Was shocked when I got to my room to take a nice hot shower after traveling all day, only to find there was no hot water. I called the front desk, and it was an "oh by the way, yeah, you need to let the water run for 10 minutes before it gets hot". Ummmm no. That is unacceptable in modern society at a hotel in Palo Alto. The last thing I want to do when I'm exhausted and need a shower, is stand around in a hotel room, unable to settle in, while I wait for the water to get hot. Furthermore, it is in direct opposition to the hotel's marketing that it is eco-friendly, as all that water is just wasted down the drain. Unacceptable