「Hotel computer bug lost me $600. Staff refused to acknowledge was unreasonable.
Seeking a 6/15-17 stay starting the next day (Mon), fat fingered 6/14-17, starting Sunday, 1130pm the night of booking.
Showed up Mon afternoon to check-in. Saw my mistake, I’d overpaid for 30 mins of an empty room. Nbd, I said, my mistake, I’ll eat it. But the computer canceled my entire stay as a “no show.” No call, email, msg (event thru app) from hotel.
Now Expedia says no refund if YOU cancel, but the hotel...
「Hotel computer bug lost me $600. Staff refused to acknowledge was unreasonable.
Seeking a 6/15-17 stay starting the next day (Mon), fat fingered 6/14-17, starting Sunday, 1130pm the night of booking.
Showed up Mon afternoon to check-in. Saw my mistake, I’d overpaid for 30 mins of an empty room. Nbd, I said, my mistake, I’ll eat it. But the computer canceled my entire stay as a “no show.” No call, email, msg (event thru app) from hotel.
Now Expedia says no refund if YOU cancel, but the hotel...
Jody