

Glen

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Actually thought this hotel was in a much more desirable area not off the freeway
於 2024 年 4 月住了 2 晚
Owner 於 2024年4月15日回覆
Thank you very much for your positive feedback! We hope to serve you again in the future.

10/10 有夠讚

Claudia

家庭旅遊
喜歡:整潔度、員工素質和住宿環境和硬體
Beautiful room and courteous staff
於 2024 年 4 月住了 1 晚
Owner 於 2024年4月15日回覆
Claudia, we appreciate you taking the time to review us. We are very glad to see our staff and property resulted in you having a great stay. Safe travels, and please come see us again in the future!

10/10 有夠讚

Sophia

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
I like that it was close to all the places we wanted to visit during our trip yo Paso Robles. Close to highway 101 and 49.
於 2024 年 3 月住了 5 晚
Owner 於 2024年4月12日回覆
Thank you very much for your positive feedback! We hope to serve you again in the future.

6/10 一般般

Mia,San Ramon

商務旅客, 家庭旅遊
喜歡:整潔度和員工素質
The pool is small and the hot tub was under renovation. The fireplace wasn’t working and they didn’t have enough staff to accommodate requests
於 2024 年 4 月住了 3 晚
Owner 於 2024年4月11日回覆
Mia, thank you for taking the time to leave us review. We appreciate the constructive feedback, and we will be sure to use this to improve our service in the future. We hope for the opportunity to host you again soon.

4/10 不太好

Kevin

情侶出遊
喜歡:整潔度
不喜歡:設施服務
The jucuzzi was not working and we had to change rooms after the first day because the thermostadt was not working. The staff is nice but very limited.
於 2024 年 4 月住了 2 晚
Owner 於 2024年4月10日回覆
Thank you for taking the time to review us, Kevin. It is never our intention to disappoint a guest. Please feel free to reach out to the hotel directly if you would like to discuss your stay with us further. We hope to welcome you back in the future for a more positive experience.

8/10 不錯哦

Sandra

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 1 晚
Owner 於 2024年4月11日回覆
Sandra, we appreciate the great review! We are glad to see you enjoyed your stay with us, and hope you choose us again next time you are in the area!

10/10 有夠讚

Maria

團體旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The staff is very friendly and courteous.
於 2024 年 4 月住了 2 晚
Front Office Manager 於 2024年4月8日回覆
Thank you for sharing your wonderful feedback with us! We are absolutely thrilled to hear that you had a fantastic stay at our property and that our staff left a positive impression on you. Highlights from Your Review:Friendly and Courteous Staff: It warms our hearts to know that our team made your experience memorable. We take pride in providing excellent service, and your kind words motivate us to continue doing so.Your Satisfaction Matters: We appreciate your 5-star rating and value your feedback. Rest assured that we will continue striving to exceed your expectations.Thank you once again for choosing our property. We look forward to welcoming you back soon!Warm regards,

10/10 有夠讚

Donna

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Safe area. Clean and spacious rooms. Friendly staff. Easy parking.
於 2024 年 4 月住了 1 晚
Front Office Manager 於 2024年4月8日回覆
Thank you for taking the time to share your positive experience with us. We are delighted to hear that you found our area safe, our rooms clean and spacious, our staff friendly, and our parking easy. We strive to provide our guests with a comfortable and enjoyable stay, and we are thrilled that we were able to meet your expectations. We appreciate your 5 out of 5 review and look forward to welcoming you back in the future.

6/10 一般般

STEPHEN

親子旅遊
喜歡:整潔度
不喜歡:員工素質、設施服務和住宿環境和硬體
We’ve stayed here 4 times before & always had a wonderful stay. Unfortunately this hotel has gone downhill!!! We booked the suite with a jacuzzi tub. The water pressure for the tub was so low, it took 2 hours to fill the tub!!! (That’s not an embellishment!) We finally started filling up trash cans in the shower to fill the tub up faster. We asked if we could change rooms & were told, the only other room available, the jets in the tub didn’t work. We also tried to order room service, four separate calls, finally the guy at the front desk told us, room service would call us. They never did! We ordered a pizza instead. They offered us a $20 off breakfast coupon for our troubles. What a disappointment!!!!
Front Office Manager 於 2024年4月8日回覆
It is disheartening to learn that the suite you reserved, equipped with a jacuzzi tub, did not meet your expectations. The low water pressure in the tub, resulting in an extended filling time, is certainly not the standard of service we strive to provide.Furthermore, the lack of an alternative room with a functional jacuzzi tub and the difficulties you faced in ordering room service are matters of serious concern. It is unacceptable that your calls went unanswered, leading to a disappointing experience.In recognition of the inconvenience caused, we have extended a 20 discount coupon for breakfast as a gesture of goodwill. However, I understand that this does not fully compensate for the shortcomings you experienced during your stay.Rest assured that we are taking immediate steps to address these issues and ensure that future guests do not encounter similar problems.I sincerely apologize for the negative impact this experience has had on your perception of our hotel. We value your patronage and are committed to making changes to assure we can deliver exceptional service for our guests.

10/10 有夠讚

Narciso

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 3 月住了 2 晚
Owner 於 2024年4月4日回覆
Narciso, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

10/10 有夠讚

Karina

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Beautiful hotel, amazing rooms!
於 2024 年 3 月住了 2 晚
Owner 於 2024年4月1日回覆
Karina, thank you so much for your kind words. We really appreciate you taking the time to share your experience with us! We hope to see you again soon.

8/10 不錯哦

Mari,Templeton

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The room was large, comfortable, and attractive. :-)
於 2024 年 3 月住了 1 晚
Owner 於 2024年4月1日回覆
Mari, we appreciate you taking the time to review us. We are very glad to see our staff and property resulted in you having a great stay. Safe travels, and please come see us again in the future!

10/10 有夠讚

Mark

情侶出遊, 商務旅客
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Very great room food and location
於 2024 年 3 月住了 1 晚
Owner 於 2024年3月29日回覆
Thank you very much for your positive feedback! We hope to serve you again in the future.

10/10 有夠讚

Daya

親子旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
very nice hotel very clean room and staff good customer service,good food.
於 2024 年 3 月住了 1 晚
Owner 於 2024年3月28日回覆
Daya, we appreciate you taking the time to review us. We are very glad to see our staff and property resulted in you having a great stay. Safe travels, and please come see us again in the future!

10/10 有夠讚

Megan

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 3 月住了 1 晚
Owner 於 2024年3月29日回覆
Melinda, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

10/10 有夠讚

Sergio

於 2024 年 3 月住了 1 晚
Owner 於 2024年4月19日回覆
Sergio, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

10/10 有夠讚

Shadee

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Room itself was great. The lobby n restaurant perfection. Wish there had been a hotel bar / area for relaxing/ hanging out at all hours however the only option for that is the restaurant.The patio area was not swept. There was an old newspaper that seen a few rains. When we sat out there i had to dust off and kill / watch out for spiders.
於 2024 年 3 月住了 1 晚
Owner 於 2024年3月27日回覆
Shadee, thank you for taking the time to leave us such a great review! Our team is glad we were able to help you enjoy your stay and will use your feedback to improve even better for the future! We hope to host you again next time you are in the area!

10/10 有夠讚

Marco

情侶出遊
喜歡:整潔度、員工素質和住宿環境和硬體
Great luxury hotel. Will be back for sures!
於 2024 年 3 月住了 2 晚
Owner 於 2024年3月26日回覆
Thank you so much for taking the time to tell us about your recent visit. We are so thrilled that you enjoyed your stay. If there is anything that we could have done to make your stay even more enjoyable, please let us know.

6/10 一般般

Julie,Tucson

喜歡:整潔度和員工素質
於 2024 年 3 月住了 1 晚
Owner 於 2024年4月15日回覆
Thank you for taking the time to review us. We’re so glad that we were able to accommodate you during your stay. We hope to see you again soon.

6/10 一般般

Frank

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Good location to visit wineries on Hwy 46 west of 101. Room was a bit dated, but price was competitive compared to some other properties. Suite included a kitchen that wasn't well stocked with dishes or silverware. First floor room was quiet due to high wall that blocked freeway noise. Upper floors have nothing between room and freeway.
於 2024 年 3 月住了 3 晚
Owner 於 2024年3月22日回覆
Thank you for taking the time to review us. We’re so glad that we were able to accommodate you during your stay. We hope to see you again soon.

8/10 不錯哦

Fred

情侶出遊
不喜歡:整潔度和住宿環境和硬體
Pool and jacuzzi dirty room couch stained also water fountain flying bugs everywhere
於 2024 年 3 月住了 2 晚
Front Office Manager 於 2024年3月21日回覆
Thank you for your feedback! We sincerely apologize for the inconvenience you experienced during your stay. We appreciate your patience and understanding.Rest assured; we are committed to making significant improvements. As part of our ongoing efforts, we will be undertaking a comprehensive renovation of our amenities, building, and rooms. We value your input and look forward to providing you with an enhanced experience in the future. Thank you for choosing our establishment, and we hope to welcome you back soon!

8/10 不錯哦

Jerry

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
I would have enjoyed a more comfortable bed
於 2024 年 3 月住了 1 晚
Owner 於 2024年3月18日回覆
Jerry, we appreciate the review! We are glad to see you enjoyed your stay with us, and hope you choose us again next time you are in the area!

8/10 不錯哦

Sandra

於 2024 年 3 月住了 1 晚
Owner 於 2024年4月1日回覆
Sandra, we appreciate the great review! We are glad to see you enjoyed your stay with us, and hope you choose us again next time you are in the area!

10/10 有夠讚

Felipe

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Easy comfortable experience
於 2024 年 3 月住了 1 晚
Owner 於 2024年4月15日回覆
Thank you very much for your positive feedback! We hope to serve you again in the future.

10/10 有夠讚

Ronald

於 2024 年 2 月住了 1 晚
Front Office Manager 於 2024年3月21日回覆
Thank you for your 5-star rating! We truly appreciate your positive feedback. While we’re thrilled that you had a great experience during your stay, we understand that sometimes guests may not provide specific comments. Rest assured, we are committed to maintaining our high standards and continuously improving.Your satisfaction is our priority, and we look forward to welcoming you back soon. If there’s anything else we can do to enhance your next visit, please don’t hesitate to let us know. Safe travels!