"Staff were excellent (except for waiter in the restaurant at night who was gruff and impatient). Room had a weird smell in it when we first entered. Smell eventually went with windows open wide. Breakfast was adequate though busy with tour groups and space felt cramped. Location excellent."
"Staff are friendly, helpful and speak good English. Great location with beautiful mountains views. Close to train station and cable car. Breakfast is ok and not special. The property looks tired and needs serious updates and renovations."
"The hotel is right across the train station . The hotel’s restaurant is wonderful. We had the best food during our two weeks traveling in Switzerland."
"It's a pleasant property with a clean, adequately sized room. I wasn't offered any amenities or special deals for dinner or drinks. The area is very walkable, with plenty of restaurants and sightseeing opportunities."
"Very clean large room for Lucerne. The bathroom was massive and very clean. The hotel overall almost feels like you are staying at a 5 star hotel. The staff was very friendly and helpful and about a 5 minute walk to the lake."
"Staff is so hardworking and friendly. The friendliest experience so far in Switzerland when it comes to staff interaction. Room service breakfast and pool was top of the line."