My close friend and I stayed at this property for three nights, and unfortunately, we were quite disappointed. We each had our own room, which was lucky – because the showers were very small. We had both assumed that having a double bed would mean a decent-sized shower, but to our surprise, they were cramped and uncomfortable. If we’d been sharing a room, it would’ve been even worse.
Another issue was the lifts. There are only two very small lifts for the entire hotel, which made it difficult to move around, especially during busy times.
The main reason we’re giving such a low rating is the poor service. The reception staff didn’t clearly explain important information at check-in – for example, the spa opening hours or whether there was an extra charge to use the beds at the rooftop bar. We had to find all this out ourselves.
Service in general was slow and inattentive. At the bar, we waited for over an hour before anyone came over to offer us a drink. As for the rooftop bar, it was disappointing to see that they were trying to charge guests for using beds, even though the hotel was almost empty and it didn’t look like any of the beds were booked that day.
Overall, I would recommend the hotel reviews its processes and provides proper training for staff. Employees should be encouraged to go above and beyond for their guests, and simple things like being friendly and smiling can make a big difference.