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奧利安智選假日飯店 - IHG 旗下飯店的評分

2.5 out of 5
奧利安智選假日飯店 - IHG 旗下飯店
101 Main St, Olean, NY

評論

9.0

太棒了

10 分，有夠讚；592 則評論中有 352 則" "
8 分，不錯哦；592 則評論中有 176 則" "
6 分，一般般；592 則評論中有 36 則" "
4 分，不太好；592 則評論中有 17 則" "
2 分，很糟糕；592 則評論中有 11 則" "

9.2/10

整潔度

9.2/10

員工素質

8.8/10

設施服務

8.8/10

住宿環境和硬體

8.6/10

環保程度

評論

10/10 有夠讚

Bryan

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 5 月住了 1 晚

10/10 有夠讚

Paige

情侶出遊
喜歡：設施服務
Staff was very efficient !
於 2024 年 5 月住了 1 晚

10/10 有夠讚

Russell

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 5 月住了 2 晚

8/10 不錯哦

Maggie

家庭旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
I was very surprised to see that you were charged $283.18 for my two night stay and you charged me $350.28 for the same stay. That is quite the mark up. I will think twice before I use your service again.
於 2024 年 4 月住了 2 晚

10/10 有夠讚

Beth

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 1 晚

2/10 很糟糕

Robert

於 2024 年 4 月住了 1 晚

2/10 很糟糕

真實旅客

不喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Needs maintenance
$500 for 2 nights was absurd. The room smelled like a bathroom and the actual bathroom had mold in the sink and stains along the shower wall to the point where I didn’t shower during our stay.
於 2024 年 2 月住了 2 晚

6/10 一般般

Catherine

商務旅客
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Exterior was in poor repair
於 2024 年 2 月住了 6 晚

6/10 一般般

Joe

喜歡：員工素質
於 2024 年 1 月住了 1 晚

8/10 不錯哦

Patrick

親子旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
It was clean
於 2023 年 12 月住了 3 晚

10/10 有夠讚

Lisa

於 2023 年 12 月住了 1 晚

10/10 有夠讚

Vincent

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 12 月住了 1 晚

6/10 一般般

Samantha

親子旅遊
喜歡：員工素質
不喜歡：整潔度和住宿環境和硬體
4th time I’ve stayed here, has progressively gotten worse. Front desk and staff are always nice and helpful. But this hotel is dirty. Thankfully sheets looked clean, nice and bright white. The biggest issue was the bathroom. It was dirty. Tub was dirty. The pluming was so bad that I couldn’t even shower. The water never went down the drain for 3 nights. The sink would take hours to drain. Making dressing , brushing teeth and getting ready really hard. Watching dirty water just sitting. Really unfortunate. I won’t be returning.

8/10 不錯哦

Tina

親子旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Staff is super friendly and helpful. Rooms are a little distressed & could use some minor TLC.
於 2023 年 11 月住了 1 晚

8/10 不錯哦

Fatima

於 2023 年 11 月住了 1 晚

10/10 有夠讚

Andrea

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 11 月住了 1 晚

6/10 一般般

Margaret

不喜歡：住宿環境和硬體
Stayed at beginning and ending of a trip. 1st visit, easy, clean, nice breakfast. Came back on a Monday evening. Given two different rooms that were not cleaned or serviced. , given a 3rd room where thermostat was not working. Given 4th room that reaked with a pot smell. 5th room on a different floor, clean, quiet like our first stay. It was like the 1st floor was not serviced by housekeeping that day. Maybe some communication or staffing issue. But the front staff and the breakfast staff were very nice. I would stay again as long as housekeeping works on the rooms first
於 2023 年 11 月住了 1 晚
David B. 於 2023年11月8日回覆
Thank you Margaret for taking the time to give us feedback on your stay with us.I would like to apologize for the inconveniences you faced during your stay with us. This is not a common occurrence for us at all and we always try to make each stay better than the last. We hope you can give us a second chance and stay with us again in the future.Again thank you for taking time to give feedback as it is important to us.

8/10 不錯哦

Heather

喜歡：整潔度和員工素質
Easy check in. Decent accommodations.
於 2023 年 10 月住了 1 晚
David Bright 於 2023年11月1日回覆
Thank you for taking the time to tell us about your stay we hope to see you in the future!

10/10 有夠讚

Gagik

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 10 月住了 1 晚
David Bright 於 2023年11月1日回覆
Thank you for taking the time to tell us about your stay! We hope you stay with us in the future!

10/10 有夠讚

Andree

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
everything was just great
於 2023 年 10 月住了 1 晚
David Bright 於 2023年11月1日回覆
Thank you for taking the time to tell us about your stay! We hope you stay with us in the future!

10/10 有夠讚

Kathleen

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
All the staff are extremely helpful and nice!
於 2023 年 10 月住了 6 晚
David Bright 於 2023年11月1日回覆
Thank you for taking the time to tell us about your stay! We hope you stay with us in the future!

10/10 有夠讚

Patricia

喜歡：整潔度、員工素質和住宿環境和硬體
Spent one night when in town for a wedding. Clean, comfortable, convenient.
於 2023 年 10 月住了 1 晚
David Bright 於 2023年11月1日回覆
Thank you for taking the time to tell us about your stay! We hope you stay with us in the future!

10/10 有夠讚

Richard

喜歡：整潔度、員工素質和住宿環境和硬體
Well maintained property. Breakfast was wonderful.
於 2023 年 10 月住了 1 晚
David Bright 於 2023年11月1日回覆
Thank you for taking the time to tell us about your stay! We hope you stay with us in the future!

2/10 很糟糕

adam

家庭旅遊
The room I checked into by the staff was already taken with people in it.
於 2023 年 10 月住了 1 晚
David B. 於 2023年10月9日回覆
I'm so sorry for that mishap. That's not the norm. We hope you'll give us another try.

10/10 有夠讚

jason

於 2023 年 9 月住了 1 晚
David Bright 於 2023年11月1日回覆
Thank you for taking the time to tell us about your stay! We hope you stay with us in the future!

8/10 不錯哦

David

家庭旅遊
喜歡：整潔度、員工素質和客房舒適度
The shower was not strong and it was difficult to figure out how to drain the tub. Otherwise it was good.
於 2023 年 9 月住了 1 晚
David B. 於 2023年10月9日回覆
We apologize for the water pressure. We appreciate the feedback. It only makes us stronger. Hope to see you again.

10/10 有夠讚

Cynthia

情侶出遊
喜歡：整潔度、員工素質和住宿環境和硬體
Didn’t feel safe walking in the area of town where the motel was located, but loved the hotel. Breakfast was amazing and the staff was excellent. Room was so very clean and the bed was comfortable. Stayed in room 116. It was mobility accessible and nice and dark for sleeping. Highly recommend this motel for passing through on vacation. Town looked beautiful but arrived too late for strolling. Wasn’t sure about safety in this part of town for walking, but it might be just fine. Would stay here again. Loved that we had a microwave and mini fridge in the room and a fitness facility on site.
於 2023 年 9 月住了 1 晚
David Bright 於 2023年11月1日回覆
Thank you for taking the time to tell us about your stay! We hope you stay with us in the future!

8/10 不錯哦

Michael

喜歡：整潔度、員工素質和住宿環境和硬體
Good Hotel
Great Staff. Mattress was too soft
於 2023 年 9 月住了 1 晚
David Bright 於 2023年9月15日回覆
Thank you for taking the time to tell us about your experience at Holiday Inn Express OLEAN.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express

10/10 有夠讚

真實旅客

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Happy camper.
On par with others in the franchise. Very clean. Friendly, helpful staff. Modern design. Comfortable.
於 2023 年 8 月住了 2 晚
David Bright 於 2023年9月15日回覆
Thank you for taking the time to tell us about your experience at Holiday Inn Express OLEAN.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.We are glad you enjoyed the comfort of our beds during your stay! Our mattresses are from Simmons Beauty Rest and our specific model is the St. Chapelle Plush.Again, thank you for choosing Holiday Inn Express

10/10 有夠讚

Terry

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Everything was perfect on my stay. From the nice greeting to our checkout. I's stay there again anytime.
於 2023 年 8 月住了 1 晚
David Bright 於 2023年8月22日回覆
Thank you Terry for taking the time to tell us about your experience here at the Holiday Inn Express Olean.We hope to see you again!

8/10 不錯哦

Linda

家庭旅遊
喜歡：整潔度、員工素質和設施服務
The room was not up to par,the bed linens were very untidy
於 2023 年 8 月住了 1 晚
David Bright 於 2023年9月15日回覆
Thank you for taking the time to tell us about your experience at Holiday Inn Express OLEAN.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.We are glad you enjoyed the comfort of our beds during your stay! Our mattresses are from Simmons Beauty Rest and our specific model is the St. Chapelle Plush.Again, thank you for choosing Holiday Inn Express

10/10 有夠讚

Jennifer

於 2023 年 8 月住了 1 晚
David Bright 於 2023年9月15日回覆
Thank you for taking the time to tell us about your experience at Holiday Inn Express OLEAN.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express

10/10 有夠讚

Jason，Brampton

喜歡：整潔度、員工素質和住宿環境和硬體
Easy check in qith friendly staff
於 2023 年 8 月住了 1 晚
David Bright 於 2023年8月19日回覆
Thank you Jason for your feedback! It is always nice to hear great interactions with our staff! We hope the rest of your stay was just as great!

8/10 不錯哦

Paul

於 2023 年 8 月住了 1 晚
David Bright 於 2023年9月15日回覆
Thank you for taking the time to tell us about your experience at Holiday Inn Express OLEAN.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 8 月住了 1 晚
David B. 於 2023年8月11日回覆
Thank you for your wonderful review. We hope to see you again soon.

10/10 有夠讚

Victoria，Sauquoit

親子旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
We enjoyed our stay here recently. The breakfast was good, pool was decent but a bit dirty, and the room was spacious and immaculate. Worth the price and we would stay again.
於 2023 年 5 月住了 2 晚
Dave B 於 2023年8月11日回覆
Thank you for the great review and we hope to see you again.

8/10 不錯哦

pete

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Ok
於 2023 年 7 月住了 4 晚
David Bright 於 2023年8月7日回覆
Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express OLEAN.We strive to make each stay as pleasant and comfortable as possible, and we appreciate that you brought your experience to our attention. We take feedback seriously and will coach our team to make the necessary changes so we can provide a better experience in the future.

4/10 不太好

SANDRA

喜歡：整潔度和住宿環境和硬體
於 2023 年 7 月住了 1 晚
David Bright 於 2023年8月7日回覆
Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express OLEAN.I would like to start by apologizing to you for the inconveniences you faced during your stay.We will be working with housekeeping to amend this situation.We strive to make each stay as pleasant and comfortable as possible, and we appreciate that you brought your experience to our attention. We take feedback seriously and will coach our team to make the necessary changes so we can provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

10/10 有夠讚

Debra

情侶出遊
喜歡：員工素質、設施服務和住宿環境和硬體
The room was nice, indoor pool was a great surprise. Courtesy breakfast as good as well
於 2023 年 7 月住了 1 晚
David Bright 於 2023年8月7日回覆
Thank you for taking the time to tell us about your experience at Holiday Inn Express OLEAN.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 有夠讚

Kelly

於 2023 年 7 月住了 1 晚
David Bright 於 2023年7月26日回覆
hank you for taking the time to tell us about your experience at Holiday Inn Express OLEAN.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 有夠讚

Rachel A

於 2023 年 7 月住了 1 晚
David Bright 於 2023年8月19日回覆
Thank you RachelA for your feedback! We hope you enjoyed your stay with us and hope to see you again!

10/10 有夠讚

Ann

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Great experience
Front desk staff were all great. Helpful and friendly. Breakfasts were delicious. Rooms were clean and the bed was very comfortable.
於 2023 年 7 月住了 5 晚
David Bright 於 2023年7月24日回覆
Thank you for taking the time to tell us about your experience at Holiday Inn Express OLEAN.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 有夠讚

DAVID

情侶出遊
喜歡：整潔度、員工素質和住宿環境和硬體
Professional
於 2023 年 7 月住了 2 晚
David Bright 於 2023年7月24日回覆
Thank you for taking the time to tell us about your experience at Holiday Inn Express OLEAN.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 有夠讚

emily

於 2023 年 7 月住了 2 晚
David B. 於 2023年7月20日回覆
Glad you enjoyed the stay. Hope to see you again soon.

10/10 有夠讚

JOHN，WEBSTER

喜歡：整潔度、員工素質和住宿環境和硬體
Quick helpful check in, comfortable bed
於 2023 年 7 月住了 1 晚
David Bright 於 2023年7月17日回覆
Thank you for taking the time to tell us about your experience at Holiday Inn Express OLEAN.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Sincerely,David BrightGeneral Manager

10/10 有夠讚

nicole

於 2023 年 7 月住了 1 晚
David Bright 於 2023年7月17日回覆
Thank you for taking the time to tell us about your experience at Holiday Inn Express OLEAN.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Sincerely,David BrightGeneral Manager

8/10 不錯哦

Michael

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Room was clean, we had good service, especially the breakfast lady.
於 2023 年 7 月住了 2 晚
David Bright 於 2023年7月17日回覆
Thank you for taking the time to tell us about your experience at Holiday Inn Express OLEAN.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Sincerely,David BrightGeneral Manager

4/10 不太好

David

家庭旅遊
不喜歡：整潔度和住宿環境和硬體
Room smelled like an ash tray
於 2023 年 7 月住了 2 晚
David Bright 於 2023年7月17日回覆
Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express OLEAN.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Thank you David Bright

10/10 有夠讚

Rajan

於 2023 年 7 月住了 1 晚
David Bright 於 2023年8月7日回覆
Thank you for taking the time to tell us about your experience at Holiday Inn Express OLEAN.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

4/10 不太好

Kristie

於 2023 年 7 月住了 1 晚
David Bright 於 2023年7月17日回覆
Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express OLEAN.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Thank you, David Bright