OVERALL my experience was a 4/10. I booked two rooms for a major city event. My first check in was awesome, my second check in was HORRIBLE. The absolute worse encounter with the front desk receptionist I’ve ever experienced She was very disrespectful, lacked knowledge and I hate to say it but RACIST! She threatened to call the police on me for asking prominent questions that she should have known the answers to. I ended up having to book ANOTHER ROOM there which had a broken toilet and a dirty tub full of water and paint chips.
After checking out, I did receive a call from the manager Jarrett that morning who smoothed everything over by “the next time you book, a discount on me and I will have a talk with her once she returns to work” but I will not be revisiting this location unfortunately fact of the matter is I had to encounter a lot of disrespect, racial slurs and police threats by a person who was in the WRONG; for over 45 mins.
I would not recommend, unfortunately.
