2/10 很糟糕
CHUN YIN
2015 年 7 月 4 日
喜歡：整潔度、住宿環境和硬體和客房舒適度
Overcharge and no refund!
I paid for the hotel through Hotel.com and lived in this hotel in April. The staff told me they didn't have the payment record and I needed to pay again when I checked out. Finally I found them I was charged twice and contacted them for follow up. They admitted it was a mistake and agreed to refund. However, I still cannot get the refund now and they don't reply to my emails anymore!
The last email they admitted the mistake.
Dear Sir,
Please also find the invoice corresponding to the 135€09;
As you may see, there is 14€40 corresponding to the payment of the city tax, which has to be paid on spot by the guest himself;
This means we actually owe you 120€69 and not 135€09.
Please double check and reconfirm;
With my best regards
HOTEL-RESTAURANT KYRIAD
PARIS EST- PORTE DE BERCY-ST MAURICE ***
12 Rue de Maréchal Leclerc
94410 Saint Maurice
And no follow up any more!
Tel : 01.43.75.94.94 Fax : 01.43.53.63.82
Mail: paris.est.stmaurice@kyriad.fr
www.kyriad.com