The staff was exceptional. The salon on the second floor was very nice, especially since we were traveling with multiple family members in separate rooms. The air conditioning seemed to be permanently broken, with laminated signs in the rooms telling us that it was out of order, but no indication beforehand telling us that it was out of order. This was especially a problem because Paris was having a heat wave. The elevator broke down twice during our visit, which was rough being on the 4th floor (American 5th floor). Our rooms were tiny to begin with, but after we returned to Paris, we had a much bigger room for one night. It would have been nice to have that big room when we were there for a full week. We would stay here again, unless we travel during a heatwave!