天台酒吧

Kissel Uptown Oakland, in the Unbound Collection by Hyatt的評分

4 out of 5

評論

9.2

太棒了

10 分,有夠讚;263 則評論中有 186 則" "
8 分,不錯哦;263 則評論中有 47 則" "
6 分,一般般;263 則評論中有 18 則" "
4 分,不太好;263 則評論中有 6 則" "
2 分,很糟糕;263 則評論中有 6 則" "

9.6/10

整潔度

9.2/10

員工素質

9.0/10

設施服務

9.6/10

住宿環境和硬體

9.2/10

環保程度

評論

10/10 有夠讚

Cen

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Friendly Staff & Services
Great stay, this is our 2nd time staying in this hotel for the past two weeks. The staff crew are very welcoming and friendly, def made our trip in Oakland during our homeymoon! Will def stay here for oakland, looking forward to stay in that room again!
於 2022 年 6 月住了 1 晚
Customer Service 於 2022年6月21日回覆
Thank you for sharing this glowing review, Cen! We are delighted to hear about your experience at Kissel Uptown Oakland! We truly appreciate your kind words regarding our team. It's wonderful that you felt valued by each member of our top-notch team. We strive to provide our guests with the warmest hospitality and most efficient service, so this is fantastic to hear! Your compliments are not only rewarding, but also encouraging. We'd love to share another positive, fun experience with you in the future.

6/10 一般般

Suhatcha

喜歡:整潔度和住宿環境和硬體
不喜歡:員工素質
This hotel advertises itself as a luxury hotel, but does not provide that level of service. When I first arrived, I had to ask the staff at the door to help me with my bags while I was clearly struggling to get them out of the street and into the hotel. When I ordered room service, the food was brought to my room in brown paper bags, boxes, and with plastic utensils, which does not count as room service. Room service in other hotels, especially ones that claim to be “luxury” hotels, food is delivered on real plates with real utensils, which is how it should be. There was also an incident when I ordered room service and was in the shower when the food was brought to my room. Apparently the server knocked on my door and didn’t get an answer so just left with the food. But rather than the hotel staff calling my room or texting me or emailing me about how they attempted to drop off my food, no one did anything and I received no information about the order. After waiting an hour later, I had to call reception myself to see what was going on. This is poor customer service. The customer should never have to initiate an investigation on the whereabouts of a food order. The staff should do their due diligence and contact the customer when there are any issues.
於 2024 年 5 月住了 4 晚
Customer Service 於 2024年5月14日回覆
Suhatcha, we appreciate your feedback and it's unfortunate to hear about your experience. We strive to provide excellent service and our team members should always extend assistance to guests in need, such as with luggage. We're sorry to hear you found the room service to be disappointing—we aim to offer a top-tier dining experience, regardless of its medium.Also, we understand how important timely and clear communication is, especially if there are changes to your food order. Please rest assured, we will look into these areas for improvement. Thank you for helping us identify these issues. We hope for the chance to surpass your expectations in the future.

10/10 有夠讚

Pierre

情侶出遊
喜歡:整潔度、員工素質和住宿環境和硬體
Nice design and bright lighting in rooms
於 2024 年 5 月住了 1 晚
Customer Service 於 2024年5月14日回覆
Pierre, thank you for your enthusiastic comments. It's wonderful to hear you enjoyed the unique design and well-lit spaces at Kissel Uptown Oakland. We appreciate your feedback and look forward to welcoming you back in the future.

10/10 有夠讚

Clifford

商務旅客, 家庭旅遊
喜歡:整潔度、員工素質和住宿環境和硬體
The salmon dinner at Otto’s is excellent.
於 2024 年 5 月住了 1 晚
Customer Service 於 2024年5月7日回覆
Clifford, it's terrific to hear that you enjoyed the salmon dinner at Otto's. We appreciate your kind words and can't wait to welcome you back at Kissel Uptown Oakland for more culinary delights.

8/10 不錯哦

Irene

情侶出遊
喜歡:整潔度、員工素質和住宿環境和硬體
I enjoyed our stay here at Kissel. Staff was friendly and the environment was chill. They have an adorable outdoor bar. Our room was cute and cozy. Bed was very comfortable! One thing I did not like was there was no microwave. But definitely recommend.
於 2024 年 4 月住了 2 晚
Customer Service 於 2024年4月20日回覆
Irene, thank you for taking the time to share your experience with us. It's wonderful to know you enjoyed the relaxed ambiance and admired our outdoor bar at Kissel Uptown Oakland. We're equally delighted to hear your room was welcoming and comfortable. While we regret hearing about the lack of a microwave, we appreciate your feedback and recommendations. We look forward to welcoming you back next time.

10/10 有夠讚

Kenji

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Great property in a not-so-great area of Oakland. The five block walk to the nearest BART station (19th St Oakland) can feel rather unsafe at night, so taking an Uber to/from the hotel to your destination is recommended. The rooms were spacious, and the gym was well-equipped with a couple of Peloton bikes. Staff were friendly and helpful, though room service seemed to be on a request basis because my room was not serviced at all during my stay. I don't actually mind this, but would have appreciated a change of towels and the trash to be removed every couple of days - the cleaning staff were happy to do this when I approached them in the hallway. Overall, very happy with the stay.
於 2024 年 4 月住了 4 晚
Customer Service 於 2024年4月18日回覆
Kenji, we're thrilled to know that Kissel Uptown Oakland was to your satisfaction, especially the spacious rooms and well-equipped gym. Your feedback about the room service frequency and the neighborhood safety concerns at certain hours has been noted, and we appreciate your understanding. Next time, do feel free to let our dedicated team members know about your room refresh needs for a seamless experience. We're happy you were pleased with your stay overall and look forward to welcoming you back.

10/10 有夠讚

Rachelle

商務旅客
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Sooooo stylish!! Great part of Oakland and fantastic staff and restaurant!!
於 2024 年 4 月住了 1 晚
Customer Service 於 2024年4月16日回覆
Rachelle, it's fantastic to hear how much you appreciated the distinctive style of Kissel Uptown Oakland! We're delighted you enjoyed our location and dining options, and our team appreciates your wonderful feedback. Looking forward to welcoming you back for another fantastic stay!

8/10 不錯哦

Latisha

於 2024 年 4 月住了 1 晚

8/10 不錯哦

Negar

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 2 晚
Customer Service 於 2024年4月16日回覆
Negar, thank you for sharing your rating of Kissel Uptown Oakland. It's great to see that your visit was enjoyable. We truly appreciate your feedback and would love the chance to welcome you back in the future.

8/10 不錯哦

Susan

於 2024 年 4 月住了 2 晚
Customer Service 於 2024年5月5日回覆
Thank you for the great rating, Susan!It's wonderful we could provide a pleasant experience for you. We care about the happiness of our guests so we look forward to hosting you again soon at Kissel Uptown Oakland. We'd like to share an even better experience with you soon.

8/10 不錯哦

Dawna

喜歡:整潔度、設施服務和住宿環境和硬體
不喜歡:員工素質
The Kissel is a very nice, chic property with very clean, comfortable rooms, albeit small. The front desk staff were very friendly, but one of the bartenders (taller Asian lady) was uninviting and dismissive with her disposition towards me requesting a specific type of drink. I also found the manager's response to my concern about dozens of flies circling in the center of the lobby to be a bit dismissive. This hotel has great potential but the staff could definitely be more professional and service oriented,
於 2024 年 3 月住了 2 晚
Customer Service 於 2024年3月28日回覆
Dawna, we're pleased to hear that you found the Kissel Uptown Oakland to be a clean, comfortable, and chic property. We're sorry if certain elements of your visit didn't live up to your expectations. Issues around service and your feedback about the atmosphere in the lobby are important for us to note. We understand how vital attentive service and a welcoming atmosphere is to the guest experience and we'll work on enhancing these aspects. We hope to welcome you back in the future to demonstrate our commitment to excellent hospitality.

10/10 有夠讚

Ronald

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Very modern, clean and beautiful place to stay!
於 2024 年 3 月住了 1 晚
Customer Service 於 2024年3月26日回覆
Ronald, thank you for your kind words regarding your stay at Kissel Uptown Oakland. We're delighted to hear you appreciated our contemporary design and cleanliness. We strive to provide a breathtaking experience for all our guests. We look forward to welcoming you back in the future.

10/10 有夠讚

Diishan

於 2024 年 3 月住了 1 晚
Customer Service 於 2024年4月13日回覆
Diishan, thank you for your stellar rating of Kissel Uptown Oakland. It's wonderful to see that your stay with us was an enjoyable one. We value your feedback and look forward to welcoming you back in the near future.

8/10 不錯哦

Fay

喜歡:整潔度、員工素質和住宿環境和硬體
The Kissel looks nice/ contemporary. My only challenge was the nightclub across from it - music was blasting Saturday until 1:00 AM or so.
於 2024 年 3 月住了 3 晚
Customer Service 於 2024年3月20日回覆
Fay, it's delightful to hear you found the aesthetics of Kissel Uptown Oakland pleasing. We recognize the nightlife surrounding our location may not suit every guest's preference, and it's unfortunate it disrupted your stay. We appreciate your understanding and look forward to serving you on quieter nights ahead.

10/10 有夠讚

Diane

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
We stay here every time we are in the bay. We always enjoy the friendly staff
於 2024 年 3 月住了 2 晚
Customer Service 於 2024年3月19日回覆
Diane, it's wonderful to hear that Kissel Uptown Oakland is your preferred destination each time you visit the bay area. We're delighted you consistently enjoy the company of our amiable team members. Thank you for sharing your experiences, and we eagerly anticipate your next stay with us.

10/10 有夠讚

Sunni

商務旅客
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Great experience at this hotel. I did not drive so I can't speak to the valet experience.
於 2024 年 3 月住了 5 晚
Customer Service 於 2024年3月17日回覆
Sunni, your positive remarks about Kissel Uptown Oakland are truly appreciated. We are thrilled that your stay was a great experience, and even though you did not utilize our valet service, we hope everything else exceeded your expectations. Thank you for choosing our hotel, and we look forward to hosting you again in the future.

10/10 有夠讚

Jennifer

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Enjoyed our stay and the convenient location.
於 2024 年 1 月住了 1 晚
Customer Service 於 2024年3月14日回覆
Jennifer, thank you for sharing your experience at Kissel Uptown Oakland. We're pleased to hear you appreciated your stay and found our location beneficial. We eagerly look forward to hosting you again in the future!

10/10 有夠讚

Kathryn

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 3 月住了 1 晚
Customer Service 於 2024年3月14日回覆
Thanks for sharing this perfect rating, Kathryn!We're thrilled to hear you enjoyed your stay at Kissel Uptown Oakland! It's our pleasure to accommodate you to the fullest extent. After all, your happiness is our top priority! We're already looking forward to your next visit!

2/10 很糟糕

Sean

於 2024 年 3 月住了 1 晚
Customer Service 於 2024年3月31日回覆
We appreciate the feedback, Sean.It's disheartening that we couldn't exceed your expectations and offer you the most positive experience possible. We care deeply about the satisfaction of our guests so we do hope you give us another opportunity to improve your opinion of us.

10/10 有夠讚

Eycleisha

商務旅客, 親子旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
I was in town for a work trip, and due to increased crime in Oakland, was relieved to stay at a hotel located in a safer area. They offered valet for parking my rental and that was fantastic. The hotel offered complimentary breakfast which my husband and daughter liked. The staff are super friendly which made our visit even better.
於 2024 年 3 月住了 3 晚
Customer Service 於 2024年3月10日回覆
Eycleisha, it's immensely satisfying to hear how much you enjoyed your stay at Kissel Uptown Oakland. The safety of our guests is a priority and we're thrilled you felt secure during your visit. We're also delighted to know that the valet parking was convenient for you and that the complimentary breakfast was well-received by your loved ones. And, of course, we are pleased that our amiable team members added to the positivity of your experience. We look forward to your next stay with us!

10/10 有夠讚

Elizabeth

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Great little boutique hotel. Funky neighborhood. Walkable from the BART station. Lots of restaurants and bars in the area.
於 2024 年 2 月住了 1 晚
Customer Service 於 2024年2月28日回覆
Elizabeth, we're thrilled you enjoyed your stay at Kissel Uptown Oakland. It's great you could appreciate our charming boutique establishment and lively surroundings. It's reassuring to hear you found our location convenient and the number of dining and nightlife options agreeable. We look forward to your next visit.

8/10 不錯哦

Rick

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Wish they had room service but restaurant was good. Overall good stay!
於 2024 年 2 月住了 2 晚
Customer Service 於 2024年2月20日回覆
Rick, it's fantastic to hear that you had an enjoyable stay at Kissel Uptown Oakland. We understand your interest in room service and appreciate your compliments regarding our restaurant. Rest assured, we continuously strive to enhance our guest amenities and services. Looking forward to welcoming you back for another great experience.

10/10 有夠讚

David

喜歡:員工素質、設施服務和住宿環境和硬體
Clean and great room service!
於 2024 年 2 月住了 1 晚
Customer Service 於 2024年2月9日回覆
David, it's wonderful to hear about your positive experience at Kissel Uptown Oakland! We're delighted to hear that you appreciated the cleanliness of our accommodations as well as our efficient room service. We certainly look forward to welcoming you back on your next trip.

10/10 有夠讚

Karrie

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
great service, beautiful rooms
Beautiful hotel. rooms are up to date with a contemporary style. It has valet parking only, which is great for the area. quick service, helpful and very friendly staff. the only complaint is their mini fridge in the room. it only fit 2 bottles of water.
於 2024 年 2 月住了 1 晚
Customer Service 於 2024年2月6日回覆
Karrie, it's wonderful to know that you appreciated the modern aesthetic of the Kissel Uptown Oakland and found our valet parking beneficial in the bustling area. It's also nice to hear you were impressed with our dedicated team members' prompt and cordial service. Your feedback about the mini fridge capacity is also noted, and we're continually looking for improvements to enhance our guest's stay. We hope to have you with us again for another pleasant experience.

6/10 一般般

Dana

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 2 月住了 1 晚
Customer Service 於 2024年2月6日回覆
Thank you for sharing your feedback, Dana.We strive to share an enjoyable experience with all of our guests. We hope to host you again soon so we can share a more memorable visit with you.

10/10 有夠讚

Amber

團體旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
love this place!
The staff is so great! Really kind and helpful. Super comfy beds! Great location...next to Drake's and Paramount Theater.
於 2024 年 1 月住了 1 晚
Customer Service 於 2024年1月30日回覆
Amber, it's great to hear your positive experiences with the cordial and supportive team members at Kissel Uptown Oakland! We're pleased that you found our beds to be comfortable and appreciated our prime location. Looking forward to hosting you again when your travels bring you back to our vicinity.

8/10 不錯哦

Craig

商務旅客
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
A diamond in the rough
Needed to go to Oakland for a medical procedure. This hotel is definitely a diamond in the rough. I had excellent service. They were courteous, kind and took care of all my needs while in Oakland, I would stay there again excellent.
於 2024 年 1 月住了 1 晚
Customer Service 於 2024年1月31日回覆
Craig, we're glad that your stay at Kissel Uptown Oakland met your needs during your medical visit to Oakland. It's heartening to hear that our team members delivered excellent service and treated you with kindness, ensuring a comfortable and worry-free experience. Your willingness to choose us again is the highest praise we could ask for! Thank you for recognizing our hotel as a hidden gem, your kind words are greatly appreciated.

10/10 有夠讚

Tiffini

於 2024 年 1 月住了 3 晚
Customer Service 於 2024年3月21日回覆
Tiffini, thank you for choosing Kissel Uptown Oakland. It's wonderful to know that you had a great experience during your stay with us. We're looking forward to welcoming you back in the near future.

6/10 一般般

Julie

於 2024 年 1 月住了 1 晚
Customer Service 於 2024年1月24日回覆
We appreciate you leaving your feedback with us, Julie.While we're glad you enjoyed your stay, we regret that your visit was anything less than ideal. We look forward to sharing a more enjoyable experience with you soon.

6/10 一般般

shayla

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 1 月住了 1 晚
Customer Service 於 2024年1月24日回覆
We appreciate you taking the time to share your feedback, Shayla.We regret that your experience with us was anything less than ideal. We look forward to sharing a more enjoyable experience with you soon.

6/10 一般般

Eric

不喜歡:住宿環境和硬體和客房舒適度
Underwhelming
Shower water didn’t drain, rooms were on small side for price. Please be aware that the only breakfast available is at downtown which is a bit over price..food not worth it
於 2024 年 1 月住了 2 晚
Customer Service 於 2024年1月22日回覆
Eric, thank you for sharing your feedback. We appreciate your comments about our room size and the issue you experienced with the shower drainage. We understand that the convenience of breakfast services is important, and are sorry that it didn't meet your expectations. Your feedback is valued as it helps us enhance our guest experience. We hope we will have a chance in the future to provide you with a more satisfactory stay.

6/10 一般般

Justin

商務旅客
喜歡:整潔度和員工素質
不喜歡:住宿環境和硬體
Hotel is fine just fine. Bathroom door would not close/lock and neither Peleton bike worked.
於 2024 年 1 月住了 4 晚
Customer Service 於 2024年1月15日回覆
Justin, we appreciate your valuable feedback. We're truly sorry to hear about your experience with the bathroom door and gym equipment, we understand this could be a convenience. Rest assured, we've noted your feedback and will convey this to our team for improvements. Despite this, we are glad to know the rest of your stay was satisfactory. We do hope that we will have another chance to welcome you back for a more seamless and enjoyable stay.

10/10 有夠讚

Shelby

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2024 年 1 月住了 1 晚
Customer Service 於 2024年1月15日回覆
Thanks for the amazing rating, Shelby!We care deeply about the happiness and satisfaction of our guests. We can't wait to see you again soon for another outstanding experience at Kissel Uptown Oakland!

10/10 有夠讚

Adib Abdul

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2024 年 1 月住了 2 晚
Customer Service 於 2024年1月9日回覆
Adib, thank you for choosing Kissel Uptown Oakland and for leaving us an impeccable rating! We trust you enjoyed your stay and we're looking forward to welcoming you back whenever your travels bring you our way. Safe travels until then!

10/10 有夠讚

Tom

喜歡:整潔度、員工素質和住宿環境和硬體
Very friendly and helpful staff. The parking was $50 which seemed like a lot. Also the water wasn't very hot in the shower. We ate at tge hotel restaurant which was really great. Walking to Lake Merritt was very nice too.
於 2023 年 12 月住了 1 晚
Customer Service 於 2024年1月13日回覆
Tom, it sounds like you had a memorable experience at Kissel Uptown Oakland. We're glad our team members made an impression with their friendliness and helpfulness, and you enjoyed your meals at our restaurant, along with the walk to Lake Merritt. We took note of your feedback regarding the parking fee and the water temperature. We constantly strive to exceed our guests' expectations and appreciate you pointing out these areas. We're looking forward to your next visit.

10/10 有夠讚

真實旅客

於 2023 年 12 月住了 1 晚
Customer Service 於 2024年1月4日回覆
Thank you for choosing Kissel Uptown Oakland and for leaving such a high rating. We're thrilled to know we met your expectations. We look forward to hosting your stay once again in the future.

10/10 有夠讚

Amaya

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Everyone was so hospitable and helpful. The customer service was top tier. We will definitely be back.
於 2023 年 12 月住了 1 晚
Customer Service 於 2024年1月13日回覆
Amaya, thank you for sharing your feedback. We're thrilled to hear that the hospitable nature of our team members at Kissel Uptown Oakland stood out to you. We put your experience as our priority, and it's wonderful to see this reflected in your visit. We're definitely looking forward to your return.

8/10 不錯哦

Epiffony

喜歡:整潔度、住宿環境和硬體和客房舒適度
Modern, stylish, comfortable
We stuck with the king size bed and stayed very comfortably. Very professional and helpful. Front desk ensured we had a good stay and gave us credit for a few drinks!
於 2023 年 12 月住了 1 晚
Customer Service 於 2024年1月1日回覆
Epiffony, it's wonderful to hear about your enjoyable stay at Kissel Uptown Oakland. Our team was thrilled to ensure your visit was filled with comfort and great service, including the bonus of a few beverages on us! We're looking forward to welcoming you back for another delightful experience.

10/10 有夠讚

Jennifer

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Great downtown hotel
Our stay at the Kissel was great. I enjoyed that I was able to have my dogs and walk around the city. Would stay here again.
於 2023 年 12 月住了 2 晚
Customer Service 於 2024年1月1日回覆
Jennifer, it's wonderful to hear you had a fantastic stay at Kissel Uptown Oakland and appreciated our pet-friendly policy. We're delighted that you enjoyed exploring the city and cannot wait to welcome you and your four-legged friends back for another memorable stay.

10/10 有夠讚

Diane

商務旅客
喜歡:整潔度、員工素質和住宿環境和硬體
於 2023 年 12 月住了 2 晚
Customer Service 於 2023年12月30日回覆
Diane, it's wonderful to know that you had a great stay at Kissel Uptown Oakland. We truly appreciate your high rating. Should you return to Oakland, we'd be thrilled to have the opportunity to provide another stellar experience. Safe travels!

8/10 不錯哦

Maria del Mar

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 12 月住了 1 晚
Customer Service 於 2023年12月28日回覆
Maria, thank you for visiting the Kissel Uptown Oakland and leaving a positive rating. The team appreciates your support and we hope to have the chance to welcome you back soon for an even more splendid experience.

4/10 不太好

Darrell

於 2023 年 12 月住了 1 晚
Customer Service 於 2023年12月29日回覆
Darrell, we noticed you rated your stay with us fairly low. We're genuinely concerned and want to fix what wasn't right for you during your stay. Please share details about your experience so we can ensure a more pleasurable stay for you and future patrons.

10/10 有夠讚

Iliana

喜歡:整潔度、員工素質和住宿環境和硬體
Buen servicio, excelente limpieza Lo recomiendo
於 2023 年 12 月住了 2 晚
Customer Service 於 2023年12月27日回覆
Iliana, estamos encantados de saber que el servicio y la limpieza del Kissel Uptown Oakland le parecieron excepcionales. Agradecemos su recomendación y esperamos recibirlo nuevamente en el futuro.

8/10 不錯哦

daniel

於 2023 年 12 月住了 2 晚
Customer Service 於 2023年12月24日回覆
Daniel, thank you for taking the time to rate Kissel Uptown Oakland. We feel thrilled that your experience at our hotel was positive. Please feel free to share any additional feedback from your stay or suggestions for improvement on a future visit. We're looking forward to welcoming you back.

10/10 有夠讚

Sasha,inglewood

商務旅客
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Very trendy, nice, and conveniently located. Staff is extremely kind and professional. Booked one night here but decided to stay an extra night. totally worth it! Will be staying here every time i’m in the bay area.
於 2023 年 12 月住了 1 晚
Customer Service 於 2023年12月21日回覆
Sasha, it's fantastic to hear that you found the ambiance of Kissel Uptown Oakland to be trendy and pleasant. We're also thrilled that our team's kindness and professionalism led to an extended stay. Your choice to make our hotel your preferred accommodation in the Bay Area is incredibly appreciated and we eagerly await your return!

10/10 有夠讚

Chan Hong

於 2023 年 12 月住了 2 晚
Customer Service 於 2023年12月20日回覆
Thank you for the wonderful rating, Chan!It's fantastic you enjoyed your time at Kissel Uptown Oakland so much! We look forward to hosting you again soon for another amazing experience! Have a fantastic day!

10/10 有夠讚

真實旅客

家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Highly recommend
Everyone was so nice and helpful. The food was great. Valet, although pricey, was also quick and careful. Security in front was comforting. It is a cashless hotel.
於 2023 年 12 月住了 3 晚
Customer Service 於 2023年12月18日回覆
It's wonderful to see such a glowing review! We're thrilled you enjoyed the delightful cuisine at the Kissel Uptown Oakland, and appreciated the efficiency of our valet services. Ensuring the feeling of security is crucial to us. We're also glad you found our cashless policy convenient. We hope to accommodate you again should your travels bring you back to Oakland. Thank you for choosing to stay with us.

2/10 很糟糕

真實旅客

家庭旅遊
不喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
If you spill anything on the rug, they will charge you $500. So be careful.
於 2023 年 12 月住了 1 晚
Customer Service 於 2023年12月24日回覆
Thank you so much for taking the time to provide feedback for your previous stay. We understand that our management team has been in contact with you regarding this charge.

10/10 有夠讚

真實旅客

商務旅客
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 12 月住了 3 晚
Customer Service 於 2023年12月17日回覆
Thanks for the outstanding rating!We're delighted your time at Kissel Uptown Oakland was so amazing! We strive for excellence. We look forward to hosting you again soon so we can share another fantastic experience with you.

10/10 有夠讚

Frank,Evanston

商務旅客
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
於 2023 年 12 月住了 1 晚
Customer Service 於 2023年12月14日回覆
Frank, we're thrilled to know that your stay at Kissel Uptown Oakland met your expectations. Your stellar rating is greatly appreciated, and we look forward to welcoming you back on your next trip. Safe travels!