I picked this hotel for our stay based off of the reviews. However, we experienced nothing but a bad stay and truly ruined our trip. Upon arrival the elevator is located on the first floor which are 2 sets of stairs to get to the first floor and elevator , which should have been mentioned in the hotel description as I had 2 senior parents with me and luggage. I had specifically asked for a penthouse with the ones shown in the pictures posted for it as I noticed there were 2 types of rooms for the penthouse. I told the front desk and they said we can’t pick and choose, however, I emailed the hotel 2 month prior asking for that room. I truly believe they gave us the WORST room in the hotel. The faucets don’t dispense hot water and are broken, the shower glass doors are broken as we had to shower with no barrier and the water would get all over the washroom floor, sink, toilet. The room was so dusty and dirty with hair alll over. The carpet they had is filthy, they’re should change it or just remove it completely. The fridge wasn’t working and we were told to leave our stuff that we need cold at front desk and come down for it each time. I complained to the front desk and they said they willl change to the room we want with everything working, however we had already unpacked, we did not want to pack again and unpack. They shouldnt have offered a bad room to guests from the get go.The sofa bed was a NIGHTMARE feels like your sleeping on metal, sheets had stains.
