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Residence Inn by Marriott Oakland Downtown的評分

3.5 out of 5
Residence Inn by Marriott Oakland Downtown
1431 Jefferson Street, Oakland, CA

評論

9.2

太棒了

10 分，有夠讚；77 則評論中有 56 則" "
8 分，不錯哦；77 則評論中有 15 則" "
6 分，一般般；77 則評論中有 2 則" "
4 分，不太好；77 則評論中有 2 則" "
2 分，很糟糕；77 則評論中有 2 則" "

9.8/10

整潔度

9.6/10

員工素質

9.2/10

設施服務

9.6/10

住宿環境和硬體

9.4/10

環保程度

評論

10/10 有夠讚

Sherri，Fresno

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Very nicely designed spacious room. I noticed the grout in the bathroom needed cleaning but otherwise very clean room.
於 2024 年 5 月住了 1 晚
Elle 於 2024年5月12日回覆
Good afternoon, On behalf of the entire hotel team, I want to thank you for sharing your positive experience with us. Have a great day ahead!

10/10 有夠讚

Brandy

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
This is a clean hotel with excellent staff. Unfortunately, it’s in downtown Oakland and there are a lot of homeless outside. However, my dad was in the Kaiser hospital and we wanted to be close. This was an excellent place to stay to be close to the hospital.
於 2024 年 4 月住了 3 晚

8/10 不錯哦

Melvin

情侶出遊
喜歡：整潔度、員工素質和住宿環境和硬體
Area around the property is fairly deserted at night.
於 2024 年 5 月住了 3 晚

2/10 很糟糕

Ana Luiza Ferreira

團體旅遊
不喜歡：設施服務和住宿環境和硬體
I would love to tell about my miserable experience in suits inn Marriott in Oakland, rude staff , lied marketing They said parking available but you gotta pay 50$ vallet per night, because the area is kinda dangerous. I said rude staff ? Poor breakfast Very expensive and nothing in return, never again
於 2024 年 5 月住了 2 晚

10/10 有夠讚

Brandy

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
This is a very nice place to stay if you need to be in the area. It is clean and the staff is very helpful. My family member was having surgery in Oakland so we needed to be close by.
於 2024 年 4 月住了 3 晚

10/10 有夠讚

Shanelle

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Most clean property I’ve seen in regards to the room. Close to transportation.
於 2024 年 1 月住了 3 晚

6/10 一般般

Ester

喜歡：整潔度、員工素質和住宿環境和硬體
Valet parking only and super expensive
於 2024 年 4 月住了 1 晚

10/10 有夠讚

Brandy

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Very clean hotel. Staff was nice and helpful.
於 2024 年 4 月住了 1 晚

8/10 不錯哦

Ken

商務旅客
喜歡：整潔度、員工素質和住宿環境和硬體
Good location for business at State offices.
於 2024 年 4 月住了 1 晚

10/10 有夠讚

Keinu

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 1 晚

8/10 不錯哦

Muzhgan

於 2024 年 3 月住了 1 晚

10/10 有夠讚

Deborah

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 3 月住了 1 晚
Front Desk 於 2024年4月3日回覆
Hello Deborah, Thank you for the perfect rating score about your experience at our property.

10/10 有夠讚

Tracy

商務旅客
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
I was really impressed with this property, it was super clean and super cute. The room had everything I needed, it was big and comfortable. I would definitely stay here again.
於 2024 年 3 月住了 2 晚
Front Desk 於 2024年3月24日回覆
Dear Tracy,Thank you for your wonderful feedback about your stay at our property. We hope to see you again soon.

10/10 有夠讚

Faith

喜歡：整潔度
於 2024 年 3 月住了 3 晚
Front Desk 於 2024年3月21日回覆
Dear FaithThank you for your lovely rating of our property. We truly appreciate your feedback and hope to see you again soon.

10/10 有夠讚

Shelley

商務旅客
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Fantastic choice, suite has a full kitchen. Hotel is modern and exceptionally clean. All the staff I've encountered have been professional and friendly.
於 2024 年 3 月住了 1 晚
Front Desk 於 2024年3月21日回覆
Dear Shelley, Thank you for your lovely rating of our property. We truly appreciate your positive feedback about your experience with our staff. We are super happy to hear you enjoyed your room and your stay. We hope to see you again soon.

10/10 有夠讚

Abraham

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2024 年 2 月住了 2 晚
Front Desk 於 2024年3月2日回覆
Hello Abraham,Thank you for your wonderful rating of our hotel. We truly appreciate your feedback and hope to see you again soon.

10/10 有夠讚

Rex

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Very clean, updated, mostly appears brand new, good neighborhood. Safe street parking.
於 2024 年 2 月住了 1 晚
Front Desk 於 2024年2月13日回覆
Hello Rex, Thanks for staying with us. We appreciate your feedback and the perfect rating score about your stay. We hope to see you again soon.

10/10 有夠讚

Francisco Quintanar

商務旅客
喜歡：整潔度、員工素質和住宿環境和硬體
The staff is very courteous and receptive. The facility and the rooms are new and very clean. The only downside was there is no parking structure for self parking. The only options was valet parking for 59.00 per day, plus tip of course. Would love to stay there again. Frank, Orange County QuinnsYourPI.com
於 2024 年 2 月住了 1 晚
Front Desk 於 2024年2月13日回覆
Hello Quintanar, Thanks for staying with us. We appreciate your feedback and the perfect rating score about your stay. We hope to see you again soon.

4/10 不太好

mark

商務旅客
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
I had no idea that it would cost me an additional $60 to park my car. I booked through Hotels.com and it would’ve been nice to know this ahead of time I travel quite a bit for business. The hotel itself was nice but just it was somewhat of disappointment to learn that I had to pay $60 to park my car.
於 2024 年 2 月住了 1 晚

8/10 不錯哦

LuQuada

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2024 年 1 月住了 1 晚
Front Desk 於 2024年1月17日回覆
Hello LuQuada,Thank you for the wonderful rating we truly appreciate you taking the time out of your day to leave feedback about your stay!

10/10 有夠讚

真實旅客

商務旅客
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2024 年 1 月住了 6 晚
Front Desk 於 2024年1月17日回覆
Thank you for the wonderful rating we truly appreciate you taking the time out of your day to leave feedback about your stay.

10/10 有夠讚

Jeff

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Will definitely stay here again next time I do a show at the Fox!
於 2023 年 12 月住了 1 晚
Front Desk 於 2024年1月14日回覆
Hello Jeff, Thank you for the wonderful rating. We truly appreciate the feedback. We hope to see you again soon at our lovely property

8/10 不錯哦

Teri

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 12 月住了 3 晚
Front Desk 於 2024年1月14日回覆
Hello Teri, Thank you for the wonderful rating. We truly appreciate the feedback. We hope to see you again soon at our lovely property.

10/10 有夠讚

mahalia

親子旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
I love this property and its location! Nice staff, valet parking is so convenient, good housekeeping. Great breakfast each morning. And beautiful view from our room! This hotel is now my go to for Oakland, CA!
於 2023 年 12 月住了 9 晚
Front Desk 於 2024年1月8日回覆
Dear Mahalia ,On behalf of the entire hotel team, I want to thank you for sharing about your experience. It is always encouraging to Receive a high rating and positive comments, particularly when it comes from those who matter the most – you! Your score has been shared with management team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

10/10 有夠讚

Jennifer

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 12 月住了 3 晚
Front Desk 於 2024年1月31日回覆
Hello Jennifer,Thanks for staying with us. We appreciate your feedback and the perfect rating score about your stay. We hope to see you again soon.

10/10 有夠讚

Rowena

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Satisfying
Very nice.
於 2023 年 12 月住了 1 晚
front desk 於 2024年1月8日回覆
Dear Rowena ,On behalf of the entire hotel team, I want to thank you for sharing about your experience. It is always encouraging to Receive a high rating, particularly when it comes from those who matter the most – you! Your score has been shared with management team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

10/10 有夠讚

LaCynthia

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
So far, every time I’ve stayed here, the stay has been wonderful. When I am in the area I will reserve here again. Thank you
於 2023 年 12 月住了 1 晚
Front Desk 於 2024年1月8日回覆
Dear LaCynthia ,On behalf of the entire hotel team, I want to thank you for sharing about your experience. It is always encouraging to Receive a high rating and great comments, particularly when it comes from those who matter the most – you! Your score has been shared with management team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

10/10 有夠讚

Salvador

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Great stay
Very courteous and friendly staff, along with a great room made our stay amazing! Will definitely recommend!
於 2023 年 12 月住了 1 晚
Front Desk 於 2024年1月8日回覆
Dear Salvador ,On behalf of the entire hotel team, I want to thank you for sharing about your experience. It is always encouraging to Receive a high rating and great feedback, particularly when it comes from those who matter the most – you! Your score has been shared with management team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

8/10 不錯哦

Scott

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 12 月住了 4 晚
Front Desk 於 2023年12月18日回覆
Dear Scott,On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to Receive a high rating, particularly when it comes from those who matter the most – you! Your score has been shared with management team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 有夠讚

Sangramsingh，Franklin

喜歡：整潔度、員工素質和住宿環境和硬體
於 2023 年 12 月住了 5 晚
Front Desk 於 2023年12月20日回覆
Dear Sangramsingh. Thank you for the excellent rating of your stay at our hotel. We hope to see you again soon.

10/10 有夠讚

Ledora

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
於 2023 年 12 月住了 7 晚
Front Desk 於 2023年12月18日回覆
Dear Ledora,On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to Receive a high rating, particularly when it comes from those who matter the most – you! Your score has been shared with management team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 有夠讚

Shauna

喜歡：整潔度、員工素質和住宿環境和硬體
So easy to check in early! Great staff!
於 2023 年 12 月住了 1 晚
Front Desk 於 2023年12月18日回覆
Dear Shauna,On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to Receive a high rating, particularly when it comes from those who matter the most – you! Your score has been shared with management team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 不錯哦

dave

喜歡：整潔度、員工素質和住宿環境和硬體
Downtown locale close to BART. Rooms are excellent.
於 2023 年 12 月住了 1 晚
Front Desk 於 2023年12月18日回覆
Dear Dave,On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to Receive a high rating, particularly when it comes from those who matter the most – you! Your score has been shared with management team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 有夠讚

Makaylia

喜歡：整潔度、員工素質和住宿環境和硬體
於 2023 年 12 月住了 2 晚
Front Desk 於 2023年12月18日回覆
Dear Makaylia,On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to Receive a high rating score, particularly when it comes from those who matter the most – you! Your score has been shared with management team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 不錯哦

Richa

家庭旅遊
喜歡：整潔度和設施服務
不喜歡：住宿環境和硬體
Stay in oct-nov 2023. Hotel room is nice, new and modern. Kitchen fully equiped with induction. Cleaning service was not so well, they didn't do well vacuum cleaning on the floor. Laundry system: couldn't use the laundry because it needed an american creditcard to pay through app only. No other option. As a hotel you know, you receive international guest, so this is really bad. I was referred to a laundry store on a 10 min drive away! The management would call me the next day to discuss this problem, they didn't call back. While checking in creditcard was not working, therefore deposit couldnt be paid. I was ready to pay cash. My creditcard could be working in 2-3 days as well, but there were very difficult and not willing to be resilient at all. The stay was already paid, just the deposit had to be paid. But they didnt give me time to get it working and I would be on the street, despite the whole stay was already paid. Fortunately one of the people working there, solved the problem en the creditcard worked. And we got into the room. But it was quite a tension for an hour or so.

10/10 有夠讚

LaCynthia

於 2023 年 11 月住了 2 晚
Monic Cisneros 於 2023年12月5日回覆
Hello Ms. Lacynthia, We appreciate your feedback and are delighted to know you enjoyed our stay with us. we look forward to seeing you again.

10/10 有夠讚

Gregorio

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The property was súper nice, breakfast is great, staff was súper nice... but the area around the area isn't as well maintained.
於 2023 年 11 月住了 4 晚
Monic Cisneros 於 2023年12月5日回覆
Hello Mr. Gregorio,We appreciate your feedback and are delighted to know you enjoyed our stay with us. we look forward to seeing you again.

10/10 有夠讚

Fermin

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Clean and Easy staff to work with
於 2023 年 11 月住了 6 晚
Monic Cisneros 於 2023年12月5日回覆
Hello Fermin,We appreciate your feedback and are delighted to know you enjoyed our stay with us. we look forward to seeing you again.

10/10 有夠讚

Charles

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Enjoyed the new property
於 2023 年 11 月住了 1 晚
Monic Cisneros 於 2023年12月5日回覆
Hello Mr. Charles,We appreciate your feedback and are delighted to know you enjoyed our stay. we look forward to seeing you again.

10/10 有夠讚

Dr J

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Wonderful hotel
Some of the best customer service I have ever experienced. Early check in was greatly appreciated as we had been awake since 3:30 am for an early flight. Upon entering or leaving the building we were always warmly greeted. The hot breakfast was incredible and the gym was excellent. And it was in a beautiful part of Oakland with easy walk to restaurants and Lake Merritt. We had a fantastic stay.
於 2023 年 11 月住了 3 晚
Monic Cisneros 於 2023年12月5日回覆
Hello Dr. J,We appreciate your feedback and are delighted to know you enjoyed our stay with us. we look forward to seeing you again.

8/10 不錯哦

Ingrid

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Weekend stay!
We were in town for a wedding, the room was spacious; comfortable king bed and spacious studio with kitchen and fridge. Continental breakfast available and bar around the lobby. The only downside was the $50 per night valet parking- for Oakland I think that is a bit extra. Overall the stay was great.
於 2023 年 11 月住了 2 晚
Reina 於 2023年12月3日回覆
Hello Ingrid! We are so happy to hear your stay with us was amazing! We do our very best to make sure our guests feel welcomed and reading your positive feedback is encouraging! Thank you for staying with us and we look forward to seeing you again!

10/10 有夠讚

James

於 2023 年 10 月住了 16 晚
Reina 於 2023年12月3日回覆
Thank you for staying with us and I'm happy to see you enjoyed your stay at our hotel! We look forward to seeing you again soon!

10/10 有夠讚

Daniel，Mississauga

喜歡：整潔度、員工素質和住宿環境和硬體
於 2023 年 10 月住了 4 晚
Britt 於 2023年10月17日回覆
Greetings, Daniel!Thank you so much for providing feedback about your recent stay with Residence Inn by Marriott-Downtown Oakland. We are so happy that you enjoyed your visit! We hope to host you again soon. Best Regards,Residence Inn by Marriott- Downtown Oakland

10/10 有夠讚

Robert

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 10 月住了 2 晚
Britt 於 2023年10月10日回覆
Greetings, Robert!Thank you so much for providing feedback about your recent stay with Residence Inn-Downtown Oakland. We are so happy that you enjoyed your visit! We hope to host you again soon. Best Regards,Residence Inn by Marriott- Downtown Oakland

10/10 有夠讚

Maria

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Staff was great! ❤️
We were in town for Cal parents weekend, to spend time with our daughter. She missed our fur baby terribly so we brought our pooch along. When we first drove up, I wasn’t sure. The area didn’t look great, BUT it ended up being a great stay. The staff was wonderful and accommodating. From Shayla who checked us in, the man who helped me get ice to all the valets that helped us- they all surpassed my expectations. We forgot the valet key to our electric car so we complicated the process but they accomplished us so we did not have to find street parking. Thank you all so much.
於 2023 年 10 月住了 2 晚
Britt 於 2023年10月9日回覆
Greetings, Maria!Thank you for visiting with us. We are so happy you enjoyed your stay at our property! We hope to welcome you back soon. Best Regards, AC Hotel/ Residence Inn by Marriott Downtown Oakland

10/10 有夠讚

Roger

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
This one of best hotels that I have stayed at in a while. Good location. Great staff Good rooms. Comfortable and affordable
於 2023 年 10 月住了 1 晚
Britt 於 2023年10月9日回覆
Greetings, Roger!Thank you for visiting with us. We are so happy you enjoyed your stay at our property! We hope to welcome you back soon. Best Regards, AC Hotel/ Residence Inn by Marriott Downtown Oakland

10/10 有夠讚

Gurpreet

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Great Hotel with Great Service
Great location, right in the center of downtown, plenty of places to eat close by but most of all, I loved the staff. They were all so friendly and helpful. Very nice rooms, clean, I highly recommend!
於 2023 年 9 月住了 3 晚
Britt 於 2023年10月9日回覆
Greetings, Gurpreet!Thank you for visiting with us. We are so happy you enjoyed your stay at our property! We hope to welcome you back soon. Best Regards, AC Hotel/ Residence Inn by Marriott Downtown Oakland

4/10 不太好

Mandolin

喜歡：住宿環境和硬體
不喜歡：員工素質和客房舒適度
Horrible service
The hotel seemed very nice, but I believe since we booked 3rd party we got the room directly across from the elevator. I tried to call the service desk to ask for a new room, no one answered. When it was time to go to sleep, we tried to close all the black out curtains and we were unable to close one all the way. When the sun came up, it lit the room up as if it were daytime. We tried to make coffee in the in room coffee maker in the morning. The in room coffee maker did not work. As I checked out, I let the front desk know about all of the problems, she was a it rude and asked if I had called to let them know. I had, but no one answered. Very disappointed. The only real positive is that the hotel was walking distance from the Fox Theater where we went to see a concert.
於 2023 年 9 月住了 1 晚
Britt 於 2023年10月9日回覆
Greetings, Mandolin!Thank you for visiting AC Hotel/Residence Inn by Marriott. Your valued feedback is appreciated and we hope to host you again soon. Best Regards,AC Hotel/ Residence Inn by Marriott Downtown Oakland

6/10 一般般

April

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
One night stay
Stated one night for a concert. It’s literally a 4mins Uber ride to the Fox Theater. Pro: the front staff, valet staff, and bar staff were very friendly and helpful. Rooms were very new, clean, and bed was very comfortable! And lastly, breakfast was super good! Con: hotel is located in an area that looks very sketchy. There is only one restaurant (vegan) around the corner and a convenience store across the street. Not much else to eat around and requires at least a 15-20min walk through sketchy neighborhoods just to find other restaurants. Even though the hotel says they have a restaurant, it’s more like they offer appetizers at high price values which is a shame because they can really capitalize on this given that there is hardly any restaurants nearby.
於 2023 年 9 月住了 1 晚
Britt 於 2023年10月9日回覆
Greetings, April!Thank you for visiting AC Hotel/Residence Inn by Marriott. Your valued feedback is appreciated and we hope to host you again soon. Best Regards,AC Hotel/ Residence Inn by Marriott Downtown Oakland

8/10 不錯哦

Hoa

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 9 月住了 2 晚
Britt 於 2023年10月9日回覆
Greetings!Thank you for visiting with us. We are so happy you enjoyed your stay at our property! We hope to welcome you back soon. Best Regards, AC Hotel/ Residence Inn by Marriott Downtown Oakland