Rooms are okay but it’s too small and we saw a cockroach on the floor of the toilet at the first day we stay here
?
於 2024 年 2 月住了 6 晚
BSPK HOTEL Shinsaibashi Front Dest 於 2024年4月26日回覆
Thank you for staying at Bespoke Hotel Shinsaibashi.However, we sincerely apologize for any discomfort you may have experienced during your stay.We do our best to ensure hygiene on a daily basis,We will further strengthen our hygiene checks based on your review.Thank you very much for your valuable feedback.
2/10 很糟糕
Kong Yuen
親子旅遊
2024年2月19日
喜歡:整潔度和住宿環境和硬體
不喜歡:員工素質和設施服務
我們在1時30分在櫃台check in ,職員說3點才可以,我們一家人就在大堂休息等候,到了2時15分時,有一班人去check in ,職員給他們房間,然後我再去詢問職員,原來已經可以check in 了,但職員竟然不通知我們,這種服務太態非常差!酒店的位置亦不是網上說的那麼方便
The hotel is a new buliding. The decorations and facilities is pretty good. The room of this hotel is a little bit small, but is acceptable. There were only breads for the breakfast, but is tasty.