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"The Mal is superb every time. As cool as the hotel is, the staff is what makes this place so great. Fantastic each and every time. And the food is excellent too."

"Mixed stay. Room was small, with a tiny shower and uncomfortable bed. Amenities were limited. There is literally nothing that this hotel for which this cash doesn’t want to chisel cash out of you. That said, the room was well soundproofed – and the breakfast was excellent. The restaurant staff in particular are a credit to the business."

"Property was under major reservation and we were not advised in advance. Food menus is limited."

"The staff was very hospitable and helpful. Very quiet location and easy access to the train station and bus stops. "

"None all was fine"

"Nice"

"You stay here for the location, which is ideal for walking to much of what Oxford offers. The building is old enough to be historic, something to keep in mind when choosing. Lots of atmosphere, small room with floor that slopes. The bed was very comfortable and the linens nice. I liked having the Nespresso machine in the room for coffee to go with my morning TV news. Bathroom nicely updated. I did object to the worn-out carpet and extremely dirty windows. For that I requested, and got, a reduction in the breakfast charge. Staff pleasant and helpful. Agreed about the carpet and said windows cannot be cleaned because of access constraints. Breakfast room pleasant and a good place to chat with fellow travelers. "

"2nd time I’ve stayed here. Asked them to preserve me breakfast and the staff said they would as I was working lates. I even paid for the breakfast. On both occasions the day staff denied I ever had that conversation with the night shift. Really poor communication and very little compassion. Left feeling scammed out of quite a bit of money."

"Brilliant breakfast, great staff "