外觀

梅因蓋特湖邊度假飯店的評分

3 out of 5
梅因蓋特湖邊度假飯店
7769 W Irlo Bronson Memorial Hwy, Kissimmee, FL

評論

4.0
10 分,有夠讚;2411 則評論中有 226 則" "
8 分,不錯哦;2411 則評論中有 164 則" "
6 分,一般般;2411 則評論中有 259 則" "
4 分,不太好;2411 則評論中有 389 則" "
2 分,很糟糕;2411 則評論中有 1373 則" "

3.8/10

整潔度

5.4/10

員工素質

4.0/10

設施服務

3.6/10

住宿環境和硬體

4.2/10

環保程度

評論

2/10 很糟糕

lingjen

家庭旅遊
不喜歡:整潔度、設施服務和住宿環境和硬體
蟑螂,潮濕,有黴味,我入住附近旅店,休閒設備很少
於 2024 年 2 月住了 6 晚
Management 於 2024年3月12日回覆
Thank you for your candid feedback We strive to provide the best possible experience for our guests and appreciate all feedback. It is important to know where we may have fallen short so that we may improve this for you.

2/10 很糟糕

Louis

情侶出遊, 親子旅遊
不喜歡:員工素質和住宿環境和硬體
No good
於 2024 年 4 月住了 2 晚

2/10 很糟糕

Carlos

情侶出遊
喜歡:員工素質
不喜歡:整潔度、設施服務和住宿環境和硬體
The front desk ladies are the only good thing in this place. We arrived on a Friday night and there was only one front desk associate, we waited in line for about 20 mins. In that time, my wife went to the restroom and there was toilet paper everywhere on the floor, smelled bad and it looked like nobody had cleaned it that day. The lobby smelled weird, the automatic sliding door didn’t work, the fire alarm had a sign that literally said “out of service, in case of fire call 911”. At the time of check in, we were told that the tiki bar was permanently closed. After check in, we went to our room and we found the mini fridge opened, with a towel inside, with old mold built up and an unbearable smell that can be smelled outside the room. We went back to the front desk, had to make another 20 minute line until another kind front desk agent (or maybe supervisor?) came to help. She kindly moved us to another room but on our way there, we saw the ice machine completely dismantled. It looked like a transformer trying to assemble itself into an ice machine and was stuck in the middle of it. The floors were nasty, trash everywhere and we even saw something that looked like someone threw up and it wasn’t cleaned so it stood there until it dried off. This new room also smelled weird, we tried to convince ourselves to stay, but we decided to leave. We got our deposit and hotel fee back but nobody knew how to reimburse what we paid for the room, so we lost that money.
於 2024 年 4 月住了 2 晚

2/10 很糟糕

Johanna

家庭旅遊, 親子旅遊
不喜歡:整潔度、設施服務和住宿環境和硬體
The facilities need upgrade and cleaning.
於 2024 年 4 月住了 2 晚

6/10 一般般

Christian

家庭旅遊
喜歡:員工素質和設施服務
不喜歡:整潔度和住宿環境和硬體
No habia mucha limpieza en los pasillos, no habia microondas y la tv no era muy buena el aire acondicionado se apagaba.
於 2024 年 4 月住了 4 晚
Management 於 2024年5月1日回覆
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

2/10 很糟糕

Alvaro

寵物同遊, 家庭旅遊
不喜歡:整潔度、設施服務和住宿環境和硬體
The room stinks, there was a hole on the bottom of the wall, with a visible water damage and MOLD, we hardly slept. Even the bedsheets had the same smell. I would never go back there
於 2024 年 4 月住了 2 晚

4/10 不太好

Carl

Wouldn’t stay here again
於 2024 年 4 月住了 1 晚
Management 於 2024年5月1日回覆
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

4/10 不太好

Aline

家庭旅遊
喜歡:員工素質
不喜歡:整潔度
I stayed at this property because I been there before and had no problems. When I saw it at a low price, I couldn’t believe it. I only stay night, and couldn’t believe how it changed for the worse. The room had a smell as you walked in. The carpet was dirty and it was torn in spots. The TV screen was slightly broken because you can see the dark line after you turn it on. Lastly, the property has rottens. I brought in a loaf of bread and by the morning, you can see the plastic wrap was ripped and the some of bread was eaten. If I stayed more than one night, I would have left and asked for a refund. Very disappointed on the condition of the property.
於 2024 年 4 月住了 1 晚

2/10 很糟糕

Carl

親子旅遊
不喜歡:住宿環境和硬體
First room I was given was filthy and didn’t have any sheets on the bed or linens. I booked a king room but was not given one
於 2024 年 4 月住了 1 晚
Manager 於 2024年4月28日回覆
Hi Carl-We are always committed to a clean and comfortable stay, so it is unfortunate that this does not line up with your experience. Our housekeeping team will be made aware of the oversight in cleanliness you experienced so we can improve in this manner, and provide an even better service to future guests.

2/10 很糟糕

Julie

家庭旅遊
不喜歡:整潔度、設施服務和住宿環境和硬體
I stood in line to check in for 90 minutes. I refused the first room because the beds weren’t made. I refused the second room because the sheets were stained and there were approximately 1000 bugs in the bathroom. I refused room number three because the sheets and carpet were dirty. I’m and I refused to sleep in the fourth room they offered me because it was 90 degrees and smelled like febreeze. The staff is rude as well.
於 2024 年 4 月住了 1 晚
Manager 於 2024年4月28日回覆
Hi Julie-We are always committed to a clean and comfortable stay, so it is unfortunate that this does not line up with your experience. Our housekeeping team will be made aware of the oversight in cleanliness you experienced so we can improve in this manner, and provide an even better service to future guests.

10/10 有夠讚

Jonathan

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Good for cheap people like me
於 2024 年 4 月住了 2 晚
Manager 於 2024年4月28日回覆
Hi Jonathan- Thank you for staying with us! We appreciate your feedback and hope that you come back and see us soon!

6/10 一般般

samantha

團體旅遊
不喜歡:設施服務
It was an ok experience but we put a $50 deposit down and unfortunately even over a week after checking out have still not received it back. I have tried calling at least 10 times in the past 2 days and no one answers
於 2024 年 4 月住了 7 晚
Emily, FOM 於 2024年4月26日回覆
Hi Samantha-Thank you for your valued feedback and for being our guest. We would like to express our apologies for any troubles and/or dissatisfaction you may have had due to your deposit not reaching your account yet, I have double checked and it looks like it was sent back to your financial institution, please reach out to them as it is in their discretion when it will be availale to you. We are committed to guest satisfaction and assure we will look into your concerns.

2/10 很糟糕

Joseph

不喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Motel misrepresents rates online. Snuck in fees without telling me and I only knew when I checked my online account. Onsite manager refuses to return calls or email. Another manager promised to follow up and never did. Third manager responded and refuses to remove unauthorized, deceptive fees or to accept responsibility for employee miscommunication. Rooms are filthy, phones don’t work, ice machines don’t work, no housekeeping yet they add on additional fees. Front desk staff rude. Reserved King bed and the air in the room was broken, asked to be moved and was given room with twin beds, says no kings available. They said they “upgraded me” because of no other kings. Upgrade? King to twin? Horrible experience and management is clearly inexperienced and uncaring about the customers, only want to collect as much as they can with no regard to their horrible facilities and untrained staff.
於 2024 年 4 月住了 3 晚
Manager 於 2024年4月28日回覆
Thanks for your feedback

4/10 不太好

Gary

情侶出遊
不喜歡:設施服務
The room was ok but the resort needed a lot of work and update the price was a little high for what the resort offered out side of our room we could see a swimming pool that had a green bottom lot of work needed in the rooms sheets were dirty and had holes in them all the staff were nice
於 2024 年 4 月住了 1 晚
Manager 於 2024年4月26日回覆
Hi Gary-Thank you for taking the time to express your concerns to us. First, we apologize wholeheartedly for your unsatisfactory experience. We take the concerns you've made very seriously and intend to fully investigate. Should you have additional questions, please contact us directly. It's regrettable that your situation wasn't handled more courteously and appropriately at the time and we'll speak to our team about that. Your feedback will enable us to improve the quality of our service and accommodations. We appreciate you reaching out to us and hope for a chance to make this up to you.

6/10 一般般

Darek

喜歡:員工素質
不喜歡:住宿環境和硬體
Room wast bad once you get in, property is terribly maintained and run down. Multiple units with doors kicked in and wide open. For the price, the room itself is not bad at all, just so long as you stay inside. The property is just a mess but for being so close to Orlando's main attractions it's hard to beat the price.
於 2024 年 4 月住了 1 晚
Mgr 於 2024年4月25日回覆
Hello, Darek- Thank you for your valued feedback. I am sorry to hear that this was your experience. Your comments will not go unnoticed as we are working very diligently on improvements.

2/10 很糟糕

Jailene

情侶出遊
不喜歡:整潔度、設施服務和住宿環境和硬體
Upon entering the room it smelled like it was a hotel for dogs. The couch was full of dog hair, the wallpaper was ripping off the walls, the bed sheets were covered in dark stains, and the AC unit emitted a bad smell. Terrible place to stay.
於 2024 年 4 月住了 1 晚
Mgr 於 2024年4月25日回覆
Hello, Jailene- Thank you for your valued feedback. I am sorry to hear about your stay. We will address your comments with the appropriate departments.

6/10 一般般

Mariely

家庭旅遊
Pools need more attention “clean”. Roaches in the room, and stairs are dirty.
於 2024 年 4 月住了 3 晚
Mgr 於 2024年4月24日回覆
Hello, Mariely- Thank you for your valued feedback. I am sorry to hear that your experience was less than exceptional. We will address your concerns with the appropriate departments.

2/10 很糟糕

trevor

家庭旅遊
不喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Our room was discusting. Stains on the pillows and bed. Blunt roach and cigarette butts found on the floor. Dead bugs in the shower. Cockroaches outside our door. Do not reccomend.
於 2024 年 4 月住了 3 晚
Mgr 於 2024年4月24日回覆
Hello, Trevor- Thank you for your valued feedback. I am sorry to hear about your stay with us. We will address your comments with the appropriate personnel.

2/10 很糟糕

Adam

情侶出遊
不喜歡:設施服務和住宿環境和硬體
The fact i we allocated a room with other people in it is a joke the property smells stale
於 2024 年 4 月住了 1 晚
Mgr 於 2024年4月24日回覆
Hello, Adam- Thank you for your valued feedback. I am sorry to hear about your experience. Hopefully we were able to rectify the situation.

2/10 很糟糕

Adriel

親子旅遊
不喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Very scary stay i did not rest i have never in my life felt so unsafe
於 2024 年 4 月住了 1 晚
Manager 於 2024年4月22日回覆
Hi Adriel,The issues you raise are important to us. It's always our goal to provide caring and helpful service. Your remarks will be discussed with the team to ensure our high standards in hospitality are being met. Hopefully, our convenient location worked well for your plans in town. It's our hope that you will consider giving us another chance to provide you with the fantastic stay you were expecting and that you deserve.

2/10 很糟糕

Sachette

情侶出遊, 商務旅客
不喜歡:整潔度、設施服務和住宿環境和硬體
Dirty. Smell was horrible. Bathroom gross.
於 2024 年 4 月住了 1 晚
Manager 於 2024年4月20日回覆
Hi Sachette,Thank you for your valued feedback and for being our guest. We would like to express our apologies for any troubles and/or dissatisfaction you may have had with your stay. We are committed to guest satisfaction and assure we will look into your concerns.

2/10 很糟糕

Michele

不喜歡:整潔度和住宿環境和硬體
於 2024 年 4 月住了 2 晚
Manager 於 2024年4月22日回覆
Hi Michele,Thank you for staying with us! We appreciate your feedback.

2/10 很糟糕

Mike

商務旅客
不喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Dump
於 2024 年 4 月住了 2 晚
Management 於 2024年4月19日回覆
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

6/10 一般般

steven

情侶出遊
喜歡:員工素質
不喜歡:整潔度
No towels for shower dirty bed sheets and dirty carpet
於 2024 年 4 月住了 5 晚
Management 於 2024年4月19日回覆
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

2/10 很糟糕

Gibran

不喜歡:整潔度和住宿環境和硬體
Did not look like how it looked in pictures
於 2024 年 4 月住了 2 晚
Manager 於 2024年4月14日回覆
Hi GilbranThank you for staying with us! We appreciate your feedback.

2/10 很糟糕

Joel

情侶出遊
喜歡:設施服務
不喜歡:整潔度和住宿環境和硬體
Very dirty and outdated
於 2024 年 4 月住了 4 晚
Mgr 於 2024年4月16日回覆
Hello, Joel- Thank you for your valued feedback. I’m very sorry to hear about your experience. We will address with the appropriate departments.

2/10 很糟糕

Mike

不喜歡:整潔度和員工素質
於 2024 年 4 月住了 2 晚
Manager 於 2024年4月14日回覆
Hi Mike- Thank you for staying with us! We appreciate your feedback.

2/10 很糟糕

Hector

不喜歡:員工素質、設施服務和住宿環境和硬體
Horrible location! Very outdated! Rooms smell, lamps/some lights don’t work,hard to find the actual building/rooms. Pool shut down looks like a dirty pond! Would never stay here again!
於 2024 年 4 月住了 2 晚
Mgr 於 2024年4月9日回覆
Hello, Hector- I am very sorry to hear about your experience. Thank you for your valued feedback. We will escalate your concerns to the appropriate persons.

10/10 有夠讚

Allister

團體旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The entire staff are wonderful and professional I’m alway sad when I have to leave . It’s very peaceful there
於 2024 年 4 月住了 2 晚
Mgr 於 2024年4月9日回覆
Hello, Allister- thank you for your valued feedback. I am very happy to hear you enjoyed your stay and our staff’s service. Please come back and see us soon!

2/10 很糟糕

Jean,Margate

親子旅遊
不喜歡:整潔度、設施服務和住宿環境和硬體
Bedroom smells bad, A/C not working, long line to check in.
於 2024 年 4 月住了 2 晚
Manager 於 2024年4月7日回覆
Hi Jean, We are always committed to a clean and comfortable stay, so it is unfortunate that this does not line up with your experience. Our housekeeping team will be made aware of the oversight in cleanliness you experienced so we can improve in this manner, and provide an even better service to future guests.

2/10 很糟糕

Lily

情侶出遊, 寵物同遊
喜歡:員工素質
不喜歡:整潔度、設施服務和住宿環境和硬體
The service of the manager and front desk were amazing. However the room was disgusting. Not only was there crap all over the walls but there was broken furniture. There was stains all over the carpet, and when I stepped on the carpet without socks on it felt gross like it had never been vacuumed or cleaned with soap. The tv remote was missing the back piece that holds the batteries in place. There were stains on the curtains. The mirror in the bathroom area had stickers on it as well as the bed frame and bathroom door. The bathroom door was also coming off its hinges. The toilet had a huge poop stain near the seat. The shower/tub was alright but there wasn’t a shower curtain at all. There were no bed bugs on the bed but there’s definitely dust mites which means the bedding hasn’t been properly washed nor has the mattress. Going outside of our room, there definitely wasn’t a bar that we saw like advertised. The hot tub was nowhere to be found. The playground was missing a whole slide on one side. Concrete sidewalks were broken apart, and my boyfriend even tripped and almost fell because of it. Like I said the manager in the front desk, lady were both very sweet and nice and professional but the moment we got to our room, it was a disaster. Definitely not a resort in anyway and they for sure. Need to update their advertisement pictures because it looks nothing like the pictures at all. Good price tho! lol
於 2024 年 4 月住了 1 晚
Manager 於 2024年4月7日回覆
Hi Lily,Thank you for your valued feedback and for being our guest. We would like to express our apologies for any troubles and/or dissatisfaction you may have had with your stay. We are committed to guest satisfaction and assure we will look into your concerns.

2/10 很糟糕

Eduardo Adrian

情侶出遊
喜歡:員工素質
不喜歡:整潔度和住宿環境和硬體
There were cockroaches and rat poop
於 2024 年 3 月住了 4 晚
Manager 於 2024年4月4日回覆
Hi Mr. Adrian,We are always committed to a clean and comfortable stay, so it is unfortunate that this does not line up with your experience. Our housekeeping team will be made aware of the oversight in cleanliness you experienced so we can improve in this manner, and provide an even better service to future guests.

8/10 不錯哦

Wilmary

親子旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Muy buen servicio y atención
於 2024 年 3 月住了 2 晚
Management 於 2024年4月3日回覆
Gracias por tomar un momento para dejarnos saber que le gusto su habitacion y la propiedad. Esperamos verlos de nuevo pronto.

2/10 很糟糕

JEAN

不喜歡:整潔度、員工素質和住宿環境和硬體
NO LO RECOMIENDO, ofrecen algo que no es. Habitaciones sucias con mal olor. Sábanas de la cama sucia y con manchas. Todo mal desde el primer momento.
於 2024 年 3 月住了 4 晚
Management 於 2024年4月3日回覆
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

2/10 很糟糕

Shakevya

喜歡:員工素質
不喜歡:整潔度和住宿環境和硬體
Roaches crawling around and hair was in the bath tub
於 2024 年 3 月住了 2 晚
Management 於 2024年4月3日回覆
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

2/10 很糟糕

Jessica

不喜歡:整潔度和住宿環境和硬體
於 2024 年 3 月住了 1 晚
Management 於 2024年4月3日回覆
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

2/10 很糟糕

Alejandra

情侶出遊
喜歡:員工素質
不喜歡:整潔度、設施服務和住宿環境和硬體
When we arrived the staff was amazing 10/10 but the hotel room itself was disgustingly dirty. The showerheads were horrible the carpet covered in unknown stains 0/10. the second we got out of the car near our room there was a man outside yelling and arguing at the top of his lungs on the phone and a few minutes later we were offered to buy narcotics. This place is not family friendly nor clean. 0/10
於 2024 年 3 月住了 1 晚
Manager 於 2024年4月1日回覆
Hi Alejandra,We are always committed to a clean and comfortable stay, so it is unfortunate that this does not line up with your experience. Our housekeeping team will be made aware of the oversight in cleanliness you experienced so we can improve in this manner, and provide an even better service to future guests.

6/10 一般般

Marsha

親子旅遊
喜歡:員工素質和設施服務
I like the area. There was a lot to do. Good restaurants and close to Old Town. Landscaping could use some work, especially all the weeds growing around the pool. The pool chairs were falling apart and the kiddie pool needed cleaned. However the staff was awesome! So friendly and helpful! And to me that definitely makes a difference!
於 2024 年 3 月住了 2 晚
Manager 於 2024年4月1日回覆
Hi Marsha,The issues you raise are important to us. It's always our goal to provide caring and helpful service. Your remarks will be discussed with the team to ensure our high standards are being met. Hopefully, our convenient location worked well for your plans in town. It's our hope that you will consider giving us another chance to provide you with the fantastic stay you were expecting and that you deserve.

6/10 一般般

Suzette

情侶出遊
喜歡:員工素質和住宿環境和硬體
Good
Manager 於 2024年4月1日回覆
Hi Suzette,Thank you for staying with us! We appreciate your feedback and hope that you come back and see us soon!

4/10 不太好

Reid

不喜歡:整潔度、設施服務和住宿環境和硬體
There were roaches and black mild in the hotel room. I have pictures of both roaches in the sink, bathroom, and under the tv. Chicken wing bones and cheetos laying on the ground in the fitness area Wednesday night, and still there Friday morning. Staff was nice enough, but severly understaffed when I was checking in and waited over 25 minutes at the desk.
於 2024 年 3 月住了 3 晚
Manager 於 2024年3月30日回覆
Hi Reid,Thank you for taking the time to express your concerns to us. First, we apologize wholeheartedly for your unsatisfactory experience. We take the concerns you've made very seriously and intend to fully investigate. Should you have additional questions, please contact us directly. It's regrettable that your situation wasn't handled more courteously and appropriately at the time and we'll speak to our team about that. Your feedback will enable us to improve the quality of our service and accommodations. We appreciate you reaching out to us and hope for a chance to make this up to you.

10/10 有夠讚

Suzette

於 2024 年 3 月住了 1 晚
Manager 於 2024年3月30日回覆
Thank you for staying with us! We appreciate your feedback and hope that you come back and see us soon!

2/10 很糟糕

Alfredo

親子旅遊
不喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Dirtiest place ever. Roaches. There was I flushable feces already in the toilet when going in
於 2024 年 3 月住了 1 晚
Mgr 於 2024年3月27日回覆
Hello, Alfredo- Thank you for your valued feedback. I am very sorry to hear about your experience. We will address your concerns with the appropriate personnel.

2/10 很糟糕

Lisandra

家庭旅遊, 親子旅遊
不喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
We got to the hotel and it was so bad on top of that we got the the room and there was cockroaches and dead lizards it was so nasty
於 2024 年 3 月住了 2 晚
Mgr 於 2024年3月27日回覆
Hello, Lisandra- Thank you for your valued feedback. I am very sorry to hear about your experience. We will address your concerns with the appropriate departments.

8/10 不錯哦

Larisa

情侶出遊
喜歡:員工素質和住宿環境和硬體
beds and bathroom extremely clean. premises where some what clean. carlets are really dirty. but it was perfect for what i wanted ehich was just to sleep in.
於 2024 年 3 月住了 2 晚
Management 於 2024年3月27日回覆
Thank you for your candid feedback. It was our pleasure to host you.

8/10 不錯哦

karen

親子旅遊
喜歡:整潔度、員工素質和設施服務
Everything was close by thats a plus
於 2024 年 3 月住了 3 晚
Management 於 2024年3月27日回覆
Thank you for your candid feedback. It was our pleasure to host you.

2/10 很糟糕

Yilmer

家庭旅遊
不喜歡:住宿環境和硬體
Llegamos las intalaciones horribles no servía el airee acondicionado mucho mal olor a humedad mojada mis hijos son alérgicos les empezó a faltar el airee y a la una de la mañana nos tuvimos que ir el mismo día que llegamos no duramos nada con lucio es pésimo todo muy mal servicio
於 2024 年 3 月住了 3 晚
Gerencia 於 2024年3月27日回覆
Gracias por su comentario.Siempre es nuestra meta subrepasar sus expectativas y agredecemos que nos hayas dicho donde fallamos. Si hubieses pasado por recepcion antes con gusto le cabiaramos el cuarto. Hemos llamado esto a la attencion de los ingenieros.

2/10 很糟糕

Geovanny

家庭旅遊
不喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Simplemente horrible. No se queden aqui
於 2024 年 3 月住了 2 晚
Manager 於 2024年3月25日回覆
Hi Geovanny,Thank you for your valued feedback and for being our guest. We would like to express our apologies for any troubles and/or dissatisfaction you may have had with your stay

10/10 有夠讚

Monica

喜歡:員工素質
於 2024 年 3 月住了 4 晚
Management 於 2024年3月28日回覆
Thank you for your candid review. We are happy to have met and hopefully exceeded your expectations.

4/10 不太好

jorge

於 2024 年 3 月住了 1 晚
Manager 於 2024年4月14日回覆
Hi Jorge-Thank you for staying with us! We appreciate your feedback and hope that you come back and see us soon!

8/10 不錯哦

Reymen

喜歡:整潔度和住宿環境和硬體
於 2024 年 3 月住了 6 晚
Manager 於 2024年3月19日回覆
Thank you for your valued feedback and for being our guest. We would like to express our apologies for any troubles and/or dissatisfaction you may have had with your stay.