外觀

貝斯特韋斯特帕迪尤卡飯店的評分

2.5 out of 5
貝斯特韋斯特帕迪尤卡飯店
2960 Husband Rd, Paducah, KY

評論

8.2

非常好

10 分,有夠讚;813 則評論中有 361 則" "
8 分,不錯哦;813 則評論中有 278 則" "
6 分,一般般;813 則評論中有 90 則" "
4 分,不太好;813 則評論中有 44 則" "
2 分,很糟糕;813 則評論中有 40 則" "

8.6/10

整潔度

8.6/10

員工素質

7.8/10

設施服務

8.2/10

住宿環境和硬體

8.2/10

環保程度

評論

6/10 一般般

Akila

團體旅遊
喜歡:員工素質和住宿環境和硬體
Very expensive
於 2024 年 4 月住了 1 晚
Hotel Manager 於 2024年4月19日回覆
Dear Akila,Thank you for your feedback. We apologize if you found our rates higher than expected. We continuously review our pricing to ensure it reflects the value and amenities we offer. Your input is valuable, and we hope to provide you with an improved experience in the future.Sincerely, Hotel Manager

10/10 有夠讚

Marcia

喜歡:整潔度、員工素質和住宿環境和硬體
Staff was extremely helpful and nice.
於 2024 年 4 月住了 1 晚
Hotel Manager 於 2024年4月12日回覆
Dear Marcia,Thank you for your kind words. We're thrilled to hear that you had a wonderful experience with our staff! Our staff indeed put their heart completely into what they do for the guests. We are happy that they could win your trust. We will pass your lovely message on to the staff. Look forward to your next visit.Sincerely, Hotel Manager

8/10 不錯哦

Neil

情侶出遊, 寵物同遊
喜歡:整潔度、員工素質和住宿環境和硬體
God except have to drive for restaurant but lots of choices
於 2024 年 3 月住了 1 晚
Hotel Manager 於 2024年4月1日回覆
Dear Neil,Thank you for your feedback. We're glad to hear that you had a good experience overall. While we understand that driving to restaurants may be inconvenient for some guests, we're pleased to know that there are plenty of dining options available nearby. Your satisfaction is important to us, and we appreciate your understanding. We hope to have the opportunity to welcome you back in the future!Sincerely, Hotel Manager

10/10 有夠讚

Michelle,Knoxville

喜歡:整潔度、員工素質和住宿環境和硬體
Employees were patient and communicative. Room was clean and comfortable.Breakfast was warm and tasty with a good selection. Would definitely stay here again.
於 2024 年 3 月住了 1 晚
Hotel Manager 於 2024年3月8日回覆
Dear Michelle,Thank you for your kind words. We're thrilled to hear about your positive experience! It's great to know that our employees were patient and communicative and that you found the room clean and comfortable. We're also pleased that you enjoyed the warm and tasty breakfast with a good selection. We look forward to welcoming you back for another enjoyable stay. Sincerely, Hotel Manager

8/10 不錯哦

Debbie

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 2 月住了 1 晚
Hotel Manager 於 2024年3月6日回覆
Dear Debbie,Thank you for taking the time out of your busy schedule to write a review about your stay at our hotel. We would like to know what we can improve to earn a 5-star review on your next stay. Sincerely, Hotel Manager

10/10 有夠讚

Henry

於 2024 年 2 月住了 1 晚
Hotel Manager 於 2024年3月21日回覆
Dear Henry,Thanks for the stay and your appreciation with a five rating. We focus on providing a great experience for every guest and on providing value to you as well. We look forward to serving you even better and eagerly await your arrival. It is our privilege to serve guests like you.Sincerely, Hotel Manager

10/10 有夠讚

rodney

喜歡:整潔度、員工素質和住宿環境和硬體
Outstanding
於 2024 年 2 月住了 1 晚
Hotel Manager 於 2024年2月14日回覆
Dear Rodney,Thank you so much for your outstanding review! We're delighted to hear that you had a positive experience with us. We look forward to exceeding your expectations again on your future visits. Sincerely, Hotel Manager

8/10 不錯哦

Walter

寵物同遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
It was on the way.
於 2024 年 2 月住了 1 晚
Hotel Manager 於 2024年2月3日回覆
Dear Walter,Thank you for your feedback! We're glad to hear that our location was convenient for your journey. We appreciate your input and hope to welcome you back in the future!Sincerely, Hotel Manager

6/10 一般般

Celia

家庭旅遊
喜歡:員工素質和設施服務
不喜歡:整潔度
Nice place for one night. Close to hwy but quiet. There was hair from somebody else in the bathtub. Staff very friendly. Good breakfast.
Hotel Manager 於 2024年1月12日回覆
Dear Celia,Thank you for your stay. We're pleased to hear that you found our hotel to be a convenient and quiet place for a one-night stay, and we appreciate your positive comments about our friendly staff and the good breakfast. We apologize for the inconvenience of finding hair in the bathtub, and we'll address this issue promptly to ensure a more comfortable experience for future guests. We look forward to the opportunity to welcome you again with an improved experience.Sincerely, Hotel Manager

10/10 有夠讚

Monica

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Very clean , neat & comfortable
於 2024 年 1 月住了 1 晚
Hotel Manager. 於 2024年1月9日回覆
Dear Monica,Thank you for your great feedback. We're delighted to hear that you found our accommodations very clean, neat, and comfortable! Providing a welcoming and comfortable environment for our guests is a top priority. We look forward to welcoming you back for another comfortable stay in the future!Sincerely, Hotel Manager

10/10 有夠讚

Carey

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2024 年 1 月住了 1 晚
Hotel Manager. 於 2024年1月9日回覆
Dear Carey,Thanks for your feedback. We are happy to know that your experience was good in the hotel and your good rating about our hotel. We take serving our guests very seriously and are very pleased that we met your needs so well. We look forward to welcoming you again.Sincerely, Hotel Manager

6/10 一般般

Heather

喜歡:整潔度
Overall average property. Hallway smelled like moth balls. Lampshade in the room was cracked and falling apart. Staff was very nice and helpful.
於 2023 年 12 月住了 2 晚
Hotel Manager. 於 2024年1月9日回覆
Dear Heather,Thank you for providing your feedback. We appreciate your compliments about the staff's friendliness and helpfulness. However, we apologize for the issues you encountered with the hallway odor and the condition of the lampshade. Your comments are valuable, and we'll address these issues with our maintenance team to ensure improvements are made. We hope to have the opportunity to enhance your experience during any future stays.Sincerely, Hotel Manager

6/10 一般般

YVETTE

家庭旅遊
於 2023 年 12 月住了 1 晚
Hotel Manager. 於 2024年1月9日回覆
Dear YVETTE,Thanks so much for your very kind feedback. We sincerely appreciate your 3-star rating, and I am pleased you had a nice experience with us. Hope you will stay with us again soon. We will be here for you whenever you need us again. Sincerely, Hotel Manager

6/10 一般般

Erin

於 2023 年 12 月住了 1 晚
Hotel Manager 於 2024年1月19日回覆
Dear Erin,Thanks so much for your very kind feedback. I sincerely appreciate your 3 ratings, and I am pleased you had a nice experience with us. Hope you will stay with us again soon. We will be here for you whenever you need us again.Sincerely, Hotel Manager

10/10 有夠讚

Michael

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
I had an enjoyable stay
於 2023 年 12 月住了 1 晚
Hotel Manager 於 2023年12月25日回覆
Dear Michael,Thank you for the perfect 10/10 rating! We're thrilled to hear that you had an enjoyable stay. We appreciate your feedback and look forward to welcoming you back for another enjoyable stay in the future!Sincerely, Hotel Manager

10/10 有夠讚

Mary

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Great breakfast to get your day started, but more important clean and comfortable room. We will be back at some time to see the quilt museum and the purple toad winery. In process of moving so did not have time to, but close enough to come back.
於 2023 年 12 月住了 1 晚
Hotel Manager 於 2023年12月19日回覆
Dear Mary,Thank you for your fantastic review and the 5-star rating! We're delighted that you enjoyed the great breakfast, and we're glad to hear that you found the room clean and comfortable. Best of luck with your move, and we look forward to welcoming you back when you have the opportunity to explore the quilt museum and the Purple Toad Winery. Safe travels and see you soon!Sincerely, Hotel Manager

10/10 有夠讚

Larry

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 12 月住了 1 晚
Hotel Manager 於 2023年12月10日回覆
Dear Larry,We appreciate you staying at our hotel and leaving a 5-star review to show how happy you were. Your review is a huge inspiration and motivator for our hotel and employees. We work hard to enhance both guest comfort and hospitality. Serving visitors such as yourself is a pleasure, and your review will inspire us to provide better service. I am hoping to see you soon!Regards, Hotel Manager

8/10 不錯哦

Donna

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Clean and quiet
於 2023 年 11 月住了 1 晚
Hotel Manager 於 2023年11月28日回覆
Dear Donna,Thank you so much for your kind words. We are so pleased that you found us a clean and quiet place to stay. We take real pride in this hotel and serving guests like you, and I'm extremely happy that you had such a peaceful stay. We look forward to having you with us again soon.Sincerely, Hotel Manager

8/10 不錯哦

Steve

喜歡:整潔度、員工素質和客房舒適度
It was quiet and clean. The 2 things I want in a highway hotel.
於 2023 年 11 月住了 1 晚
Hotel Manager 於 2023年11月23日回覆
Dear Steve,Thank you for your stay. We're delighted to hear that you found our hotel quiet and clean during your stay. Our values put customer satisfaction as a top priority and we are committed to our customers. It's customers like you that make our job wonderful. We look forward to serving you again. Sincerely, Hotel Manager

8/10 不錯哦

Timothy

喜歡:整潔度、員工素質和住宿環境和硬體
於 2023 年 11 月住了 1 晚
Hotel Manager 於 2023年11月21日回覆
Dear Timothy,Thank you for taking the time out of your busy schedule to write a review about your stay at our hotel. We would like to know what we can improve to earn a 5-star review on your next stay.Sincerely, Hotel Manager

4/10 不太好

John

家庭旅遊, 親子旅遊
不喜歡:整潔度和住宿環境和硬體
The rooms were musty and I found a bedbug in the bathroom.
於 2023 年 11 月住了 1 晚
Hotel Manager 於 2023年11月20日回覆
Dear John,We're deeply sorry to hear about your experience. Ensuring a clean and comfortable stay is our priority, and we take reports of this nature very seriously. We have a rigorous cleaning and pest control protocol in place, and we will promptly investigate and address the issues you've mentioned to prevent any recurrence. This is not a regular feature of our hotel but your patronage is important to us. Please visit again.Sincerely, Hotel Manager

8/10 不錯哦

Julie

喜歡:整潔度、員工素質和客房舒適度
於 2023 年 11 月住了 1 晚
Hotel Manager 於 2023年11月20日回覆
Dear Julie,Thank you for taking your valuable time to leave a rating on your stay at our hotel. If you can think of anything to raise our guest satisfaction score from 8 to 10, please be sure to let us know. We appreciate your business. We look forward to seeing you again soon! Sincerely, Hotel Manager

10/10 有夠讚

Pamela

於 2023 年 11 月住了 1 晚
Hotel Manager 於 2023年12月5日回覆
Dear Pamela,Thank you for your stay. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. We look forward to welcoming you again.Sincerely, Hotel Manager

8/10 不錯哦

Mark

商務旅客
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 11 月住了 2 晚
Hotel Manager 於 2023年11月15日回覆
Dear Mark,Thank you for taking your valuable time to leave a rating on your stay at our hotel. If you can think of anything to raise our guest satisfaction score from 8 to 10, please be sure to let us know. We appreciate your business. We look forward to seeing you again soon! Sincerely, Hotel Manager

8/10 不錯哦

Rebecca

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
The room was quiet and clean. The breakfast was good and had a variety of choices.
於 2023 年 11 月住了 1 晚
Hotel Manager 於 2023年11月12日回覆
Dear Rebecca,Thank you for the positive feedback and for rating your experience an 8 out of 10. We're glad to hear that the room was quiet and clean and that you enjoyed the breakfast with its variety of choices. We appreciate your stay and hope to welcome you back for another positive experience. Safe travels!Sincerely, Hotel Manager

10/10 有夠讚

Daryl

喜歡:整潔度、員工素質和住宿環境和硬體
Convenient to concert hall.
於 2023 年 11 月住了 1 晚
Hotel Manager 於 2023年11月12日回覆
Dear Daryl,Thank you for the positive feedback and the 5 out of 5 rating! We're delighted to hear that our location was convenient for your visit to the concert hall. If there's anything else you enjoyed, or if there are ways we can further enhance your experience in the future, please let us know. We appreciate your stay and look forward to hosting you again. Safe travels!Sincerely, Hotel Manager

4/10 不太好

Andrew

商務旅客
不喜歡:員工素質、設施服務和住宿環境和硬體
The area around the property is pretty sketchy and my room smelled like cigarette smoke. The room looked like from the 90s with not even paint touchups since. They even reuse hotel room keys and their sleves. The breakfast was good, but that's about it.
於 2023 年 11 月住了 1 晚
Hotel Manager. 於 2023年11月9日回覆
Dear Andrew,We appreciate your honest feedback about your recent stay. We are sorry to hear about the issues you encountered. A sketchy neighborhood, a room with a cigarette smoke odor, and outdated decor are certainly not the experiences we aim to provide. We take these concerns seriously, and we will address them to make necessary improvements. We will work on addressing the issues you mentioned to ensure a more comfortable and updated experience for our guests in the future. We hope you will consider staying with us again in the future.Sincerely, Hotel Manager

6/10 一般般

Anna

於 2023 年 10 月住了 1 晚
Hotel Manager 於 2023年11月3日回覆
Dear Anna,Thanks so much for your very kind feedback. We sincerely appreciate your 3 rating, and I am pleased you had a nice experience with us. Hope you will stay with us again soon. We will be here for you whenever you need us again. Sincerely, Hotel Manager

10/10 有夠讚

Susan,Dayton

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
This hotel is a diamond in the rough. It was clean,safe and the staff was very friendly. Thank you
於 2023 年 10 月住了 1 晚
Hotel Manager 於 2023年10月31日回覆
Dear Susan,Thank you for your 5-star review and the kind words! We're delighted to hear that you found our hotel to be a "diamond in the rough," with a clean and safe environment and friendly staff. We appreciate your feedback, and it was our pleasure to serve you.Sincerely, Hotel Manager

10/10 有夠讚

Doug

團體旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 10 月住了 1 晚
Hotel Manager 於 2023年10月28日回覆
Dear Doug,We thank you for your 10/10 rating and hope that your stay with us was pleasant. We appreciate the opportunity to serve you and look forward to welcoming you back in the future.Sincerely,Hotel Manager

8/10 不錯哦

Achudhan

家庭旅遊
喜歡:員工素質和客房舒適度
Overnight at Paducah
Room was spacious enough The linen was ot new! I mean not washed one. It appears to be used earlier. The room carpet was stinky!!
Sausage warm and good
Break fast room
Break fast room
Minimalistic
於 2023 年 10 月住了 1 晚
Hotel Manager 於 2023年10月11日回覆
Dear Achudhan,Thank you for your feedback. We're glad to hear you found the room spacious. However, we apologize for the issues you experienced with the linens and the carpet. Your feedback is valuable, and we'll work to ensure that such cleanliness and maintenance issues are promptly addressed in the future. We look forward to welcoming you again soon.Sincerely,Hotel Manager

10/10 有夠讚

Marvin

喜歡:整潔度、員工素質和住宿環境和硬體
於 2023 年 10 月住了 1 晚
Hotel Manager 於 2023年10月11日回覆
Dear Marvin,Thank you so much for your 5 out of 5 ratings! It's wonderful to know that you had a great experience during your stay. We strive to provide excellent service and amenities, and your satisfaction is our top priority. We look forward to welcoming you back for another stay.Sincerely,Hotel Manager

8/10 不錯哦

Sylvia

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Recycling Center in the Hotel!!!
This hotel made everything convenient for us. The shower was well designed and included a handheld bidet. While on our roadtrip this is the first hotel we have stayed at that has a recycling center. Kudos to management!! More of this, please!!
Recycling!! ❤️
於 2023 年 10 月住了 1 晚
Hotel Manager 於 2023年10月4日回覆
Dear Sylvia,We're thrilled to hear that you had a positive experience during your stay and appreciated the convenience of our hotel, including the recycling center. It's great to know that you found the shower well-designed and that our efforts to promote sustainability were noticed and appreciated. Your feedback is valued, and we'll continue our efforts to provide eco-friendly amenities. Thank you for your kind words, and we look forward to welcoming you back in the future!Sincerely, Hotel Manager

10/10 有夠讚

Travis

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Always stay here!
Always stay here when I'm in town it's a great hotel. Noise is a little much in the morning between all the car doors and hallway doors that all seem to slam but overall great hotel. Easy in and out next to I24 ten minutes from down town and places to eat. You won't be disappointed.
於 2023 年 9 月住了 2 晚
Hotel Manager. 於 2023年10月2日回覆
Dear Travis,We appreciate your feedback. We are glad that our hotel impressed you enough that you would stay with us again. Our goal is to provide an experience worth repeating for every guest, every time. We hope you will tell others about our hotel and make us your first choice in the area for the future. We'll be here for you, your friends, and your colleagues when you need us. Sincerely, Hotel Manager.

10/10 有夠讚

Sharon

情侶出遊
喜歡:整潔度和員工素質
The front staff was excellent! Very helpful
於 2023 年 9 月住了 1 晚
Hotel Manager 於 2023年10月1日回覆
Dear Sharon,I'm glad to hear that the front staff provided you with excellent service and were very helpful. Providing great customer service is important, and it's good to know that your experience with the staff was positive.Sincerely, Hotel Manager

6/10 一般般

Laura

情侶出遊
喜歡:整潔度和員工素質
Property not close to restaurants. Pizza Hut and papa John’s only reasonable delivery coverage. Room is clean, furnishings could be updated. Bathroom was updated . Bed needs to be replaced, not enough support and clearly past it’s prime. Staff was nice.
於 2023 年 9 月住了 1 晚
Hotel Manager 於 2023年9月29日回覆
Dear Laura,Thank you for sharing your feedback about your stay at the property. We appreciate your comments about the cleanliness of the room, the updated bathroom, and the friendly staff. However, we apologize for the inconvenience regarding the location and limited dining options, as well as the condition of the furnishings and bed. Your feedback is valuable, and we will take it into consideration for future improvements. If you choose to stay with us again, please let us know if you have any specific preferences or requests to enhance your experience. Your comfort is important to us.Sincerely, Hotel Manager

10/10 有夠讚

Asa

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Comfortable, Clean BW
We chose to stay at this Best Western based on the Hotel.com reviews we read. I am glad we did! The bed was comfortable. The room was quiet. The friendliness of the staff was great. the breakfast was excellent for this level motel. I had a chance to meet the owner. Very nice man. We will stay here again next time we stop in Paducah.
於 2023 年 9 月住了 1 晚
Hotel Manager 於 2023年9月20日回覆
Dear Asa,We're thrilled to hear that you had such a positive experience during your stay! Thank you for your feedback and for expressing your intention to return to our hotel. We look forward to welcoming you back again soon.Sincerely,Hotel Manager

10/10 有夠讚

Sherry

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
We really enjoyed our stay and will stay there again in the near future.
於 2023 年 9 月住了 3 晚
Hotel Manager 於 2023年9月16日回覆
Dear Sherry,Thank you for your perfect 5 out of 5 rating! We're delighted to hear that you really enjoyed your stay and plan to return in the near future. Your satisfaction means a lot to us, and we look forward to providing you with another excellent experience on your next visit.Sincerely, Hotel Manager

6/10 一般般

Ruthann

喜歡:整潔度
I travel with an emotional support dog. I have suffered the lost of my husband. I have panic attaches which my dog knows and will come and sit on my lap and paw me to calm me down. I am very disappointed in the fact that BW now does not accept ESA. I will not be staying with them again. I will say that the gentleman at the front desk did take care of us in changing rooms due to the ac not working.
於 2023 年 8 月住了 1 晚
Hotel Manager 於 2023年9月3日回覆
Dear Guest,We appreciate your feedback and understanding regarding our policy changes regarding emotional support animals. We're glad our staff was able to assist you with the AC issue. Your comfort is important to us, and we're sorry for any inconvenience caused. If you ever decide to stay with us again, please don't hesitate to reach out, and we'll do our best to make your stay comfortable.Sincerely,Hotel Manager

4/10 不太好

Lucindy

家庭旅遊
喜歡:員工素質
不喜歡:整潔度、設施服務和住宿環境和硬體
This was a truckers type hotel. There was no elevator and this was not indicated in description. It was posted on outside door.The hotel lights was turned off in the Lobby. The hallway smelled of soured something. Coffee pot top was missing. The furniture was molded. The chain lock was questionalbe for safety. The bed covers were worn out. The blanket had not been washed even though sheets were clean. The TV remote was so sticky we placed it inside a plastic cover for COVID protection. Mention this in reviews. The price was not comparable to what was offered!
於 2023 年 8 月住了 1 晚
Hotel Manager. 於 2023年8月28日回覆
Dear Guest,Thank you for your stay. I’m sorry that several issues combined to make your stay less than desirable. We’re always working to make the guest experience better than ever before. We take real pride in this hotel and believe that pride shows in everything we do. I’m disappointed that we could not satisfy you, and I hope you will try us again in the future. Sincerely,Hotel Manager.

8/10 不錯哦

Catherine

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 8 月住了 1 晚
Hotel Manager 於 2023年8月19日回覆
Dear Catherine,Thanks for staying with us and giving us an 8-star rating. We appreciate your ratings and would like to invite you to write more about how we can improve our services, which could earn us a 10-star review. It will make a big difference for us. It would be highly appreciated. I hope you will visit us again soon.Sincerely,Hotel Manager

10/10 有夠讚

Amanda

家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 8 月住了 1 晚
Hotel Manager 於 2023年8月13日回覆
Dear Amanda,Thanks for staying at our hotel and expressing your satisfaction through the review by giving us a 10-star rating. Your rating is very encouraging and motivating for our hotel and staff. We continuously make efforts to improve our hospitality and guest comfort. It is a pleasure to serve guests like you, and your rating will motivate us to improve our hospitality. I hope to see you again soon!Regards, Hotel Manager

10/10 有夠讚

Henry

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 7 月住了 2 晚
Hotel Manager 於 2023年8月1日回覆
Dear Henry,Thank you so much for the perfect 10/10 rating! We're absolutely thrilled to receive such positive feedback. It's a great honor to know that we met and even exceeded your expectations during your stay. We look forward to welcoming you back again soon.Sincerely,Hotel Manager

2/10 很糟糕

Jared

情侶出遊, 商務旅客
喜歡:員工素質
不喜歡:整潔度和住宿環境和硬體
Our room was dirty. There was human hair on the pillows, toilet paper stuck to the wall, and it smelled like mildew.
Hotel Manager 於 2023年8月1日回覆
Dear Jared,Thanks for letting us know about the housekeeping concerns with your room. Please accept our apology, and we will be checking with our staff to see where we went wrong as we want our guests to have an excellent experience. Hope to welcome you again soon.Sincerely,Hotel Manager

4/10 不太好

Richard

家庭旅遊
喜歡:員工素質
不喜歡:整潔度和住宿環境和硬體
One room had two cockroachs in it. Room 307.
於 2023 年 7 月住了 1 晚
Hotel Manager 於 2023年7月31日回覆
Dear Richard,We take all reports of cleanliness and pests very seriously, and we apologize for any inconvenience you may have experienced during your stay. Our team works diligently to ensure that all of our rooms are thoroughly cleaned and inspected on a regular basis to prevent any pest infestations. On further investigation, we found that there were no pests in your room.Sincerely, Hotel Manager

10/10 有夠讚

Anna

喜歡:整潔度
於 2023 年 7 月住了 1 晚
Hotel Manager 於 2023年7月30日回覆
Dear Anna,Thanks for staying with us and for appreciating your stay with us by giving us a 5 out of 5 rating. We focus on providing a great experience for every guest and on providing value to you as well. We look forward to serving you even better and eagerly await your arrival. It is our privilege to serve guests like you.Sincerely, Hotel Manager

8/10 不錯哦

Joel

喜歡:整潔度、員工素質和設施服務
This hotel was a little out of town so the location was not great. Then the door to our bathroom would not close properly. At told the the front desk when we checked out about the bathroom door. The pool area was run down. I wouldn't let me kid go swimming there. The room was clean. We were just driving through so it was good enough, but next time I would stay closer to restaurants.
於 2023 年 7 月住了 1 晚
Hotel Manager 於 2023年7月30日回覆
Dear Joel,We appreciate your feedback regarding your recent stay. We apologize for any inconvenience caused by the location, bathroom door issue, and pool area condition. Your comments are valuable to us, and we will use them to make necessary improvements. We're glad to hear that the room was clean and suitable for your needs during your short stay. If you visit the area again, we hope you'll consider staying with us to enhance your overall experience. Thank you for choosing our hotel, and we hope to have another opportunity to serve you better in the future.Sincerely, Hotel Manager

4/10 不太好

Jeanette

寵物同遊, 家庭旅遊
不喜歡:員工素質、設施服務和住宿環境和硬體
The lady at the desk acted like she was under the influence of something. I couldn't understand a lot of what she was saying. She even asked if I could understand her & I told her no. When we got to our room the couch was dirty & there was streaks of liquid like pop or something on the wall. In the bathroom there was crud in the corner of the shower & the soap/shampoo & conditioner dispensers were empty (which i had my own). We had to put a towel on the floor to cover the gap from the door to the floor so the light didn't come in also.
於 2023 年 7 月住了 2 晚
Hotel Manager 於 2023年7月26日回覆
Dear Guest, We apologize for the disappointing experience during your stay. Your feedback is essential to us, and we take it seriously. We will address the issues you mentioned with our staff and housekeeping team to ensure improvements. We hope you will consider giving us another chance to provide you with a better experience in the future.Sincerely, Hotel Manager

8/10 不錯哦

Michael,Cedar Rapids

喜歡:員工素質和住宿環境和硬體
Very clean.
於 2023 年 7 月住了 1 晚
Hotel Manager 於 2023年7月24日回覆
Dear Guest,Thanks for your stay at our hotel. We thank you that you noticed the cleanliness of our hotel. We accept your appreciation for it. Our goal is an excellent experience for every guest, and I'm pleased you were completely satisfied. We invite you to stay with us again soon so you can experience the many positive attributes of our hotel again. Sincerely,Hotel Manager

10/10 有夠讚

weixing

於 2023 年 7 月住了 1 晚
Hotel Manager 於 2023年7月20日回覆
Dear Guest, We sincerely appreciate your positive rating despite the issues you encountered during your stay. We understand that we didn't meet your expectations in some areas, and we're committed to improving our services based on your valuable feedback. Thank you for acknowledging the positive aspects of your experience, and we hope to welcome you back soon to provide an even better stay. If you have any further comments or suggestions, please feel free to share them with us. We look forward to exceeding your expectations next time!Sincerely, Hotel Manager