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Polat Thermal Hotel

5.0 star property
Natural hot springs and modern comforts combine at this relaxation retreat where guests can enjoy spa treatments, gourmet dining, and three inviting pools

Choose dates to view prices

Polat Thermal Hotel harnesses the healing power of natural hot springs in a contemporary setting. Travelers can book rejuvenating massages at the spa, dine at either of two restaurants, or spend sunny afternoons lounging by the pools, complete with sun loungers and umbrellas.

Reviews

6.0 out of 10

Popular amenities

  • Pool
  • Spa
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym
The current price is NT$4,458
NT$4,993 total
includes taxes & fees
Dec 21 - Dec 22

Room options

Available filters for rooms
Showing 1 of 1 room

View all photos for Standard Room

Minibar, soundproofing, free cribs/infant beds, free WiFi

Standard Room

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
LCD TV
Shower/tub combination
Bathrobes
Hair dryer
Private bathroom
  • 301 sq ft
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed
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About the neighborhood

Map
Karahayit Mevkii, Denizli, Denizli, 20290

What's nearby

  • Red Travertine of Karahayit - 8 min walk - 0.7 km
  • Pamukkale-Hierapolis - 12 min walk - 1.0 km
  • Hierapolis - 4 min drive - 3.0 km
  • Antique Pool - 7 min drive - 4.5 km
  • Pamukkale Thermal Pools - 11 min drive - 4.9 km

Getting around

  • Goncali Station - 26 min drive
  • Denizli (DNZ-Cardak) - 70 min drive

Restaurants

  • ‪Vural Steakhouse - ‬14 min walk
  • ‪Yörük Evi - ‬6 min walk
  • ‪Ece Yengari Restorant - ‬10 min walk
  • ‪İpek Yolu Uygur Restaurant - ‬10 min walk
  • ‪Şelale Park Çay Bahçesi - ‬11 min walk

About this property

Polat Thermal Hotel

Luxury family-friendly hotel near Pamukkale Thermal Pools
A poolside bar, a grocery/convenience store, and a terrace are just a few of the amenities provided at Polat Thermal Hotel. Treat yourself to a massage at the onsite spa. Be sure to enjoy breakfast and dinner at the two on-site restaurants. In addition to shopping on site and a garden, guests can connect to free in-room WiFi.
You'll also find perks like:
  • 2 indoor pools and a seasonal outdoor pool, along with a waterslide, sun loungers, and pool umbrellas
  • Hot springs on site, RV/bus/truck parking, and express check-in
  • Smoke-free premises, a front-desk safe, and a banquet hall
  • A 24-hour front desk, free newspapers, and coffee/tea in the lobby
Room features
All 252 rooms have comforts such as 24-hour room service and air conditioning, as well as perks like free WiFi and sound-insulated walls.
More conveniences in all rooms include:
  • Shower/tub combinations, free toiletries, and hair dryers
  • TVs with satellite channels
  • Free infant beds, daily housekeeping, and phones

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  • Pool
  • Breakfast included
  • Spa
  • Parking included
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Airport shuttle on request
  • RV/bus/truck parking on site

Food and drink

  • 2 restaurants
  • A bar/lounge
  • A poolside bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Hiera Restaurant

Things to do

  • 2 indoor pools
  • Children's pool
  • Full-service spa
  • Gym
  • Hot springs
  • Library
  • Playground
  • Seasonal outdoor pool
  • Shopping
  • Steam room
  • Waterslide

Family friendly

  • 2 indoor pools
  • Children's pool
  • Grocery/convenience store
  • In-room crib
  • Laundry facilities
  • Playground
  • Seasonal outdoor pool
  • Snack bar/deli
  • Soundproofed rooms
  • Waterslide

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 4,542 square feet of conference space
  • Computer station
  • Meeting rooms

Outdoors

  • Garden
  • In the mountains
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Hot springs
  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • 7 buildings
  • Banquet hall
  • Fireplace in lobby
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • TV with satellite channels

Food and drink

  • 24-hour room service
  • Minibar

More

  • Air conditioning
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The property is closed between February 2 and May 13.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 6 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for TRY 150.0 per day
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Rollaway bed fee: TRY 150.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a smoke detector
Masks are required at the property for guests without COVID-19 vaccination
Property Registration Number 8133

We should mention

Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Hotel Polat Thermal
Polat Thermal
Polat Thermal Denizli
Polat Thermal Hotel
Polat Thermal Hotel Denizli
Polat Thermal Hotel Pamukkale
Polat Thermal Pamukkale
Polat Thermal Hotel Hotel
Polat Thermal Hotel Denizli
Polat Thermal Hotel Hotel Denizli

Frequently asked questions

Does Polat Thermal Hotel have a pool?

Yes, this property has 2 Indoor pools, a seasonal outdoor pool, and a children's pool.

How much does it cost to stay at Polat Thermal Hotel?

As of 2025/12/20, prices found for a 1-night stay for 2 adults at Polat Thermal Hotel on 2025/12/21 start from NT$4,458, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Polat Thermal Hotel pet-friendly?

No, pets are not allowed at this property.

What time is check-in at Polat Thermal Hotel?

Check-in start time: 2:00 PM; Check-in end time: anytime.

What time is check-out at Polat Thermal Hotel?

Check-out is at noon.

Where is Polat Thermal Hotel located?

This family-friendly Denizli hotel is located in the mountains, within 1 mi (2 km) of Red Travertine of Karahayit and Pamukkale-Hierapolis. Hierapolis and Hierapolis Necropolis are also within 3 mi (5 km).

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Reviews

Polat Thermal Hotel Reviews

6.0

5.6

Cleanliness

6.4

Location

6.2

Staff & service

7.0

Eco-friendliness

5.6

Property conditions & facilities
Rating 10 - Excellent. 7 out of 39 reviews
Rating 8 - Good. 9 out of 39 reviews
Rating 6 - Okay. 8 out of 39 reviews
Rating 4 - Poor. 4 out of 39 reviews
Rating 2 - Terrible. 11 out of 39 reviews

Reviews

8/10 Good

yousef

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lot of leftover around the hot pool clothes some food empty drinking cans towels
Stayed 1 night in Oct 2022

2/10 Terrible

Leonardo

Disliked: Cleanliness, amenities, property conditions & facilities
Standard room very dated and in poor conversation. Some of common areas also in poor conservation like swimming pool showers.
Stayed 2 nights in Feb 2025

8/10 Good

Christina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the indoor thermal hot spring. Food very good. Pools to cold. No washcloths. Said use pool towels but then charged for them. We didnt bring money down to swim. Had to walk to room wet.
Stayed 1 night in Sep 2023

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stay away

Noise: the hotel plays club music in the open courtyard 8-11pm where old male guests try to dance with youbg belly dancers. The walls are so thin you can hear entire conversations next door so with that kind of music you wont be ablw tonsleep. Staff refuse to tuen it down. If you have tours scheduled early (some tours depart around 5am), you'll be exhausted. Worsr cuatomer service I've ever experienced where the stafd will hang up on you and ignore you for an hour when youre standing right in front of them. The front desk was annoyed with my request to turn down the music so they fave out my passport info to a nosy bystander guest when he asked for it Cold water: if you plan on showering at the same time as other guests, you won't have hot water Cleanliness: i found pubic hairs on the bathroom doors when i first entered my new room Bed: the ned is rock hard and feels like sleeping on a plank It's really a 3 star hotel at best. Very old and outdated. Horrific cusromer service
Stayed 2 nights in Sep 2023

2/10 Terrible

Mehmet

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Rezalet

Akşam geç saatte giriş yaptım,reception pernoleni, güler yüzlü yardımcı oldular.Odalar çok kötü,spa bölümü rezalet.Odakarda ucuz kağıt terlik,klima rahatsız edici,banyolar kötü kokuyor.Spa bölümüne inmem istedim bornoz havlu vb ihtiyaçlar bulunmuyor,yardımcı olanda yok.Neyse gece gürültü ortamda uyudum.Sabah kahvaltısına indim ,inşaat şantiyelerinde kahvaltı görünümü herşey karma karışık,Herşeyi ile tek yıldızı bile hak etmiyor.
Stayed 1 night in Nov 2024

6/10 Okay

Gülsen

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Oda temizliği hiç iyi değil

Oda trmizliği çok kötüydü. Roz alınmamış yatak altları toz içinde. Sabun yok duş jeli şampuan zaten yoktu. Odalarve korudorlar inanılmaz soğuktu. Üşüdük. Artı oda tozu hasta olarak çıktık. Büyük bir beklentim yoktu, kusırda aramıyorum amaodada neden temiz tealim edilmez ki
Stayed 2 nights in Nov 2023

8/10 Good

Barbara

Liked: Staff & service
Nettes und freundliches Personal an der Rezeption

10/10 Excellent

Vadim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Cool thermal pool, excellent food!

Cool thermal pool, excellent food!
Stayed 1 night in Dec 2021

6/10 Okay

Khadouja

Hôtel correct sans plus pour un 5 étoile
Stayed 2 nights in Aug 2021

6/10 Okay

MEHMET TURGAY, İstanbul

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

A little disappoinment

I remember enjoying the five star quality of a hot springs hotel located near the Hierapolis antique grave site. Also located nearby is Pamukkale (Cotton Castle) that amazes any new comer. That was about 20-25 years ago when the hotel was brand new...However this time it was a little disappointment, as the hotel has gotten old and the quality of services rendered was not what I expected. I know it is a temporary situation, and with the conditions getting better in the country, the hotel will go back to its good old days. Otherwise, I recommend the hotel for everyone.

2/10 Terrible

Okan, Antalya/Kaş

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Berbat, Berbat

Oda berbat, ısıtma sistemi çok çok kötü, termal havuz çok sıcak insanın bedenini haşladı, sıcak havuz buz gibi, yemekler berbat Nasıl 5 yıldız verilmiş bilemiyorum. Kimseye tavsiye edemem.

10/10 Excellent

Shailesh, Toronto Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Eccellent

Beautiful sea view property, close to all restaurants.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

good

:)

4/10 Poor

Q.E., California

Disliked: Cleanliness, staff & service, property conditions & facilities

Shabby, a little creepy

The facilities are in need of an update. Insects in room. Staff needs training. Buffet was not appetizing, wasn't replenished, so if you do not arrive at the very beginning, there isn't much, and what's there is picked over, not fresh looking. Spa is okay, but expensive. The indoor pool is very nice, but cold.

2/10 Terrible

Paula, mx

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Terrible el hotel para el costo y el lugar

El hotel es viejo, no tiene mantenimiento. El cuarto huele a cigarrillo.

6/10 Okay

louise, california

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort

Needs renovation

Nice lobby, check in was fine the room was nonsmoking but smelled like smoke. The dinner is included which is nice, and it was acceptable. There was live music and a belly dancer which was fun. The air conditioning was poor we opened our window and the lighting in the room was poor. The breakfast had food left over from the previous dinner.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Terrible

Muy sucio y la comida es como para carceleros. El buffet se nota que es reciclado de varios días. La verdad que deja mucho que desear yo le daría 1 🌟

2/10 Terrible

Verified traveler

Disliked: Staff & service, room comfort

Ac not working in any room in May, tons of mosquit

no ac in any room, it was hot and full of mosquitoes, all they offered was to open the windows and use repellent, had to spray the room like 5 times, couldn't sleep.

4/10 Poor

Amanzeb, Dubai

Liked: Cleanliness
Disliked: Staff & service, room comfort

Off season

The facilities in the hotel were impressive and location was very nice, but since we stayed off-season the hotel was not really operational. With limited choice of food in the hotel at this time it was a tough stay. The staff, though friendly does not facilitate the guests and we were refused many requests during a days stay. In season may be a good option but I would not advise staying here off season

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort

温泉は最高

温泉が最高です。私の好みからすると、少し温度が高すぎますが、屋外温泉の噴出口直下の小さい湯船に入っていると、肌が一気に若返ります。ハマムも快適です。食事は朝夕ともビュッフェスタイルですが、少し種類が乏しいように思います。滞在中に天井から水漏れが有り、ルームサービスが対応できずに部屋を替わりました。

4/10 Poor

koichi, 日本

Disliked: Cleanliness, property conditions & facilities, room comfort

残念でした

ホテルの方の対応はよかったのですが、施設が古く、不衛生です。特に温泉はひどく、垢が浮いていました。残念なのは朝食です。種類も少なく、素っ気ない味でした。

4/10 Poor

James

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Thank god there are beautiful things to see nearby

After a lot of research decided that this hotel was the best of a number of not so good options. Unfortunately that was probably right as the hotel (like many in the region) was not focused on food or service and caters to large bus (budget) tourist groups. When you check in you are immediately approached by English speaking (the only ones in the place?) older men who encourage you to have a massage. The massage was good but very expensive, especially considering the rest of the facilities. The rooms were were showing wear and tear and no one in the hotel seemed to speak anything but Turkish. We had difficulties making local travel arrangements due to this.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Food service is really poor and has bad quality. I have changed my room 3 times because of air conditions at rooms are not working properly and most of rooms are not clean and it stinks. not recommended!

2/10 Terrible

Flo, Paris

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Worst hotel of my life

That hotel deserves a minus 5 stars! Everything is terrible. Hotel reps are untrained, don t know basics information (taxis fares, Pamukkale opening hours). Thermal bath are dangerous and dirty. Plus rooms are old and stincky. At least night buffet was ok. Still never go there, you are warned....

6/10 Okay

건발짐 염소, 부산

Liked: Property conditions & facilities
Disliked: Cleanliness

Pamukkale에서 차로 5~10분 거리인게 불편하지만...

호텔 규모있고 수영장 온천 무료로 이용할 수 있으며 넓은 호텔 요금에 저녁 아침 식사가 포함된건 좋지만 욕실 등의 청결도가 떨어지고 파묵칼레까지 거리가 있어 이동이 어려운 점이 단점임