This is a beautiful property and the room was amazing. It felt super safe and we had no complaints with the venue. We did find that the staff weren’t as personable as some of the other places we stayed during our trip, but they were still helpful and polite. The only complaint we had was that we had booked an olive tour the night prior, and we were told it was a 45 minute tour with a tasting. We waited half an hour for the tour and was picked up in a pickup truck and driven around for 25 minutes on the grounds with no tasting. They guy had told us it was his day off, and although polite, we did not feel this tour was as advertised and would not have paid for it if they had told us the tours don’t run on weekends (which seemed to be the case since it was his day off apparently). Felt like they were just trying to make more money by booking it. Also, upon check out, originally the total came to what we owed for the accommodation and our food and drinks while there, I had said I paid for the accommodation online and she instantly changed the total to just our food and drinks. I found this odd she didn’t ask to see proof of payment or said anything about it. Felt almost like maybe just trying to see if I would pay the full amount without questions? Just seemed odd from a behaviour and professional standpoint. This venue is lovely and this should not deter anyone from booking, just some concerns with the professional practices