"We chose this hotel because Hotels.com stated hotel offered a convenient shuttle service for easy travel. We contacted the hotel to see how to book this and was told we should take the train from the airport. Not wanting to drag heavy luggage on steps and in train, as well as walk to the hotel from train stop, we took a taxi. When we arrived at the hotel we found the shuttle service would have dropped us right at the door for about 20% the cost of the taxi. Employees should be trained on this issue. Once at the hotel, friendly helpful employees at front desk, elevator, restaurants and bell people. We were asked if we wanted daily newspaper and even though we said yes, had to ask concierge every day for the paper."
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