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伊德羅谷瑞萊斯飯店的評分

4 out of 5
伊德羅谷瑞萊斯飯店
Via G.Grasso 4, Otranto, LE

評論

8.8

有夠讚

10 分，有夠讚；218 則評論中有 111 則" "
8 分，不錯哦；218 則評論中有 87 則" "
6 分，一般般；218 則評論中有 16 則" "
4 分，不太好；218 則評論中有 4 則" "
2 分，很糟糕；218 則評論中有 0 則" "

9.6/10

整潔度

9.4/10

員工素質

8.6/10

設施服務

9.0/10

住宿環境和硬體

8.0/10

環保程度

評論

8/10 不錯哦

YangYang

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2021 年 6 月住了 1 晚

10/10 有夠讚

David

Superb
Excellent
於 2023 年 10 月住了 3 晚
Front desk 於 2023年10月12日回覆
Dear David, thank you for your kind review. We hope to have you as our guest again.

8/10 不錯哦

Asïa

情侶出遊
喜歡：整潔度和員工素質
Gezellig en klein hotel waar je je welkom voelt. Aangenaam ontbijt met enkele lekkere streekproducten maar een beperkt continentaal ontbijt.
於 2023 年 9 月住了 7 晚
Front Office Team 於 2023年10月9日回覆
Dear Asïa, thank you for sharing your opinion about our hotel. We are glad that you enjoyed your stay and we hope to see you again!

10/10 有夠讚

Håkan

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Fint hotell i Otranto
Mycket fint hotell en kort promenad från hamnen och historiskt centrum. Mycket modernt och snyggt och trevliga och bekväma rum. Vänlig personal och god frukostbuffé. Kan starkt rekommenderas.
於 2023 年 9 月住了 1 晚
Front Office Team 於 2023年10月4日回覆
Dear Håkan, thank you for your review, we hope to see you again!

10/10 有夠讚

Simon

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
It really is a wonderful place to stay
Just outside the old town, an easy stroll to all the sights. The hotel is stylish with friendly staff. Lovely terrace, only small issue is the bar shuts early. We will return, oh and great breakfast
於 2023 年 9 月住了 3 晚
Front Office Team 於 2023年9月19日回覆
dear Simon, thank you for your review, your opinion is very important to us. We are glad that you enjoyed your stay at our hotel. We hope to see you again.

6/10 一般般

Margaret

家庭旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
The hotel and staff are great- but the rooms are tiny. There was nowhere to store clothes- the wardrobe space was open and set about six feet off the floor. The clothes hangers were fixed so I had to scramble onto a seat to get my clothes. I am 5 feet so no use for me.
於 2023 年 9 月住了 3 晚
Front Office Team 於 2023年9月19日回覆
Dear Margaret, thank you for your review. Your room had an open wardrobe, too bad you didn't ask to be moved to a room with a traditional wardrobe. We hope to see you again.

8/10 不錯哦

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Comfortable stay
Comfortable stay. Room was good size. Food and service at breakfast was excellent. Nice breakfast terrace. Not the best location, uphill from town.
於 2023 年 9 月住了 1 晚
Front Office Team 於 2023年9月11日回覆
Dear Guest, thank you for sharing your opinion about our hotel. We are glad that you enjoyed your stay and we hope to see you again!

10/10 有夠讚

Francoise

團體旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 9 月住了 2 晚
Front Office Team 於 2023年9月10日回覆
Dear Francoise, thank you for sharing your opinion about our hotel. We are glad that you enjoyed your stay and we hope to see you again!

10/10 有夠讚

JEROME

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Tres bel hotel proche du centre ville d'Otranto !
Tres belle petitz ville côtière ! Concernant l'hôtel, tres bien situé et le personnel est tres gentil. Un merci à Hanane et ses collegues pour les recommandations. Le petit dejeuner est simple mais très bon. Je le recommande vivement !
於 2023 年 9 月住了 1 晚
Front Office Team 於 2023年9月19日回覆
Dear Jerome, thank you for your review, your opinion is very important to us. We are glad that you enjoyed your stay at our hotel. We hope to see you again.

6/10 一般般

Chabely

於 2023 年 9 月住了 1 晚
Front Office Team 於 2023年9月7日回覆
Dear Chabley, thank you for your rates about your stay. We would appreciate to know what would you improve. Thanks in advance. Best regards,

6/10 一般般

Corrado

情侶出遊
喜歡：整潔度和員工素質
Free parking a little out of the way. Difficult to find. Small shower. Doors would swing open. No mirror in the room. Front reception very friendly.
於 2023 年 8 月住了 3 晚
Front Office Team 於 2023年8月30日回覆
Dear Corrado, thank you for your feedback, your opinion is very important to us. We hope to see you again.

10/10 有夠讚

Marlien

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Prachtig en schoon hotel op loopafstand van centro storico van Otranto. Geweldig ontbijt, parkeer mogelijkheid om de hoek in garage.
於 2023 年 8 月住了 2 晚
Front Office Team 於 2023年8月27日回覆
dear Marlien, thank you for sharing your experience at our hotel. We are glad you had a good stay. We hope to see you again soon!

10/10 有夠讚

Christopher

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Superb staff, all of whom went above and beyond the call of duty to help us with dinner reservations, beach reservations, directions etc. Clean, quiet, a great breakfast every day—superb!
於 2023 年 8 月住了 5 晚
Front Office Team 於 2023年8月11日回覆
Dear Christopher, thank you for sharing your opinion! We are very happy that you enjoyed your stay in our hotel! Hope to see you again.

10/10 有夠讚

Iain

喜歡：整潔度、員工素質和住宿環境和硬體
A beautiful property on the hill overlooking Otranto. We stayed for a night and should have stayed longer. Gin and tonic on the terrace was fantastic. The rooms were great and very close to town.
於 2023 年 7 月住了 1 晚
Front Office Team 於 2023年7月28日回覆
Dear customer, We are really pleased that you enjoyed your stay. Thanks for the review. We hope to see you again soon

6/10 一般般

Alberto

於 2023 年 7 月住了 3 晚
Front desk 於 2023年7月18日回覆
Gentile Cliente, sarebbe stato utile fornire un feedback direttamente al check out, anziché assegnare un punteggio senza darci la possibilità di capire il suo disappunto. Ad ogni modo, rimaniamo disponibili per ogni chiarimento.

10/10 有夠讚

真實旅客

喜歡：員工素質、住宿環境和硬體和客房舒適度
Fantastic
My wife and I are very selective. We were surprised to read some mixed reviews of this hotel. It was perfect. The room was small but clean and positive and great. The bathroom and shower were wonderful. The staff was charming. And the location, perfect. I took morning swims and it was a less than ten minute walk to the beautiful beaches. The same for the town. I would recommend this hotel as the perfect place to stay in Otranto and of all the towns we’ve seen in Puglia, Otranto the ideal seaside town
於 2023 年 5 月住了 1 晚
Front Office Team 於 2023年6月4日回覆
Dear Guest, thank you so much for sharing your opinion about your stay. We are delighted that you appreciated our hotel and the city. Looking forward to welcoming you soon again. Kind regards

8/10 不錯哦

Claude

團體旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2022 年 10 月住了 1 晚
Front Office Team 於 2022年11月16日回覆
Dear guest, thank you for your feedback, it was a pleasure to have you as a guest! We hope to see you soon in our hotel! Best Regards, Front Office Team

10/10 有夠讚

Jill

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Superb hotel and excellent staff. Lovely Breakfast with real coffee! Good location and nice views. One minus - horrible plastic backed mattress protector!
於 2022 年 9 月住了 2 晚
Front Office Team 於 2022年9月22日回覆
Dear Jill,thank you for your lovely feedback. It was a pleasure to have had you as our guest.Best RegardsFront Office Team

8/10 不錯哦

Åke

於 2022 年 8 月住了 2 晚
Front Office Team 於 2022年9月22日回覆
Dear Ake,thank you for your feedback. We hope to see you asap!Best RegardsFront Office

6/10 一般般

Samanta

於 2022 年 7 月住了 2 晚

10/10 有夠讚

Beatrice

團體旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
Service was great and room clean. Breakfast should change now and then. After 4 days...a bit repetitive.
於 2022 年 6 月住了 4 晚
Front Office Team 於 2022年6月30日回覆
Thank you, your opinion is very important. Hope to see you soon.

8/10 不錯哦

peter，santa barbara

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The people are fantastic…. The best. Room had a great blackout shade but that was negated by a glass bathroom door with a window in the bathroom so the room was too bright in the early morning.
於 2022 年 6 月住了 2 晚
Front Office Team 於 2022年6月30日回覆
Dear guest, thank you for your feedback, it was a pleasure to have you as a guest! We hope to see you soon in our hotel! Best Regards, Front Office Team

10/10 有夠讚

Gérard

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Hôtel difficile à trouver car le quartier est sillonné de sens unique et le parking est à trois cents mètres de l' Hôtel mais le personnel est aux petits soins et vous emmenera ou vous ramènera en triporteur ! L'hôtel est confortable, les terrasses sont sympas avec le spa. Le tout conforme à un 4 étoiles.
於 2022 年 6 月住了 1 晚
Front Office 於 2022年6月18日回覆
Cher Gerard, merci pour votre excellente critique et pour avoir aimé notre travail ! Nous espérons vous revoir bientôt. Front Office Team

10/10 有夠讚

suzane

於 2022 年 6 月住了 2 晚
Front Office Team 於 2022年6月10日回覆
Dear guest, thank you for your feedback, it was a pleasure to have you as a guest! We hope to see you soon in our hotel! Best Regards, Front Office Team

10/10 有夠讚

CHRISTIAN

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Digne d’un mercure
Superbe cadre extérieur, l’intérieur et le service sont au niveau d’un mercure, petit déjeuner standard. Emplacement un peu loin du centre ville (30 minutes à pied) mais endroit tranquille avec une belle piscine
於 2021 年 9 月住了 3 晚
Ricevimento 於 2021年9月20日回覆
Cher Christian, nous sommes ravis que votre séjour et la structure vous aient plu. Nous espérons vous revoir en tant qu'invité

6/10 一般般

Matteo

喜歡：員工素質
不喜歡：住宿環境和硬體
於 2021 年 7 月住了 2 晚

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Very friendly staff, good location to walk to the centre of Otranto in 10’, nice views and comfortable accomodation
於 2021 年 6 月住了 1 晚

10/10 有夠讚

Nathalie

團體旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Süsses Hotel an guter Lage
Zimmer hatte eine angenehme Grösse, das Bad war top. Das Hotel ist eher ruhig und gut gelegen, das Personal sehr freundlich und hilfsbereit. Das Frühstück war eher speziell, teils Selbstbedienung, teils serviert - denke ist Corona-bedingt. Der Parkplatz zum Hotel ist weiterweg und kompliziert zu finden, mit Gate-Schlüssel.
於 2020 年 9 月住了 1 晚
relais valle dell' idro 於 2020年9月19日回覆
Vielen Dank für Ihren Aufenthalt in unserer Einrichtung. Wir freuen uns, Sie bei uns zu haben. Sie haben Recht, das Frühstück war "besonders", weil wir die Anti-Covid-Regeln implementiert haben. Was das Parken betrifft, hoffen wir, dass es als zusätzlicher Service angesehen wird, da die Lösungen für Parkplätze in der Stadt begrenzt sind. Wir wünschen Ihnen einen schönen Tag

10/10 有夠讚

Frank

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
L’emplacement est idéal à quelques minutes du centre historique. Un parking est à disposition à 500m de l’hôtel. La chambre est grande et il y a aussi un frigo. Le petit-déjeuner est très agréable car il peut être pris sur la terrasse.
於 2020 年 9 月住了 1 晚
relais valle dell' idro 於 2020年9月18日回覆
Bonjour, je vous en prie. Merci pour vos commentaires. Notre emplacement est stratégique, c’est pourquoi il est très apprécié. En ce qui concerne le petit déjeuner, vous avez déjà remarqué, que nous avons deux possibilités : la première est à l’intérieur et la seconde est sur le balcon avec vue sur la vallée. Nous espérons vous revoir bientôt, bonne journée

10/10 有夠讚

Stemaz，Milano

商務旅客
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Molto confortevole, curato ed arredato con gusto. La posizione è comoda per raggiungere il centro con una breve passeggiata. Personale molto cortese è disponibile ad accontentare il cliente
於 2020 年 9 月住了 2 晚
relais valle dell' idro 於 2020年9月18日回覆
Salve Gentile Ospite, la ringraziamo per la sua opinione e siamo pronti ad accoglierla nuovamente in struttura. Lo staff

8/10 不錯哦

sara

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Buona opzione per Otranto
Buon Hotel, comodo vicino al centro di Otranto. Colazione basic. Quello che è mancato è una chiara comunicazione dei servizi disponibili (es. jacuzzi: il fatto che esista come fosse prenotabile, quanto costasse). Per il resto il team è molto disponibile.
於 2020 年 9 月住了 2 晚
relais valle dell' idro 於 2020年9月9日回覆
Gentile Sara, La ringraziamo per la sua recensione e ci scusiamo per l' inconveniente. Tutte le informazioni si possono trovare sia su internet e solitamente al check in vengono elencati i vari servizi con i relativi dettagli. Le auguriamo una buona giornata.

10/10 有夠讚

Linda

團體旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Great staff and lovely setting
The staff at Valle dell'Idro Relais were so friendly and helpful from helping us book a last minute boat trip to helping us sort some luggage we left behind. Lovely clean, stylish and comfortable hotel with a nice breakfast area. I would stay again.
於 2020 年 8 月住了 2 晚
relais valle dell' idro 於 2020年9月5日回覆
Thank you Linda for your lovely review! we are happy to have such gentles guests in our Relais. Come back soon, we are waiting for you.

8/10 不錯哦

Leonardo

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2020 年 8 月住了 3 晚
relais valle dell' idro 於 2020年9月5日回覆
Grazie Gentilissimo Leonardo!

10/10 有夠讚

Giacomo

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Hotel in posizione centrale e strategica, le stanze sono veramente molto pulite e spaziose. Il servizio è impeccabile, le ragazze alla reception sono cordiali e gentili. La chicca è la jacuzzi sul tetto. La colazione molto buona ed abbondante. Se dovessi tornare ad Otranto andrei sicuramente qui. Lo consiglio vivamente
於 2020 年 8 月住了 1 晚
relais valle dell' idro 於 2020年9月1日回覆
Gentilissimo Giacomo, La ringraziamo per le belle parole, siamo lieti di avere ospiti come voi :) A presto

8/10 不錯哦

Roberto

喜歡：整潔度、員工素質和住宿環境和硬體
Ottimo hotel manca insonorizzazione camere
Ottimo hotel, camere spaziose e molto curate, pulizia ineccepibile, colazione ottima personale gentile e disponibile, molto vicino al centro storico di Otranto, l’unico problema è che le camere non sono insonorizzata
於 2020 年 7 月住了 4 晚
relais valle dell' idro 於 2020年8月20日回覆
Gentile Cliente, la ringraziamo per le belle parole. Abbiamo provveduto a migliorare il sistema acustico tra una camera ed un' altra. Grazie ancora per aver scelto la nostra struttura.

8/10 不錯哦

真實旅客

喜歡：整潔度、員工素質和住宿環境和硬體
Close to center - nice rooftop terrace. Small room but clean. Basic breakfast
於 2020 年 7 月住了 2 晚
relais valle dell' idro 於 2020年8月20日回覆
Thank you, your opinion is very important. Hope to see you soon.

10/10 有夠讚

Pierre-Yves

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Excellent séjour. Charmante chambre très propre et décorée avec goût. Excellent accueil
於 2019 年 10 月住了 1 晚

10/10 有夠讚

JEAN

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2019 年 10 月住了 1 晚

8/10 不錯哦

John，Victoria

情侶出遊
喜歡：整潔度、員工素質和住宿環境和硬體
Air conditioner didnt do the job. Breakfast was fabulous
於 2019 年 9 月住了 1 晚

10/10 有夠讚

Regina

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2019 年 9 月住了 3 晚

10/10 有夠讚

Martin

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
A wonderful relaxing stay
Had a wonderful relaxed stay at Valle dell'Idro Relais. The hotel is well located and is just a short walk down to the old town and the sea front. The staff were very friendly and helpful. We found the whole experience very relaxing and would definitely come back again.
於 2019 年 9 月住了 7 晚

8/10 不錯哦

ROBERTO

喜歡：員工素質、住宿環境和硬體和客房舒適度
於 2019 年 8 月住了 3 晚

10/10 有夠讚

RGS

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Struttura di livello. Due terrazze ampie a disposizione, una per la colazione e l'altra per prendere il sole, arredate entrambe con gusto. Personale giovane ed estramamente cortese, sempre pronto ad esaudire ogni nostra richiesta, non ultima quella di accompagnarci al centro di Otranto con la mitica Ape modificata cabriolet come quelle degli anni 50
於 2019 年 8 月住了 1 晚

10/10 有夠讚

真實旅客

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Organizzazione perfetta. Addette alla reception gentilissime e preparate. Colazione abbondante. Stanza ottima e pulita. Tutto perfetto
於 2019 年 8 月住了 2 晚

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
於 2019 年 8 月住了 2 晚

10/10 有夠讚

真實旅客

團體旅遊, 家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Thoroughly enjoyed ourselves, the staff was wonderful and caring.
於 2019 年 7 月住了 2 晚

8/10 不錯哦

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2019 年 7 月住了 1 晚

10/10 有夠讚

真實旅客

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Beautiful hotel, clean and comfortable. The location is perfect and the staff super nice! I loved the Breakfast too!
於 2019 年 7 月住了 1 晚

6/10 一般般

真實旅客

家庭旅遊
喜歡：整潔度和員工素質
O café da manhã é fraco e não tinha reposição. Se o o croissant salgado acabava as 9:30, acabou. Apesar do a refeição terminar as 10:30h. Aconteceu todos os 3 dias.
於 2019 年 5 月住了 3 晚

4/10 不太好

Sandra，Schweiz

喜歡：整潔度
Mehr Schein statt sein
Das Hotel bietet einen Whirlpool ( kostet Euro 10.- pro Stunde und Person) das hotel wirbt mit Shuttlebus Hotel-Strand ( ist ein taxi was man sich bestellen und zahlen muss) Das Frühstücksbuffet hatte so hartes Brot was sicher mehrere Tage alt war. Kaffeemaschine war defekt es gab Filterkaffee. Hatten ein Zimmer oberhalb der Fühstückterasse und nach 07.00 morgens ist der Zigaretten Geschmack ins Zimmer gestiegen.Für uns war das kein schöner Aufenthalt und wir würden das Hotel niemals wieder buchen.
於 2019 年 4 月住了 2 晚