Our room did not have any towels except for one hand towel and the shampoo dispenser was empty. I did not realize this until the morning after the evening we checked in. I asked for towels to be delivered to our room but the young man at the front desk said he was alone and could not leave the desk. So, I fetched them myself. However, the woman checking us out gave us excellent service. I wish I had taken down her name. She had very attractive gray hair and a nice smile.