Very nice property, but property management company VHCStay, was horrible.
- First, it doesn't mention anywhere that there is actually a fee if you want the hottub to be hot.
- I got there my 1st night to find that out. The earliest someone could come was the next day and it takes 24 hours to heat
- I negotiated a $135 fee for the hottub heat
- They charged me, but the heat was never turned on.
- I'm now on call # 5 to "get managment to approve" the refund.
- In addition, payment was made via Hotels.com. The management comany then charged me AGAIN for the same stay. This is my 2nd round of calls about this.
When you call you get someone overseas with no ability to really do anything.
Too bad, because it is a nice house.