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橡木園渡假村的評分

2.5 out of 5
橡木園渡假村
4090 Enchanted Oaks Circle, Kissimmee, FL

評論

6.6
10 分，有夠讚；433 則評論中有 83 則" "
8 分，不錯哦；433 則評論中有 118 則" "
6 分，一般般；433 則評論中有 108 則" "
4 分，不太好；433 則評論中有 75 則" "
2 分，很糟糕；433 則評論中有 49 則" "

6.4/10

整潔度

7.4/10

員工素質

6.4/10

設施服務

6.0/10

住宿環境和硬體

評論

8/10 不錯哦

Carlos，Rockwall TX

家庭旅遊
喜歡：整潔度和設施服務
Quiet location, clean rooms, property is old but well maintained
於 2020 年 2 月住了 3 晚

2/10 很糟糕

真實旅客

於 2020 年 2 月住了 21 晚

8/10 不錯哦

真實旅客

商務旅客
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The staff at the front desk was always helpful and friendly. The property itself was neat and clean, tidy rooms and living areas, a really comfortable stay. In my opinion, there were a few small items in my room that should have been reviewed by management for maintenance before occupancy by guests - these things were obvious. All together, the ambiance of Oak Plantation is pleasant and I also enjoyed seeing the wildlife such as the peacocks and squirrels.
於 2020 年 2 月住了 23 晚
Reservations team 於 2020年5月18日回覆
Thank you for your feedback. we will definitely work on it.

2/10 很糟糕

真實旅客

家庭旅遊
不喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Years ago this property was very nice, but it has really gone down hill. Property is a mess, housekeeping was basically non existent, rooms dirty,, key cards did not work. They kept reprogramming them but would only work sporadically. I actually seen someone having their child crawl through a window to open the door. Once again the hot tub was closed, and only one pool was open. By our third day all pools were closed, they did manage to get one open after a couple days. I haven’t seen 19 inch tube TVs in 30 years but oak plantation has them. If you just want a place to sleep it’s okay. Other then that stay away.
於 2020 年 3 月住了 9 晚
Reservations team 於 2020年5月18日回覆
Thank you for your feedback. If you would like you may contact us directly and let us know about the issues in further details.

2/10 很糟糕

真實旅客

情侶出遊
不喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
I cant believe expedia represents this property. Not one good thing to say about it. The pictures are very deceiving.
於 2020 年 3 月住了 3 晚
Reservations team 於 2020年5月18日回覆
Thank you for your feedback. If you would like you may contact us directly and let us know about the issues in further details. We apologize for your terrible, horrendous stay.

6/10 一般般

真實旅客

喜歡：整潔度、設施服務和住宿環境和硬體
於 2020 年 3 月住了 6 晚

8/10 不錯哦

Ramón

家庭旅遊
喜歡：客房舒適度
D mi viaje a Kissimmee
Todo bien un poco De olor a humedad el ruido de unos vecinos ya la ultima noche no pude descansar bien.pero aparte de eso la localización muy buena y todo lo demas estuvo bien para la proxima ves lo mas seguro es q vuelva si dios quiere
於 2020 年 3 月住了 6 晚

4/10 不太好

Orlando

家庭旅遊
不喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Worse place ever, worse reaction ever see from the management office and the manager herself when we had delay in check in, her exact word “. Heck in posted online STARTS after 4 pm, can be until midnight” be careful where you are staying. Clean towels they throw it in a bag at the entrance. Microwave doesn’t work, we stayed 6 days and was not fixed, laundry machine does not work. Place is very dirty, bugs and cockroaches everywhere. Very noisy place all night. VERY VERY VERY BAD AS A PLACE AND AS A MANAGEMENT.
於 2020 年 3 月住了 6 晚
Management 於 2020年3月16日回覆
We offer our sincere apologies regarding the incidents you have mentioned and the frustration this caused you and your family. Oak Plantation Resort expects its staff to always be hard at work to make sure every customer has a positive experience, so your input lets us know that there may be improvement needed in this area. Though we understand this experience was not ideal, we know we are capable of creating much better experiences for our guests. Thank you for your feedback.

4/10 不太好

真實旅客

家庭旅遊
不喜歡：整潔度、設施服務和住宿環境和硬體
Have stayed at this property many times and it is really going down hill
於 2020 年 3 月住了 3 晚
Management 於 2020年3月16日回覆
We welcome and appreciate all feedback from our guests, and we thank you for taking the time to share your thoughts with us.

8/10 不錯哦

真實旅客

家庭旅遊
喜歡：整潔度和設施服務
Great “resort feel” by the pool!! Old accommodations.
於 2020 年 3 月住了 3 晚
Management 於 2020年3月16日回覆
Thank you for your feedback!

10/10 有夠讚

Maria

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Units were clean and tidy. Furniture and carpets were old but well maintained. Hoisekeeping was amazing as was customer service. Lots of room and a comfy home like feel. Great deal for the price.
於 2020 年 2 月住了 7 晚
Management 於 2020年3月16日回覆
We appreciate your comments and are glad you found us to be a great value. We invite you back and hope to see you again very soon.

6/10 一般般

真實旅客

家庭旅遊
喜歡：員工素質
不喜歡：住宿環境和硬體和客房舒適度
Close to the parks
Had to request another room as the pull out couch bed was in terrible condition: stains and tears, springs protruding.The one in the new room wasn’t much better, had to go and buy a bed foam from Walmart. Resort cleaning starts very early with gas powered equipment: leaf blowers. Rooms seemed somewhat updated, no flooring, just painted concrete with some area rugs... If you plan on cooking breakfasts - grab a decent frying pan at Walmart.
於 2020 年 2 月住了 7 晚
Management 於 2020年3月16日回覆
We sincerely regret any challenges you experienced during your stay with us. Thank you for bringing these issues to our attention as it allows us the opportunity to improve.

4/10 不太好

真實旅客

家庭旅遊
不喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The first room they gave us had bugs on the counter. The Dresser was all broke up we have photos we told them about it the first night the next morning We made them move us to a new room. Non of the help spoke English the second room was not that clean, House keeping came to mop the room with dirty bucket of water. Talked to a lot of people there with the same complainants. I don't think we would every go back.
於 2020 年 2 月住了 7 晚
Management 於 2020年3月16日回覆
We welcome and appreciate all feedback from our guests, and we thank you for taking the time to share your thoughts with us. I am very sorry to hear that several things throughout your stay did not meet your expectations. We will speak with our staff about your concerns, and work to address the issues. Thank you one more time for providing some helpful feedback,

6/10 一般般

真實旅客

不喜歡：整潔度
於 2020 年 2 月住了 6 晚
Management 於 2020年2月24日回覆
Thank you for your feedback!

2/10 很糟糕

真實旅客

商務旅客, 家庭旅遊
不喜歡：整潔度、員工素質和住宿環境和硬體
Roches everywhere bedrooms, bathroom, very old outdated place , don’t waist your money , motel 6 is better then this place
於 2020 年 2 月住了 3 晚
Management 於 2020年2月24日回覆
We welcome and appreciate all feedback from our guests, and we thank you for taking the time to share your thoughts with us. I am very sorry to hear that several things throughout your stay did not meet your expectations. We will speak with our staff about your concerns, and work to address the issues.

8/10 不錯哦

真實旅客

喜歡：員工素質和客房舒適度
於 2020 年 2 月住了 9 晚
Management 於 2020年2月24日回覆
Thank you for your feedback!

2/10 很糟糕

Expedia

家庭旅遊
不喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Dirty!
It’s was dirty and smelled very musty. Cabinets were not clean i think it’s had poop dropping! Everything was outdated and broken. Dryer did not work at all.
於 2020 年 2 月住了 2 晚
Management 於 2020年2月18日回覆
We welcome and appreciate all feedback from our guests, and we thank you for taking the time to share your thoughts with us. I am very sorry to hear that several things throughout your stay did not meet your expectations. We will speak with our staff about your concerns, and work to address the issues. Thank you one more time for providing some helpful feedback.

10/10 有夠讚

Kyle

商務旅客
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2020 年 2 月住了 6 晚
Management 於 2020年2月18日回覆
Thank you for your feedback and the perfect score.

8/10 不錯哦

真實旅客

家庭旅遊
喜歡：員工素質和客房舒適度
不喜歡：住宿環境和硬體
Nice place
The place is lovely with the lake and nice pool area. Units are big and comfortable, but it is such a shame that the resort is becoming increasingly worn out. More maintenance would be nice, because Oak Plantation Resort really deserves to be well looked after. Have visited several times and have always enjoyed the stay.
於 2020 年 2 月住了 4 晚
Management 於 2020年2月18日回覆
Thank you for your positive feedback. Our resort is currently in the process of renovating. Hope to see you in the near future.

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
於 2020 年 1 月住了 7 晚
Management 於 2020年2月18日回覆
Thank you for your feedback!

8/10 不錯哦

真實旅客

情侶出遊
喜歡：整潔度、員工素質和設施服務
The resort is OK. When we arrived, they didn't have the Junior Suite that we had booked. They quickly upgraded us to a larger room with a loft, at no charge. Not much of an upgrade. While the room was larger, it was in desperate need of an update. There was a giant hole in the carpet, microwave front was broke, but still worked, furniture was old and worn, bed was old and needs a new mattress, bathroom door doesn't close, bathtub/shower squeaks with every movement. Pictures on Expedia are misleading compared to seeing the room in person. While it wasn't a bad experience, we just expected a little more, based on pictures used to represent the resort. We didn't use any of the many amenities offered at the resort because we were busy playing at the Universal Studios parks. While the location is just a block off a busy street, it is surrounded by trees, so there is little street noise. Based off the condition of our room, I would give the resort 1 1/2 to 2 stars. Based off customer service, 4 1/2 stars. If they renovated and upgraded the carpet and furnishings, I would definitely stay there again. Convenient location between Disney World and Universal Studios.
於 2020 年 1 月住了 5 晚
Managment 於 2020年2月18日回覆
Thanks for the feedback ! Our resort is currently in the process of renovating so on your next stay you'll definitely see a difference.

6/10 一般般

Ronjenia，Georgia

家庭旅遊
喜歡：員工素質和設施服務
Love the place because I use to have timeshares there but the outside and inside needs updating. Had to request for hand towels, body towels and bedding for bed couch.
於 2020 年 1 月住了 2 晚
Managment 於 2020年2月18日回覆
Thanks for letting us know. We'll work hard to fix the issue you experienced. Thank you for staying with us.

4/10 不太好

Miles

不喜歡：整潔度和住宿環境和硬體
One time stay only
We visit Orlando very frequently and was looking for a different place to stay this time. On the website the place looks really nice and updated. However, the place is old, musty and dusty. Parking lot is very dark at night. No light leading to our unit which was in the back where we had to walk down a dark corridor to get to our unit. I would prob never stay there again.
於 2020 年 1 月住了 4 晚
Management 於 2020年2月18日回覆
We welcome all feedback that we receive and truly appreciate your constructive review. We'll be speaking with our staff immediately to address those matters. Thank you for providing some helpful feedback, please consider giving us another chance to do better in the future.

4/10 不太好

Expedia

家庭旅遊
喜歡：員工素質
不喜歡：整潔度、住宿環境和硬體和客房舒適度
Lugar antigo, sujo e mal organizado.
於 2019 年 12 月住了 8 晚
DEE 於 2020年1月11日回覆
Thank you for your feedback. This will allow us to continue to enhance the vacation experience at our resort. We are sorry that you experienced an inconvenience during your stay. We will be sure to review your concerns.

2/10 很糟糕

真實旅客

於 2019 年 12 月住了 5 晚
Management 於 2020年2月18日回覆
Thank you for your feedback!

6/10 一般般

真實旅客

於 2019 年 12 月住了 4 晚
Management 於 2020年2月18日回覆
Thank you for your feedback!

8/10 不錯哦

真實旅客

喜歡：員工素質和客房舒適度
Relaxing
The whole property was peaceful and comfortable. The only problem was with Hotels.com. I needed to extend my stay 1 night and they were rude and would not let me. I never had a problem with this before but now i see that hotels.com is not a good site at all!
於 2019 年 12 月住了 3 晚
Oak 於 2019年12月19日回覆
Thank you for staying with us. Hope you come back soon.

6/10 一般般

Wendy，Canada

親子旅遊
喜歡：整潔度和員工素質
不喜歡：設施服務和住宿環境和硬體
Ive been here 3 times. I wont be going back again for a few reasons. I paid for housekeeping and had to ask each day for fresh towels..on the 3rd day i decided to just wash them in the laundry room with my clothes, my own detergent and dry them and re-use. I had to ask 3 times for a playpen evn though i ordered it 2 months before. The Jacuzzi wasn't working at all even though numerous guests complained. A guy came with his little boy about 12yrs old. looked it over, fiddled with things then left. This place used to be cool but now it's falling apart. The barender was AWESOME. his name is Eddie andhe deserves a raise. The Cleaning staff also were good as they provided me with my own vacuum to cean since housekeepnig couldn't get to me....DON'T pay the extra for housekepping as youll be doing it yourself!
於 2019 年 12 月住了 4 晚
Oak Plantation Resort 於 2019年12月26日回覆
We appreciate your review. We will address the items with staff. We are sorry you encountered these challenges but are glad the staff the treated you well. We hope you will reconsider and stay with us in the future.

10/10 有夠讚

Rene，SJO

家庭旅遊
喜歡：整潔度、設施服務和住宿環境和硬體
Tranquilo y cerca de todo. El servicio estuvo muy bueno
於 2019 年 11 月住了 12 晚

8/10 不錯哦

Ben，Tennessee

情侶出遊
喜歡：整潔度和設施服務
Property location and amenities were good. Staff was friendly and rooms were acceptably clean.
於 2019 年 12 月住了 3 晚
dee 於 2020年1月11日回覆
Thank you for your positive feedback, hope to see your in the near future,

4/10 不太好

真實旅客

情侶出遊
不喜歡：住宿環境和硬體
For the third year in a row the hot tub was broken on our visit and the second pool was green with algae and not working. This will be our last stay of the property does not get worked on. We will check it out via friends in the areA before we book again. Very sad cause it’s. Nice place just run down badly
於 2019 年 10 月住了 5 晚

8/10 不錯哦

Chris，Brampton Ontario

情侶出遊
喜歡：設施服務
Positives: It was quiet and and the room was relatively clean. Negatives: grounds are not really well cared for. Lot of dead branches need to be pruned, cobwebs etc in stairways and access ways between buildings. Linens were provided but not really in abundance. Not much in the way of an extra sheet or blanket. Rooms need a bit of a sprucing up, some lights don’t work, chipped/faded paint etc.
於 2019 年 11 月住了 6 晚

2/10 很糟糕

Gerry

家庭旅遊
不喜歡：整潔度、住宿環境和硬體和客房舒適度
Ant infestation in the first room, drain clogged with hair, maintenance man removed an entire head full from the drain and tried to remove ants. After 1 night with ants still invading got moved to another room where the locking mechanism didn’t work. Had to have maintenance man come again to make sure we didn’t get killed by an Amber Gieger type. Went down to the pool area and hot tub was ice cold. Maintenance man tried to fix it with no luck. Could not wait to leave. Zero stars.
於 2019 年 11 月住了 3 晚

6/10 一般般

Alianys

家庭旅遊
喜歡：員工素質
A year and a half ago we stayed in a more or less renovated room and we had a very pleasant stay , my review was 5 stars. Fast forward to now November 2019 and we were given a very smelly room , carpet was nasty I prohibit my kids to walk without sandals and bathroom hygiene was awful. I was upset because I felt like the place had run down . We let the front desk know about our situation and we were changed to a very renovated room, can’t deny they move fast to accommodate you . The new room was Veery comfortable and clean . Hope the owner invest in
於 2019 年 11 月住了 2 晚
Managemen 於 2019年11月26日回覆
We sincerely regret any challenges you experienced during your stay with us. Thank you for bringing these issues to our attention as it allows us the opportunity to improve. We hope you enjoyed your stay otherwise and will return in the future

4/10 不太好

真實旅客

情侶出遊
不喜歡：住宿環境和硬體
The property is quite dated and in need of refurbishment.
於 2019 年 11 月住了 14 晚
Management 於 2019年11月26日回覆
We welcome all feedback that we receive and truly appreciate your constructive review. We're very sorry for any issues you encountered. Thank you for providing some helpful feedback, please consider giving us another chance to do better in the future.

4/10 不太好

Marvin

家庭旅遊
不喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
No security
於 2019 年 11 月住了 2 晚
Management 於 2019年11月25日回覆
Thank you for your feedback.

2/10 很糟糕

Amada

家庭旅遊
不喜歡：員工素質和住宿環境和硬體
Be Careful!
Stay was Ok.. Except i got charged for 2 extra nights. Have been calling the hotel for over a month to get this handled but they just give me the run around every time. Nobody has been any help at all. I've now had to call my bank and report it as Fraud. They probably do this all the time hoping people don't notice.
於 2019 年 10 月住了 2 晚

4/10 不太好

angie，new York

親子旅遊
不喜歡：整潔度和設施服務
they are very dirty the grass is not well taken care of the pool is dirty they are nothing like the pictures
於 2019 年 11 月住了 4 晚
Management 於 2019年11月14日回覆
We sincerely regret any challenges you experienced during your stay with us. Thank you for bringing these issues to our attention as it allows us the opportunity to improve. We hope you enjoyed your stay otherwise and will return in the future

4/10 不太好

Valorie，South Carolina

家庭旅遊
不喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The property is very dated. We were missing all the washcloths, hand towels and bath mats in our villa. Woke up to ants on the counter after we left a prepackaged breakfast muffin out on the counter. Planned to wash our laundry in the villa before we checked out, however we had to drive home with wet laundry because the dryer was broken. Something in the refrigerator was leaking on the inside because our bag of leftover food was full of water after being in the fridge overnight. Toilet didn't flush properly, and we had to plunge it ourselves.
於 2019 年 11 月住了 4 晚
Management 於 2019年11月14日回覆
We appreciate you taking the time to leave your valuable feedback regarding your recent stay at our property. We will review your comments with the rest of our team and work together on improving this issue, as well as increasing guest relations. We consider all your feedback an essential opportunity to monitor and review guest enjoyment. We hope that you'll choose to stay with us on another occasion so we can deliver the visit you were expecting and deserved.

4/10 不太好

真實旅客

喜歡：設施服務
於 2019 年 11 月住了 4 晚
Managemetn 於 2019年11月12日回覆
Thank you for your feedback!

2/10 很糟糕

真實旅客

情侶出遊, 團體旅遊
不喜歡：整潔度和設施服務
Horrible! Dirty, light switches didn't work, mattress felt like I was sleeping on the floor from how thin it was, bed sheets had holes in them, and had to call front desk 3 times before they provided us with towels and pillow cases
於 2019 年 11 月住了 3 晚
A 於 2019年11月12日回覆
We apologize for the inconvenience of your stay. We will work harder too ensure if you stay with us again the stay will be a way better experience then the last!

4/10 不太好

Migue，Miami, FL

家庭旅遊
不喜歡：整潔度
Need kitchen and bathrooms renovation.
於 2019 年 11 月住了 3 晚
A 於 2019年11月12日回覆
Thanks for the feedback ! Our resort is currently in the process of renovating so on your next stay you'll definitely see a difference.

10/10 有夠讚

真實旅客

家庭旅遊
喜歡：整潔度、員工素質和設施服務
Jennifer was awesome. Property was a little outdated but in good condition.
於 2019 年 11 月住了 7 晚
A 於 2019年11月12日回覆
Thank you for taking the time to review the resort! We are happy that you enjoyed your stay. We are currently in the renovating process so next time you visit the resort will be better than ever !

2/10 很糟糕

真實旅客

家庭旅遊
不喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Salle de bain dans un état très médiocre (poil par terre, lavabo sale, baignoire non entretenue). Sol de la cuisine pas lavé. Lave linge ne fonctionnait pas alors que sur le prospectus il y avait bien écrit lave linge et on comptait dessus. Réfrigérateur ne fonctionnait pas (j'ai été obligé de le dégivré au sèche cheveux). Pas de draps pour le canapé lit a mon arrivé que l'on m'a amené plus tard. Et le pire c'est que mon fils de 23 ans à dormis sur un matelas du canapé lit à même les ressort !!! Climatisation bruyante. Pour l’extérieur 1 piscine sur les 2 n'était pas ouverte. Séjour à très vite oublié. Franchement sur 5 logements prit sur expedia.fr pour mon séjour c'est le seul qui m'à deçu . Et ça serait bien qu'il me rembourse.
於 2019 年 10 月住了 3 晚
Management 於 2019年11月14日回覆
We offer our sincere apologies regarding the incidents you have mentioned and the frustration this caused you and your family. Oak Plantation Resort expects its staff to always be hard at work to make sure every customer has a positive experience, so your input lets us know that there may be improvement needed in this area. Though we understand this experience was not ideal, we know we are capable of creating much better experiences for our guests. It is our hope that you will allow us the honor of hosting a more excellent stay in the future.

6/10 一般般

真實旅客

情侶出遊
Piscine endommagée ,hot tub brisé , piscine mal nettoyée
於 2019 年 10 月住了 10 晚
Management 於 2019年10月30日回覆
Cher client, Nous souhaitons vous remercier d’être restés avec nous pendant vos vacances. Nous voudrions également nous excuser des désagréments occasionnés lors de votre séjour. Vos commentaires nous aident à améliorer notre qualité afin qu’elle ne se reproduise plus. .

8/10 不錯哦

真實旅客

家庭旅遊
I will start with the not so good. The property entry is dark and no signs, a bit rundown and outdated apartment. Looked out twice from our apartment, first time waited for one hour. The security guy needed to go threw the window to let us in, luckily was unlocked. Next day had to ask to look and changed the box. Second time the cleaners let us in. The mattress was old and you could feel the spinning. The good part, our apartment was was clean with regular housekeeping. The staff is friendly and helpful. The location is close to everything. We think the price is accurate for the quality. We are been out basically all day. We would give 3.5-4 star out of five .
於 2019 年 10 月住了 12 晚
Management 於 2019年10月30日回覆
We appreciate you taking the time to leave your valuable feedback regarding your recent stay at our property. We will review your comments with the rest of our team and work together on improving this issue, as well as increasing guest relations. We consider all your feedback an essential opportunity to monitor and review guest enjoyment. We hope that you'll choose to stay with us on another occasion so we can deliver the visit you were expecting and deserved

6/10 一般般

Lu|，Quito

家庭旅遊
喜歡：員工素質
I stayed at this hotel a couple of years ago and liked it so I went back cause it was good value for the money. Unfortunately, this time I noticed maintenance of the facilities is no longer that good so I doubt I would come back. Still, I should say the staff was very kind and helpful.
於 2019 年 10 月住了 2 晚
Management 於 2019年10月25日回覆
We appreciate you taking the time to leave your valuable feedback regarding your recent stay at our property. We will review your comments with the rest of our team and work together on improving this issue, as well as increasing guest relations. We consider all your feedback an essential opportunity to monitor and review guest enjoyment. We hope that you'll choose to stay with us on another occasion so we can deliver the visit you were expecting and deserved

2/10 很糟糕

真實旅客

不喜歡：整潔度、設施服務和住宿環境和硬體
於 2019 年 10 月住了 14 晚
Management 於 2019年10月23日回覆
Thank you for your feedback!

2/10 很糟糕

真實旅客

家庭旅遊
不喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
When we arrived there was only enough towels for 2 people and I had 7. We were in 1608 the first day put clothes in washer went to dry them dryer over heated. Called front desk they told me to go across the lot for where I could dry my clothes. I said no I paid for one In my unit. So my husband arrived that day. He said they sent a older gentleman with a dry. My husband helped carry it upstairs. They need to hire or have a couple people who speak English on there housekeeping staff. I asked where to put my trash she handed me 2 trash bags. Said I don’t understand. Everyday had to call to get towels. The tv in guest bedroom didn’t work. Tv in master bedroom was just hanging there. This place could be a nice place but needs updated. A overhaul of staff memebers. I managed property so I know what problems you can run into. But don’t rent units if they are not properly equipped. Pots and pans I bought myself cause there wasn’t any.
於 2019 年 10 月住了 6 晚
Management 於 2019年10月24日回覆
We appreciate you sharing some thoughts on your recent stay. It's unfortunate to learn that we didn't fully meet your expectations during your visit. We've shared your comments with our staff, so they can quickly address any concerns, and we look forward to delivering an even better experience when your journey brings you back our way. Again, thank you for the feedback, and we wish you safe and happy travels along your way.

8/10 不錯哦

HEidi

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Good family hotel
We stayed in a suite with two bedrooms, laundry room and kitchen. Wonderful people worked there and were very kind when i needed to double back and get my key rekeyed after not working for me. And got us a new can opener however they did take a couple hours so by the time we got the can opener, we did not need it since my husband was already at the store picking up last minute stuff and got us a new one for our house so i was able to finish cooking dinner. The beds were comfortable, the table was set for 6 when we checked in, that was great! One out of two pools were working and the hot tub’s water heater was broken due to being struck by lightning. But we were still able to enjoy the other pool so my two children were fine with that.
於 2019 年 10 月住了 2 晚
Jessica 於 2019年10月20日回覆
We welcome all guest feedback as we use it to continually improve. Our team always appreciates it when guests notify us of any issues they encounter as this allows us to make the proper amends. In the future, please don't hesitate to reach out to our front desk so that we can look into the possibility of more suitable accommodations. Thank you for sharing your comments with us and we wish you all the best going forward.