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Reviews of Desert Isle Resort by VRI Americas

3 out of 5
Desert Isle Resort by VRI Americas
2555 East Palm Canyon Drive, Palm Springs, CA

Reviews

9.2

Wonderful

Rating 10 - Excellent. 307 out of 425 reviews" "
Rating 8 - Good. 87 out of 425 reviews" "
Rating 6 - Okay. 18 out of 425 reviews" "
Rating 4 - Poor. 4 out of 425 reviews" "
Rating 2 - Terrible. 9 out of 425 reviews" "

9.6/10

Cleanliness

9.0/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Melissa

Liked: Cleanliness, property conditions & facilities
This was a great property. Quiet and clean and a good price.
Stayed 3 nights in Apr 2024

10/10 Excellent

John

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The grounds were well maintained and lots of flowers!
Stayed 2 nights in Mar 2024

8/10 Good

Annette

Traveled with family
Liked: Amenities
Very welcoming, quiet, well appointed and excellent location. Would definitely stay again
Stayed 5 nights in Mar 2024

10/10 Excellent

Elisabeth

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
These units are not fancy, but clean, roomy, comfortable and well equipped. We will stay here again when we're in the area next.
Stayed 2 nights in Mar 2024

10/10 Excellent

Tao

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Spacious and comfortable. Loved the steam shower.
Stayed 3 nights in Mar 2024

2/10 Terrible

Matthew

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
We arrive at 4PM and our room was not ready after driving over 6 hours and having a dinner reservation. They had to fix the toilet. After waiting 15 minutes we finally got to our room where he was still fixing it. Then the next day after going downtown we came back to our room. the water was shutoff and we asked how long and after a constant back and forth they said 5 hours. There temporary fix was to shower in the tennis court showers and there next thing they offered was to go into another unit and just shower. They refunded 1 night and we had to leave and drive 1.5 hours to another hotel. NEVER AGAIN WILL WE GO TO PALM SPRINGS. IT WAS ALOT DIFFERENT THEN WHAT IS ADVERTISED! What a horrible anniversery trip.
Stayed 2 nights in Feb 2024

10/10 Excellent

thomas

Business traveler
Liked: Cleanliness, room comfort
Stayed 4 nights in Feb 2024

10/10 Excellent

Ronda Lynn

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Loved the resort.
Stayed 6 nights in Feb 2024

10/10 Excellent

dr. richard

Liked: Cleanliness, amenities, property conditions & facilities
beautiful property 2 bedroom 2 bathroom 2 story condo. everything updated
Stayed 2 nights in Feb 2024

10/10 Excellent

silva

Liked: Cleanliness, room comfort
Small
Stayed 2 nights in Dec 2023

10/10 Excellent

Ronald

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Excellent vacation resort. Well maintained, friendly staff. Well located.
Stayed 21 nights in Dec 2023

10/10 Excellent

B

Liked: Cleanliness, room comfort
Space + value
We had an excellent stay at Desert Isle. The property is in good condition and the condos are absolutely huge. It wasn’t particularly busy when we were there so we had the pool area etc. to our self most of the time and had a very relaxing, enjoyable stay. Very easy driving to town and there are a few shops etc. nearby as well. Will definitely stay here again.
Stayed 3 nights in Nov 2023

10/10 Excellent

tamara

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
This is our go-to place to stay in Palm Springs, we've stayed here numerous times. The property is beautiful and the employees are friendly. I have no wishes, it's perfect
Stayed 2 nights in Nov 2023

10/10 Excellent

Anthony

Traveled with group
Liked: Cleanliness, room comfort
Super friendly staff. Clean room/villa with everything we needed to make our stay comfortable
Stayed 2 nights in Oct 2023

10/10 Excellent

Jennifer

Stayed 4 nights in Sep 2023

8/10 Good

Maureen

Traveled with group, Traveled with family
Liked: Cleanliness, room comfort
Great weekend
Love everything about this wonderful place except the pull out sofa mattress in our room was horrible
Stayed 4 nights in Aug 2023

4/10 Poor

blake, Los Angeles

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The pool had a lot of larvae bugs that you see in ponds. They cleaned the pool the next day but they were still infested. They also cut all the palm trees that day they cleaned the pools and let the debris fall into the pool. We come specifically for the pool since it’s so hot so my kids were kinda bummed. The room was great. Our refrigerator stopped working and they handled it great
Stayed 2 nights in Jul 2023

10/10 Excellent

Kim

Traveled with group, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
We always enjoy our stay at the Desert Isle!
Stayed 3 nights in Jul 2023

10/10 Excellent

kasper

Traveled with family
Liked: Cleanliness, room comfort
Happy Camper
Love this place. We always come here and we always enjoy it. Highly recommend this resort.
Stayed 3 nights in Jul 2023

10/10 Excellent

Mary

Liked: Cleanliness, property conditions & facilities
I loved the grill in patio. Place was clean but not the pool. I loved it, will go back again.
Stayed 2 nights in Jul 2023

10/10 Excellent

Jennifer

Business traveler
Liked: Cleanliness, property conditions & facilities
Older timeshare complex but the room/suite was upgraded BEAUTIFULLY! Love having 2 bathrooms, great layout, lots of space, big kitchen. Super friendly front desk people! Slight oversight on a couple cleaning things, hair in master shower and one dirty dish but overall excellent so I did not reduce cleanliness score. Pool area is average so if you're looking for a glamorous resort this is not it; I have been working/staying in the area all summer at similar resorts and this tops them all in this price range. Will definitely return!
Stayed 4 nights in Jul 2023

2/10 Terrible

John

Traveled with family
I was promised a certain room months in advance the last minute it was changed and I was never told. I'll never stay there again.
Stayed 5 nights in Jul 2023

10/10 Excellent

sergio

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great accommodations for a small family - room for everyone. Very pleased with our choice to stay here for our weekend getaway. Highly recommend will be coming back soon.
Stayed 2 nights in Jul 2023

10/10 Excellent

Alexandra

Liked: Cleanliness, amenities, property conditions & facilities
Lovely hotel. Staff was very kind and accommodating when we mistakenly stayed passed checkout time. Very clean pool and room. Loved how we had a personal bbq and used it daily. Overall one of our favorite hotels, we will be back!
Stayed 2 nights in Jun 2023

10/10 Excellent

Rosemarie

Traveled with family
Liked: Cleanliness, room comfort
Wonderful story
Amazing. Spacious rooms. I loved the kitchen and the barbecue. We will come again. We even saw the 4th of July fireworks from our back patio!
Stayed 2 nights in Jul 2023

10/10 Excellent

Vacheh, Tujunga

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Great property! Friendly staff, shopping near by
Stayed 2 nights in Jun 2023

10/10 Excellent

Marianne

Traveled with group, Traveled with family
Liked: Cleanliness, room comfort
Stayed 4 nights in May 2023

10/10 Excellent

Theresa

Stayed 3 nights in May 2023

10/10 Excellent

Heather

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
It was a beautiful and inviting environment for a mid to long stay; fully stocked kitchen (i.e. dishes, utensils, pots/pans, etc.) plus, BBQ on the patio. Multiple pools on the campus and a delicious restaurant just steps away. Grocery stores just a quick drive away and downtown is just down the road.
Stayed 2 nights in May 2023

8/10 Good

Nicholas David

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great location, quiet, clean, would definitely stay again.
Stayed 4 nights in May 2023

10/10 Excellent

Julia, Los Angeles

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Pleasantly surprised by this property! Will definitely stay again!
Stayed 1 night in May 2023

6/10 Okay

Jennifer

Traveled with partner
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
Pros: Close to grocery store and some restaurants. Nice pool. Laundry on site. Large suites. Was able to check in early, which was nice. Cons: Kitchen floor not swept or washed when we checked in. (had to do that myself). Could hear guests in adjoining suite (regular speaking voice level, and, unfortunately, would hear their loud s3x). Could hear street noise from East Palm Canyon.
Stayed 7 nights in Apr 2023

8/10 Good

Alexandre-Nicolas

Stayed 1 night in May 2023

10/10 Excellent

Claudia

Liked: Cleanliness, property conditions & facilities
Property grounds are lovely and the villas spacious and well maintained. It was the perfect spot to relax for a few days. The staff was friendly and very helpful. We look forward to returning as we will now make this our go to when we travel to Palm Springs,
Stayed 4 nights in Apr 2023

10/10 Excellent

Kathy

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
The 2 bedroom villa exceeded my expectations. Stayed for Stagecoach and will definitely bring my family here. The A/C worked wonderful during the record heat wave. I do not have one bad thing to say. Five stars!
Stayed 3 nights in Apr 2023

8/10 Good

Denneth

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Apr 2023

10/10 Excellent

Howard

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Apr 2023

10/10 Excellent

Jean

Liked: Cleanliness, amenities, property conditions & facilities
Great hospitality
Stayed 3 nights in Apr 2023

10/10 Excellent

Patrick

Liked: Cleanliness
Love the Pool!
Our room was wonderful with an amazing view of the mountains. The woman at the front fest who handled our check in was very friendly, pleasant and professional! This is our second year in a row we’ve stayed at this hotel for spring beak and we plan on staying here next year for sure!
Stayed 4 nights in Mar 2023

6/10 Okay

John, San Diego

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The unit was fine. Recently renovated, and tasteful. It is a dark unit. The deck opens up to the back of an adjacent building - view/ usability of the deck in minimal. All in all a rather soulless unit. Nothing wrong with it, but little right with it either. Price point seemed appropriate. Description of the facility online overstates the complex.
Stayed 2 nights in Mar 2023

10/10 Excellent

Holly, Lexington

Liked: Cleanliness, property conditions & facilities
Loved the condo we stayed in. Had everything we needed and more. We will definitely be back. A great find.
Stayed 2 nights in Mar 2023

2/10 Terrible

Tracy

Liked: Cleanliness, room comfort
Re: My Service Dog discrimination
It started as soon as i said i have a Service Dog. Two older women working front desk were horrible! Discrimination big time regarding my Service Dog. I was told multiple times to bring them a copy of certificate before checking in. Telling me he cannot stay in the room by himself (which i already know). Told me he has to leave his vest on. After i came back i was asked 3 times for his certification for being a Service Dog. This is all against the law on their part! As i walked away the women who checked me in kept bringing it up. I will be reporting this to corporate office. My dog and i travel alot and this is the first time this happened. So damn unprofessional! I will be sure to tell everyone with a service Dog how i was treated at Desert Isle. Those two women should be fired!
Stayed 2 nights in Mar 2023

10/10 Excellent

Jessie

Traveled with family and small children, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
We loved how spacious the rooms where. Quiet, clean and the steam shower was a highlight
Stayed 7 nights in Feb 2023

10/10 Excellent

MARK

Stayed 2 nights in Feb 2023

10/10 Excellent

Edward

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
very cool place....better then the images online. For sure will come back. All grounds and facilities were great. Very relaxing.
Stayed 5 nights in Jan 2023

10/10 Excellent

Monica

Stayed 2 nights in Dec 2022

10/10 Excellent

Alan

Traveled with group, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
We've stayed here for years and love it. Staff is friendly and helpful when you need it and the rooms are very large and able to accommodate extra sleepers if needed. There is a great deli style restaurant that borders the property and has an incredibly diverse menu for breakfast, lunch and dinner. The athletic options and gym facilities are very good and the pool and spa are excellent. Well worth it and super quiet.

10/10 Excellent

Joungho

Traveled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Nov 2022

10/10 Excellent

Barbara

Liked: Cleanliness, property conditions & facilities
It was a beautiful place to stay!
Stayed 6 nights in Nov 2022

10/10 Excellent

Nakida

Stayed 3 nights in Nov 2022